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Successful Engagement Strategies
    and Return on Investment
    Improving Worksite Health

Ron Z. Goetzel, Ph.D. Emory University & Truven Health Analytics
Maryam J. Tabrizi, M.S. Truven Health Analytics
LEARNING OBJECTIVES




• Describe the main findings from the HERO II study recently published in
  Health Affairs examining the relationships between ten modifiable health
  risk factors and medical cost


• Demonstrate an understanding on how increasing engagement can
  improve return on investment (ROI)


• Describe ways to increase engagement in worksite health promotion
  programs




                                   2
BACKGROUND


Truven Health Analytics, in partnership with the Emory University Institute
for Health and Productivity Studies (IHPS), conducts empirical research on
the relationship between employee health and work-related productivity,
our research helps inform public and private decision makers on issues
related to health and productivity management (HPM)


OUR MISSION: To bridge the gap between academia, the business
community, and healthcare policy world by bringing academic resources
into policy debates and day-to-day business decisions, and bringing health
and productivity management issues into academia




                                  3
THINK ABOUT IT…BEFORE GOING BANKRUPT…
WHAT DID KODAK THINK AMERICANS WANTED?




         Ref: Asch and Volpp, NEJM, 367:10, Sep. 6, 2012, 888
                               4
WHAT DID AMERICANS REALLY WANT?




                       5
WHAT DOES THE HEALTHCARE INDUSTRY THINK
AMERICANS WANT—MORE HEALTH CARE?




                       6
OR MORE HEALTH?




                  7
WHERE IS THE VALUE IN HEALTH CARE?




                        8
WHAT ARE WE GETTING FOR OUR MONEY




                      9
WHAT PROBLEM ARE WE ATTEMPTING TO SOLVE?
WE’RE SPENDING A BOATLOAD OF MONEY ON SICK CARE
                                              • The United States spent $2.59 trillion in
                                                healthcare in 2010, or $8,402 for every man,
                                                woman and child.
                                              • Government paid $1.2 trillion (45% of total),
                                                private businesses financed $534 billion (21%).
                                                Employers contributed 77% to health insurance
                                                premiums.
                                              • Health expenditures as percent of GDP:
                                                   7.2 % in 1970
                                                   17.9 in 2010
                                                   19.3% in 2019 (est)




 Source: Martin et al., Health Affairs, 31:1, January 10, 2012, 208


                                                     10
IT’S NOT JUST THE EMPLOYER’S PROBLEM
EMPLOYERS’ AND EMPLOYEES’ COSTS ARE RISING
RAPIDLY




Average Annual Health Insurance Premiums and
Worker Contributions for Family Coverage, 2005-2010

                                                                           Percent
                                            2005            2010
                                                                          Increase
  Worker Contribution                     $2,713          $3,997            47%
  Employer Contribution                   $8,167          $9,773            20%
  Total                                   $10,880         $13,770           27%

 Source: Kaiser/HRET Survey of Employer-Sponsored Health Benefits, 2005-2010. http://ehbs.kff.org/




                                                11
IT SEEMS SO LOGICAL…
If you improve the health and well being of your employees…




                                           …quality of life improves

                                           …health care utilization is reduced

                                           …disability is controlled

                                           …productivity is enhanced


                                      12
SEEMS LIKE A NO BRAINER – RIGHT?




                        13
WHAT IS THE EVIDENCE BASE?
• A large proportion of diseases and disorders is preventable. Modifiable health risk
  factors are precursors to a large number of diseases and disorders and to
  premature death (Healthy People 2000, 2010, Amler & Dull, 1987, Breslow, 1993,
  McGinnis & Foege, 1993, Mokdad et al., 2004)

• Many modifiable health risks are associated with increased health care costs
  within a relatively short time window (Milliman & Robinson, 1987, Yen et al., 1992,
  Goetzel, et al., 1998, Anderson et al., 2000, Bertera, 1991, Pronk, 1999)

• Modifiable health risks can be improved through workplace sponsored health
  promotion and disease prevention programs (Wilson et al., 1996, Heaney &
  Goetzel, 1997, Pelletier, 1991, 1993, 1996, 1999, 2001, 2005, 2009, 2011)

• Improvements in the health risk profile of a population can lead to reductions in
  health costs (Edington et al., 2001, Goetzel et al., 1999)

• Worksite health promotion and disease prevention programs save companies
  money in health care expenditures and produce a positive ROI (Johnson &
  Johnson 2002, Citibank 1999-2000, Procter and Gamble 1998, Chevron 1998,
  California Public Retirement System 1994, Bank of America 1993, Dupont 1990,
  Highmark, 2008, Johnson & Johnson, 2011)

                                           14
LEADING A HEALTHY AND PRODUCTIVE LIFE – NOT EASY




                        15
GOOD NEWS – WORKSITE HEALTH PROMOTION WORKS!




                      16
CDC COMMUNITY GUIDE TO PREVENTIVE
SERVICES REVIEW – AJPM, FEBRUARY 2010




                   17
SUMMARY RESULTS AND TEAM CONSENSUS


                      Body of    Consistent   Magnitude of
          Outcome     Evidence    Results        Effect       Finding
       Alcohol Use       9            Yes     Variable       Sufficient
Fruits & Vegetables      9            No      0.09 serving   Insufficient
       % Fat Intake     13            Yes     -5.4%           Strong
% Change in Those       18            Yes     +15.3 pct pt   Sufficient
  Physically Active
      Tobacco Use                                             Strong
        Prevalence      23            Yes     –2.3 pct pt
                        11
         Cessation                    Yes      +3.8 pct pt
 Seat Belt Non-Use      10            Yes     –27.6 pct pt   Sufficient


                                 18
SUMMARY RESULTS AND TEAM CONSENSUS

                           Body of    Consistent
               Outcome     Evidence    Results     Magnitude of Effect     Finding
Diastolic blood pressure     17             Yes    Diastolic:–1.8 mm Hq   Strong
                             19
Systolic blood pressure                     Yes    Systolic:–2.6 mm Hg
                             12
        Risk prevalence                     Yes    –4.5 pct pt
                    BMI       6             Yes    –0.5 pt BMI
                             12
                 Weight                     No     –0.56 pounds           Insufficient
                              5
             % body fat       5             Yes    –2.2% body fat
        Risk prevalence                     No     –2.2% at risk
       Total Cholesterol     19             Yes    –4.8 mg/dL (total)     Strong
                              8
       HDL Cholesterol                      No     +.94 mg/dL
                             11
        Risk prevalence                     Yes    –6.6 pct pt
                Fitness       5             Yes    Small                  Insufficient


                                       19
SUMMARY RESULTS AND TEAM CONSENSUS




                  Body of    Consistent   Magnitude of
          Outcome Evidence    Results        Effect       Finding
    Estimated Risk    15        Yes        Moderate      Sufficient
    Healthcare Use    6         Yes        Moderate      Sufficient
Worker Productivity   10        Yes        Moderate       Strong




                                  20
WHAT ABOUT ROI?
CRITICAL STEPS TO SUCCESS
                                 Financial ROI

                                                 Reduced Utilization

                                         Risk Reduction

                                   Behavior Change

                              Improved Attitudes

                     Increased Knowledge

              Participation

         Awareness

                        21
HEALTH AFFAIRS ROI LITERATURE REVIEW
Baicker K, Cutler D, Song Z. Workplace Wellness Programs Can Generate
Savings. Health Aff (Millwood). 2010; 29(2). Published online 14 January 2010.




