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Achieving Organizational Excellence

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Achieving Organizational Excellence thru alignment of people, process and strategy.

Achieving Organizational Excellence thru alignment of people, process and strategy.

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  • Jamil Packaging – Tue,6/8, 9a 45 Minutes, 7-10 FTE @ JamilGOAL: Inform, Inspire/Motivate, Have FunBRING Coach Flyer, DIALOG Playbook Sample, DIALOG Brochure 4-Page Flyers, Bus.CardsHANDOUT 1-page, 2 Sided – DIALOG/QuestionsAssemble TUB:Turning Point, PPT Clicker, Music Stand, Handouts, Projector, Extension CordCONTACT: David Diroll, JrSCHEDULEIntro – Me, Movie, Baldrige Quality Background – 8 Pages – 10 MinCore Message - 7 Categories 20 MinClose – Focus, Align, Execute
  • Transcript

    • 1.
    • 2. Organizational ExcellenceAchieving World Class Quality
      Prepared For – XXXXXX – 2010
      Patrick S. Frazier, CBC
      Five Star Performance, LLC
      Patrick.S.Frazier@CoachingAuthority.net
      574.286.1123
    • 3. What is MOST Important to YOU?
      Competitive Advantage
      Enhanced Product/Service
      Customer Loyalty
      Increased Market Share
      Ability to Innovate
      Increased Revenue/Growth
    • 4. Model of Alignment
    • 5. Malcolm Baldrige Quality Award
      Baldrige Award
      999 Applicants
      62 Award Winners
      • Cadillac Motor Car Division, 1990
      • 6. Merrill Lynch Credit Corporation, 1997
      • 7. St. Lukes Hospital of Kansas City, 2003
      • 8. Community Consolidated School District, 2003
      • 9. Park Place Lexus, 2005
      • 10. North Mississippi Medical Center, 2006
    • What Does The Baldrige Award Measure?
      Leadership
      Strategic Planning
      Customer and Market Focus
      Measurement, Analysis, and Knowledge Mgmt
      Workforce Focus
      Process Management
      Business Results
    • 11. Senior Management has defined a clear direction for our organization.
      Strongly Agree
      Somewhat Agree
      Neutral
      Somewhat Disagree
      Strongly Disagree
      I Don’t Know
    • 12. Leadership
      This category examines how senior executives guides the organization and how the organization addresses its responsibilities to the public and practices good citizenship.
      http://www.nist.gov/public_affairs/factsheet/baldfaqs.htm
    • 13. I have written goals and objectives which support the organizations overall objectives.
      Strongly Agree
      Somewhat Agree
      Neutral
      Somewhat Disagree
      Strongly Disagree
      I Don’t Know
    • 14. Strategic Planning
      This category examines how the organization sets strategic directions and how it determines key action plans.
      I have written goals and objectives which support the organizations overall objectives.
      http://www.nist.gov/public_affairs/factsheet/baldfaqs.htm
    • 15. We have a good system for tracking customer satisfaction.
      Strongly Agree
      Somewhat Agree
      Neutral
      Somewhat Disagree
      Strongly Disagree
      I Don’t Know
    • 16. Customer and Market Focus
      This category examines how the organization determines requirements and expectations of customers and markets; builds relationships with customers; and acquires, satisfies, and retains customers.
      http://www.nist.gov/public_affairs/factsheet/baldfaqs.htm
    • 17. Every month I am given data that shows how my department is contributing to the organizations results.
      Strongly Agree
      Somewhat Agree
      Neutral
      Somewhat Disagree
      Strongly Disagree
      I Don’t Know
    • 18. Measurement, Analysis, and Knowledge Management
      This category examines the management, effective use, analysis, and improvement of data and information to support key organization processes and the organization’s performance management system.
      http://www.nist.gov/public_affairs/factsheet/baldfaqs.htm
    • 19. I have been provided with training to allow me to continually improve my skills and abilities.
      Strongly Agree
      Somewhat Agree
      Neutral
      Somewhat Disagree
      Strongly Disagree
      I Don’t Know
    • 20. Workforce Focus
      This category examines how the organization enables its workforce to develop its full potential and how the workforce is aligned with the organization’s objectives.
      http://www.nist.gov/public_affairs/factsheet/baldfaqs.htm
    • 21. When we work on the development of new products/services, we include potential customers in the process.
      Strongly Agree
      Somewhat Agree
      Neutral
      Somewhat Disagree
      Strongly Disagree
      I Don’t Know
    • 22. Process Management
      This process examines aspects of how key production/delivery and support processes are designed, managed, and improved.
      http://www.nist.gov/public_affairs/factsheet/baldfaqs.htm
    • 23. I feel as though I have personal responsibility toward this organization achieving business results.
      Strongly Agree
      Somewhat Agree
      Neutral
      Somewhat Disagree
      Strongly Disagree
      I Don’t Know
    • 24. Business Results
      This category examines the organization’s performance and improvement in its key business areas: customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, operational performance, and governance and social responsibility.
      This category also examines how the organization performs relative to competitors.
      http://www.nist.gov/public_affairs/factsheet/baldfaqs.htm
    • 25. How likely are you to recommend our organization to a friend?
      Absolutely!
      Most Likely
      Depends?
      Probably Not
      Not a Chance!
    • 26. Calculating Employee Loyalty Score (ELS)
      Positive = Absolutely! + Most Likely
      Negative = Probably Not + Not a Chance!
      Net Promoter (ELS) = Positive% – Negative%
      Key:
      MOST Companies = 0%-33%
      ABOVE Average = 33% - 50%
      BEST in Class = 50%-60%
    • 27. Model of Alignment with Criteria
    • 28. Bringing it into focus!
    • 29. If You Can’t Measure It, You Can’t Manage It
      What Gets Recognized
      gets Repeated.
      No Action Implies Permission
      Good is the enemy of GREAT!
    • 30. GOT A COACH?
      BDC
      The Coaching Authority for Michiana!
    • 31. Organizational ExcellenceAchieving World Class Quality
      Prepared For – Jamil Packaging – June 2010
      Patrick S. Frazier, CBC
      Five Star Performance, LLC
      Patrick.S.Frazier@CoachingAuthority.net
      www.coachingauthority.net
      574.286.1123

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