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Salesforce Marketing 101 for Non-Profits
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Salesforce Marketing 101 for Non-Profits

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San Francisco Non-Profit User Group Meeting - May 8th, 2013

San Francisco Non-Profit User Group Meeting - May 8th, 2013

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  • • Defining Campaign Goals—Analyze your campaign goals.• Determining How to Target Campaigns—Analyze who you want to target with your campaigns.• Categorizing Campaigns— Categorize your campaigns so that you will have the relevant data for future campaign analysis.• Tracking Campaign Responses—Determine the different channels by which prospects will respond to your campaigns.• Defining Campaign Access—Decide who in your organization should have access to campaigns.
  • Organization Summary & LandscapeChallenge w/Use Cases for Non-Profit Marketing/Engagement Landscape of the Solution (Campaigns, Campaign Members, Visual Workflow, Force.com Sites w/Visualforce)Process Flows Screen Shots of Final SolutionSummary of End Result
  • One System / One View is Key – System of Record, Visibility is KeySystems Not being aligned to Business ProcessesScalability – Expending SFDC to fit all ProcessesReporting – How do you do reporting today?
  • Canvas = Door to Door
  • Dispo CM to Not Inte
  • Very High Level!
  • DELIVER POST MEETING
  • 1. Have it in the whole ecosystem (we were operating on opportunities only). We need to figure out how to link leads to opportunities technically2. To know how to change Available Campaign Record Types (we only have volunteer ones now)3. learn what other functions can be used to manage campaigns better/ derive more value out of the campaign function

Salesforce Marketing 101 for Non-Profits Salesforce Marketing 101 for Non-Profits Presentation Transcript

  • Salesforce Marketing 101for Non-Profit OrganizationsSan Francisco Non-Profit User Group MeetingMay 8th, 2013
  • WelcomeBonny HinnersWifi = SFMHS@TheOldMint
  • Who Am I?... I’m Joshua HoskinsSalesforce MVP, Senior Consultant & Community Leader• Active in Salesforce Ecosystem since 2006• Blog CRMified.com• Process Engineering• Implementation/Solution Delivery• Data & Integrations Architect• Cast Iron, Jitterbit, Dataloader• Orlando Salesforce User Group Leader 2009-2012• San Francisco Developer User Group Co-Lead• Produced “Dreamforce To You!” 3 Years in a Row• Operations Producer for Orlando’s PRIDE Weekend – 3 Years• Contributed Salesforce Expertise to several Non-Profits Orgs
  • “Interactive” Agenda Introductions Salesforce Campaigns– Terminology– Preparation– Setup & Configuration– Standard Workflow Non-Profit Phone Banking Case Study Questions & Answer
  • Terminology Campaigns – Collection of People Campaign Members – Leads or Contacts in a Campaign Campaign Member Status – Status of Campaign Member [duh!] Responded – Campaign Member Status Response Indicator
  • Preparation Defining Campaign Goals– Lead Generation, Band Building, 360 Degree View– Email, Direct Mail, Events, Seminar Determining How to Target Campaigns– Who & How Categorizing Campaigns […]– Group/Split Messaging Tracking Campaign Responses– Tracking is KEY! Defining Campaign Access– Configuration
  • Categorizing Campaigns What specific types of campaigns do you run? Do you want to see how campaign are influencing yourcash flow? What type of advertisements do you run?
  • Tracking Responses Key to tracking ROI/ROE! Meaningful Statuses for each channel:– Web Form, Phone, Personal Email, Registration/Conference What type of advertisements do you run? Leverage the “Campaign Update Wizard”
  • Put it all together….Standard Campaign Workflow1. Create a campaign in Salesforce2. Create a list of individuals youll target with thecampaign3. Run the campaign either online or offline4. Track responses to the campaign5. Create reports to analyze campaign effectiveness
  • Show & Tell / Defining Campaign Access Marketing User Checkbox Creating a Campaign Managing Statuses Adding Campaign Members Changing Campaign Member Statuses Campaign/Member Custom Fields, Page Layouts
  • Case Study Organization Summary & Landscape Challenges for Non-Profit Marketing/Engagement Landscape of the Solution Screen Shots of Final Solution Summary of End Result
  • GroundswellMarketing/Engagement
  • www.ifpeople.net
  • www.ifpeople.net
  •  30 Staff Members 25 Salesforce.com Users ~410,000 Leads ~3,500 Households ~5,000 Contacts ~771 Campaigns ~1600 Campaign Members
  • Marketing Challenges for Non Profits Information/Data Quality & Visibility Inflexible Systems / Scalability Reporting– On-Demand, Accurate & Repeatable
  • How Marketing Works at Groundswell
  • How Marketing Works at GroundswellBasic Definitions Lead/Contact – Person being asked to Action. Campaign – Marketing Initiative Campaign Member – Lead/Contact within a specific campaign.
  • How Phone Banking Works at Groundswell
  • Phone Banking Process1. Create Campaign2. Add Campaign Members3. Volunteer Views Information4. Volunteer Makes Phone Call5. Volunteer has a Conversation– Set/Confirm Appointments– Edit Contact Information– Add Notes6. Campaign Member is Updated7. …Repeat…
  • Solution Landscape Salesforce.comMarketing– Campaigns Customizations– Native Workflow– Force.com Sites– Visual Workflow– Apex & Visualforce Gotchas– 100+ VolunteersNeeding Access toSFDC Data
  • Demo
  • Sample Visual Workflow – Sample Input Interested inVolunteering? Which Activities? What Days? What Times? Customizable
  • Results / Output –On-Demand, Accurate & Repeatable
  • Campaigns Out of the Box
  • Useful Links Campaign Implementation Guide Campaign Influence Video http://blogs.salesforce.com/marketing/campaign_management/– Import Call Lists into Salesforce (video)– Campaign Summaries Salesforce Marketing 101– http://www.youtube.com/watch?v=FXVbFKRoZOM Campaign Combiner by GroundWire (video) Salesforce.com Answers– http://success.salesforce.com/answers
  • Questions from the Singapore Non-Profit User Group We’d like to start using Campaigns in Salesforce, How do we linkOpportunities to our Campaigns. How, When & Why do I use Campaign / Campaign MemberRecord Types. How do I use campaigns to get more value?
  • How do you want to LeverageCampaigns in your Organization?Open Discussion
  • MVP Office Hours – This FRIDAY!MVP Office Hours provides another channel for advancedsalesforce administrators to engage with community advocatesvirtually via video conferencing to ask anything aboutSalesforce.com. Whether you have a challenge you’ve been dyingto run by someone or want to have additional conversation aroundthe question you posted to Salesforce Answers this is the forum foryou to get real time feedback from subject matter experts.Next Session Session:Friday, May 10th, 20139:30am-10:30am PSTSession Capacity: 20 PeopleProposed Session Frequency: Bi-weeklyHow do you participate?Register prior to the session then Simply join the WebConference using the URL below, VoIP will be enabled, if youprefer to use the phone the dial in information will be displayedafter you join the session.Registration Link: http://bit.ly/10mTpC8
  • THANK YOU!