                                       22
RESULTS - MEDICAL CARE COST SAVINGS
Description                           N    Average ROI

Studies reporting costs and           15      $3.37
savings
Studies reporting savings only        7    Not Available

Studies with randomized or            9       $3.36
matched control group
Studies with non-randomized or        6       $2.38
matched control group

All studies examining medical         22      $3.27
care savings




                                 23
RESULTS – ABSENTEEISM SAVINGS
Description                        N    Average ROI

Studies reporting costs and        12      $3.27
savings

All studies examining              22      $2.73
absenteeism savings




                              24
J&J STUDY – HEALTH AFFAIRS, MARCH 2011




                         25
HEALTH RISKS – BIOMETRIC MEASURES -- ADJUSTED




              Results adjusted for age, sex, region * p<0.05 ** p<0.01
                                      26
HEALTH RISKS – HEALTH BEHAVIORS -- ADJUSTED




             Results adjusted for age, sex, region * p<0.05 ** p<0.01
                                     27
HEALTH RISKS – PSYCHOSOCIAL -- ADJUSTED




            Results adjusted for age, sex, region * p<0.05 ** p<0.01

                                    28
ADJUSTED MEDICAL AND DRUG COSTS VS. EXPECTED
COSTS FROM COMPARISON GROUP




        Average Savings 2002-2008 = $565/employee/year
        Estimated ROI: $1.88 29 $3.92 to $1.00
                             -
HERO STUDY – FIRST PUBLISHED IN 1998




                         30
UPDATED STUDY PUBLISHED IN 2012




                          31
HERO STUDY UPDATE: November 2012

                            1998                 2012

Data collection period      1990-1995            2005-2009

Claims data (MarketScan®)   Medical              Medical and Pharmacy

Enrollment                  Health Plan          Health Plan

HRA                         StayWell             StayWell

“N” Employees               46,026               92,486

Person Years                113,963              272,834

Methods                     Truven Health/HERO   Truven Health/HERO (enhanced)

Publication                 JOEM                 Health Affairs

Sponsor                     HERO                 ASH/HealthyRoads




                                          32
VARIABLES
• Outcome Variables
   – Annualized medical utilization and expenditures
          • Total allowed charges (inpatient, outpatient, and pharmaceutical),
            including both the employer and employee shares of costs
          • Costs were inflation-adjusted to 2009 U.S. dollars using the
            general Consumer Price Index from the Bureau of Labor
            Statistics

• Predictors- Health Risks
          Alcohol use                               Body weight, height, BMI
          Tobacco use                               Diet/nutrition
          Stress level                              Physical activity
          Depression                                Blood glucose
          Blood pressure (systolic and diastolic)
          Total Cholesterol


                                      33
DESCRIPTIVE RESULTS SUMMARY
High Risk Category        Prevalence: HERO I   Prevalence: HERO II

Poor Exercise Habits                  32%                  36%

Obesity                               20%                  32%

Poor Nutritional Habits               20%                  64%

High Stress                           19%                  17%

Current Tobacco User                  19%                  22%

High Cholesterol                      19%                  10%

High Blood Glucose                     5%                  10%

High Alcohol Use                       4%                   5%

High Blood Pressure                    4%                   8%

Depression                             2%                   11%




                                       34
RISK-COST IMPACTS- HERO II
     EXHIBIT 1 Average Unadjusted And Adjusted Medical Expenditures, In 2009 Dollars, By Risk
     Levels
                                                              Unadjusted
                             Risk    Unadjusted   Adjusted    difference   Adjusted difference
      Risk measure           level   means ($)    means ($)   (%)          (% )
      Depression             High    6,207        6,738       59.1         48.0
                             Lower   3,902        4,553
      Blood glucose          High    6,532        6,849       70.0         31.8
                             Lower   3,842        5,196
      Blood pressure         High    5,264        5,734       27.4         31.6
                             Lower   4,132        4,356
      Body weight            High    4,956        5,078       41.7         27.4
                             Lower   3,498        3,988
      Tobacco use            High    4,192        4,184       10.8         16.3
                             Lower   3,784        3,597
      Physical inactivity    High    4,477        4,582       26.6         15.3
                             Lower   3,537        3,976
      Stress                 High    5,024        5,249       13.0         8.6
                             Lower   4,444        4,836
      Cholesterol            High    4,780        4,913       2.0          -2.5
                             Lower   4,688        5,037
      Nutrition and eating                                    -23.2        -5.2
      habits                 High    3,245        3,261
                             Lower   4,226        3,440
      Alcohol consumption    High    3,857        3,843       -3.94        -9.48
                             Lower   4,015        4,246



                                                  35
COST IMPACTS: HERO I VS. HERO II
          Difference in Medical Expenditures:
          High-Risk vs. Lower-Risk Employees

             100



              80



              60                                HERO
   Percent




              40                                HERO II



              20



               0


             -20




                          36
HERO II: IMPACT OF COEXISTING MULTIPLE RISK FACTORS
  ON COST

                                                                  with multiple risk       Without any of the risk
                                                                  factors                  factors                        %differerence

High risk for heart disease                                                  $10,134               $3,232                   213.57%

High risk for stroke                                                          $6,137               $3,786                     62.09%
High risk for psychosocial
problems                                                                      $6,165               $3,838                     60.62%

Risk-free individual is estimated to have medical expenditures of $3,207



Risks for heart disease include: tobacco use, high blood pressure, high blood glucose, high cholesterol, lack of exercise, obesity and
stress

Risks for stroke include: tobacco use, high blood pressure, high cholesterol, and stress

Risks for psychosocial problems include: stress and depression




                                                                      37
HERO II: ESTIMATED EFFECT OF EACH RISK CATEGORY ON ANNUAL MEDICAL
EXPENDITURES


  Estimated Effect of Each Risk Category on Annual Medical Expenditures, Independent of All other Risk Categories and Controlling
  for Covariate Factors*



                                                               High-Risk
                                                               Group Annual
                                                               Effect (Effect
                          Estimated         Prevalence:        Per High_Risk    High-Risk Group Annual    High_risk Group Annual Effect
                          Annual Effect Per Number of          Person x         Effect as Percent of      on a Per Capita Basis (High-Risk
                          High Risk Person People at High      Prevalence)      Annual Total              Group Annual Effect/ 92486
  Risk Category           ($)               Risk               ($)              Expenditures              Sample Size) ($)


  Stress Level                         413              8582       3,544,366                     0.97%                               38.32

  Current Tobacco Use                  587             16735       9,823,445                     2.68%                              106.22
  Body Weight                         1091             29416      32,092,856                     8.76%                              347.00
  Exercise Habits                      606             27251      16,514,106                     4.51%                              178.56

  Blood Glucose Level                 1653              5823       9,625,419                     2.63%                              104.07
  Depression                          2184              5427      11,852,568                     3.24%                              128.16
  Blood Pressure                      1378              5423       7,472,894                     2.04%                               80.80

  Excessive Alsohol Use                -402             3213       -1,291,626                    -0.35%                             -13.97
  Cholesterol                          -124             4734         -587,016                    -0.16%                              -6.35
  Nutritional Habits                   -179            38964       -6,974,556                    -1.90%                             -75.41
  Total expenditure attributable to high risk                     82,072,456                    22.40%                              887.40

  *The annual effect figures, both per capita and overall, are the effect of each of the risk categories, independent of all other risk categories and
  coveriate factors. Expenditures are expressed in constant 2009 dollar figures. Total annual expenditures for the ASH
  study sample were $366,373,301.


