eReader & Gadget Presentation - NELA 2013
Upcoming SlideShare
Loading in...5
×
 

eReader & Gadget Presentation - NELA 2013

on

  • 199 views

 

Statistics

Views

Total Views
199
Views on SlideShare
199
Embed Views
0

Actions

Likes
0
Downloads
1
Comments
0

0 Embeds 0

No embeds

Accessibility

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    eReader & Gadget Presentation - NELA 2013 eReader & Gadget Presentation - NELA 2013 Presentation Transcript

    • Mat Bose – Assistant Director, Hooksett Library mbose@hooksettlibrary.org
    •  Public library located between two cities in southern     NH (Concord & Manchester) Serve almost 14,000 people (population) 6,700 card holders Circulated 210,000 items (FY2013) 2013 New Hampshire Library of the Year! (NHLTA)
    • What are we doing?  Facilitating a monthly user group meeting  All devices welcome  Promote library services  Supporting device users  Building relationships
    • Why are we doing it?  Community needs technology support  Promote our services  Overdrive & 3M  Lending devices  Atomic Training  Online Newsstand  Electronic Resources
    • How do we do it?  Two library facilitators  Registration (device & specific questions)  Communicate with attendees (E-mail list)  Agenda - Invitation  Follow up information  Share a library service, tech news, apps, brochures, etc.  Answer questions  Smaller groups by device/OS
    • Marketing the group  Electronic Sign  Referrals from staff members  E-mail communications  Flyers in library (and on kiosk computer)  Local Newspaper, Newsletter (Constant Contact), etc.  Website and Calendar of Events
    • Our Experience Challenges Achievements  Size of the group  Regular attendees  Experience levels of users  Group member assistance  Variety of Devices  Awareness of services  3M  Atomic Training  Byki  Mobile Catalog  Word of Mouth Promotion  Staff Education
    • Example #1 “Thank you for showing me how to use the 3M Cloud Library, I am using it for all of my eBook reading now!” Kindle Fire HD User (was struggling with Overdrive)
    • Example #2 “Can I make an appointment to get additional help with my Google Nexus, and my computer questions?” Google Nexus User (Ongoing support)
    • Example #3 “I’d be happy to get together sometime to help you learn more about your iPad.” User Group Attendee (to another attendee)
    • Reasons to continue…  Interaction (Patron feedback)  Perception (Tech Assistance @ Your Library)  Resource awareness (Promoting services)  Community connections  Word of Mouth Promotion
    • What is next?  Individual Instruction  iPad Classes  Computer Classes  Atomic Training  EveryoneOn.org (Find free training classes)
    • Mat Bose – Assistant Director, Hooksett Library mbose@hooksettlibrary.org www.slideshare.net/hookref/