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Leading Successfully across Cultures: When Cultures Collide

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Another Summary from summary of the best selling book by Richard Lewis "Leading Successfully across Cultures". How to manage and communicate in international business environment.

Another Summary from summary of the best selling book by Richard Lewis "Leading Successfully across Cultures". How to manage and communicate in international business environment.

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    Leading Successfully across Cultures: When Cultures Collide Leading Successfully across Cultures: When Cultures Collide Presentation Transcript

    • When  Cultures  Collide Leading Successfully Across CulturesLewis, R. (2005).When Cultures Collice (3rd Ed.). Brealey. Prof. Dr. Hora Tjitra, Li Hongchang & Ma Chunyun, Zhejiang University Hangzhou, February 2011
    • Culture and cultural conditioning Culture  is  the  collective programming  of  the  mind  which   dis.nguishes  the  members  of  one  category  of  people  from   another. -­‐-­‐Hofstede Cultural  condi-oning •    life •    history Richard  Lewis:  When  Cultures  Collide 2
    • Prof. Dr. Hora Tjitra - Excellence in Culture, Talent and Change 14  years  in  Germany 7  years  in  China Born  and  grew  up   in  Indonesia Richard  Lewis:  When  Cultures  Collide 3
    • Prof. Dr. Hora Tjitra - Excellence in Culture, Talent and Change 14  years  in  Germany Professional activities: • Academic Teaching and Research, as well as Consulting, Coaching, Training and Assessment in the area of: 7  years  in  China - Cross-Cultural Awareness and Communication - Cross-Cultural Issues in HR Management - Corporate Learning and Development - Executive Coaching and Assessment - Global Leadership Development Program - Facilitation of Strategic Conference Born  and  grew  up   Large Strategic Change Projects in  Indonesia - International and National project references: • BASF, Siemens, Dupont, Commerzbank, Hugo Boss, SAP, Barco, GTZ, Telkom Indonesia, etc. Richard  Lewis:  When  Cultures  Collide 3
    • What will be discussed in the book 1 Cultural conditioning 2 When cultures collide 3 Cultural categories 4 Culture and language 5 The use of time Lewis, R. (2005).When Cultures Collice (3rd Ed.). Brealey. Richard  Lewis:  When  Cultures  Collide 4
    • When cultures collide Cultural  display Richard  Lewis:  When  Cultures  Collide 5
    • When cultures collide Cultural  display approval tradi3on own  culture Richard  Lewis:  When  Cultures  Collide 5
    • When cultures collide Cultural  display Resistance approval withdrawal tradi3on alien   own  culture culture Richard  Lewis:  When  Cultures  Collide 5
    • When cultures collide Cultural  display Resistance semi-­‐ approval acceptance withdrawal tradi3on empathy alien   friendly   own  culture culture culture Richard  Lewis:  When  Cultures  Collide 5
    • Culture categories Richard  Lewis:  When  Cultures  Collide 6
    • Culture categories Dutch Swiss Linear-active German American Richard  Lewis:  When  Cultures  Collide 6
    • Culture categories Indian Multi-active Arab French Dutch Spanish Swiss Linear-active German American Richard  Lewis:  When  Cultures  Collide 6
    • Culture categories Indian Multi-active Arab French Dutch Spanish Swiss Linear-active German American Reactive Turk Finn Chinese Japanese Richard  Lewis:  When  Cultures  Collide 6
    • cultures--linear-active and multi-active Linear-­‐ac3ve Mul3-­‐ac3ve Reactive Richard  Lewis:  When  Cultures  Collide 7
    • cultures--linear-active and multi-active Linear-­‐ac3ve Mul3-­‐ac3ve Reactive  Job-­‐oriented   unemo7onal Confronts  with   logic Limited  body  language Richard  Lewis:  When  Cultures  Collide 7
    • cultures--linear-active and multi-active Linear-­‐ac3ve Mul3-­‐ac3ve Reactive  Job-­‐oriented   people-­‐oriented unemo7onal emo7onal Confronts  with   logic Confronts   emo7onally Limited  body  language unrestricted   body  language Richard  Lewis:  When  Cultures  Collide 7
    • linear-active culture & multi-active culture linear-­‐ac3ve  culture                    mul3-­‐ac3ve  culture Richard  Lewis:  When  Cultures  Collide 8
    • linear-active culture & multi-active culture linear-­‐ac3ve  culture                    mul3-­‐ac3ve  culture Irritate  each   other • Germany • Mexico Richard  Lewis:  When  Cultures  Collide 8
    • linear-active culture & multi-active culture linear-­‐ac3ve  culture                    mul3-­‐ac3ve  culture Irritate  each   Learn  from  each   other other • Germany • Italy • Mexico • Switzerland Richard  Lewis:  When  Cultures  Collide 8
    • Culture - Reactive Linear-active Multi-active Reactive Richard  Lewis:  When  Cultures  Collide 9
    • Culture - Reactive Linear-active Multi-active Reactive people-­‐oriented quietly  caring avoid   confronta7on subtle  body   language Richard  Lewis:  When  Cultures  Collide 9
    • Culture - Reactive Linear-active Multi-active Reactive people-­‐oriented quietly  caring avoid   confronta7on subtle  body   language Richard  Lewis:  When  Cultures  Collide 9