                                                                                 38
Identifying “Best Practices” in Workplace Health
Promotion: What Works?
Source: Goetzel RZ, Shechter D, Ozminkowski RJ, Reyes M, Marmet PF, Tabrizi M, Chung
Roemer E. Critical success factors to employer health and productivity management efforts:
Findings from a benchmarking study. Journal of Occupational and Environmental Medicine.
(2007) February; 49:2, 111-130.
Health Promotion Programs — What Works?
                                Leadership Commitment
                                • Leading by example – with buy-in
                                  by middle managers
                                • “Healthy company” norm/culture
                                • Explicit connection to the core
                                  principles of the organization
                                • Employee-driven advisory board
                                • Specific program goals and
                                  objectives – with realistic
                                  expectations
                                • Alignment of organizational, HR
                                  and health promotion
                                  policies/practices
                                • Sustainability – future orientation

                           40
Health Promotion Programs — What Works?




                                Incentives
                                • Incentives to participate (not
                                  change biometrics)
                                • Accountability at all levels –
                                  linked to rewards
                                • Effective marketing and
                                  communication (multi-
                                  channel)



                           41
Health Promotion Programs — What Works?



Effective Screening and Triage
• Casting a wide net to identify
  the highest risk individuals
• Providing “public health”
  interventions to keep people at
  low risk
• Triaging individuals into
  programs that produce greatest
  impact/payoff
• Protecting confidentiality
• Coordinating with providers and
  community resources
                                    42
Health Promotion Programs — What Works?
State-of-the-Art
Intervention Programs
• Theory and evidence-based
  (e.g., Bandura, Prochaska,
  Lorig, Strecher, Glasgow)
• Tailored and individualized
  interventions
• Balancing high touch with high
  tech
• Individual and
  Environmental/ecological
  interventions
• Effective, reliable, valid tools


                                     43
Health Promotion Programs — What Works?

                        Effective Implementation
                        • Integrate programs – insure vendor
                          (stakeholder) engagement
                        • Accessible/attractive programs
                        • Start simple – pilot – grow on success
                        • Multi-component -- variety of topics
                          and engagement modalities
                        • Integrate staff into the fabric of the
                          organization
                        • Spend the right amount of money to
                          achieve a desired ROI

                            44
Health Promotion Programs — What Works?


                                     Measure,
                                    manage, and
                                     measure
                  Rigorous             again
                                                         Regular
                methods that                          communication
                 stand up to
                peer review                             of results




                                                                         Explicit
   Integrated
                                                                      connection of
      Data
                                                                      results to core
    Systems
                                                                          values
                               Excellent Evaluation




                                         45
ENGAGEMENT – DOES IT REALLY MATTER?
                                                                           Home Page

                                     Health and Productivity Management Return on Investment Tool
                                     PURPOSE OF THE MODEL
                                     This tool will help you forecast the return on investment (ROI) you can expect by investing in programs that improve the health of
                                     your employees. The tool is based on research showing an association between employees’ health risks and health care costs and
             Home
                                     worker productivity. By reducing these risks, you can thereby expect to see cost reductions. But you also need to consider how
                                     much money you invest in order to achieve these reductions.
   Health Promotion Program
                                     HOW TO USE THE MODEL
    Employee Characteristics         The model opens with pages that specify demographic and health risk characteristics of an employee population then presents
                                     pages of results, which are described below. Each of the pages can be viewed by pressing the navigation buttons on the left.
 Baseline Risk & Annual Change
                                                                          These cells contain model inputs that can be changed (click in the cell and type a new value).
 Annual Rate of Productivity Loss                                         These cells contain values calculated from the model inputs and cannot be changed.

      Summary of Results
                                                                          These cells contain values that are fixed and cannot be changed.
                                     Description of Model Input Pages:
  Predicted Medical Expenditure
                                     Health Promotion Program             Specify basic model settings including program cost and employee participation rate.
   Projected Productivity Loss       Employee Characteristics             Specify demographic characteristics of the employee population.

  Risk Profile with No Program       Baseline Risk & Annual Change        Specify the baseline risk level and annual rate of change.
                                     Annual Rate of Productivity Loss     Productive hours lost by risk factor from literature review.
Risk Profile with Health Promotion
                                     Description of Model Result Pages:
     Savings by Risk Factor
                                     Summary of Results                   Total medical & productivity savings and program cost with ROI (return on investment).
  Total Savings by Risk Factor       Predicted Medical Expenditure        Medical cost savings per participant tabulated by risk factor and year of program operation.

      Scenario Simulation            Projected Productivity Loss          Savings from improved productivity per participant tabulated by risk factor and year.
                                     Risk Profile with No Program         Percentage of employees at risk tabulated by risk factor & year with No Program.
            Appendix
                                     Risk Profile with Health Promotion Percentage of employees at risk tabulated by risk factor & year with Health Promotion Program.
     Input Sheet Simulation
                                     Savings by Risk Factor               Cumulative medical and productivity savings per participant tabulated by risk factor.
                                     Total Savings by Risk Factor         Cumulative medical and productivity savings for all employees tabulated by risk factor.
                                     Description of Simulation Tool & Appendix:
                                     Scenario Simulation                  Specify 1- 5 scenarios by changing the model inputs and run them all automatically.
                                     Appendix                             Supplemental information including default values, regression model, and risk definitions.
                                     Truven Health Analytics Proprietary Information - Subject to Section 6 (Ownership and Confidentiality) of the Services Agreement
                                     between Truven Health Analytics Inc. and StayWell Health Management, LLC dated December 22, 2011.
                                     Questions about the ROI model: If you have questions about the use of this model, please contact Dr. Ron Z. Goetzel, Vice
                                     President, Consulting and Applied Research, Truven Health Analytics, at ron.goetzel@truvenhealth.com.




                                                                                           46
DATA INPUTS
               0.62                   Health and Productivity Management Return on Investment Tool
                                      Specify the basic model settings

              Home                    Number of employees in the base year?             10,000     Press a button to restore default values

    Health Promotion Program                                                                          Restore Defaults from the HERO 2 Study
                                      Annual % point change in number of employees?      0.0%
     Employee Characteristics                                                                     Restore Defaults from Credible National Sources


  Baseline Risk & Annual Change       Medical payment per employee in the base year?    $4,692

  Annual Rate of Productivity Loss
                                      Please specify an average daily wage.             $190.17
       Summary of Results

   Predicted Medical Expenditure      Participation rate of employees in the program?   62.0%

    Projected Productivity Loss
                                      Annual program cost per employee?                 $156.00
   Risk Profile with No Program

 Risk Profile with Health Promotion   Time horizon (1 to 10 years)?                        5

      Savings by Risk Factor
                                      Number of years until program levels off?            5
   Total Savings by Risk Factor

       Scenario Simulation            Discount rate applied for ROI calculation?         3.0%

             Appendix
                                      Choose the type of analysis:        TRUE
      Input Sheet Simulation




                                                                            47
Employee Characteristics




                           48
CHANGES IN THE RISK PROFILE


                                     Health and Productivity Management Return on Investment Tool
                                     Specify the baseline risk level and annual rate of change with and without a health promotion program

                                                                                         Baseline             Annual Change (% points)       Change in
             Home
                                                                                          Risk               No Program   With Program       Impact(%)
   Health Promotion Program                             Obesity                           31.8%                0.7%                 -0.5%     100.0%
                                                                                                                                             (i.e., annual change with program in year x+1 / year x)
    Employee Characteristics
                                                        High Blood Pressure                7.6%                -0.3%                -2.8%

 Baseline Risk & Annual Change           Biometric
                                                        High Total Cholesterol             9.9%                -0.5%                -1.0%    Press a button to restore default values for Baseline Risk
 Annual Rate of Productivity Loss
                                                                                                                                                     Restore Baseline Risk from the HERO 2 Study
      Summary of Results
                                                        High Blood Glucose                 9.5%                0.3%                 -3.0%
                                                                                                                                                 Restore Baseline Risk from Credible National Sources
                                                        Poor Nutrition/Eating Habits      64.1%                -0.1%                -6.6%
  Predicted Medical Expenditure
                                                                                                                                               Press a button to restore defaults for Annual Change
   Projected Productivity Loss                          Physical Inactivity               36.4%                -0.6%                -3.7%                 No health promotion program
                                        Behavioral                                                                                                     Restore Change with No Program to 0.0%
  Risk Profile with No Program
                                                        Tobacco Use                       21.5%                -0.7%                -1.2%
                                                                                                                                                Restore Change with No Program from National Sources
Risk Profile with Health Promotion
                                                        High Alcohol Consumption           4.9%                -0.1%                -2.0%     After implementation of a health promotion program
     Savings by Risk Factor
                                                                                                                                                Restore Change with Program from CDC Community Guide
                                                        High Stress                       17.4%                0.2%                 -3.4%
  Total Savings by Risk Factor
                                       Psychosocial                                                                                            Restore Change with Program from Recent Published Studies
      Scenario Simulation                               Depression                        10.9%                0.2%                 -2.0%
                                     A blank cell indicates there are no estimates from the literature that are statistically significant.
            Appendix

