High Performance EMS is MARVLIS

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High Performance EMS is providing effective pre-hospital care with a focus on high economic efficiency to promote positive clinical outcomes and community wellness. MARVLIS is a system that provides the information you want to make the decisions you need to deliver the service the public expects - while saving you money!

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  • MARVLIS is a complete software system that works with your other existing systems such as your CAD, AVL ,and RMS by converting that data into the information you want so that you can confidently make the decisions you are required to do in order to deliver the level of services that your citizens and constituents come to expect. <click>Oh yeah, and while we are increasing your performance, its going to be saving you some significant money. We understand that measuring expectations of performance can be difficult, but most of us will admit that we can recognize what really works when we see it. So let me take these abstract ideas of wants, needs, and expectations and give you a concrete example…
  • It is just after 4PM on a Thursday early in June. A call comes in to a dispatcher at MEDIC about a 7 year old boy drowning in a lake on the northwestern edge of Mecklenburg County. Within 2 and half minutes, an ambulance arrives on scene. The boy is responsive and transported for advanced follow-up. This is what we want and expect to happen when a citizen places a call. This is how the system is supposed to work, but all too often it doesn’t.
  • What could have happened is a very different story. We have the same call to 911, but this time it is over 20 minutes before an ambulance arrives.
  • MARVLIS is a complete software system that works with your other existing systems such as your CAD, AVL ,and RMS by converting that data into the information you want so that you can confidently make the decisions you are required to do in order to deliver the level of services that your citizens and constituents come to expect. <click>Oh yeah, and while we are increasing your performance, its going to be saving you some significant money. We understand that measuring expectations of performance can be difficult, but most of us will admit that we can recognize what really works when we see it. So let me take these abstract ideas of wants, needs, and expectations and give you a concrete example…
  • Before this incident happened, MARVLIS was used to transform Medic’s historical CAD data into predictions of where future calls would be come from. Their current AVL positional data was also used to calculate response zone coverage and identify lapses in that coverage where demand is expected given the time of day, day of week, and season of the year. In fact, the trend that MARVLIS caught was that after school on a Spring day like this one, children have a tendency to go swimming at the lake and sometimes they get into trouble.
  • High Performance EMS is MARVLIS

