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Change and the brain 2010

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Why Change is Difficult and Necessary

Why Change is Difficult and Necessary

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  • 1. RESULTS: Change and the Brain <?xml version=&quot;1.0&quot;?><AllQuestions /> <?xml version=&quot;1.0&quot;?><AllAnswers /> <?xml version=&quot;1.0&quot;?><AllResponses /> <?xml version=&quot;1.0&quot;?><Settings><answerBulletFormat>Numeric</answerBulletFormat><answerNowAutoInsert>No</answerNowAutoInsert><answerNowStyle>Explosion</answerNowStyle><answerNowText>Answer Now</answerNowText><chartColors>Use PowerPoint Color Scheme</chartColors><chartType>Horizontal</chartType><correctAnswerIndicator>Checkmark</correctAnswerIndicator><countdownAutoInsert>No</countdownAutoInsert><countdownSeconds>10</countdownSeconds><countdownSound>TicToc.wav</countdownSound><countdownStyle>Box</countdownStyle><gridAutoInsert>No</gridAutoInsert><gridFillStyle>Answered</gridFillStyle><gridFillColor>255,255,0</gridFillColor><gridOpacity>50%</gridOpacity><gridTextStyle>Keypad #</gridTextStyle><inputSource>Response Devices</inputSource><multipleResponseDivisor># of Responses</multipleResponseDivisor><participantsLeaderBoard>5</participantsLeaderBoard><percentageDecimalPlaces>0</percentageDecimalPlaces><responseCounterAutoInsert>No</responseCounterAutoInsert><responseCounterStyle>Oval</responseCounterStyle><responseCounterDisplayValue># of Votes Received</responseCounterDisplayValue><insertObjectUsingColor>Red</insertObjectUsingColor><showResults>Yes</showResults><teamColors>Use PowerPoint Color Scheme</teamColors><teamIdentificationType>None</teamIdentificationType><teamScoringType>Voting pads only</teamScoringType><teamScoringDecimalPlaces>1</teamScoringDecimalPlaces><teamIdentificationItem></teamIdentificationItem><teamsLeaderBoard>5</teamsLeaderBoard><teamName1></teamName1><teamName2></teamName2><teamName3></teamName3><teamName4></teamName4><teamName5></teamName5><teamName6></teamName6><teamName7></teamName7><teamName8></teamName8><teamName9></teamName9><teamName10></teamName10><showControlBar>All Slides</showControlBar><defaultCorrectPointValue>0</defaultCorrectPointValue><defaultIncorrectPointValue>0</defaultIncorrectPointValue><chartColor1>187,224,227</chartColor1><chartColor2>51,51,153</chartColor2><chartColor3>0,153,153</chartColor3><chartColor4>153,204,0</chartColor4><chartColor5>128,128,128</chartColor5><chartColor6>0,0,0</chartColor6><chartColor7>0,102,204</chartColor7><chartColor8>204,204,255</chartColor8><chartColor9>255,0,0</chartColor9><chartColor10>255,255,0</chartColor10><teamColor1>187,224,227</teamColor1><teamColor2>51,51,153</teamColor2><teamColor3>0,153,153</teamColor3><teamColor4>153,204,0</teamColor4><teamColor5>128,128,128</teamColor5><teamColor6>0,0,0</teamColor6><teamColor7>0,102,204</teamColor7><teamColor8>204,204,255</teamColor8><teamColor9>255,0,0</teamColor9><teamColor10>255,255,0</teamColor10><displayAnswerImagesDuringVote>Yes</displayAnswerImagesDuringVote><displayAnswerImagesWithResponses>Yes</displayAnswerImagesWithResponses><displayAnswerTextDuringVote>Yes</displayAnswerTextDuringVote><displayAnswerTextWithResponses>Yes</displayAnswerTextWithResponses><questionSlideID></questionSlideID><controlBarState>Expanded</controlBarState><isGridColorKnownColor>True</isGridColorKnownColor><gridColorName>Yellow</gridColorName></Settings>
  • 2.
    • Implementing Change Looks Rational but . . .
    • There are some underlying neuropsychological forces at work in human beings.
    • Everybody resists change at some level.
    1.800.395.FARR www.farr.net
  • 3.
      • Why We Resist Change
      • Change requires us to think rather than do things on “autopilot” – and thinking is hard
      • Change creates social threat – causing negative emotions to be raised – making thinking even more difficult
    1.800.395.FARR www.farr.net
  • 4.
      • In the Human Brain
      • Social Threat = Physical Threat
    1.800.395.FARR www.farr.net
  • 5.
    • Impact on Thinking
    • Negative correlation between threat activation and resources for clear thinking.
      • Less oxygen and glucose available to the brain.
    • Diminished cognitive resources make it harder to find good answers.
      • Automatic defensive thinking and behaviors surface.
    1.800.395.FARR www.farr.net
  • 6.
      • Domains of Social Experience
      • S tatus – Importance/Pecking Order
      • C ertainty – Predictability
      • A utonomy – Control over Environment
      • R elatedness - In or Out of Social Group
      • F airness – All Things Equal
    1.800.395.FARR www.farr.net