     Input Sheet Simulation




                                                                                                     49
RESULTS – 62% PARTICIPATION RATE
MEDICAL ROI = $1.74 TO $1.00
                                      Health and Productivity Management Return on Investment Tool
                                      Summary of results
                                      With the current model settings the ROI is $1.74 for the cost of medical care and $3.21 for increased productivity.
              Home                                                                                                Current annual rate              No        With a   Break
                                      Cumulative savings, program cost, and ROI (all discounted):                  of change in risk:           Program     Program   Even*
    Health Promotion Program          Cumulative medical cost, no program                 $215,360,798       Obesity                             0.7%        -0.5%    -1.1%

     Employee Characteristics
                                      Cumulative medical savings, with program             $12,444,468       High Blood Pressure                 -0.3%       -2.8%    -1.1%
                                      Cumulative productivity savings, with program        $22,967,121       High Total Cholesterol              -0.5%       -1.0%    -1.1%
  Baseline Risk & Annual Change
                                      Cumulative program cost                               $7,144,343       High Blood Glucose                  0.3%        -3.0%    -1.1%
  Annual Rate of Productivity Loss    Net Present Value (NPV), medical care                 $5,300,125       Poor Nutrition/Eating Habits        -0.1%       -6.6%    -1.1%

       Summary of Results             NPV, medical + productivity                          $28,267,246       Physical Inactivity                 -0.6%       -3.7%    -1.1%
                                      Return on Investment (ROI), medical care                       $1.74   Tobacco Use                         -0.7%       -1.2%    -1.1%
   Predicted Medical Expenditure
                                      ROI, workplace productivity                                    $3.21   High Alcohol Consumption            -0.1%       -2.0%    -1.1%
    Projected Productivity Loss
                                      ROI, medical care + workplace productivity                     $4.96   High Stress                         0.2%        -3.4%    -1.1%
   Risk Profile with No Program       Break even program cost, medical care only               $271.73       Depression                          0.2%        -2.0%    -1.1%

 Risk Profile with Health Promotion   Break even program cost, productivity only               $501.50       * Annual change in risk that achieves ROI=$1.00 for medical care.
                                      Break even program cost, medical + productivity          $773.23                 Click to calculate break-even risk reduction
      Savings by Risk Factor
                                      Current model settings:                                                                  Save a Copy of the Model
   Total Savings by Risk Factor
                                      Total employees at baseline                                   10,000
                                                                                                                            Save a PDF Copy of the Results
       Scenario Simulation            Annual medical cost/employee, baseline                        $4,692
                                      Annual program cost/employee, baseline                   $156.00
             Appendix
                                      Employee participation rate                                   62.0%
      Input Sheet Simulation
                                      Time horizon (yrs)                                                5

                                      Program levels off (yrs)                                          5
                                      Discount rate                                                  3.0%




                                                                                   50
RESULTS – 35% PARTICIPATION RATE –
MEDICAL ROI = $0.98 TO $1.00
                                      Health and Productivity Management Return on Investment Tool
                                      Summary of results
                                      With the current model settings the ROI is $0.98 for the cost of medical care and $1.81 for increased productivity.
              Home                                                                                                Current annual rate              No        With a   Break
                                      Cumulative savings, program cost, and ROI (all discounted):                  of change in risk:           Program     Program   Even*
    Health Promotion Program          Cumulative medical cost, no program                 $215,360,798       Obesity                             0.7%        -0.5%    -1.1%

     Employee Characteristics
                                      Cumulative medical savings, with program              $7,025,103       High Blood Pressure                 -0.3%       -2.8%    -1.1%
                                      Cumulative productivity savings, with program        $12,965,310       High Total Cholesterol              -0.5%       -1.0%    -1.1%
  Baseline Risk & Annual Change
                                      Cumulative program cost                               $7,144,343       High Blood Glucose                  0.3%        -3.0%    -1.1%
  Annual Rate of Productivity Loss    Net Present Value (NPV), medical care                  -$119,240       Poor Nutrition/Eating Habits        -0.1%       -6.6%    -1.1%

       Summary of Results             NPV, medical + productivity                          $12,846,070       Physical Inactivity                 -0.6%       -3.7%    -1.1%
                                      Return on Investment (ROI), medical care                       $0.98   Tobacco Use                         -0.7%       -1.2%    -1.1%
   Predicted Medical Expenditure
                                      ROI, workplace productivity                                    $1.81   High Alcohol Consumption            -0.1%       -2.0%    -1.1%
    Projected Productivity Loss
                                      ROI, medical care + workplace productivity                     $2.80   High Stress                         0.2%        -3.4%    -1.1%
   Risk Profile with No Program       Break even program cost, medical care only               $153.40       Depression                          0.2%        -2.0%    -1.1%

 Risk Profile with Health Promotion   Break even program cost, productivity only               $283.10       * Annual change in risk that achieves ROI=$1.00 for medical care.
                                      Break even program cost, medical + productivity          $436.50                 Click to calculate break-even risk reduction
      Savings by Risk Factor
                                      Current model settings:                                                                  Save a Copy of the Model
   Total Savings by Risk Factor
                                      Total employees at baseline                                   10,000
                                                                                                                            Save a PDF Copy of the Results
       Scenario Simulation            Annual medical cost/employee, baseline                        $4,692
                                      Annual program cost/employee, baseline                   $156.00
             Appendix
                                      Employee participation rate                                   35.0%
      Input Sheet Simulation
                                      Time horizon (yrs)                                                5

                                      Program levels off (yrs)                                          5
                                      Discount rate                                                  3.0%




                                                                                   51
INCREASING ENGAGEMENT–
ENLIST SENIOR/MIDDLE LEADERSHIP SUPPORT
• Get out the message – you have my permission to lead a healthy
  lifestyle -- e.g., billing codes on time sheets
• Hold managers accountable – through feedback, report cards,
  health index scores (Dow, PepsiCo, PPG, Novartis)
• Recognize best practices, and best practitioners, with tangible and
  intangible rewards
• Train the boss – provide a “how to” guide and hand hold
• For leaders, walk the talk – participate in programs and be visible
• Look and act the part -- be a role model for others to emulate
• Communicate, market, advertize, brand, and “sell” health
• Treat health as you would any other business investment – with a
  plan, goals, benchmarks, and budget


                                    52
INCREASING ENGAGEMENT–
CREATE A SUPPORTIVE ENVIRONMENT AND CULTURE
• Indoor/campus-wide smoking bans
• Vending machines – containing a preponderance of healthy foods,
  with subsidies for healthy items
• Hide the unhealthy stuff – highlight the good stuff
• Insist on healthy foods at company-sponsored events
• Create marked walking trails
• Provide fitness centers/rooms
• Build bike racks/storage areas
• Make available shower facilities
• Provide stairwell signs/posters—point of decision prompts
• Offer walking desks (scheduled via Outlook)
• Create a work environment that encourages health
                                     53
INCREASING ENGAGEMENT–
WORK FLEXIBILITY, SOCIAL NORMS, AND INCENTIVES
• Allow for flexible work schedules and telecommuting
• Make available health improvement programs during odd shifts
• Publish statistics on prevalence of healthy lifestyles – assuming
  more than 50% practice them
• Make health social – create affinity groups, competitions, enlist
  mavens, influencers, and persuaders
• Recruit health ambassadors (champions/advocates) – reward and
  recognize them
• Incent behaviors, movement toward goal achievement, and
  outcomes (carefully)
• Connect health and safety




