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Organizations today recognize the need to change their IT service delivery models by centralizing core enterprise delivery services, integrating IT service management (ITSM) software platforms, and standardizing their IT processes on ITILv3. However, more often than not, “paralysis by analysis” makes the task of making IT service delivery more cost-effective and operationally efficient is perceived as too overwhelming, risky, and costly.
The session will focus on the benefits of leading out and going through the enterprisewide ITSM transformation. It will also cover the approach and steps you’ll need to take to control the costs and risks and achieve the goals you establish for your corporation.