eReader & Gadget Presentation - NELA 2013

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eReader & Gadget Presentation - NELA 2013

  1. 1. Mat Bose – Assistant Director, Hooksett Library mbose@hooksettlibrary.org
  2. 2.  Public library located between two cities in southern     NH (Concord & Manchester) Serve almost 14,000 people (population) 6,700 card holders Circulated 210,000 items (FY2013) 2013 New Hampshire Library of the Year! (NHLTA)
  3. 3. What are we doing?  Facilitating a monthly user group meeting  All devices welcome  Promote library services  Supporting device users  Building relationships
  4. 4. Why are we doing it?  Community needs technology support  Promote our services  Overdrive & 3M  Lending devices  Atomic Training  Online Newsstand  Electronic Resources
  5. 5. How do we do it?  Two library facilitators  Registration (device & specific questions)  Communicate with attendees (E-mail list)  Agenda - Invitation  Follow up information  Share a library service, tech news, apps, brochures, etc.  Answer questions  Smaller groups by device/OS
  6. 6. Marketing the group  Electronic Sign  Referrals from staff members  E-mail communications  Flyers in library (and on kiosk computer)  Local Newspaper, Newsletter (Constant Contact), etc.  Website and Calendar of Events
  7. 7. Our Experience Challenges Achievements  Size of the group  Regular attendees  Experience levels of users  Group member assistance  Variety of Devices  Awareness of services  3M  Atomic Training  Byki  Mobile Catalog  Word of Mouth Promotion  Staff Education
  8. 8. Example #1 “Thank you for showing me how to use the 3M Cloud Library, I am using it for all of my eBook reading now!” Kindle Fire HD User (was struggling with Overdrive)
  9. 9. Example #2 “Can I make an appointment to get additional help with my Google Nexus, and my computer questions?” Google Nexus User (Ongoing support)
  10. 10. Example #3 “I’d be happy to get together sometime to help you learn more about your iPad.” User Group Attendee (to another attendee)
  11. 11. Reasons to continue…  Interaction (Patron feedback)  Perception (Tech Assistance @ Your Library)  Resource awareness (Promoting services)  Community connections  Word of Mouth Promotion
  12. 12. What is next?  Individual Instruction  iPad Classes  Computer Classes  Atomic Training  EveryoneOn.org (Find free training classes)
  13. 13. Mat Bose – Assistant Director, Hooksett Library mbose@hooksettlibrary.org www.slideshare.net/hookref/

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