                                    54
INCREASING ENGAGEMENT–
LEVERAGE BEHAVIORAL ECONOMICS

• Healthy snacks as the default
• Exercise commitment contracts
• Forcing active choices – pre-commitment
  – planning future menus – I will choose fruit
    instead of a donut, tomorrow
  – I will get my flu shot on November 15
• Encourage competitions and games – make health
  fun



                          55
SO, WHAT CAN YOU DO TO INCREASE ENGAGEMENT?

Promote physical activity
 • Walking trails, open stairwells, slow down the elevator, promote public transport,
   subsidize gym membership, provide pedometers, sponsor competitions, work with your
   local schools
Promote access to healthy foods
 • Make the healthy choices the easy choices, label “healthy” choices, only allow healthy
   food at company-sponsored events, change vending machine contractors, sell half
   portions in the cafeteria, give people smaller plates, provide free water, make people
   wait for unhealthy food, promote and subsidize nutritious food, provide healthy
   cupboards, pay for microwaves and refrigerators, educate
Advocate for legislation that supports healthy lifestyles
 • Soda taxes, physical activity in schools, ensure food advertizing to children is
   responsible, support outdoor facilities and parks, end subsidies for unhealthy foods and
   increase subsidies for healthy foods, build bike and walking trails
Build a healthy company culture
 • Change the norms of the organization, reward employees and managers for healthy
   lifestyles, provide social support for employees who want to lose weight, make the
   workplace fun


                                            56
YOOHOO!!   Focusing on improving the health and
           quality of people’s lives will improve the
           productivity and competitiveness of our
           workers and citizens.
           A growing body of scientific literature
           suggests that well-designed, evidence-
           based health promotion and disease
           prevention programs can:
            • Improve the health of workers and lower their
              risk for disease;
            • Save businesses money by reducing health-
              related medical losses and limiting absence
              and disability;
            • Heighten worker morale and work relations;
            • Improve worker productivity; and
            • Improve the financial performance of
              organizations instituting these programs.


           57

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Successful Engagement Strategies and Return on Investment with Maryam J. Tabrizi, MS, CHES and Ron Goetzel, PhD.

