Your SlideShare is downloading. ×

Leading Successfully across Cultures: When Cultures Collide

3,584

Published on

Another Summary from summary of the best selling book by Richard Lewis "Leading Successfully across Cultures". How to manage and communicate in international business environment.

Another Summary from summary of the best selling book by Richard Lewis "Leading Successfully across Cultures". How to manage and communicate in international business environment.

Published in: Business
0 Comments
4 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
3,584
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
75
Comments
0
Likes
4
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Hangzhou, February 2011 Prof. Dr. Hora Tjitra, Li Hongchang & Ma Chunyun, Zhejiang University When  Cultures  Collide Leading Successfully Across Cultures Lewis, R. (2005).When Cultures Collice (3rd Ed.). Brealey.
  • 2. Richard  Lewis:  When  Cultures  Collide Culture and cultural conditioning Cultural  condi-oning •    life •    history Culture  is  the  collective programming  of  the  mind  which   dis.nguishes  the  members  of  one  category  of  people  from   another. -­‐-­‐Hofstede 2
  • 3. Richard  Lewis:  When  Cultures  Collide 3 14  years  in  Germany 7  years  in  China Born  and  grew  up   in  Indonesia Prof.Dr.Hora Tjitra - Excellence in Culture,Talent and Change
  • 4. Richard  Lewis:  When  Cultures  Collide 3 14  years  in  Germany 7  years  in  China Born  and  grew  up   in  Indonesia Prof.Dr.Hora Tjitra - Excellence in Culture,Talent and Change Professional activities: • Academic Teaching and Research,as well as Consulting, Coaching,Training and Assessment in the area of: - Cross-Cultural Awareness and Communication - Cross-Cultural Issues in HR Management - Corporate Learning and Development - Executive Coaching and Assessment - Global Leadership Development Program - Facilitation of Strategic Conference - Large Strategic Change Projects International and National project references: • BASF,Siemens,Dupont,Commerzbank,Hugo Boss,SAP, Barco,GTZ,Telkom Indonesia,etc.
  • 5. Richard  Lewis:  When  Cultures  Collide What will be discussed in the book Cultural conditioning1 When cultures collide2 Culture and language4 The use of time5 Cultural categories3 4 Lewis, R. (2005).When Cultures Collice (3rd Ed.). Brealey.
  • 6. Richard  Lewis:  When  Cultures  Collide When cultures collide Cultural  display 5
  • 7. Richard  Lewis:  When  Cultures  Collide When cultures collide Cultural  display own  culture approval tradi3on 5
  • 8. Richard  Lewis:  When  Cultures  Collide When cultures collide Cultural  display own  culture approval tradi3on alien   culture Resistance withdrawal 5
  • 9. Richard  Lewis:  When  Cultures  Collide When cultures collide Cultural  display own  culture approval tradi3on alien   culture Resistance withdrawal friendly   culture semi-­‐ acceptance empathy 5
  • 10. Richard  Lewis:  When  Cultures  Collide Culture categories 6
  • 11. Richard  Lewis:  When  Cultures  Collide Culture categories Dutch Swiss German American Linear-active 6
  • 12. Richard  Lewis:  When  Cultures  Collide Culture categories Dutch Swiss German American Linear-active Multi-active Indian Arab French Spanish 6
  • 13. Richard  Lewis:  When  Cultures  Collide Culture categories Dutch Swiss German American Linear-active Multi-active Indian Arab French Spanish Reactive Turk Finn Chinese Japanese 6
  • 14. Richard  Lewis:  When  Cultures  Collide cultures--linear-active and multi-active Linear-­‐ac3ve Mul3-­‐ac3ve Reactive 7
  • 15. Richard  Lewis:  When  Cultures  Collide cultures--linear-active and multi-active Limited  body  language Confronts  with   logic unemo7onal  Job-­‐oriented   Linear-­‐ac3ve Mul3-­‐ac3ve Reactive 7
  • 16. Richard  Lewis:  When  Cultures  Collide cultures--linear-active and multi-active unrestricted   body  language Confronts   emo7onally emo7onal people-­‐oriented Limited  body  language Confronts  with   logic unemo7onal  Job-­‐oriented   Linear-­‐ac3ve Mul3-­‐ac3ve Reactive 7
  • 17. Richard  Lewis:  When  Cultures  Collide linear-active culture & multi-active culture linear-­‐ac3ve  culture                    mul3-­‐ac3ve  culture 8
  • 18. Richard  Lewis:  When  Cultures  Collide linear-active culture & multi-active culture linear-­‐ac3ve  culture                    mul3-­‐ac3ve  culture Irritate  each   other • Germany • Mexico 8
  • 19. Richard  Lewis:  When  Cultures  Collide linear-active culture & multi-active culture linear-­‐ac3ve  culture                    mul3-­‐ac3ve  culture Irritate  each   other • Germany • Mexico Learn  from  each   other • Italy • Switzerland 8
  • 20. Richard  Lewis:  When  Cultures  Collide Culture - Reactive Linear-active Multi-active Reactive 9
  • 21. Richard  Lewis:  When  Cultures  Collide Culture - Reactive subtle  body   language avoid   confronta7on quietly  caring people-­‐oriented Linear-active Multi-active Reactive 9
  • 22. Richard  Lewis:  When  Cultures  Collide Culture - Reactive subtle  body   language avoid   confronta7on quietly  caring people-­‐oriented Linear-active Multi-active Reactive 9
  • 23. Richard  Lewis:  When  Cultures  Collide Linear-­‐ac3ve   culture               reac3ve  culture   Mul3-­‐ac3ve   culture   linear/ multi-active & reactive cultures 10
  • 24. Richard  Lewis:  When  Cultures  Collide Linear-­‐ac3ve   culture               reac3ve  culture   Mul3-­‐ac3ve   culture   linear/ multi-active & reactive cultures •America   •Finland 10
