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HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
HP business transaction management solutions: managing IT from a business perspective
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HP business transaction management solutions: managing IT from a business perspective

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This session will demonstrate how HP business transaction management (BTM) software can help you shift IT staff from infrastructure monitoring to monitoring the health of critical business services, …

This session will demonstrate how HP business transaction management (BTM) software can help you shift IT staff from infrastructure monitoring to monitoring the health of critical business services, based on business criteria such as dollar value and order volume. We’ll show you how BTM can reduce finger-pinging between application and operations teams by deep triage workflows, based on the business context, for your J2EE applications and other middleware components. You’ll learn how it can help your IT operators understand the impact of J2EE and middleware component faults on critic business processes and services. And we’ll show you how it can give your business users visibility into transaction performance and at the same time give IT visibility into SLA performance.

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  • 1. HP business transaction management solutions: managing IT from a business perspective Sunil Joseph Anupriya Ramraj 1 ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
  • 2. The Complex World We Live Iin! Where customers want every transaction processed correctly and on time Internal apps start End users initiate Partners systems start automated transactions or receive transactions B2B transactions Berlin New York End to End Business Transaction Management Transaction Flow E-commerce Partner Services Order Mgmnt Financials Portal Applications Line of biz Application Management Line of biz .NET SOA Services App 1 App 2 Partner Services Partner SAP J2EE Oracle CICS MQ App IT Infrastructure Infrastructure Management 2
  • 3. What Is Transaction Management? “At its essence, BTM is aimed at detecting and resolving problems at the granular level of interactions between IT elements that form a business transaction (e.g., online stock trade, travel booking).” Source: IDC (Document # EMT1P) : Business Transaction Management: Another Step in the Evolution of IT Management, D. Yachin, March 2007 3
  • 4. Transaction Management Analogy What if you could track transactions like FedEx® tracks packages? – FedEx® can guarantee overnight delivery – A package is tracked throughout its journey in complex distribution network – Customer experience is improved by resolving issues quickly and prioritizing critical deliveries You can with HP’s Business Manage Business Transaction Management Transactions Across Complex Technology solution! – Track your business transactions across your infrastructure, like FedEx tracks parcels across their logistics network – Peer into a transaction’s business data to see key attributes like customer identity – Readily answer when asked “Where is my transaction?” 4
  • 5. Business Process Business Process – Business Operations Insight (BPI) Monitoring and – Business aligned IT Tracing …is tracing and – Application/IT Ops to understand business impact monitoring critical data (and context) and processes in a business context. Transaction Transaction Vision Tracing (TV) – Business aligned IT …is tracing and capturing the – Application Support to triage escalated issues business content of – Application Support to monitor volumes/backlog issues mission critical business transactions, – Application/IT Ops to understand business impact all the time, across all tiers. Diagnostics, Transaction RUM Monitoring – Business aligned IT Team …is monitoring – Application Support to triage escalated issues all transactions, – Application Architects to look at system usage all the time, across all tiers. – J2EE/.NET Deep Dive 5
  • 6. Connecting Business and IT SiS, OM TV, Diag, RUM BPI EUM 6
  • 7. Connecting Transactions with Infrastructure 7
  • 8. Isolation Workflow Operator’s challenge in isolating the problem component in a multi-tiered, distributed application End User Performance Business Transaction ? Performance ? Performance J2EE or ASP.NET Applications J2EE or ASP.NET Application Application ? Performance J2EE Server or AppDomain ? Performance Computer … 8
  • 9. Automatic Transaction Infrastructure Discovery RUM, Transaction Vision and Diagnostics connect Business Transactions to infrastructure. 9
