Singapore Salesforce User GroupThursday, October 11th, 2012Welcome! We’re glad you could make it, please register, pickup your name badgeand fell free to mingle and enjoy refreshments provided by Salesforce before webegin.
WelcomeGary Luton, VP Customers for LifeKevin Wee, Principal Customer Success ManagerJoshua Hoskins, Organizer
Introductions• First Name• # of years using Salesforce• Favorite Feature• Most Recent Challenge with Salesforce
Joshua Hoskins (@jhoskins) Community Advocate for SUCCESS! Active in Salesforce Ecosystem since 2006 Blog CRMified.com Process Engineering Implementation/Solution Delivery Data & Integrations Architect Cast Iron, Jitterbit, Dataloader User Group Leader since 2009 (Orlando, Florida) Produced “Dreamforce To You!” 3 Years in a Row! Contributed Salesforce Expertise to several Non-Profits Organizations4
I’m here, now what? -- Agenda • User Group Overview • Salesforce.com Community Tour • SWAG Winners • #DF12 Highlights by Salesforce.com • Housekeeping • What’s Next?
Salesforce.com User Groups Vision Build an enthusiastic local community group that enables members to be more successful with Salesforce.com. Objectives Success – provide a forum for members to exchange ideas, best practices, and lessons learned using Salesforce.com Flexibility – develop a meeting structure that allows for flexibility, changing member needs, and maturity level Quality - ensure that the content being delivered reflects the needs of a majority of the members based on registration feedback For the Community, by the Community!
The Big Picture • 120+ User Groups • >32K Active Members • 300+ Meetings • For Community, by WE. Community • Users, Administrators, Developers, Non-Profits, Dreamers • Cost = ZERO! (#Like) #askforce
Salesforce User Groups: Get Creative!• Dreamforce to YOU – Florida (df2ufl.org) • Annual State-Wide User Group Meeting • Full day of content, community • Surveys build the sessions • Orlando, Tampa, Jacksonville, Miami• Guest #RockStar Community speakers• Winning Moments: Tickets to #DF12!• For YOU, by YOU = YOUR vision.
We hear you!Most Wanted Topics 1. User Adoption 2. Sales Cloud 3. Service Cloud 4. Reporting & Dashboards
We hear you!• 75% New Members• Diverse Job Levels• Diverse Company Sizes• Large IT Population
Salesforce User Groups: What’s in it for YOU?Great way to: • Connect with other users • Grow your Salesforce.com skills • Stay „In The Know‟ • Meet your next employee • Land your next gig • Ask about the feature or tactic you‟re dying to use • Explore solutions and services within the eco system.
It All Starts With Success. success.salesforce.com
It All Starts With Success• Learning Center • Answers • New Release & • Rockstars available! Feature Training • Don‟t have to go it • Best Practices alone • Tip Sheets • Thousands of answers!
It All Starts With Success• Ideas • Salesforce Blogs • You Ask for It, You • Company (May) Get It! • Product • Monitored By • Strategy Salesforce [#T3C] • Community • Your Votes Count • Developer • See “Coming Soon” & • Mobile! Delivered Ideas
What About Facebook? And Twitter?• Facebook [facebook.com/salesforce] • Features, Tips by Cloud / Product • News, Events, Feedback• Twitter [twitter.com/salesforce] • http://bit.ly/GTKTC_SFfamily • Community Hashtags: • #askforce • #df12 • #GTKTC
About #askforce Over 1,100 Posts in 30 days world-wide
Demand for Skilled Volunteering = UNMETNONee d 79% of nonprofits have an unmet Need skilled volunteers (but don’t have enough demand for help) skilled volunteers ENOUGH skilled volunteers
Salesforce User Groups CAN Give Back!GoalGather Prospect & Experienced, Developers,Administrators and/or Creative, Open Minded Community ParticipantsIndividuals willing to assist in accelerating the adoption • New Developersof local organizations facing challenges getting the most • Business Academy Studentsout of Salesforce technology and tools extended to them • Experienced Usersby the Salesforce Foundation. • Non Profit OrganizationsPurposeThe initial steps to on-boarding new processes toSalesforce.com can be daunting to anyone who has very Idea In Incubation….little experience with SFDC or process in general. So howdo we leverage the local Singapore community to enable Who’s Interestedless experienced individuals and organizations to besuccessful in a short amount of time. Simple - Agile ?Planning, Thought Partnership and Agile Execution.
With “Community”…Connect. Collaborate. Grow.Bring Good Karma. http://bit.ly/GTKTC_UG usergroups.salesforce.com
Dreamforce ‘12 HighlightsKevin Wee, Principal Customer Success MangerMicah Joel, Principal Sales Engineer
Dreamforce „12 – Simply Amazing! Over 92,000 registrations – 100% YOY growth 14 keynotes 800+ breakout sessions The Red Hot Chili Peppers Dreamforce Plaza In 1975 famed rock producer, John Hammond, watched an act in a small NYC night club and professed. "Ive seen the future of Rock-n-Roll, and its name is Bruce Springsteen." Last week, I went to Dreamforce, for my first time, and profess, "I have seen the present and the future of business excellence, and its name is Salesforce". --- Dale Tompkins, President Code3
Three days packed with powerful keynotes! Marc Benioff and special 9 product keynotes, Fireside chat featuring guests – Business is Social featuring speakers from Virgin founder Sir Nissan, Wells Fargo, Richard Branson Unilever, GE, and more!Leadership keynote with 2 health keynotes The Power to BreakthroughGeneral Colin Powell & featuring Dr. Larry Brilliant keynote with Tony RobbinsGE CEO Jeff Immelt and Dr. Dean Ornish
Have You Transformed the Way You Sell? Sell: Your Customer Access Everything on Mobile Devices Collaborate on Deals Create Social Customer Profiles Grow Sales
Have You Transformed the Way You Service? Your Customer Service: Connect to Customers on Twitter, Facebook - Every Channel Respond Immediately to Customers Connect Service Experiences Across Channels Delight Your Customers
Have You Transformed the Way You Market? Your Customer Market: Listen and Engage Customers on Social Media Publish and Advertise with Social Campaigns Grow Campaign ROI
Have You Transformed the Way You Collaborate? Collaborate: Collaborate With Customers, Partners, & Employees Create Branded Communities Share Posts, Files, & Feeds Less Email, Fewer Meetings Your Customer
Have You Transformed the Way You Work? Your Customer Work: Align with Social Objectives Motivate with Social Rewards Improve Employee Performance
Have You Transformed the Way You Innovate? Your Customer Innovate: Build Social & Mobile Apps Make Your Products Social Engage Customers in New Ways
Success Across Every Major Metric Your Customer +32% +29% Sales Productivity Innovation +34% +34% Customer Employee Satisfaction Satisfaction +37% +31% Campaign Employee Effectiveness Productivity Source: 2012 Third-party survey of 5,500 salesforce.com customers
Virgin America Makes Travel More Social Best Domestic Airline for 5 Consecutive . animate. Years in Travel and Leisure $1 Billion Airline Launched in 2007 2,500+ Employees
Virgin America is Social Social Guest Profile Employee Social Recognition Media Social & Mobile Collaboration IFE Apps Activate 2.0 Marketing & Loyalty Social Social Call Teammates Center Corporate Reservations Guest Sales Chat Service
Dreamforce content now available atyoutube.com/dreamforce Content includes Marc keynote, Product Keynotes, Sir Richard Branson, General Colin Powell & Jeff Immelt, Dr. Dean Ornish, Dr. Larry Brilliant, and hundreds of breakout sessions