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Change and the brain 2010

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Why Change is Difficult and Necessary

Why Change is Difficult and Necessary

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    Change and the brain  2010 Change and the brain 2010 Presentation Transcript

    • RESULTS: Change and the Brain <?xml version=&quot;1.0&quot;?><AllQuestions /> <?xml version=&quot;1.0&quot;?><AllAnswers /> <?xml version=&quot;1.0&quot;?><AllResponses /> <?xml version=&quot;1.0&quot;?><Settings><answerBulletFormat>Numeric</answerBulletFormat><answerNowAutoInsert>No</answerNowAutoInsert><answerNowStyle>Explosion</answerNowStyle><answerNowText>Answer Now</answerNowText><chartColors>Use PowerPoint Color Scheme</chartColors><chartType>Horizontal</chartType><correctAnswerIndicator>Checkmark</correctAnswerIndicator><countdownAutoInsert>No</countdownAutoInsert><countdownSeconds>10</countdownSeconds><countdownSound>TicToc.wav</countdownSound><countdownStyle>Box</countdownStyle><gridAutoInsert>No</gridAutoInsert><gridFillStyle>Answered</gridFillStyle><gridFillColor>255,255,0</gridFillColor><gridOpacity>50%</gridOpacity><gridTextStyle>Keypad #</gridTextStyle><inputSource>Response Devices</inputSource><multipleResponseDivisor># of Responses</multipleResponseDivisor><participantsLeaderBoard>5</participantsLeaderBoard><percentageDecimalPlaces>0</percentageDecimalPlaces><responseCounterAutoInsert>No</responseCounterAutoInsert><responseCounterStyle>Oval</responseCounterStyle><responseCounterDisplayValue># of Votes Received</responseCounterDisplayValue><insertObjectUsingColor>Red</insertObjectUsingColor><showResults>Yes</showResults><teamColors>Use PowerPoint Color Scheme</teamColors><teamIdentificationType>None</teamIdentificationType><teamScoringType>Voting pads only</teamScoringType><teamScoringDecimalPlaces>1</teamScoringDecimalPlaces><teamIdentificationItem></teamIdentificationItem><teamsLeaderBoard>5</teamsLeaderBoard><teamName1></teamName1><teamName2></teamName2><teamName3></teamName3><teamName4></teamName4><teamName5></teamName5><teamName6></teamName6><teamName7></teamName7><teamName8></teamName8><teamName9></teamName9><teamName10></teamName10><showControlBar>All Slides</showControlBar><defaultCorrectPointValue>0</defaultCorrectPointValue><defaultIncorrectPointValue>0</defaultIncorrectPointValue><chartColor1>187,224,227</chartColor1><chartColor2>51,51,153</chartColor2><chartColor3>0,153,153</chartColor3><chartColor4>153,204,0</chartColor4><chartColor5>128,128,128</chartColor5><chartColor6>0,0,0</chartColor6><chartColor7>0,102,204</chartColor7><chartColor8>204,204,255</chartColor8><chartColor9>255,0,0</chartColor9><chartColor10>255,255,0</chartColor10><teamColor1>187,224,227</teamColor1><teamColor2>51,51,153</teamColor2><teamColor3>0,153,153</teamColor3><teamColor4>153,204,0</teamColor4><teamColor5>128,128,128</teamColor5><teamColor6>0,0,0</teamColor6><teamColor7>0,102,204</teamColor7><teamColor8>204,204,255</teamColor8><teamColor9>255,0,0</teamColor9><teamColor10>255,255,0</teamColor10><displayAnswerImagesDuringVote>Yes</displayAnswerImagesDuringVote><displayAnswerImagesWithResponses>Yes</displayAnswerImagesWithResponses><displayAnswerTextDuringVote>Yes</displayAnswerTextDuringVote><displayAnswerTextWithResponses>Yes</displayAnswerTextWithResponses><questionSlideID></questionSlideID><controlBarState>Expanded</controlBarState><isGridColorKnownColor>True</isGridColorKnownColor><gridColorName>Yellow</gridColorName></Settings>
      • Implementing Change Looks Rational but . . .
      • There are some underlying neuropsychological forces at work in human beings.
      • Everybody resists change at some level.
      1.800.395.FARR www.farr.net
        • Why We Resist Change
        • Change requires us to think rather than do things on “autopilot” – and thinking is hard
        • Change creates social threat – causing negative emotions to be raised – making thinking even more difficult
      1.800.395.FARR www.farr.net
        • In the Human Brain
        • Social Threat = Physical Threat
      1.800.395.FARR www.farr.net
      • Impact on Thinking
      • Negative correlation between threat activation and resources for clear thinking.
        • Less oxygen and glucose available to the brain.
      • Diminished cognitive resources make it harder to find good answers.
        • Automatic defensive thinking and behaviors surface.
      1.800.395.FARR www.farr.net
        • Domains of Social Experience
        • S tatus – Importance/Pecking Order
        • C ertainty – Predictability
        • A utonomy – Control over Environment
        • R elatedness - In or Out of Social Group
        • F airness – All Things Equal
      1.800.395.FARR www.farr.net
