Self- Help and Community Resources for Customer Success<br />
Safe Harbor<br />
salesforce.com/success<br />Free online resources to help our customers succeed <br />
salesforce.com/success<br />Free online resources to help our customers succeed <br />Customer Resources <br />Customers’ ...
Help site<br />CALL/CHAT/<br />OPEN A CASE<br />SEARCH FOR KNOWLEDGE, <br />BEST PRACTICES, AND DOCUMENTATION<br />CUSTOMI...
Cloud 2:  <br />Works like Facebook<br />Choose the people, documents, and apps to follow<br />Secure, private application...
5 Steps to Get Started with Chatter<br />1<br />Update your profile and upload a photo<br />2<br />Post your first “status...
Monitor Usage With Your Personalized Account Review <br />Sent monthly to System Administrators<br />Tracks usage of Sales...
Attend the Getting Started Webinar<br />Monthly live webinars<br />Invite your team to attend<br />Register today:<br />Ge...
Explore AppExchange - Over 1,000 Apps Waiting For You<br />salesforce.com/appexchange<br />Extend Success with Apps & Serv...
Best of Breed Service Partners
Evaluate solutions with test drives, demos and customer reviews</li></ul>1000+ Apps<br />25,700+ Customers have installed ...
Need More Assistance: Ask Our Experts<br />salesforce.com/support<br />salesforce.com/training<br />salesforce.com/consult...
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[DF2U] Self Help Resources

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  • And that’s what we deliver with Sales Cloud 2 that now includes Chatter. Sales Cloud 2 with Chatter lets you collaborate in real-time across Sales and other parts of your company. It includes the best Cloud 2 features like status updates, profiles, and feeds so sales people can share in real time. And works just like facebook so you already know how to use it.With Sales Cloud 2, you choose the people, application data, and documents that matter most to you and changes are pushed to you in real time.And since it’s built on the salesforce infrastructure, it’s inherently a secure private application that you can trust. It inherits all the robust sharing and security rules that our 72,000 customers have come to depend on.
  • Transcript of "[DF2U] Self Help Resources"

    1. 1. Self- Help and Community Resources for Customer Success<br />
    2. 2. Safe Harbor<br />
    3. 3. salesforce.com/success<br />Free online resources to help our customers succeed <br />
    4. 4. salesforce.com/success<br />Free online resources to help our customers succeed <br />Customer Resources <br />Customers’ 1st stop for free online success resources<br />Learning Center<br />Browse the latest best practices, videos, and interactive training<br />Help<br />Search our knowledge base and contact support for your specific needs<br />Answers<br />Get fast answers from Salesforce customers, partners and employees<br />Ideas<br />Share your ideas and help shape the product roadmap<br />Blogs<br />Updates from our product team, industry experts, and community leaders<br />User Groups<br />Find local user groups to stay up to date on local events and discussions<br />Learn to develop in the cloud and take full advantage of the power of Force.com.<br />Developers<br />Weekly Tips and Tricks Webinar<br />Session every Friday at 11am PST - Register online<br />
    5. 5.
    6. 6. Help site<br />CALL/CHAT/<br />OPEN A CASE<br />SEARCH FOR KNOWLEDGE, <br />BEST PRACTICES, AND DOCUMENTATION<br />CUSTOMIZE THE PAGE<br />REPORT ON YOUR CASES<br />ACCESS TRAINING CONTENT<br />HELPFUL VIDEOS<br />
    7. 7. Cloud 2: <br />Works like Facebook<br />Choose the people, documents, and apps to follow<br />Secure, private application<br />Real-time Feeds:<br />Trusted: <br />Drive Adoption with Chatter<br />
    8. 8. 5 Steps to Get Started with Chatter<br />1<br />Update your profile and upload a photo<br />2<br />Post your first “status update”<br />3<br />Start following people<br />Start following records (accounts, opportunities, etc.)<br />4<br />salesforce.com/chatter/gettingstarted<br />5<br />Join or create a group<br />
    9. 9. Monitor Usage With Your Personalized Account Review <br />Sent monthly to System Administrators<br />Tracks usage of Salesforce CRM<br />Helpful metrics to drive user adoption<br />
    10. 10. Attend the Getting Started Webinar<br />Monthly live webinars<br />Invite your team to attend<br />Register today:<br />Getting Started webinar<br />
    11. 11. Explore AppExchange - Over 1,000 Apps Waiting For You<br />salesforce.com/appexchange<br />Extend Success with Apps & Services<br /><ul><li>Pre-Integrated CRM & Non-CRM Apps
    12. 12. Best of Breed Service Partners
    13. 13. Evaluate solutions with test drives, demos and customer reviews</li></ul>1000+ Apps<br />25,700+ Customers have installed one or more apps<br />
    14. 14. Need More Assistance: Ask Our Experts<br />salesforce.com/support<br />salesforce.com/training<br />salesforce.com/consulting<br />
    15. 15. Customer Checklist <br />Create a community profile<br />Post a question or idea to the community<br />Explore the customer learning center<br />Join a local user group<br />Sign up to Salesforce Insightsnewsletter<br />

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