  • 7. High Performance Brain <?xml version=&quot;1.0&quot;?><AllQuestions /> <?xml version=&quot;1.0&quot;?><AllAnswers /> <?xml version=&quot;1.0&quot;?><AllResponses /> <?xml version=&quot;1.0&quot;?><Settings><answerBulletFormat>Numeric</answerBulletFormat><answerNowAutoInsert>No</answerNowAutoInsert><answerNowStyle>Explosion</answerNowStyle><answerNowText>Answer Now</answerNowText><chartColors>Use PowerPoint Color Scheme</chartColors><chartType>Horizontal</chartType><correctAnswerIndicator>Checkmark</correctAnswerIndicator><countdownAutoInsert>No</countdownAutoInsert><countdownSeconds>10</countdownSeconds><countdownSound>TicToc.wav</countdownSound><countdownStyle>Box</countdownStyle><gridAutoInsert>No</gridAutoInsert><gridFillStyle>Answered</gridFillStyle><gridFillColor>255,255,0</gridFillColor><gridOpacity>50%</gridOpacity><gridTextStyle>Keypad #</gridTextStyle><inputSource>Response Devices</inputSource><multipleResponseDivisor># of Responses</multipleResponseDivisor><participantsLeaderBoard>5</participantsLeaderBoard><percentageDecimalPlaces>0</percentageDecimalPlaces><responseCounterAutoInsert>No</responseCounterAutoInsert><responseCounterStyle>Oval</responseCounterStyle><responseCounterDisplayValue># of Votes Received</responseCounterDisplayValue><insertObjectUsingColor>Red</insertObjectUsingColor><showResults>Yes</showResults><teamColors>Use PowerPoint Color Scheme</teamColors><teamIdentificationType>None</teamIdentificationType><teamScoringType>Voting pads only</teamScoringType><teamScoringDecimalPlaces>1</teamScoringDecimalPlaces><teamIdentificationItem></teamIdentificationItem><teamsLeaderBoard>5</teamsLeaderBoard><teamName1></teamName1><teamName2></teamName2><teamName3></teamName3><teamName4></teamName4><teamName5></teamName5><teamName6></teamName6><teamName7></teamName7><teamName8></teamName8><teamName9></teamName9><teamName10></teamName10><showControlBar>No Slides</showControlBar><defaultCorrectPointValue>0</defaultCorrectPointValue><defaultIncorrectPointValue>0</defaultIncorrectPointValue><chartColor1>187,224,227</chartColor1><chartColor2>51,51,153</chartColor2><chartColor3>0,153,153</chartColor3><chartColor4>153,204,0</chartColor4><chartColor5>128,128,128</chartColor5><chartColor6>0,0,0</chartColor6><chartColor7>0,102,204</chartColor7><chartColor8>204,204,255</chartColor8><chartColor9>255,0,0</chartColor9><chartColor10>255,255,0</chartColor10><teamColor1>187,224,227</teamColor1><teamColor2>51,51,153</teamColor2><teamColor3>0,153,153</teamColor3><teamColor4>153,204,0</teamColor4><teamColor5>128,128,128</teamColor5><teamColor6>0,0,0</teamColor6><teamColor7>0,102,204</teamColor7><teamColor8>204,204,255</teamColor8><teamColor9>255,0,0</teamColor9><teamColor10>255,255,0</teamColor10><displayAnswerImagesDuringVote>Yes</displayAnswerImagesDuringVote><displayAnswerImagesWithResponses>Yes</displayAnswerImagesWithResponses><displayAnswerTextDuringVote>Yes</displayAnswerTextDuringVote><displayAnswerTextWithResponses>Yes</displayAnswerTextWithResponses><questionSlideID></questionSlideID><controlBarState>Collapsed</controlBarState><isGridColorKnownColor>True</isGridColorKnownColor><gridColorName>Yellow</gridColorName></Settings> 1.800.395.FARR www.farr.net
  • 8. Your Brain on Change Limbic System Hijack Limits Rational Thinking 1.800.395.FARR www.farr.net
  • 9. Neuropsychology - Lesson One
    • Active Listening:
    • Disengages and quiets the emotional part of brain
    • Ensures an accurate understanding
    1.800.395.FARR www.farr.net
  • 10. Neuropsychology - Lesson Two
    • Open Ended Questions:
    • Activate the problem solving
    • part of the brain
    • Help create new solution focused
    • mental maps.
    1.800.395.FARR www.farr.net
  • 11. Neuropsychology - Lesson Three
    • Assertive Direction:
    • Focuses attentional density
    • and strengthens the
    • newly forming
    • mental map
    • Helps ensure
    • execution occurs
    1.800.395.FARR www.farr.net
  • 12. Three Simple (But Not Easy) Steps:
    • Active Listening - to reduce emotion and get an accurate perception of the others’ concerns
    • Open Ended Questions - to engage the problem solving part of the brain and start to form a new mental map
    • Assertive Direction - to strengthen the new map
    • ALL WHILE BEING SENSITIVE TO THE OTHERS’ . . .
    1.800.395.FARR www.farr.net
  • 13.
      • Domain of Social Experience
      • S tatus – Importance/Pecking Order
      • C ertainty – Predictability
      • A utonomy – Control over Environment
      • R elatedness - In or Out of Social Group
      • F airness – All Things Equal
    1.800.395.FARR www.farr.net
  • 14. Knowing what has to change Agreeing that the change must happen Accepting accountability for making change happen Taking actions needed to effect the change Buy-in from all involved Implementing the changes The Stages of Change UNDERSTANDING CONCURRENCE COMMITMENT CONSCIOUS ACTION CONFIRMATION INTEGRATION SUCCESS OLD PATTERNS
  • 15. Things to Remember in Managing Change
    • Manage your own resistance to change
      • BELIEFS – Reframe into a problem-solving approach
      • BEHAVIORS - Manage feelings, yourself & others, to focus on problem-solving
      • RESULTS – Getting the job done, vs., complaining about changes
    • Help people understand that change has become the status quo
    • Recognize FEAR is at the core of change resistance and that the fear is a social threat, which equals physical threat in the human brain
    • Know the stages of change model and leverage it to reduce resistance by using:
      • ACTIVE LISTENING
      • OPEN ENDED QUESTIONS
      • ASSERTIVE DIRECTION
    1.800.395.FARR www.farr.net