  • 1. Successful Engagement Strategies and Return on Investment Improving Worksite Health Ron Z. Goetzel, Ph.D. Emory University & Truven Health Analytics Maryam J. Tabrizi, M.S. Truven Health Analytics
  • 2. LEARNING OBJECTIVES • Describe the main findings from the HERO II study recently published in Health Affairs examining the relationships between ten modifiable health risk factors and medical cost • Demonstrate an understanding on how increasing engagement can improve return on investment (ROI) • Describe ways to increase engagement in worksite health promotion programs 2
  • 3. BACKGROUND Truven Health Analytics, in partnership with the Emory University Institute for Health and Productivity Studies (IHPS), conducts empirical research on the relationship between employee health and work-related productivity, our research helps inform public and private decision makers on issues related to health and productivity management (HPM) OUR MISSION: To bridge the gap between academia, the business community, and healthcare policy world by bringing academic resources into policy debates and day-to-day business decisions, and bringing health and productivity management issues into academia 3
  • 4. THINK ABOUT IT…BEFORE GOING BANKRUPT… WHAT DID KODAK THINK AMERICANS WANTED? Ref: Asch and Volpp, NEJM, 367:10, Sep. 6, 2012, 888 4
  • 5. WHAT DID AMERICANS REALLY WANT? 5
  • 6. WHAT DOES THE HEALTHCARE INDUSTRY THINK AMERICANS WANT—MORE HEALTH CARE? 6
  • 8. WHERE IS THE VALUE IN HEALTH CARE? 8
  • 9. WHAT ARE WE GETTING FOR OUR MONEY 9
  • 10. WHAT PROBLEM ARE WE ATTEMPTING TO SOLVE? WE’RE SPENDING A BOATLOAD OF MONEY ON SICK CARE • The United States spent $2.59 trillion in healthcare in 2010, or $8,402 for every man, woman and child. • Government paid $1.2 trillion (45% of total), private businesses financed $534 billion (21%). Employers contributed 77% to health insurance premiums. • Health expenditures as percent of GDP: 7.2 % in 1970 17.9 in 2010 19.3% in 2019 (est) Source: Martin et al., Health Affairs, 31:1, January 10, 2012, 208 10
  • 11. IT’S NOT JUST THE EMPLOYER’S PROBLEM EMPLOYERS’ AND EMPLOYEES’ COSTS ARE RISING RAPIDLY Average Annual Health Insurance Premiums and Worker Contributions for Family Coverage, 2005-2010 Percent 2005 2010 Increase Worker Contribution $2,713 $3,997 47% Employer Contribution $8,167 $9,773 20% Total $10,880 $13,770 27% Source: Kaiser/HRET Survey of Employer-Sponsored Health Benefits, 2005-2010. http://ehbs.kff.org/ 11
  • 12. IT SEEMS SO LOGICAL… If you improve the health and well being of your employees… …quality of life improves …health care utilization is reduced …disability is controlled …productivity is enhanced 12
  • 13. SEEMS LIKE A NO BRAINER – RIGHT? 13
  • 14. WHAT IS THE EVIDENCE BASE? • A large proportion of diseases and disorders is preventable. Modifiable health risk factors are precursors to a large number of diseases and disorders and to premature death (Healthy People 2000, 2010, Amler & Dull, 1987, Breslow, 1993, McGinnis & Foege, 1993, Mokdad et al., 2004) • Many modifiable health risks are associated with increased health care costs within a relatively short time window (Milliman & Robinson, 1987, Yen et al., 1992, Goetzel, et al., 1998, Anderson et al., 2000, Bertera, 1991, Pronk, 1999) • Modifiable health risks can be improved through workplace sponsored health promotion and disease prevention programs (Wilson et al., 1996, Heaney & Goetzel, 1997, Pelletier, 1991, 1993, 1996, 1999, 2001, 2005, 2009, 2011) • Improvements in the health risk profile of a population can lead to reductions in health costs (Edington et al., 2001, Goetzel et al., 1999) • Worksite health promotion and disease prevention programs save companies money in health care expenditures and produce a positive ROI (Johnson & Johnson 2002, Citibank 1999-2000, Procter and Gamble 1998, Chevron 1998, California Public Retirement System 1994, Bank of America 1993, Dupont 1990, Highmark, 2008, Johnson & Johnson, 2011) 14
  • 15. LEADING A HEALTHY AND PRODUCTIVE LIFE – NOT EASY 15
  • 16. GOOD NEWS – WORKSITE HEALTH PROMOTION WORKS! 16
  • 17. CDC COMMUNITY GUIDE TO PREVENTIVE SERVICES REVIEW – AJPM, FEBRUARY 2010 17
  • 18. SUMMARY RESULTS AND TEAM CONSENSUS Body of Consistent Magnitude of Outcome Evidence Results Effect Finding Alcohol Use 9 Yes Variable Sufficient Fruits & Vegetables 9 No 0.09 serving Insufficient % Fat Intake 13 Yes -5.4% Strong % Change in Those 18 Yes +15.3 pct pt Sufficient Physically Active Tobacco Use Strong Prevalence 23 Yes –2.3 pct pt 11 Cessation Yes +3.8 pct pt Seat Belt Non-Use 10 Yes –27.6 pct pt Sufficient 18
  • 19. SUMMARY RESULTS AND TEAM CONSENSUS Body of Consistent Outcome Evidence Results Magnitude of Effect Finding Diastolic blood pressure 17 Yes Diastolic:–1.8 mm Hq Strong 19 Systolic blood pressure Yes Systolic:–2.6 mm Hg 12 Risk prevalence Yes –4.5 pct pt BMI 6 Yes –0.5 pt BMI 12 Weight No –0.56 pounds Insufficient 5 % body fat 5 Yes –2.2% body fat Risk prevalence No –2.2% at risk Total Cholesterol 19 Yes –4.8 mg/dL (total) Strong 8 HDL Cholesterol No +.94 mg/dL 11 Risk prevalence Yes –6.6 pct pt Fitness 5 Yes Small Insufficient 19
  • 20. SUMMARY RESULTS AND TEAM CONSENSUS Body of Consistent Magnitude of Outcome Evidence Results Effect Finding Estimated Risk 15 Yes Moderate Sufficient Healthcare Use 6 Yes Moderate Sufficient Worker Productivity 10 Yes Moderate Strong 20
  • 21. WHAT ABOUT ROI? CRITICAL STEPS TO SUCCESS Financial ROI Reduced Utilization Risk Reduction Behavior Change Improved Attitudes Increased Knowledge Participation Awareness 21
  • 22. HEALTH AFFAIRS ROI LITERATURE REVIEW Baicker K, Cutler D, Song Z. Workplace Wellness Programs Can Generate Savings. Health Aff (Millwood). 2010; 29(2). Published online 14 January 2010. 22
  • 23. RESULTS - MEDICAL CARE COST SAVINGS Description N Average ROI Studies reporting costs and 15 $3.37 savings Studies reporting savings only 7 Not Available Studies with randomized or 9 $3.36 matched control group Studies with non-randomized or 6 $2.38 matched control group All studies examining medical 22 $3.27 care savings 23
  • 24. RESULTS – ABSENTEEISM SAVINGS Description N Average ROI Studies reporting costs and 12 $3.27 savings All studies examining 22 $2.73 absenteeism savings 24
  • 25. J&J STUDY – HEALTH AFFAIRS, MARCH 2011 25
  • 26. HEALTH RISKS – BIOMETRIC MEASURES -- ADJUSTED Results adjusted for age, sex, region * p<0.05 ** p<0.01 26
  • 27. HEALTH RISKS – HEALTH BEHAVIORS -- ADJUSTED Results adjusted for age, sex, region * p<0.05 ** p<0.01 27
  • 28. HEALTH RISKS – PSYCHOSOCIAL -- ADJUSTED Results adjusted for age, sex, region * p<0.05 ** p<0.01 28
  • 29. ADJUSTED MEDICAL AND DRUG COSTS VS. EXPECTED COSTS FROM COMPARISON GROUP Average Savings 2002-2008 = $565/employee/year Estimated ROI: $1.88 29 $3.92 to $1.00 -
  • 30. HERO STUDY – FIRST PUBLISHED IN 1998 30
  • 32. HERO STUDY UPDATE: November 2012 1998 2012 Data collection period 1990-1995 2005-2009 Claims data (MarketScan®) Medical Medical and Pharmacy Enrollment Health Plan Health Plan HRA StayWell StayWell “N” Employees 46,026 92,486 Person Years 113,963 272,834 Methods Truven Health/HERO Truven Health/HERO (enhanced) Publication JOEM Health Affairs Sponsor HERO ASH/HealthyRoads 32
  • 33. VARIABLES • Outcome Variables – Annualized medical utilization and expenditures • Total allowed charges (inpatient, outpatient, and pharmaceutical), including both the employer and employee shares of costs • Costs were inflation-adjusted to 2009 U.S. dollars using the general Consumer Price Index from the Bureau of Labor Statistics • Predictors- Health Risks Alcohol use Body weight, height, BMI Tobacco use Diet/nutrition Stress level Physical activity Depression Blood glucose Blood pressure (systolic and diastolic) Total Cholesterol 33
  • 34. DESCRIPTIVE RESULTS SUMMARY High Risk Category Prevalence: HERO I Prevalence: HERO II Poor Exercise Habits 32% 36% Obesity 20% 32% Poor Nutritional Habits 20% 64% High Stress 19% 17% Current Tobacco User 19% 22% High Cholesterol 19% 10% High Blood Glucose 5% 10% High Alcohol Use 4% 5% High Blood Pressure 4% 8% Depression 2% 11% 34
  • 35. RISK-COST IMPACTS- HERO II EXHIBIT 1 Average Unadjusted And Adjusted Medical Expenditures, In 2009 Dollars, By Risk Levels Unadjusted Risk Unadjusted Adjusted difference Adjusted difference Risk measure level means ($) means ($) (%) (% ) Depression High 6,207 6,738 59.1 48.0 Lower 3,902 4,553 Blood glucose High 6,532 6,849 70.0 31.8 Lower 3,842 5,196 Blood pressure High 5,264 5,734 27.4 31.6 Lower 4,132 4,356 Body weight High 4,956 5,078 41.7 27.4 Lower 3,498 3,988 Tobacco use High 4,192 4,184 10.8 16.3 Lower 3,784 3,597 Physical inactivity High 4,477 4,582 26.6 15.3 Lower 3,537 3,976 Stress High 5,024 5,249 13.0 8.6 Lower 4,444 4,836 Cholesterol High 4,780 4,913 2.0 -2.5 Lower 4,688 5,037 Nutrition and eating -23.2 -5.2 habits High 3,245 3,261 Lower 4,226 3,440 Alcohol consumption High 3,857 3,843 -3.94 -9.48 Lower 4,015 4,246 35
  • 36. COST IMPACTS: HERO I VS. HERO II Difference in Medical Expenditures: High-Risk vs. Lower-Risk Employees 100 80 60 HERO Percent 40 HERO II 20 0 -20 36
