Working with Teams ~ A HootSuite Info Sheet

Team Study Case CollaborationWorking with TeamsSocial media management and community building are key activities inorganizations of all sizes, and team collaboration is a valuable way to Team Collaboration is one ofstreamline multiple social media accounts with numerous contributors. the most powerful functionsThis info sheet outlines the many useful collaboration tools availablewith HootSuite’s Premium Plans. in HootSuite – simple,Building a TeamBuilding and managing a team in HootSuite is easy. Account ownersand advanced team members can invite colleagues, clients andcontractors as team members directly from the My Organization panel HootSuite Pro and Enterprise Plansfrom Settings in the HootSuite dashboard. Enter an email address, add offer varying permission levels for team members: Account owner: there is only one owner for each social network account within HootSuite. The owner has full control over administrative privileges on the account. Advanced team members: post members and do some simple account management tasks. Basic team members: these membersTip: Geo-location searching simply post to networks, utilize draftTap into emerging technologies like messages and share the searchgeo-located search and check-in columns for tracking and monitoring.games like Foursquare. Filter downsearch results to include only local Limited Permissions (Enterpriseupdates from users who include geo- Only): These team members are limited from posting updates directlyyour neighborhood. Additionally, you to social networks. Messages fromYou also have a choice of permission levels when adding team can offer special perks to potential these members require approvalmembers, granting collaborators more or less access depending on customers playing geo-location and are scheduled in a convenienttheir roles. Account Owners can migrate ownership to another team approval queue for Basic or Advanced games using HootSuite mobile toolsmember if roles or personnel change, and they can revoke a team members to review. on iPhone or Blackberry.member’s access at any time, without compromising security orchanging passwords.

Case Study Team CollaborationStreamline Workflow Ensure all messages are handled personnel using Assignments. TheseSocial media is no longer the task of one department; customer tools will help teams assist customersservice groups, support desks and marketing teams are each and clients more quickly, moreinvolved with outreach to customers and audiences. With HootSuite, accurately, and with less redundancy.team managers can easily assign messages to the appropriateteam members for follow-up, and include an explanatory note orinstructions if needed. Once assigned, managers can then trackresponses and turnaround times.ensure responses are timely and nothing slips through the cracks. Youcan also share draft messages for consistent tone and messaging.Finally, resolved messages are clearly marked to prevent redundancies. Built for Growth The Pro and Enterprise Plans are designed with team functionality in mind and can easily be scaled based on your needs. Additional team members, Analytics Points and seatsListening in HootSuite University can be added at any time. Visit HootSuite.com/PlansA social media campaign in full swing requires substantial to learn more.monitoring. Team members will need to stay on top of brandmentions, campaign hashtags, contest submissions and more. Keepyour team coordinated with shared search and keyword streams to More Info:capture campaign-relevant content from your social networks. Twitter: @HootBusiness, @HootSuite_Help, @HootSuiteSharing streams allows team members to assign messages to one Email: sales@hootsuite.comanother and track which messages have already been responded to, Help Desk: help.hootsuite.comthereby avoiding duplicate messages. Plus, shared message draftsallow for consistent messaging. Additionally, teams can share Twitter

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Working with Teams ~ A HootSuite Info Sheet

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Working with Teams ~ A HootSuite Info Sheet Document Transcript