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This customer case study will show you how the HP Universal CMDB was the key to realizing the benefits of HP business technology optimization (BTO) solutions in an integrated manner. Learn how the power of the Universal CMDB was the key factor in providing a configuration management system (CMS) solution that produced significant cost savings. You’ll hear how the customer integrated the UCMDB with HP Network Node Manager, Service Manager, Discovery and Dependency Mapping Advanced Edition, Discovery and Dependency Mapping Inventory, Client Automation, and Business Availability Center to support incident, change, problem and request management. Presenters will also share their insights around data integration pitfalls to avoid and key lessons learned.