IT executives have been taking a serious look at cloud computing as a way to operate and deliver IT services at significantly lower costs, speed up delivery, and increase reliability. This session explores the increasing relevance of ITIL and ITSM tools that comes about when services are put into the cloud. We’ll show you why a service management view is not only more important than ever, but actually critical to successfully supporting cloud-based solutions and minimizing their risks. We’ll explore specific case studies of effective and ineffective application of the ITIL disciplines needed when services are moved to the cloud. Our presenters will cover topics such as key processes of the ITIL framework and their application to cloud computing; HP BTO offerings for service management that you should consider; and the impact of cloud computing on implementations of these products. We’ll also walk you through a cloud service-management reference architecture that leverages the ITIL framework, highlighting the role of the HP service management software suite.