How to run a bank 24/7
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How to run a bank 24/7

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An overview of HP IT Services used by Intertech in Turkey

An overview of HP IT Services used by Intertech in Turkey

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    How to run a bank 24/7 How to run a bank 24/7 Presentation Transcript

    • BTOB-WE-1730-1
      Twitter hashtag #HPSWU
      Twitter hashtag #HPSWU
    • HOW TO
      RUN A BANK
      24/7
      OMER UYAR
      Executive Vice President
      omer.uyar@intertech.com.tr
      • Intertech overview
      • Nature of business
      • What is a Bank?
      • IT Infastructure
      • IT Challanges
      • How does HP help Us
      AGENDA
    • Intertech Overview
      1990-2000
      2001-2005
      2006-2011
      2006 – Joined to Dexia Group
      2002 – Acquired by DenizBank;
      Specialized in
      IT Services
      1987- Established as a SoftwareCompany
      Developed 4 basic Core Banking Packages that was used in 14 different banks.
      Areas of Expertise
      • Software and Application Development
      • Project Management and Business Consultancy
      • Infrastructure Services
      • Financial IT Services Provider
      • Financial IT Services Hosting
      Highly Skilled IT Experts
      • 16 Employees ITIL Certificated
      • 12 Employees Microsoft Certificated
      • 1 Employee Microsoft MVP
    • Nature of business
      VİSİON
      To become one of the three top IT companies in Turkey which gives service to finance sector and by sharing its know-how with different kinds of sectors position itself at foreign markets.
      MİSSİON
      To understand the business needs of our customersand try to serve value added IT solutions in order to support them in this competitive environment with speed, quality and cost-effective features of our products.
      AWARDS
      • Computerworld 21st Century Achivement Awards winner in 2010
      • Microsoft Core Banking Partner since 2008
      • Best Financial Solution in 2007 selected by Microsoft
      • Microsoft Gold Partner since 2005
    • CUSTOMER
      What is
      a Bank?
      PRODUCTS
      CHANNELS
      BUSINESS
      PROCESSES
      IT
      APPLICATION
      SLA
      EMPLOYEES
      IT
      INFASTRUCTURE
    • IT infastructure
    • How do we do it?
      HP BTO SOFTWARE
    • IT Challanges
      Lack of insight in quality, risk and cost of service from business perspective in the service lifecycle: Not one version of the truth; lack of consistent reporting.
      Business processes are not fully monitored; SLAs require more information on KPIs
      Inefficient handovers in Supply Chain within and from Apps to Ops
      IT too much manual task execution: IT has to Automate itself
    • How Does HP
      Help Us?
    • BEFORE
      • Long service outages
      • Low service availability
      • Lack ofreactive/proactive monitoring
      • Mean time toresolution
      AFTER
      • Service based management
      • End to end monitoring
      • Top to bottom approach
      • Align IT output with business needs
      • Root cause analysis
      • Less outages
      • Better reporting
      • Improves quality
      • Decreases the cost of services
      DENIZBANK
      CASE STUDY
    • IMPLEMENTATION
      How Long
      Did It Take ?
      1.Phase
      2005
      took 6months
      -HPOperations
      -Reporter
      -OVIS
      -OVTA
      -NNM
      2. Phase
      2006
      took 4 months
      -Service CallMng.
      -Incident Mng.
      -Problem Mng.
      -Change Mng.
      -Risk Mng.
      3. Phase
      2008
      took 6 months
      -BAC (migrated from OVIS)
      -BPM (migrated from OVTA)
      -Diagnostics
      -Sitescope
      1.Phase
      2005
      took 6months
      -HPOperations
      -Reporter
      -OVIS
      -OVTA
      -NNM
    • AFTER
      • Service based management
      • End to end monitoring
      • Top to bottom approach
      • Align IT output with business needs
      • Root cause analysis
      • Less outages
      • Better reporting
      • Improves quality
      • Decreases the cost of services
      DENIZBANK
      CASE STUDY
    • DENIZBANK
      CASE STUDY
      TECHNICAL BENEFITS
      • 500+ systems monitored with OV agents
      • 200+ SLA`s are covered by servicemap
      • 60+ applications are monitored from 300 branch locations
      • 20 .net applications are monitored via Diagnostics.
      • 1500+ network devices are monitored via NNM.
      • Branch systems are monitored via Sitescope.
      • 300 people gives 1st / 2nd level support to 8000+ user via Servicedesk
    • BEHİND THE
      SCHENES
      Automated
      releasemanagement
      Health
      monitoring
      Unified
      data
      Incident and problemmanagement
      Changemanagement
      15
      Rabobank Groep ICT
    • QUALITY
      PROFIT
      Why do we invest on HP Software ??
      COST
    • Continue the conversation with your peers at the HP Software Community hp.com/go/swcommunity