    1. 1. High Performance EMS is MARVLISTM<br />Dale Loberger<br />dloberger@bcs-gis.com<br />MARVLIS<br />
    2. 2. 2<br />MARVLIS<br />High Performance EMS is providing <br />effective pre-hospital care with a focus<br />improving economic efficiency to<br />promote positive clinical outcomes <br />and community wellness <br />
    3. 3. A True Story …<br />MARVLIS<br />3<br />Mountain Island Lake, NC<br /><ul><li>Call to 9-1-1 re: 7 year old male drowning victim</li></ul>4:47 PM<br /><ul><li>Dispatched ambulance arrives in 2½ minutes
    4. 4. Pt responsive, transported for follow-up evaluation</li></ul>This is exactly how<br />the EMS system is <br />supposed to work!<br />06/09/2005<br />
    5. 5. What could have happened…<br />MARVLIS<br />4<br />Mountain Island Lake, NC<br /><ul><li>Same call to 9-1-1 re: 7 year old male drowning victim</li></ul>4:47 PM<br /><ul><li>This time the ambulance takes 21 minutes to arrive!
    6. 6. Clinical outcome???</li></ul>We don’t know since<br />it didn’t happen <br /> – but it would have <br />been the story<br />except for MARVLIS<br />06/09/2005<br />
    7. 7. 5<br />MARVLIS<br />MARVLISTM is a system that <br />provides the information you want, <br />to make the decisions you need, <br />to deliver the service citizens expect,<br />while saving you money.<br />
    8. 8. Why it worked…<br />MARVLIS<br />6<br /><ul><li>MARVLIS used historic CAD data to forecast call locations</li></ul>MEDIC Call Center<br /><ul><li>MARVLIS used current AVL data to highlight need to repost
    9. 9. Good information led to a good decision and met expectations </li></ul>The static SSM plan<br />didn’t take account of a<br />history of boys playing<br />at the lake after school<br />but MARVLIS helped<br />recognize the situation<br />
    10. 10. How it works…<br />MARVLIS<br />7<br /><ul><li>A “hot spot” map is generated to describe the likelihood </li></ul> of calls from any location given the current time, <br /> day of week, and season of year based on past calls <br />and is presented on your basemap choice<br />Consolidating 80-85%<br />of the next hour’s<br />calls to within only <br />5-10% of the overall <br />service area<br />
    11. 11. How it works…<br />MARVLIS<br />8<br /><ul><li>Modeled speeds are calculated for each road segment</li></ul> based on historic travel data from the AVL to determine<br /> realistic travel times for this hour of the day, this day<br /> of the week, and this time of the year<br />Using your own<br />experience means not<br />generalizing travel<br />based on posted speed<br />limits or road class<br />
    12. 12. How it works…<br />MARVLIS<br />9<br /><ul><li>Realistic, time-sensitive, response zones are dynamically </li></ul>calculated for each vehicle based on current AVL position, <br />time-aware impedances, and present vehicle status<br />based on time commitments by location<br />Effectively providing an<br />up-to-the-minute, <br />dynamic System Status<br />Management (SSM)<br />capability<br />
    13. 13. How it works…<br />MARVLIS<br />10<br /><ul><li>A visual overlay of forecast demand with current resource</li></ul> response capabilities allows any unmet demand for <br /> anticipated calls to be monitored and discovered<br /><ul><li>The dashboard calculates:
    14. 14. current percent of </li></ul> demand coverage<br /><ul><li>closest vehicle</li></ul> recommendations <br /> for recent incidents<br /><ul><li>realistic travel time</li></ul> estimates for each<br /> possible responder<br /><ul><li>automated “move-up”</li></ul>recommendations*<br />* available later in 2011<br />
    15. 15. How it works…<br />MARVLIS<br />11<br /><ul><li>A client application provides an in-vehicle connection to the dispatch utilizing GPS and wireless communication to display interactive maps and real-time route recommendations
    16. 16. The client interface includes:
    17. 17. dynamic, interactive local map display
    18. 18. routes delivered by server
    19. 19. simplified incident information screen
    20. 20. predictive status update buttons</li></li></ul><li>How it works…<br />MARVLIS<br />12<br /><ul><li>The server functions as a communications hub for the entire suite of MARVLIS products interfacing directly with your CAD to better manage your resources and enhance overall value
    21. 21. The server manages:
    22. 22. location and status data from CAD/AVL
    23. 23. road condition data and barrier updates about construction or major accidents
    24. 24. archiving of data for future analysis
    25. 25. communication for situational awareness</li></li></ul><li>How it works…<br />MARVLIS<br />13<br /><ul><li>An integrated website provides a situational reporting platform communicating a wide variety of locationally-aware data feeds within both a visual and analytical common operating picture
    26. 26. The web interface offers:
    27. 27. individual choice of reference maps
    28. 28. integration of AVL/ARL and other live feeds
    29. 29. native Android client
    30. 30. creation/update of spatial data direct to ArcGIS Server
    31. 31. customization options to extend functionality</li></li></ul><li>HP-EMS is cost effective<br />MARVLIS<br />14<br />High Performance Emergency Medical Services systems save money by responding to more calls with less resources, while maintaining or improving response time compliance.<br />“The biggest benefit we have realized is the avoidance of costs associated with <br />adding vehicles and staff to maintain service in a growing community facing <br />an annual call volume increase of up to 11%. We estimate avoiding over $8 million in capital costs over 4 years.”<br />Brian Hood<br />EMS Director,<br />Lexington County EMS<br />Lexington County, SC<br />
    32. 32. HP-EMS is cost effective<br />MARVLIS<br />15<br />High Performance Emergency Medical Services systems save lives by arriving to begin treatment quicker and direct funds toward positive clinical outcomes rather than fines.<br />Pinellas County, FL<br />“…the most significant result was <br />improving our emergency response time<br />from 90.2% to now over 93% … <br />This equates to ambulances arriving on <br />scene more than one minute quicker. <br />We additionally saw a savings of $400,000 <br />in penalties by exceeding our contractual <br />goal.”<br />Jim Pennington <br />IT Director, <br />Sunstar Emergency <br />Medical Services<br />
    33. 33. MARVLIS<br />16<br />What will you experience as a High Performance EMS?<br />Faster response times<br />Improved working conditions for staff<br />Higher patient satisfaction<br />Capital expenses avoided<br />Fewer “exception” calls<br />Reduced penalties<br />Less miles driven<br />Better communication<br />Greater accountability<br />Your photo here<br />Increased ROI<br />Positive recognition<br />Simplified reporting<br />Learn more at <br />hp-ems.com<br />

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