  • 25. Richard  Lewis:  When  Cultures  Collide Linear-­‐ac3ve   culture               reac3ve  culture   Mul3-­‐ac3ve   culture   linear/ multi-active & reactive cultures •America   •Finland •Mexico •Japan  &Finland   10
  • 26. Richard  Lewis:  When  Cultures  Collide Cultural differences--- gathering information 11
  • 27. Richard  Lewis:  When  Cultures  Collide Cultural differences--- gathering information 11 Culture Informa.on   gathering
  • 28. Richard  Lewis:  When  Cultures  Collide Cultural differences--- gathering information 11 Data-­‐ oriented Database  Printed   informa.on Culture Informa.on   gathering
  • 29. Richard  Lewis:  When  Cultures  Collide Cultural differences--- gathering information 11 Dialogue-­‐ oriented Personal   informa.on   network Data-­‐ oriented Database  Printed   informa.on Culture Informa.on   gathering
  • 30. Richard  Lewis:  When  Cultures  Collide Cultural differences--- gathering information 11 Dialogue-­‐ oriented Personal   informa.on   network Data-­‐ oriented Database  Printed   informa.on Culture Informa.on   gathering Listening Database   personal   informa.on   network
  • 31. Richard  Lewis:  When  Cultures  Collide Concepts and notions (概念与含义) Though many concepts are shared by other cultures, everyone has different notions of these concepts 12
  • 32. Richard  Lewis:  When  Cultures  Collide Concepts and notions (概念与含义) Truth Though many concepts are shared by other cultures, everyone has different notions of these concepts 12
  • 33. Richard  Lewis:  When  Cultures  Collide Concepts and notions (概念与含义) Contracts and ethics Truth Though many concepts are shared by other cultures, everyone has different notions of these concepts 12
  • 34. Richard  Lewis:  When  Cultures  Collide Concepts and notions (概念与含义) Common sense Contracts and ethics Truth Though many concepts are shared by other cultures, everyone has different notions of these concepts 12
  • 35. Richard  Lewis:  When  Cultures  Collide Concepts and notions (概念与含义) Silence Common sense Contracts and ethics Truth Though many concepts are shared by other cultures, everyone has different notions of these concepts 12
  • 36. Richard  Lewis:  When  Cultures  Collide Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf UK ZULU 13
  • 37. Richard  Lewis:  When  Cultures  Collide Humor across frontiers 14
  • 38. Richard  Lewis:  When  Cultures  Collide Humor across frontiers Humor: they enjoyed different flavor 14
  • 39. Richard  Lewis:  When  Cultures  Collide Humor across frontiers Humor: they enjoyed different flavor International jokes 14
  • 40. Richard  Lewis:  When  Cultures  Collide Humor across frontiers Humor: they enjoyed different flavor International jokes Humor in Biz 14
  • 41. Richard  Lewis:  When  Cultures  Collide Listening  for   informa.on Looking  for  logic France Listens  for   informa.on   and  technical   details More   context   please What   does  it   cost? Germany Listening habits USA wants  to  be  entertained wants  to  be   sold  the   product 15 listening
  • 42. Richard  Lewis:  When  Cultures  Collide Listening habits--advertisement First Bite at the Big Apple Fly UNITED AIRLINES 16
  • 43. Richard  Lewis:  When  Cultures  Collide The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German 17
  • 44. Richard  Lewis:  When  Cultures  Collide The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German 1 2 3 objectives Pumping up employee 1 2 3 Speed in execution American English 17
  • 45. Richard  Lewis:  When  Cultures  Collide The language of management compliance Japanese indirect hin.ng  at  tasks 18
  • 46. Richard  Lewis:  When  Cultures  Collide The language of management compliance Japanese indirect hin.ng  at  tasks Educated compliance French 18
  • 47. Richard  Lewis:  When  Cultures  Collide The use of time—linear time America, Britain, German, Switzerland… Prefer to do one thing at a time 19
  • 48. Richard  Lewis:  When  Cultures  Collide The use of time—linear time Past Past Present Future over Today’s task A B C D E Plans for January Worries for February Present Future etc. America, Britain, German, Switzerland… Prefer to do one thing at a time 19
  • 49. Richard  Lewis:  When  Cultures  Collide The use of time—Multi-actives Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel 20
  • 50. Richard  Lewis:  When  Cultures  Collide The use of time—Multi-actives A B C lunch D E F 9am 10 11 12 14 15 16 17 9am 10 11 12 14 15 16 17 A B 12:30 for lunch C D16:30 E F cancelled or meets in bar Theory Reality Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel 20
  • 51. Richard  Lewis:  When  Cultures  Collide The use of time—cyclic time 9am 5pm A B C D E FWestern 21
  • 52. Richard  Lewis:  When  Cultures  Collide starting point A B C DE F Oriental The use of time—cyclic time 9am 5pm A B C D E FWestern 21
  • 53. Richard  Lewis:  When  Cultures  Collide starting point A B C DE F Oriental The use of time—cyclic time 9am 5pm A B C D E FWestern A B D E F C G 21
  • 54. Richard  Lewis:  When  Cultures  Collide The use of time—back to the future present Past Visible influential Present Vaguely understood Future unknowable Malagasy concept of time 22
  • 55. Thank  You Contact us via … Mail: hora_t@mac.com Follow: twitter@htjitra Website: http://horatjitra.com Zhejiang  University,  Hangzhou  (China)

×