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Case study: integrating HP business technology optimization solutions with the HP Universal CMDB to support core ITIL processes


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This customer case study will show you how the HP Universal CMDB was the key to realizing the benefits of HP business technology optimization (BTO) solutions in an integrated manner. Learn how the …

This customer case study will show you how the HP Universal CMDB was the key to realizing the benefits of HP business technology optimization (BTO) solutions in an integrated manner. Learn how the power of the Universal CMDB was the key factor in providing a configuration management system (CMS) solution that produced significant cost savings. You’ll hear how the customer integrated the UCMDB with HP Network Node Manager, Service Manager, Discovery and Dependency Mapping Advanced Edition, Discovery and Dependency Mapping Inventory, Client Automation, and Business Availability Center to support incident, change, problem and request management. Presenters will also share their insights around data integration pitfalls to avoid and key lessons learned.

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  • 1. Integrating HP BTO Solutions via Universal CMDB Dave Bankowski Ken Herold Director, Infrastructure Systems Practice Manger IEEE Melillo Consulting ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
  • 2. IEEE Background • World’s largest professional association • 395,000 members in 160 countries • Focus of this project – ~500 Servers – ~1100 Desktops/laptops • Evaluated HP, CA, and BMC – These tools already in-house – Considered incumbent vendors only
  • 3. Requirements • Reduce number of vendors for IT management to maximize TCO • Simplify core competency for staff – Multiple tools performing similar functions • Provide more integrated solution • Keep solution as “Out-of-box” as possible • Expand use of processes developed from ITSM initiative
  • 4. The Plan • Work effort based on “typical” implementation • Rapid architecture/requirements sessions – Determined in/out of scope items – Phased approach • HP to provide “health check” • Pre-project training
  • 5. Products Involved – Monitoring • Universal CMDB • Network Node Manager I Advanced • NNMi SPI for Performance • Operations Manager Windows – SPI for WebLogic – SPI for Oracle Database • Business Availability Center – Site Scope – Business Process Monitors – Real User Monitor • AlarmPoint
  • 6. Products Involved - ITSM • Service Manager – Help Desk – Change Management – Knowledge Management – Request Management – Service Catalog • UCMDB w/DDMA • Project & Portfolio Management – Demand Management
  • 7. Products Involved - Automation • Server Automation • Discovery & Dependency Mapping – Inventory • Client Automation Enterprise
  • 8. Integrations • SM7 – UCMDB • OMW – SM7 • NNMi – UCMDB • DDMi – UCMDB • BAC (SIS, BPM, RUM) – OMW • NNMi – OMW • SM7 & CAE – LDAP • Release Control – UCMDB & SM7 • SM7 – Email • OMW - Alarmpoint
  • 9. Functional Architecture Events Systems Mgt Agent Based Alarmpoint Operations Console Express Patch, Inventory, & Desktop Mgt End User Monitoring End-User (RUM & BPM) Events Agentless Sys & App Mgt OMW Client Automation Enterprise DDMI Network KPIs & Events BAC Relationships Devices Patch, Inventory, Compliance & Server Mgt Network Mgt Events Server Automation UCMDB NNMi W / DDMA Impact Perf SPi CIs & Incidents Release Mgt Changes & Tasks ITIL Process SM7 Management Release Control
  • 10. Challenges • Delayed go live due to product issues – HP Support case management to coordinate cases across teams • Product version changes in flight – Integrations changed with .x releases – Keeping BAC/UCMDB/SM7 “together” • Architected some HA after the fact • Order of implementation – Too much too fast • Right mix of staff working on project • Licensing issues
  • 11. Results • UCMDB functioning as “center of the universe” • Eliminated multiple vendor tools – Better integrated solution – Support cost reduction justified the project • Improved operating efficiencies – Server Automation – Client Automation – DDMi
  • 12. Best Practices • Order of implementation matters • Consider impact of HA before starting • Manage the software version change process • Be aware of chain reaction of issues – DDMi replicated desktops to UCMDB – UCDMB in turn sent “garbage” to SM7 • Understand the HP Support model
  • 13. Keys to Success • Customer sponsor – Maintained the “out-of-box” vision with his team – Budgeted for the “unknown” • One on one communications – Enable customer technical team – Close side by side work (knowledge transfer) – Sales team involvement • Deep UCMDB knowledge
  • 14. Future Steps • Release Control • Integration of Server Automation to UCMDB • Continued development of monitoring • Expansion of Service Manager • PPM to Service Manager integration
  • 15. Questions? Dave Bankowski Ken Herold
  • 16. To learn more on this topic, and to connect with your peers after the conference, visit the HP Software Solutions Community: 16 ©2010 Hewlett-Packard Development Company, L.P.