  • 10. Transaction Infrastructure Discovery Business Application Business Transaction Business Infrastructure J2EE Application J2EE Server Computer Network Interface 10
  • 11. Unified Transaction and Infrastructure Health Application Availability, Application Performance KPIs from RUM and TV System KPI from SiteScope, Impact propagates to BT via impact relationships 11
  • 12. Business Impact of Infrastructure Faults 12
  • 13. J2EE Server Fault Server1 (J2EE Server) is having Software and System Performance issues. Looking down, Server1’s host is having System issues. 13
  • 14. Understanding the Business Context Server1 (J2EE Server) is having Software and System Looking down, Server1’s Performance issues. host is having System issues. Operator opens the Operator can see the Business Impact tab Business Processes and Business Applications impacted by this J2EE Server. 14
  • 15. Infrastructure Fault Handling Using HIs for Isolation Operator opens the Health Indicators tab Operator takes a deeper look at the Software KPI Operator sees the Garbage Collection and Heap are having issues 15
  • 16. Infrastructure Fault Handling Drilling Down to the Host Operator drills into the host. Operator takes a deeper look at the System issue. CPU could be critical due to high Garbage Collection and Heap Usage 16
  • 17. Diagnosing Application Server Issues J2EE specialist can drill from the J2EE Server, server1, to Diagnostics to perform deep diagnosis of application server health. 17
  • 18. Summary – Quickly assess the Business Impact of infrastructure faults – Information from multiple domains presented in a single view – Consolidated view helps operators to distinguish between infrastructure noise and important events. 18
  • 19. – Subtitle goes here End2End Transaction Performance Monitoring 19
  • 20. Transaction Perspectives End2End Monitoring Business Transaction End User Perspectives Backend Perspectives 1. Synthetic User 1. Monitoring 2. Real User 2. Tracing Apps Web SAP, Siebel, Backend Firewall Middleware servers Oracle, J2EE,.Net JMS MQS CICS Internet Mainframe / intranet Database Agentless infrastructure monitoring SiteScope 20
  • 21. End2End Operator View Login transaction performance is critical Application’s host system is having an issue 21
  • 22. End2End Operator View Login transaction performance is critical Application’s host system is having an issue Health Indicators End User Experience Backend Application Performance 22
  • 23. End2End Operator View Isolating performances issues End User’s response time Average time in J2EE server Max request time!! 23
  • 24. Drill To Diagnostics Deep Diagnosis of Transaction Performance Performance spike in login.jsp! 24
  • 25. Layer Breakdown Identify the Problem Tier Directory Service issue 25
  • 26. Call Profile Java Code Level Detail JNDI is the bottleneck, forward incident to J2EE Admin to investigate 26
  • 27. Summary – BSM 9.0 provides a single pane of glass for Business Transaction views containing • End User Experience • Composite Application Health • Infrastructure dependencies – Combined view enables quick isolation – Deep diagnosis of Transaction performance issues 27
  • 28. – Subtitle goes here Diagnosing Application Performance 28
  • 29. Users Report Transaction Issues Drill to: 1. Transaction Topology 2. Over Time Metrics 3. Transaction Instances Aggregate transaction performance Transaction performance over time 29
  • 30. Transaction Topology Host JMS Destinations J2EE Server J2EE Application Transaction Flow Servlet 30
  • 31. Tracking Transaction Instances Transaction Instances Instance response time 31
  • 32. Transaction Detail Instance Summary Instance Flow Drill to Diagnostics 32
  • 33. Drill to Diagnostics View Call Profile Instance Servlet 33
  • 34. View Call Profile Exceptions! Servlet Method Breakdown 34
  • 35. Application Exception Forward Exception Details to Application Team for debugging, repair. 35
  • 36. Summary – Transaction Management reports for analyzing Business Transactions performance, aggregate and instances – Quickly find poorly performing instances – Transaction Details for analyzing an instance’s flow – Provide actionable information to Application team 36
  • 37. Transaction Management Wrap-up – Track transaction instances – Understand the dependency of transactions to infrastructure – Unified view of Business Transactions combining End User Experience, Backend Server performance – Understand the business impact of infrastructure faults 37
  • 38. Q&A 38
  • 39. To learn more on this topic, and to connect with your peers after the conference, visit the HP Software Solutions Community: www.hp.com/go/swcommunity 39 ©2010 Hewlett-Packard Development Company, L.P.
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