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Monitoring convergence


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An overview of monitoring convergence with OMi even consolidation

An overview of monitoring convergence with OMi even consolidation

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  • Key pointsMaking a difference means enabling the business to:Improve business processesAttract and retain customersInnovate to create competitive products and servicesDemonstrate the value while managing explosive growth and fierce competitionTo do so Service providers must focus on the how all these pieces convergeHow to present this slideStart at the top with the business driversGo to the bottom and highlight current Service provider challengesGo to the middle and assert the need for Telco customers to focus on the convergence of all these pointsImprove business processesService provider notes: The business objectives provided here are the same as any company but the challenges for this industry are not the typical “challenges.” The challenges are really a result of “convergence” within this industry.Talking points:Demonstrate the value of Service Providers while managing explosive growth in:ServicesInfrastructureNetwork Devices DOUBLING every 2 years (according to IDC) To do so Service providers must focus on the convergence of these things:Free capital to fund innovationImprove agilityImprove business continuity and risk management
  • This slide is showing some of the various components that may be involved in the delivery of E2E services to the End customers, depending on the CSPs (Fix, Mobile…).The goal of this slide is to show on the left the complexity of the telecommunication infrastructure, on the right, the components that are in principle managed by the IT, in the middle, components that may be managed by the OSS team or the IT team depending on the CSP organization.Then the two organization are not connected, when a problem occurs for example on the SMPP server, the OSS team is even not aware that services such as email over WAPare not running anymore.Vice-versa, when a problem occurs on the Wap Gateway, the IT team is not aware that the service is not available anymore.On top, the CRM receives complaints and tries to understand the problem without having an overall vision.The business has to vision, no reporting on the overall services.
  • This slide lists a set of values provided to the CSP.
  • Let’s be conservative. Let’s assume s/he gets a 10% reduction in the number of events needing to be processed. Let’s imagine he gets 5000 events to his central console per month (less than 200 per day!)He’s therefore save 5000 X 10% X $75 = $37k per month in savingsPlus, if s/he had people writing rules in the past, these are no longer neededAnd, teams are most certainly not getting in each others’ way any more so events are fixed faster. Actually, the visualization that OMi can do is much more panoramic that OM, and this also results in faster resolution because 1st level support have a better view of what is going on
  • This slide shows the architecture of the solution.OSS operators on the TeMIP side and IT operators are sharing a unique service view providing immediate information about the overall service status based on events.Drilling down in the service tree provide a view of the cause initiating the trouble.This cause is high-level (RFS, technical service) and clearly state if the trouble is coming from the OSS side or from the IT side.Each operator can then drill down in his specific domain.
  • This slides shows the look and feel of OMi service tree in BSM.
  • This slides shows the look and feel of OMi service tree in the TeMIP console.
  • This slide shows that the solution can even be positioned for modeling services involving only the telecommunication side of the network.
  • This slide shows that OMi can even stand on top of components that are not HP.This requires integration between the 3rd party and OMi to forward the events.This requires also to define a way to discover the services Cis and feed the RTSM database.
  • This slide lists a set of values provided to the CSP.
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