  • 37. HERO II: IMPACT OF COEXISTING MULTIPLE RISK FACTORS ON COST with multiple risk Without any of the risk factors factors %differerence High risk for heart disease $10,134 $3,232 213.57% High risk for stroke $6,137 $3,786 62.09% High risk for psychosocial problems $6,165 $3,838 60.62% Risk-free individual is estimated to have medical expenditures of $3,207 Risks for heart disease include: tobacco use, high blood pressure, high blood glucose, high cholesterol, lack of exercise, obesity and stress Risks for stroke include: tobacco use, high blood pressure, high cholesterol, and stress Risks for psychosocial problems include: stress and depression 37
  • 38. HERO II: ESTIMATED EFFECT OF EACH RISK CATEGORY ON ANNUAL MEDICAL EXPENDITURES Estimated Effect of Each Risk Category on Annual Medical Expenditures, Independent of All other Risk Categories and Controlling for Covariate Factors* High-Risk Group Annual Effect (Effect Estimated Prevalence: Per High_Risk High-Risk Group Annual High_risk Group Annual Effect Annual Effect Per Number of Person x Effect as Percent of on a Per Capita Basis (High-Risk High Risk Person People at High Prevalence) Annual Total Group Annual Effect/ 92486 Risk Category ($) Risk ($) Expenditures Sample Size) ($) Stress Level 413 8582 3,544,366 0.97% 38.32 Current Tobacco Use 587 16735 9,823,445 2.68% 106.22 Body Weight 1091 29416 32,092,856 8.76% 347.00 Exercise Habits 606 27251 16,514,106 4.51% 178.56 Blood Glucose Level 1653 5823 9,625,419 2.63% 104.07 Depression 2184 5427 11,852,568 3.24% 128.16 Blood Pressure 1378 5423 7,472,894 2.04% 80.80 Excessive Alsohol Use -402 3213 -1,291,626 -0.35% -13.97 Cholesterol -124 4734 -587,016 -0.16% -6.35 Nutritional Habits -179 38964 -6,974,556 -1.90% -75.41 Total expenditure attributable to high risk 82,072,456 22.40% 887.40 *The annual effect figures, both per capita and overall, are the effect of each of the risk categories, independent of all other risk categories and coveriate factors. Expenditures are expressed in constant 2009 dollar figures. Total annual expenditures for the ASH study sample were $366,373,301. 38
  • 39. Identifying “Best Practices” in Workplace Health Promotion: What Works? Source: Goetzel RZ, Shechter D, Ozminkowski RJ, Reyes M, Marmet PF, Tabrizi M, Chung Roemer E. Critical success factors to employer health and productivity management efforts: Findings from a benchmarking study. Journal of Occupational and Environmental Medicine. (2007) February; 49:2, 111-130.
  • 40. Health Promotion Programs — What Works? Leadership Commitment • Leading by example – with buy-in by middle managers • “Healthy company” norm/culture • Explicit connection to the core principles of the organization • Employee-driven advisory board • Specific program goals and objectives – with realistic expectations • Alignment of organizational, HR and health promotion policies/practices • Sustainability – future orientation 40
  • 41. Health Promotion Programs — What Works? Incentives • Incentives to participate (not change biometrics) • Accountability at all levels – linked to rewards • Effective marketing and communication (multi- channel) 41
  • 42. Health Promotion Programs — What Works? Effective Screening and Triage • Casting a wide net to identify the highest risk individuals • Providing “public health” interventions to keep people at low risk • Triaging individuals into programs that produce greatest impact/payoff • Protecting confidentiality • Coordinating with providers and community resources 42
  • 43. Health Promotion Programs — What Works? State-of-the-Art Intervention Programs • Theory and evidence-based (e.g., Bandura, Prochaska, Lorig, Strecher, Glasgow) • Tailored and individualized interventions • Balancing high touch with high tech • Individual and Environmental/ecological interventions • Effective, reliable, valid tools 43
  • 44. Health Promotion Programs — What Works? Effective Implementation • Integrate programs – insure vendor (stakeholder) engagement • Accessible/attractive programs • Start simple – pilot – grow on success • Multi-component -- variety of topics and engagement modalities • Integrate staff into the fabric of the organization • Spend the right amount of money to achieve a desired ROI 44
  • 45. Health Promotion Programs — What Works? Measure, manage, and measure Rigorous again Regular methods that communication stand up to peer review of results Explicit Integrated connection of Data results to core Systems values Excellent Evaluation 45
  • 46. ENGAGEMENT – DOES IT REALLY MATTER? Home Page Health and Productivity Management Return on Investment Tool PURPOSE OF THE MODEL This tool will help you forecast the return on investment (ROI) you can expect by investing in programs that improve the health of your employees. The tool is based on research showing an association between employees’ health risks and health care costs and Home worker productivity. By reducing these risks, you can thereby expect to see cost reductions. But you also need to consider how much money you invest in order to achieve these reductions. Health Promotion Program HOW TO USE THE MODEL Employee Characteristics The model opens with pages that specify demographic and health risk characteristics of an employee population then presents pages of results, which are described below. Each of the pages can be viewed by pressing the navigation buttons on the left. Baseline Risk & Annual Change These cells contain model inputs that can be changed (click in the cell and type a new value). Annual Rate of Productivity Loss These cells contain values calculated from the model inputs and cannot be changed. Summary of Results These cells contain values that are fixed and cannot be changed. Description of Model Input Pages: Predicted Medical Expenditure Health Promotion Program Specify basic model settings including program cost and employee participation rate. Projected Productivity Loss Employee Characteristics Specify demographic characteristics of the employee population. Risk Profile with No Program Baseline Risk & Annual Change Specify the baseline risk level and annual rate of change. Annual Rate of Productivity Loss Productive hours lost by risk factor from literature review. Risk Profile with Health Promotion Description of Model Result Pages: Savings by Risk Factor Summary of Results Total medical & productivity savings and program cost with ROI (return on investment). Total Savings by Risk Factor Predicted Medical Expenditure Medical cost savings per participant tabulated by risk factor and year of program operation. Scenario Simulation Projected Productivity Loss Savings from improved productivity per participant tabulated by risk factor and year. Risk Profile with No Program Percentage of employees at risk tabulated by risk factor & year with No Program. Appendix Risk Profile with Health Promotion Percentage of employees at risk tabulated by risk factor & year with Health Promotion Program. Input Sheet Simulation Savings by Risk Factor Cumulative medical and productivity savings per participant tabulated by risk factor. Total Savings by Risk Factor Cumulative medical and productivity savings for all employees tabulated by risk factor. Description of Simulation Tool & Appendix: Scenario Simulation Specify 1- 5 scenarios by changing the model inputs and run them all automatically. Appendix Supplemental information including default values, regression model, and risk definitions. Truven Health Analytics Proprietary Information - Subject to Section 6 (Ownership and Confidentiality) of the Services Agreement between Truven Health Analytics Inc. and StayWell Health Management, LLC dated December 22, 2011. Questions about the ROI model: If you have questions about the use of this model, please contact Dr. Ron Z. Goetzel, Vice President, Consulting and Applied Research, Truven Health Analytics, at ron.goetzel@truvenhealth.com. 46
  • 47. DATA INPUTS 0.62 Health and Productivity Management Return on Investment Tool Specify the basic model settings Home Number of employees in the base year? 10,000 Press a button to restore default values Health Promotion Program Restore Defaults from the HERO 2 Study Annual % point change in number of employees? 0.0% Employee Characteristics Restore Defaults from Credible National Sources Baseline Risk & Annual Change Medical payment per employee in the base year? $4,692 Annual Rate of Productivity Loss Please specify an average daily wage. $190.17 Summary of Results Predicted Medical Expenditure Participation rate of employees in the program? 62.0% Projected Productivity Loss Annual program cost per employee? $156.00 Risk Profile with No Program Risk Profile with Health Promotion Time horizon (1 to 10 years)? 5 Savings by Risk Factor Number of years until program levels off? 5 Total Savings by Risk Factor Scenario Simulation Discount rate applied for ROI calculation? 3.0% Appendix Choose the type of analysis: TRUE Input Sheet Simulation 47
