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The HP IT Performance Suite
 

The HP IT Performance Suite

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  • Other lines of business have systems for optimizing performanceWhether you are in finance and use ERP Whether you are in manufacturing where you use MRP and SCA optimize manufacturing and supply chain functionsWhether you are in a banking LOB where you use a core banking systemIT has traditionally not had a system for managing performance and has had to rely on spreadsheets or custom-built software.
  • As we work with our customers, we’re seeing common themes about what they’re facing in their environments
  • Consider the role of IT in this emerging world. Business processes now and increasingly moving forward will include components and assets that are outside of the traditional data center and outside of IT’s direct control. For example, lets think of a business process such as prospect to quote – think of all the elements of our IT landscape that are involved. I could have my sales contact system run by Salesforce.com on their SaaS offering. My customer purchase records, discounts and other entitlements could be in my SAP system in my own data center. Our lead management system might be running on a public cloud service on the Amazon Web Services cloud offering. And I might have a lead scoring engine running on a private cloud offering hosted out of London. This scenario is pretty common place today, even in your own organizations. Now, imagine a sales person is in a meeting or leaving a meeting with a major account in Paris, and committed to provide a quote to be delivered in your customer’s inbox in the next hour to make sure it will be included in the quarterly budget approval process. From his mobile phone or tablet he engages the quote system, but something is not working… Perhaps the SAP system is down or maybe the Salesforce system or the network? Maybe we have some hostile service denial attack coming from somewhere. This is today’s IT hybrid IT landscape and this is the landscape you as IT leader is responsible for managing and assuring.
  • In the growing complexity of a hybrid world, CIOs need a better way to evaluate, develop, manage and optimize distributed IT and business processes – to achieve greater agility, flexibility and lower costs.  The HP IT Performance Suite is a family of industry-leading products from IT Operations to Application Lifecycle Management to Security to Information Governance designed together to maximize IT performance for this new world.  The flexibility comes from letting you pick the platform as opposed to the vendor.  The agility comes from protecting and leveraging the investments you’ve already made while taking advantage of the cloud in all its forms.  The lower costs start with better visibility into the top IT KPIs so that you can make the tradeoffs and optimize the business of IT.
  • Application Lifecycle Management57 Key Performance IndicatorsAll major development methodologies - Agile, hybrid iterative and WaterfallAll aspects of application delivery across the widest array of heterogeneous development environments and platforms.  Customizable KPIs to guide project, release and change managementApplication SecurityKey Performance Indicators included in quality metrics aboveIdentifies and reports ~600 code vulnerabilitiesReduces false positives with combination of static and dynamic scanningOperations71 Key Performance Indicators – across 9 departments/personasMonitors, manages and automates the broadest range of applications, infrastructure and devices 500 off-the-shelf connectors and agents with coverage of 3000 network devicesProduces application, system, network, infrastructure and asset monitoring, reporting and remediationInformation Management33 Key Performance Indicators – across 9 departments/personasCaptures, retains, manages and retires across the Information Lifecycle with compliance reportingSecurity10 Major Key Performance Indicators>300 off-the-shelf connectors & 1000s of custom connectorsAutomated compliance and threat monitoring & reporting for Sarbanes-Oxley (90), HIPAA, FISMA, PCI DAA (211), NERC & GLBAFP&AFinance: 23 Key Performance Indicators across the portfolio – 7 unique to ITFMPMO: 21 Key Performance Indicators across the portfolioCaptures and prioritizes demand and tracks resources, investment and schedule with automated reporting
  • IT EXECUTIVE SCORECARD DEMO
  • Improve Service to customers3x improvement in first call resolution rates – Vancouver Coastal Health 9x faster retrieval of patient records – Asante Health 66% reduction in unplanned failure rates - Neuberger Berman: 3 or 4 per month to less than 1 900% faster recovery - Boeing: reduced MTTR for business critical outages from 10 to 1 hoursRealize Cost efficienciesNSRI saved over $5 million annually by reducing the mean time to resolution from 2-3 hours to secondsConstellation Energy reduced IT labor costs devoted to changes from 30% to 10% saving $34.2M annuallyPetrobras slashed software test time by 50% and saved $38.6 million in 2 years.
  • You’ve probably already taken your assessment so this should look familiar. Based on our experience and studies conducted by HP Research, best in class IT organizations categorize their performance initiatives into four perspectives: IT adding value to the business, customer satisfaction, operational excellence and future orientation. The HP IT Performance Suite brings together the entire family of HP software products into a performance system around these key areas. This helps you, as an IT leader, understand the performance across your entire business and gain insights into making the best decisions to optimize and run your business. The assessment you completed provided you with a quick comparison against your peers along the four key performance areas. What we’ll do next is provide you with an example in each of the areas. Your actual assessment results will be customized based on your responses.

