How to run a bank 24/7
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An overview of HP IT Services used by Intertech in Turkey

An overview of HP IT Services used by Intertech in Turkey

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How to run a bank 24/7 Presentation Transcript

  • 1. BTOB-WE-1730-1
    Twitter hashtag #HPSWU
    Twitter hashtag #HPSWU
  • 2. HOW TO
    RUN A BANK
    24/7
    OMER UYAR
    Executive Vice President
    omer.uyar@intertech.com.tr
  • 3.
    • Intertech overview
    • 4. Nature of business
    • 5. What is a Bank?
    • 6. IT Infastructure
    • 7. IT Challanges
    • 8. How does HP help Us
    AGENDA
  • 9. Intertech Overview
    1990-2000
    2001-2005
    2006-2011
    2006 – Joined to Dexia Group
    2002 – Acquired by DenizBank;
    Specialized in
    IT Services
    1987- Established as a SoftwareCompany
    Developed 4 basic Core Banking Packages that was used in 14 different banks.
    Areas of Expertise
    • Software and Application Development
    • 10. Project Management and Business Consultancy
    • 11. Infrastructure Services
    • 12. Financial IT Services Provider
    • 13. Financial IT Services Hosting
    Highly Skilled IT Experts
    • 16 Employees ITIL Certificated
    • 14. 12 Employees Microsoft Certificated
    • 15. 1 Employee Microsoft MVP
  • Nature of business
    VİSİON
    To become one of the three top IT companies in Turkey which gives service to finance sector and by sharing its know-how with different kinds of sectors position itself at foreign markets.
    MİSSİON
    To understand the business needs of our customersand try to serve value added IT solutions in order to support them in this competitive environment with speed, quality and cost-effective features of our products.
    AWARDS
    • Computerworld 21st Century Achivement Awards winner in 2010
    • 16. Microsoft Core Banking Partner since 2008
    • 17. Best Financial Solution in 2007 selected by Microsoft
    • 18. Microsoft Gold Partner since 2005
  • CUSTOMER
    What is
    a Bank?
    PRODUCTS
    CHANNELS
    BUSINESS
    PROCESSES
    IT
    APPLICATION
    SLA
    EMPLOYEES
    IT
    INFASTRUCTURE
  • 19. IT infastructure
  • 20. How do we do it?
    HP BTO SOFTWARE
  • 21. IT Challanges
    Lack of insight in quality, risk and cost of service from business perspective in the service lifecycle: Not one version of the truth; lack of consistent reporting.
    Business processes are not fully monitored; SLAs require more information on KPIs
    Inefficient handovers in Supply Chain within and from Apps to Ops
    IT too much manual task execution: IT has to Automate itself
  • 22. How Does HP
    Help Us?
  • 23. BEFORE
    • Long service outages
    • 24. Low service availability
    • 25. Lack ofreactive/proactive monitoring
    • 26. Mean time toresolution
    AFTER
    • Service based management
    • 27. End to end monitoring
    • 28. Top to bottom approach
    • 29. Align IT output with business needs
    • 30. Root cause analysis
    • 31. Less outages
    • 32. Better reporting
    • 33. Improves quality
    • 34. Decreases the cost of services
    DENIZBANK
    CASE STUDY
  • 35. IMPLEMENTATION
    How Long
    Did It Take ?
    1.Phase
    2005
    took 6months
    -HPOperations
    -Reporter
    -OVIS
    -OVTA
    -NNM
    2. Phase
    2006
    took 4 months
    -Service CallMng.
    -Incident Mng.
    -Problem Mng.
    -Change Mng.
    -Risk Mng.
    3. Phase
    2008
    took 6 months
    -BAC (migrated from OVIS)
    -BPM (migrated from OVTA)
    -Diagnostics
    -Sitescope
    1.Phase
    2005
    took 6months
    -HPOperations
    -Reporter
    -OVIS
    -OVTA
    -NNM
  • 36. AFTER
    • Service based management
    • 37. End to end monitoring
    • 38. Top to bottom approach
    • 39. Align IT output with business needs
    • 40. Root cause analysis
    • 41. Less outages
    • 42. Better reporting
    • 43. Improves quality
    • 44. Decreases the cost of services
    DENIZBANK
    CASE STUDY
  • 45. DENIZBANK
    CASE STUDY
    TECHNICAL BENEFITS
    • 500+ systems monitored with OV agents
    • 46. 200+ SLA`s are covered by servicemap
    • 47. 60+ applications are monitored from 300 branch locations
    • 48. 20 .net applications are monitored via Diagnostics.
    • 49. 1500+ network devices are monitored via NNM.
    • 50. Branch systems are monitored via Sitescope.
    • 51. 300 people gives 1st / 2nd level support to 8000+ user via Servicedesk
  • BEHİND THE
    SCHENES
    Automated
    releasemanagement
    Health
    monitoring
    Unified
    data
    Incident and problemmanagement
    Changemanagement
    15
    Rabobank Groep ICT
  • 52. QUALITY
    PROFIT
    Why do we invest on HP Software ??
    COST
  • 53. Continue the conversation with your peers at the HP Software Community hp.com/go/swcommunity