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[DF2U] Self Help Resources

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Presented by Salesforce.com


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  • And that’s what we deliver with Sales Cloud 2 that now includes Chatter. Sales Cloud 2 with Chatter lets you collaborate in real-time across Sales and other parts of your company. It includes the best Cloud 2 features like status updates, profiles, and feeds so sales people can share in real time. And works just like facebook so you already know how to use it.With Sales Cloud 2, you choose the people, application data, and documents that matter most to you and changes are pushed to you in real time.And since it’s built on the salesforce infrastructure, it’s inherently a secure private application that you can trust. It inherits all the robust sharing and security rules that our 72,000 customers have come to depend on.
  • Transcript

    • 1. Self- Help and Community Resources for Customer Success
    • 2. Safe Harbor
    • 3. salesforce.com/success
      Free online resources to help our customers succeed
    • 4. salesforce.com/success
      Free online resources to help our customers succeed
      Customer Resources
      Customers’ 1st stop for free online success resources
      Learning Center
      Browse the latest best practices, videos, and interactive training
      Help
      Search our knowledge base and contact support for your specific needs
      Answers
      Get fast answers from Salesforce customers, partners and employees
      Ideas
      Share your ideas and help shape the product roadmap
      Blogs
      Updates from our product team, industry experts, and community leaders
      User Groups
      Find local user groups to stay up to date on local events and discussions
      Learn to develop in the cloud and take full advantage of the power of Force.com.
      Developers
      Weekly Tips and Tricks Webinar
      Session every Friday at 11am PST - Register online
    • 5.
    • 6. Help site
      CALL/CHAT/
      OPEN A CASE
      SEARCH FOR KNOWLEDGE,
      BEST PRACTICES, AND DOCUMENTATION
      CUSTOMIZE THE PAGE
      REPORT ON YOUR CASES
      ACCESS TRAINING CONTENT
      HELPFUL VIDEOS
    • 7. Cloud 2:
      Works like Facebook
      Choose the people, documents, and apps to follow
      Secure, private application
      Real-time Feeds:
      Trusted:
      Drive Adoption with Chatter
    • 8. 5 Steps to Get Started with Chatter
      1
      Update your profile and upload a photo
      2
      Post your first “status update”
      3
      Start following people
      Start following records (accounts, opportunities, etc.)
      4
      salesforce.com/chatter/gettingstarted
      5
      Join or create a group
    • 9. Monitor Usage With Your Personalized Account Review
      Sent monthly to System Administrators
      Tracks usage of Salesforce CRM
      Helpful metrics to drive user adoption
    • 10. Attend the Getting Started Webinar
      Monthly live webinars
      Invite your team to attend
      Register today:
      Getting Started webinar
    • 11. Explore AppExchange - Over 1,000 Apps Waiting For You
      salesforce.com/appexchange
      Extend Success with Apps & Services
      • Pre-Integrated CRM & Non-CRM Apps
      • 12. Best of Breed Service Partners
      • 13. Evaluate solutions with test drives, demos and customer reviews
      1000+ Apps
      25,700+ Customers have installed one or more apps
    • 14. Need More Assistance: Ask Our Experts
      salesforce.com/support
      salesforce.com/training
      salesforce.com/consulting
    • 15. Customer Checklist
      Create a community profile
      Post a question or idea to the community
      Explore the customer learning center
      Join a local user group
      Sign up to Salesforce Insightsnewsletter