    • linear/ multi-active & reactive cultures Linear-­‐ac3ve   culture               reac3ve  culture   Mul3-­‐ac3ve   culture   Richard  Lewis:  When  Cultures  Collide 10
    • linear/ multi-active & reactive cultures Linear-­‐ac3ve   culture       •America           •Finland reac3ve  culture   Mul3-­‐ac3ve   culture   Richard  Lewis:  When  Cultures  Collide 10
    • linear/ multi-active & reactive cultures Linear-­‐ac3ve   culture       •America           •Finland reac3ve  culture   •Mexico •Japan  &Finland   Mul3-­‐ac3ve   culture   Richard  Lewis:  When  Cultures  Collide 10
    • Cultural differences--- gathering information Richard  Lewis:  When  Cultures  Collide 11
    • Cultural differences--- gathering information Culture Informa.on   gathering Richard  Lewis:  When  Cultures  Collide 11
    • Cultural differences--- gathering information Data-­‐ Culture oriented Informa.on   Database  Printed   gathering informa.on Richard  Lewis:  When  Cultures  Collide 11
    • Cultural differences--- gathering information Data-­‐ Dialogue-­‐ Culture oriented oriented Informa.on   Database  Printed   Personal   gathering informa.on informa.on   network Richard  Lewis:  When  Cultures  Collide 11
    • Cultural differences--- gathering information Data-­‐ Dialogue-­‐ Culture Listening oriented oriented Informa.on   Personal   Database   Database  Printed   gathering informa.on   personal   informa.on network informa.on   network Richard  Lewis:  When  Cultures  Collide 11
    • Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Richard  Lewis:  When  Cultures  Collide 12
    • Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Richard  Lewis:  When  Cultures  Collide 12
    • Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics Richard  Lewis:  When  Cultures  Collide 12
    • Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics Common sense Richard  Lewis:  When  Cultures  Collide 12
    • Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics Common sense Silence Richard  Lewis:  When  Cultures  Collide 12
    • Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf UK ZULU Richard  Lewis:  When  Cultures  Collide 13
    • Humor across frontiers Richard  Lewis:  When  Cultures  Collide 14
    • Humor across frontiers Humor: they enjoyed different flavor Richard  Lewis:  When  Cultures  Collide 14
    • Humor across frontiers Humor: they enjoyed different flavor International jokes Richard  Lewis:  When  Cultures  Collide 14
    • Humor across frontiers Humor: they enjoyed different flavor International jokes Humor in Biz Richard  Lewis:  When  Cultures  Collide 14
    • Listening habits    be   to e n ts  d  th ct Listening  for   listening wa sol rodu p informa.on wants Look entert  to  be   i ained for  lo ng   gic Germany France What   USA does  it   Listens  for   cost? informa.on   and  technical   details More   context   please Richard  Lewis:  When  Cultures  Collide 15
    • Listening habits--advertisement First Bite at the Big Apple Fly UNITED AIRLINES Richard  Lewis:  When  Cultures  Collide 16
    • The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German Richard  Lewis:  When  Cultures  Collide 17
    • The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German objectives 1 2 3 Speed in execution 1 2 3 Pumping up employee American English Richard  Lewis:  When  Cultures  Collide 17
    • The language of management hin.ng  at  tasks indirect Japanese compliance Richard  Lewis:  When  Cultures  Collide 18
    • The language of management hin.ng  at  tasks indirect Japanese compliance French Educated compliance Richard  Lewis:  When  Cultures  Collide 18
    • The use of time—linear time America, Britain, German, Switzerland… Prefer to do one thing at a time Richard  Lewis:  When  Cultures  Collide 19
    • The use of time—linear time America, Britain, German, Switzerland… Prefer to do one thing at a time Past Present Future Past Present Future Today’s task over Plans for Worries for etc. January February A B C D E Richard  Lewis:  When  Cultures  Collide 19
    • The use of time—Multi-actives Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel Richard  Lewis:  When  Cultures  Collide 20
    • The use of time—Multi-actives Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel 9am 10 11 12 14 15 16 17Theory A B C lunch D E F 9am 10 11 12 14 15 16 17 cancelled or for lunchReality A B 12:30 C D 16:30 E F meets in bar Richard  Lewis:  When  Cultures  Collide 20
    • The use of time—cyclic time 9am 5pm Western A B C D E F Richard  Lewis:  When  Cultures  Collide 21
    • The use of time—cyclic time 9am 5pm Western A B C D E F A B starting point F C E D Oriental Richard  Lewis:  When  Cultures  Collide 21
    • The use of time—cyclic time 9am 5pm Western A B C D E F A B starting point F C E D Oriental A B F G D E C Richard  Lewis:  When  Cultures  Collide 21
    • The use of time—back to the future present Past Future Visible unknowable influential Present Vaguely understood Malagasy concept of time Richard  Lewis:  When  Cultures  Collide 22
    • Thank  YouContact us via …Mail: hora_t@mac.comFollow: twitter@htjitraWebsite: http://horatjitra.com Zhejiang  University,  Hangzhou  (China)