  • 49. CHANGES IN THE RISK PROFILE Health and Productivity Management Return on Investment Tool Specify the baseline risk level and annual rate of change with and without a health promotion program Baseline Annual Change (% points) Change in Home Risk No Program With Program Impact(%) Health Promotion Program Obesity 31.8% 0.7% -0.5% 100.0% (i.e., annual change with program in year x+1 / year x) Employee Characteristics High Blood Pressure 7.6% -0.3% -2.8% Baseline Risk & Annual Change Biometric High Total Cholesterol 9.9% -0.5% -1.0% Press a button to restore default values for Baseline Risk Annual Rate of Productivity Loss Restore Baseline Risk from the HERO 2 Study Summary of Results High Blood Glucose 9.5% 0.3% -3.0% Restore Baseline Risk from Credible National Sources Poor Nutrition/Eating Habits 64.1% -0.1% -6.6% Predicted Medical Expenditure Press a button to restore defaults for Annual Change Projected Productivity Loss Physical Inactivity 36.4% -0.6% -3.7% No health promotion program Behavioral Restore Change with No Program to 0.0% Risk Profile with No Program Tobacco Use 21.5% -0.7% -1.2% Restore Change with No Program from National Sources Risk Profile with Health Promotion High Alcohol Consumption 4.9% -0.1% -2.0% After implementation of a health promotion program Savings by Risk Factor Restore Change with Program from CDC Community Guide High Stress 17.4% 0.2% -3.4% Total Savings by Risk Factor Psychosocial Restore Change with Program from Recent Published Studies Scenario Simulation Depression 10.9% 0.2% -2.0% A blank cell indicates there are no estimates from the literature that are statistically significant. Appendix Input Sheet Simulation 49
  • 50. RESULTS – 62% PARTICIPATION RATE MEDICAL ROI = $1.74 TO $1.00 Health and Productivity Management Return on Investment Tool Summary of results With the current model settings the ROI is $1.74 for the cost of medical care and $3.21 for increased productivity. Home Current annual rate No With a Break Cumulative savings, program cost, and ROI (all discounted): of change in risk: Program Program Even* Health Promotion Program Cumulative medical cost, no program $215,360,798 Obesity 0.7% -0.5% -1.1% Employee Characteristics Cumulative medical savings, with program $12,444,468 High Blood Pressure -0.3% -2.8% -1.1% Cumulative productivity savings, with program $22,967,121 High Total Cholesterol -0.5% -1.0% -1.1% Baseline Risk & Annual Change Cumulative program cost $7,144,343 High Blood Glucose 0.3% -3.0% -1.1% Annual Rate of Productivity Loss Net Present Value (NPV), medical care $5,300,125 Poor Nutrition/Eating Habits -0.1% -6.6% -1.1% Summary of Results NPV, medical + productivity $28,267,246 Physical Inactivity -0.6% -3.7% -1.1% Return on Investment (ROI), medical care $1.74 Tobacco Use -0.7% -1.2% -1.1% Predicted Medical Expenditure ROI, workplace productivity $3.21 High Alcohol Consumption -0.1% -2.0% -1.1% Projected Productivity Loss ROI, medical care + workplace productivity $4.96 High Stress 0.2% -3.4% -1.1% Risk Profile with No Program Break even program cost, medical care only $271.73 Depression 0.2% -2.0% -1.1% Risk Profile with Health Promotion Break even program cost, productivity only $501.50 * Annual change in risk that achieves ROI=$1.00 for medical care. Break even program cost, medical + productivity $773.23 Click to calculate break-even risk reduction Savings by Risk Factor Current model settings: Save a Copy of the Model Total Savings by Risk Factor Total employees at baseline 10,000 Save a PDF Copy of the Results Scenario Simulation Annual medical cost/employee, baseline $4,692 Annual program cost/employee, baseline $156.00 Appendix Employee participation rate 62.0% Input Sheet Simulation Time horizon (yrs) 5 Program levels off (yrs) 5 Discount rate 3.0% 50
  • 51. RESULTS – 35% PARTICIPATION RATE – MEDICAL ROI = $0.98 TO $1.00 Health and Productivity Management Return on Investment Tool Summary of results With the current model settings the ROI is $0.98 for the cost of medical care and $1.81 for increased productivity. Home Current annual rate No With a Break Cumulative savings, program cost, and ROI (all discounted): of change in risk: Program Program Even* Health Promotion Program Cumulative medical cost, no program $215,360,798 Obesity 0.7% -0.5% -1.1% Employee Characteristics Cumulative medical savings, with program $7,025,103 High Blood Pressure -0.3% -2.8% -1.1% Cumulative productivity savings, with program $12,965,310 High Total Cholesterol -0.5% -1.0% -1.1% Baseline Risk & Annual Change Cumulative program cost $7,144,343 High Blood Glucose 0.3% -3.0% -1.1% Annual Rate of Productivity Loss Net Present Value (NPV), medical care -$119,240 Poor Nutrition/Eating Habits -0.1% -6.6% -1.1% Summary of Results NPV, medical + productivity $12,846,070 Physical Inactivity -0.6% -3.7% -1.1% Return on Investment (ROI), medical care $0.98 Tobacco Use -0.7% -1.2% -1.1% Predicted Medical Expenditure ROI, workplace productivity $1.81 High Alcohol Consumption -0.1% -2.0% -1.1% Projected Productivity Loss ROI, medical care + workplace productivity $2.80 High Stress 0.2% -3.4% -1.1% Risk Profile with No Program Break even program cost, medical care only $153.40 Depression 0.2% -2.0% -1.1% Risk Profile with Health Promotion Break even program cost, productivity only $283.10 * Annual change in risk that achieves ROI=$1.00 for medical care. Break even program cost, medical + productivity $436.50 Click to calculate break-even risk reduction Savings by Risk Factor Current model settings: Save a Copy of the Model Total Savings by Risk Factor Total employees at baseline 10,000 Save a PDF Copy of the Results Scenario Simulation Annual medical cost/employee, baseline $4,692 Annual program cost/employee, baseline $156.00 Appendix Employee participation rate 35.0% Input Sheet Simulation Time horizon (yrs) 5 Program levels off (yrs) 5 Discount rate 3.0% 51
  • 52. INCREASING ENGAGEMENT– ENLIST SENIOR/MIDDLE LEADERSHIP SUPPORT • Get out the message – you have my permission to lead a healthy lifestyle -- e.g., billing codes on time sheets • Hold managers accountable – through feedback, report cards, health index scores (Dow, PepsiCo, PPG, Novartis) • Recognize best practices, and best practitioners, with tangible and intangible rewards • Train the boss – provide a “how to” guide and hand hold • For leaders, walk the talk – participate in programs and be visible • Look and act the part -- be a role model for others to emulate • Communicate, market, advertize, brand, and “sell” health • Treat health as you would any other business investment – with a plan, goals, benchmarks, and budget 52
  • 53. INCREASING ENGAGEMENT– CREATE A SUPPORTIVE ENVIRONMENT AND CULTURE • Indoor/campus-wide smoking bans • Vending machines – containing a preponderance of healthy foods, with subsidies for healthy items • Hide the unhealthy stuff – highlight the good stuff • Insist on healthy foods at company-sponsored events • Create marked walking trails • Provide fitness centers/rooms • Build bike racks/storage areas • Make available shower facilities • Provide stairwell signs/posters—point of decision prompts • Offer walking desks (scheduled via Outlook) • Create a work environment that encourages health 53
  • 54. INCREASING ENGAGEMENT– WORK FLEXIBILITY, SOCIAL NORMS, AND INCENTIVES • Allow for flexible work schedules and telecommuting • Make available health improvement programs during odd shifts • Publish statistics on prevalence of healthy lifestyles – assuming more than 50% practice them • Make health social – create affinity groups, competitions, enlist mavens, influencers, and persuaders • Recruit health ambassadors (champions/advocates) – reward and recognize them • Incent behaviors, movement toward goal achievement, and outcomes (carefully) • Connect health and safety 54
  • 55. INCREASING ENGAGEMENT– LEVERAGE BEHAVIORAL ECONOMICS • Healthy snacks as the default • Exercise commitment contracts • Forcing active choices – pre-commitment – planning future menus – I will choose fruit instead of a donut, tomorrow – I will get my flu shot on November 15 • Encourage competitions and games – make health fun 55
  • 56. SO, WHAT CAN YOU DO TO INCREASE ENGAGEMENT? Promote physical activity • Walking trails, open stairwells, slow down the elevator, promote public transport, subsidize gym membership, provide pedometers, sponsor competitions, work with your local schools Promote access to healthy foods • Make the healthy choices the easy choices, label “healthy” choices, only allow healthy food at company-sponsored events, change vending machine contractors, sell half portions in the cafeteria, give people smaller plates, provide free water, make people wait for unhealthy food, promote and subsidize nutritious food, provide healthy cupboards, pay for microwaves and refrigerators, educate Advocate for legislation that supports healthy lifestyles • Soda taxes, physical activity in schools, ensure food advertizing to children is responsible, support outdoor facilities and parks, end subsidies for unhealthy foods and increase subsidies for healthy foods, build bike and walking trails Build a healthy company culture • Change the norms of the organization, reward employees and managers for healthy lifestyles, provide social support for employees who want to lose weight, make the workplace fun 56
  • 57. YOOHOO!! Focusing on improving the health and quality of people’s lives will improve the productivity and competitiveness of our workers and citizens. A growing body of scientific literature suggests that well-designed, evidence- based health promotion and disease prevention programs can: • Improve the health of workers and lower their risk for disease; • Save businesses money by reducing health- related medical losses and limiting absence and disability; • Heighten worker morale and work relations; • Improve worker productivity; and • Improve the financial performance of organizations instituting these programs. 57