The HP IT Performance Suite The HP IT Performance Suite Presentation Transcript

  • The HP IT Performance Suite
    Matt Morgan
    Sr. Director, Product Marketing, Applications
    #HPAGILITY
  • 2
    HP SOFTWARE POINT OF VIEW
    Every business leader—including IT—has or should have a performance system.
    It can and should be digitized and automated.
    It’s important that its coverage is comprehensive.
    Andcascadedthroughout the organization.
    It can continuously improve by featuring best practices from the broader professional community.
  • A NEW WORLD IS EMERGING
    Hybrid
    Consumerization
    Agility
  • HYBRID DELIVERY DEMANDS NEW WAYS TO OPERATE AND OPTIMIZE
    Ensure the success, security and integrity of end-to-end business processes
    Instrument thousands of assets across the IT domain
    Correlate insights to optimize decisions and IT investments
  • PRESSURE FOR IT INVESTMENTS TO PERFORM BETTER
    Average
    Best in Class
    30%
    INNOVATION
    70%
    Agility
    Flexibility
    Lower costs
    70%
    30%
    OPERATIONS
  • 6
    HP IT Performance Suite
    Seamless, Secure, Context-Aware experience for the connected IT Executive
  • HP IT PERFORMANCE SUITE
    KPI-driven coverage of the entire IT landscape
    CHIEF INFORMATION OFFICER
    $5 Trillion annual IT spend
    170 KPIs via HP research
    150+ KPIs captured digitally today
    50+ KPIs directly measured in Executive Scorecard
    11%annual IT spend
    19%annual IT spend
    70%annual IT spend
    APPLICATIONDEVELOPMENT
    FINANCE, PLANNING
    & ADMINISTRATION
    OPERATIONS
    Operations
    71 KPIs
    Finance
    23 KPIs
    Application Lifecycle
    Management
    57 KPIs
    Information Management
    33 KPIs
    Project Management
    Office
    21 KPIs
    Security
    10 KPIs
  • 8
    HP IT EXECUTIVE SCORECARD
    • Single pane of glass for IT performance
    • Industry’s broadest coverage of IT investment
    • Key Performance Indicators cascaded throughout the portfolio
    • Tailored IT Executive editions announced throughout year
  • IT EXECUTIVE SCORECARDDEMO
  • Perform Better.
    HP IT PERFORMANCE SUITE OVERVIEW
    Strategy, Planning, and Governance
    Security Intelligence and Risk Management
    IT Operations Management
    Application Lifecycle Management
    Information Management
    Extensibility, Orchestration, and Analytics
    Services and Support
  • HP IT PERFORMANCE SUITE
    Perform Better.
    STRATEGY, PLANNING, AND GOVERNANCE
    Executive Scorecard
    IT FinancialManagement
    Project and Portfolio Management
    Application Portfolio Management
    Workforce and Vendor Management
    APPLICATION LIFECYCLE MANAGEMENT
    OPERATIONS MANAGEMENT
    INFORMATION MANAGEMENT
    Application Quality Management
    Data Center Automation
    IT Service Management
    Application Governance
    Application Availability and Performance
    Data Protection
    SystemManagement
    Information Archiving
    Requirements Management
    Performance Validation
    Client Automation
    AssetManagement
    Network Management
    Development Management
    Enterprise Records Management
    ApplicationSecurityValidation
    Configuration Management System
    SECURITY INTELLIGENCE AND RISK MANAGEMENT
    Software Security Assurance (SSA)
    Security Information and Event Management
    Network Security
    Extensibility, Orchestration, and Analytics
    SERVICES AND SUPPORT
    AssessmentServices
    ManagedServices
    Support
    Consulting
    Education
  • THE CIO EDITION: INSTANT VALUE FOR OUR BEST CUSTOMERS
    Bundle includes over 20 out-of-the-box KPIs
    STRATEGY, PLANNING, AND GOVERNANCE
    Executive Scorecard
    IT FinancialManagement
    Application Portfolio Management
    Workforce and Vendor Management
    Project and Portfolio Management
    APPLICATION LIFECYCLE MANAGEMENT
    OPERATIONS MANAGEMENT
    INFORMATION MANAGEMENT
    Application Quality Management
    Data Center Automation
    IT Service Management
    Application Governance
    Application Availability and Performance
    Data Protection
    SystemManagement
    Information Archiving
    Requirements Management
    Performance Validation
    Client Automation
    AssetManagement
    Network Management
    Development Management
    Enterprise Records Management
    ApplicationSecurityValidation
    Configuration Management System
    SECURITY INTELLIGENCE AND RISK MANAGEMENT
    Software Security Assurance (SSA)
    Security Information and Event Management
    Network Security
    Extensibility, Orchestration, and Analytics
    SERVICES AND SUPPORT
    AssessmentServices
    ManagedServices
    Support
    Consulting
    Education
  • BETTER PERFORMANCE MEANS BETTER OUTCOMES
    Actual results from HP Software customers
    Improve service to customers
    Realize cost efficiencies
    3x improvement in first call resolution rates
    9x faster retrieval of patient records
    66% reduction in unplanned failure rates
    900% faster recovery from business critical outages
    $5M/yr saved by cutting mean time to resolution to seconds
    $19M/yr saved through 50% lower software testing costs
    $32M/yr saved in change management labor costs
  • ONLINE CLOUD & CIO ASSESSMENT TOOLS
    2
    Get report
    Take online assessment
    1
    Watch video—how to interpret results
    3
    Discuss results withHP rep (qualified lead)
    4
  • AUDIENCE COMMUNITY: MICROSITE & EZINE
    15
  • Perform Better.
    16
    HP Confidential
  • ©2011 Hewlett-Packard Development Company, L.P.
    The information contained herein is subject to change without notice
    Thank you#hpAgility
  • hp.com/go/ALM
  • © Copyright 2010 Hewlett-Packard Development Company, L.P.