Cultivating an Innovative Organization

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The Power of Resilience in Leadership

Curiosity, willingness to fail, creative ideas, and perseverance spurs innovation.

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  • Being connected to community/others (“coffee shop phenomena”) PerseveranceWillingness to failLearning from failure
  • Being connected to community/others (“coffee shop phenomena”) PerseveranceWillingness to failLearning from failure
  • Being connected to community/others (“coffee shop phenomena”) PerseveranceWillingness to failLearning from failure
  • Being connected to community/others (“coffee shop phenomena”) PerseveranceWillingness to failLearning from failure
  • Being connected to community/others (“coffee shop phenomena”) PerseveranceWillingness to failLearning from failure
  • Being connected to community/others (“coffee shop phenomena”) PerseveranceWillingness to failLearning from failure
  • Build slide:Cancer knowledgeSelf-efficacyAntibiotics + Chemo
  • Cultivating an Innovative Organization

    1. 1. Cultivating an Innovative Organization The Power of Resilience in Leadership Pat Christen, President & CEO, HopeLab Hawai„i Leadership Forum November 12, 2013 / Honolulu
    2. 2. What spurs innovation?
    3. 3. What spurs innovation? • • • • Curiosity Willingness to fail & learn Lots of ideas Perseverance
    4. 4. What spurs innovation? • • • • Curiosity Willingness to fail & learn Lots of ideas Perseverance
    5. 5. Curiosity “I have no special talent. I am only passionately curious.” – Albert Einstein
    6. 6. Bette Graham Bad typst typist and inventor of Liquid Paper Curiosity
    7. 7. Curiosity Mary Anderson Keen observer of streetcar operations, inventor of the windshield wiper
    8. 8. What spurs innovation? • • • • Curiosity Willingness to fail & learn Lots of ideas Perseverance
    9. 9. “I failed my way to success.” Willingness to fail & learn - Thomas Edison, failure expert, inventor
    10. 10. Willingness to fail & learn iPad Tablet devices More than 20 years of flops before the iPad
    11. 11. Willingness to fail & learn Julia Child Chef, author, TV host, lifelong experimenter of culinary arts
    12. 12. What spurs innovation? • • • • Curiosity Willingness to fail & learn Lots of ideas Perseverance
    13. 13. Lots of ideas FutureCube brainstorm HopeLab R&D team at MLOVE
    14. 14. Lots of ideas Julie Taymor Groundbreaking theater and film director
    15. 15. Lots of ideas Thomas Jefferson Pioneering politician, philosopher, farmer and inventor
    16. 16. Lots of ideas Leonardo da Vinci 13,000 pages of notes on art, anatomy and engineering
    17. 17. What spurs innovation? • • • • Curiosity Willingness to fail & learn Lots of ideas Perseverance
    18. 18. Perseverance Diana Nyad Successful 5th attempt to swim Cuba to Florida
    19. 19. Perseverance Apollo 13 Moon Mission Successfully returned to Earth after disaster in space
    20. 20. Perseverance J.K. Rowling Wrote her first book while living out of her car, more than 400 million books sold to date
    21. 21. Perseverance Harriett “Moses” Tubman Abolitionist, Union spy, suffragette
    22. 22. How do we build our capacity for curiosity, failure and learning, ideation and perseverance?
    23. 23. We each have a superpower.
    24. 24. Resilience noun. The ability to bounce back from adversity.
    25. 25. Resilience = Capt. “Sully” Sullenberger Hudson River crash landing, 2009 Purpose Connection Control
    26. 26. Purpose A far-reaching steady goal; something personally meaningful that reaches out into the world.
    27. 27. Purpose “Those who have a „why‟ to live can bear with almost any „how.‟” – Viktor Frankl, Man's Search for Meaning
    28. 28. Purpose “Be sure you put your feet in the right place, then stand firm.” – Abraham Lincoln
    29. 29. Connection Authentic relationship with others, a sense of belonging, the opposite of loneliness.
    30. 30. Connection “Although we like to think of ourselves as mythic individualists, we are fundamentally social organisms.” – John Cacioppo, social neuroscientist
    31. 31. Connection “You have – within you – the fuel to thrive and to flourish, and to leave this world in better shape than you found it. You tap into it whenever you feel connected to others and loved.” – Barbara Fredrickson, social psychologist
    32. 32. Control Our belief in our power to affect our destinies, the engine of motivation.
    33. 33. Malala Yousafzai Student and girls‟ rights activist, survivor of Taliban assassination attempt Control
    34. 34. Control Aron Ralston Outdoorsman
    35. 35. View footage on YouTube Derek Redmond Olympic sprinter
    36. 36. What is your unique role as a leader in cultivating resilience?
    37. 37. “Our job as leaders is to provide structural ways to create the experience of belonging in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes, all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.” – Peter Block
    38. 38. What is belonging? Longing to be – to find our deeper purpose “„Being‟ is to find our deeper purpose in all that we do.” To be related and to be part of something “To belong is to know, even in the middle of the night, that I am among friends.” A sense of being an owner “What I consider mine I will build and nurture.”