    • High Performance Brain <?xml version=&quot;1.0&quot;?><AllQuestions /> <?xml version=&quot;1.0&quot;?><AllAnswers /> <?xml version=&quot;1.0&quot;?><AllResponses /> <?xml version=&quot;1.0&quot;?><Settings><answerBulletFormat>Numeric</answerBulletFormat><answerNowAutoInsert>No</answerNowAutoInsert><answerNowStyle>Explosion</answerNowStyle><answerNowText>Answer Now</answerNowText><chartColors>Use PowerPoint Color Scheme</chartColors><chartType>Horizontal</chartType><correctAnswerIndicator>Checkmark</correctAnswerIndicator><countdownAutoInsert>No</countdownAutoInsert><countdownSeconds>10</countdownSeconds><countdownSound>TicToc.wav</countdownSound><countdownStyle>Box</countdownStyle><gridAutoInsert>No</gridAutoInsert><gridFillStyle>Answered</gridFillStyle><gridFillColor>255,255,0</gridFillColor><gridOpacity>50%</gridOpacity><gridTextStyle>Keypad #</gridTextStyle><inputSource>Response Devices</inputSource><multipleResponseDivisor># of Responses</multipleResponseDivisor><participantsLeaderBoard>5</participantsLeaderBoard><percentageDecimalPlaces>0</percentageDecimalPlaces><responseCounterAutoInsert>No</responseCounterAutoInsert><responseCounterStyle>Oval</responseCounterStyle><responseCounterDisplayValue># of Votes Received</responseCounterDisplayValue><insertObjectUsingColor>Red</insertObjectUsingColor><showResults>Yes</showResults><teamColors>Use PowerPoint Color Scheme</teamColors><teamIdentificationType>None</teamIdentificationType><teamScoringType>Voting pads only</teamScoringType><teamScoringDecimalPlaces>1</teamScoringDecimalPlaces><teamIdentificationItem></teamIdentificationItem><teamsLeaderBoard>5</teamsLeaderBoard><teamName1></teamName1><teamName2></teamName2><teamName3></teamName3><teamName4></teamName4><teamName5></teamName5><teamName6></teamName6><teamName7></teamName7><teamName8></teamName8><teamName9></teamName9><teamName10></teamName10><showControlBar>No Slides</showControlBar><defaultCorrectPointValue>0</defaultCorrectPointValue><defaultIncorrectPointValue>0</defaultIncorrectPointValue><chartColor1>187,224,227</chartColor1><chartColor2>51,51,153</chartColor2><chartColor3>0,153,153</chartColor3><chartColor4>153,204,0</chartColor4><chartColor5>128,128,128</chartColor5><chartColor6>0,0,0</chartColor6><chartColor7>0,102,204</chartColor7><chartColor8>204,204,255</chartColor8><chartColor9>255,0,0</chartColor9><chartColor10>255,255,0</chartColor10><teamColor1>187,224,227</teamColor1><teamColor2>51,51,153</teamColor2><teamColor3>0,153,153</teamColor3><teamColor4>153,204,0</teamColor4><teamColor5>128,128,128</teamColor5><teamColor6>0,0,0</teamColor6><teamColor7>0,102,204</teamColor7><teamColor8>204,204,255</teamColor8><teamColor9>255,0,0</teamColor9><teamColor10>255,255,0</teamColor10><displayAnswerImagesDuringVote>Yes</displayAnswerImagesDuringVote><displayAnswerImagesWithResponses>Yes</displayAnswerImagesWithResponses><displayAnswerTextDuringVote>Yes</displayAnswerTextDuringVote><displayAnswerTextWithResponses>Yes</displayAnswerTextWithResponses><questionSlideID></questionSlideID><controlBarState>Collapsed</controlBarState><isGridColorKnownColor>True</isGridColorKnownColor><gridColorName>Yellow</gridColorName></Settings> 1.800.395.FARR www.farr.net
    • Your Brain on Change Limbic System Hijack Limits Rational Thinking 1.800.395.FARR www.farr.net
    • Neuropsychology - Lesson One
      • Active Listening:
      • Disengages and quiets the emotional part of brain
      • Ensures an accurate understanding
      1.800.395.FARR www.farr.net
    • Neuropsychology - Lesson Two
      • Open Ended Questions:
      • Activate the problem solving
      • part of the brain
      • Help create new solution focused
      • mental maps.
      1.800.395.FARR www.farr.net
    • Neuropsychology - Lesson Three
      • Assertive Direction:
      • Focuses attentional density
      • and strengthens the
      • newly forming
      • mental map
      • Helps ensure
      • execution occurs
      1.800.395.FARR www.farr.net
    • Three Simple (But Not Easy) Steps:
      • Active Listening - to reduce emotion and get an accurate perception of the others’ concerns
      • Open Ended Questions - to engage the problem solving part of the brain and start to form a new mental map
      • Assertive Direction - to strengthen the new map
      • ALL WHILE BEING SENSITIVE TO THE OTHERS’ . . .
      1.800.395.FARR www.farr.net
        • Domain of Social Experience
        • S tatus – Importance/Pecking Order
        • C ertainty – Predictability
        • A utonomy – Control over Environment
        • R elatedness - In or Out of Social Group
        • F airness – All Things Equal
      1.800.395.FARR www.farr.net
    • Knowing what has to change Agreeing that the change must happen Accepting accountability for making change happen Taking actions needed to effect the change Buy-in from all involved Implementing the changes The Stages of Change UNDERSTANDING CONCURRENCE COMMITMENT CONSCIOUS ACTION CONFIRMATION INTEGRATION SUCCESS OLD PATTERNS
    • Things to Remember in Managing Change
      • Manage your own resistance to change
        • BELIEFS – Reframe into a problem-solving approach
        • BEHAVIORS - Manage feelings, yourself & others, to focus on problem-solving
        • RESULTS – Getting the job done, vs., complaining about changes
      • Help people understand that change has become the status quo
      • Recognize FEAR is at the core of change resistance and that the fear is a social threat, which equals physical threat in the human brain
      • Know the stages of change model and leverage it to reduce resistance by using:
        • ACTIVE LISTENING
        • OPEN ENDED QUESTIONS
        • ASSERTIVE DIRECTION
      1.800.395.FARR www.farr.net