    39. 39. Belonging supports resilience Resilience – the ability to bounce back from adversity, injury or insult – is cultivated through a sense of: PURPOSE CONNECTION CONTROL
    40. 40. Cultivating belonging Longing to be – to find our deeper purpose “„Being‟ is to find our deeper purpose in all that we do.” PURPOSE To be related and to be part of something “To belong is to know, even in the middle of the night, CONNECTION that I am among friends.” A sense of being an owner “What I consider mine I will build and nurture.” CONTROL
    41. 41. “Our job as leaders is to provide structural ways to create the experience of belonging in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes, all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.” – Peter Block
    42. 42. “Our job as leaders is to provide structural ways to create the experience of belonging …”
    43. 43. “Our job as leaders is to provide structural ways to create the experience of belonging …”
    44. 44. “Our job as leaders is to provide structural ways to create the experience of belonging …”
    45. 45. “Our job as leaders is to provide structural ways to create the experience of belonging …”
    46. 46. “Our job as leaders is to provide structural ways to create the experience of belonging in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes, all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.” – Peter Block
    47. 47. “… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”
    48. 48. “… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”
    49. 49. “… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”
    50. 50. “… in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes … ”
    51. 51. “Our job as leaders is to provide structural ways to create the experience of belonging in all the places where people come together to get something done – our meetings, dialogues, conferences, planning processes, all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.”
    52. 52. “… all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.”
    53. 53. “… all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.”
    54. 54. “… all those gatherings where we assemble to reflect on and decide the kind of future we want for ourselves.”
    55. 55. Warning!
    56. 56. Warning! You can be innovative, resilient and create belonging – and be a terrorist, cult leader or virus.
    57. 57. Warning! You can be innovative, resilient and create belonging – and be a terrorist, cult leader or virus.
    58. 58. Compassion Recognizing suffering in others and acting to alleviate that suffering.
    59. 59. Integrity Keeping the promises you make to yourself and others.
    60. 60. Innovative, generative leaders cultivate resilience, create a sense of belonging and act with compassion and integrity.
    61. 61. This is not easy. Two case studies for your considertation …
    62. 62. This is not easy. Two case studies for your consideration …
    63. 63. Case Study #1 Hancock Bank
    64. 64. Hancock Bank Hurricane Katrina, 2005
    65. 65. Hurricane Katrina, 2005 90 of 103 Hancock branches destroyed No electricity, no computers No account data
    66. 66. Hancock Bank: Back to Purpose Company Values • • • • • Honor & Integrity Strength & Stability Commitment to Service Teamwork Personal Responsibility
    67. 67. Hancock Bank: Back to Purpose From ATMs to Card Table • • • • Sign your name Give your address Give your SS# Get $200
    68. 68. $42 Million $42 million given out All but $200K returned 13K new accounts in 5 months
    69. 69. Case Study #2 Games for young cancer patients, from HopeLab Re-Mission
    70. 70. Designing tech to unlock resilience
    71. 71. Re-Mission Games for young cancer patients, from HopeLab
    72. 72. p = .034 70 Re-Mission 65 Control 60 55 Baseline Follow-up 20 10 p = .027 6.2 Re-Mission 6.0 Control 5.8 5.6 Baseline Follow-up Chemotherapy: Oral 6MP p = .008 30 0 Self-Efficacy 3.8 Plasma 6MP (log10) 40 Control Total MEMS Cap Events Antibiotics Cancer-specific self-efficacy (1-7 scale) Intervention-targeted knowledge (% correct) Cancer Knowledge p = .002 Re-Mission 3.6 Control 3.4 3.2 Baseline Follow-up Re-Mission Boosts players‟ sense of control, shifts attitudes, boosts positive emotion and improves health behavior
    73. 73. Re-Mission More than 250,000 games in 82 countries
    74. 74. Victory!
    75. 75. To recap ……
    76. 76. Resilience is key to innovation. Resilience enhances a sense of belonging – a key attribute cultivated by great leaders. Resilience nurtured with integrity and compassion is an unstoppable force for good.
    77. 77. Resilience is key to innovation. Resilience enhances a sense of belonging, a key attribute cultivated by great leaders. Resilience nurtured with integrity and compassion is an unstoppable force for good.
    78. 78. Resilience is key to innovation. Resilience is enhanced by a sense of belonging, a key attribute cultivated by great leaders. Resilience nurtured with compassion and integrity is an unstoppable force for good.
    79. 79. If you cultivate resilience with compassion and integrity, you will transform the world.
    80. 80. “The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy… I have decided to stick with love. Hate is too great a burden to bear.” ― Martin Luther King, Jr.
    81. 81. Resilience is your superpower.
    82. 82. Time to put on your cape.
    83. 83. Mahalo. Pat Christen, President & CEO, HopeLab

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