Mgt 311 final exams


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Mgt 311 final exams

  1. 1. MGT 311 FINAL EXAM CLICK & DOWNLOAD SOLUTION1) mgt 311 final exam In her work in the publishing industry, Vera seeks out new authors whom sheconsiders promising. In the past 2 years she has found a number of new writers whose work she thoughtwas exceptional, and immersed herself in the task of helping them shape their manuscripts forsubmission to her managers for publishing. Although she was extremely proud of the results, none ofthe authors she worked with were chosen for publication. Vera believes that the decision not to publishthese authors was based on personal rivalries within. Mgt 311 final exam2) Julia works as a receptionist at a real-estate company. Her boss just came in the door and yelled ather, telling her that the front office was a mess and that she needed to get up and clean it immediately.After her boss left the room ... Mgt 311 final exam3) Erin works on a software help desk. After being yelled at by a customer about the state of hercompanys software, she becomes angry, and has to take a short break to calm down. What m4) Any incompatibility between two or more attitudes or between behavior and attitudes results inwhat? Mgt 311 final exam gt 311 final exam5) What is the degree to which a person identifies with his or her job, actively participates in it, andconsiders his or her performance as being important to self-worth?6) What term is used for those emotions that an organization requires workers to show and considersappropriate for a given job? Mgt 311 final exam7) Janet needs to assign a very important advertising account to one of her writers. First she reviewedeach writers work load, then she studied the sales data of the products for the last three campaigns ofeach writer, then she reviewed each writers annual review ..8) Basing managerial methods on the best available scientific evidence is called what?
  2. 2. 9) The manager at a construction site observes that he is spending a great deal of time interviewingprospective employees. This is due to the large amount of absenteeism and turnover among his skilledworkers. While questioning exiting employees, he discovers that many of them quit because they feelthe work place is too ... Mgt 311 final exam10) Phil loves sales. He has been a stellar sales person since he was 12. Recently he was awarded a fullpaid trip for two to Puerto Rico for breaking a company sales record. Phil is so motivated to work, he hasset a new goal to break his old record in the coming year. Taking into account self-determination theory,why did the company recognition and award, an extrinsic reward, motivate Phil? Mgt 311 final exam11) Tony loves programming. He was on the ground level of the computer revolution. This year his bosshas set personal goals for each of the programmers, one of which includes a presentation from eachprogrammer about a project. Tony is very annoyed because he has a tremendous amount of work to doand he will have to spend the weekend, his personal time, preparing the presentation. Taking into mgt311 final exam account self-determination theory, why did his manager’s goals and the presentationreduce Tonys motivation?12) Glendon has a degree in business and worked for 2 years at an international firm in Spain. When thefirm suffered cutbacks and Glendon returned home, he took a job at a nonprofit agency mentoring at-risk Spanish-speaking children. Glendon earns a third of what he earned in the business world, but hasdecided that his new goal is to acquire a larger case load and continue to use his Spanish to help people.Which theory explains why Glendon is happy with a much smaller external reward for his work? Mgt311 final exam13) Today Marcis boss entered her cubicle and told her that her work has been fantastic, and thatbecause of her last project the client is going to give the company all of their business. Marcis bosscontinued to talk about what a great job shes doing. When her boss left, Marci felt very confident andsatisfied with herself and her job. Marcis boss uses communication in which of the following functions?Mgt 311 final exam14) What can managers do to make sure that important information is not withheld from them throughsilence?
  3. 3. 15) When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400 managers, heerred by selecting the wrong Mgt 311 final exam16) Araceli is a team member in a large corporation. She never speaks in the team meetings because shehas seen members talk behind each others backs outside of the meetings. Members are constantlymonitoring the other members work, looking for a mistake to point out in a meeting. According to theinformation provided, which contextual factor is most likely hindering the success of Aracelis team?Mgt 311 final exam17) Ayesha is leading a group to develop a prototype for a new product. She has chosen three people towork with her. Ben and Tom are good friends and socialize on the weekend. They are both very creative.Julian is older than Ben and Tom, but they have worked together before and been quite productive.Julian is organized. Ayesha has never worked with any of the men, but knows the product well. Shebrings the highest level of expertise. Which of the following statements best describes Ayeshas group?18) Irma does not like a few of the standard operating procedures adapted for the new project.However, she discussed the items with the team and told them that she realized she was in the minorityand that she would adapt the new procedures to maintain smooth operations within the team. What isthis type of intention called?19) Angelina feels that her cubicle neighbor talks too loudly on the phone, but in other ways she is agreat neighbor. Angelina gets annoyed every time her neighbors phone rings, but she has decided it issimply not worth the trouble to talk to her neighbor. What is Angelinas conflict intention called?20) For process conflict to be productive, it must be21) The right inherent in a managerial position to give orders and expect orders to be obeyed is termed22) ________ are consistent with recent efforts by companies to reduce costs, cut overhead, speed updecision making, increase flexibility, get closer to customers, and empower employees.
  4. 4. 23) What is the process through which employees are adapted to an organizations culture?24) If there is a basic conflict between the individuals expectations and the reality of working in anorganization, the employee is most likely to be disillusioned and quit during which stage of socialization?25) When your superior offers you a raise if you will perform additional work beyond the requirementsof your job, he or she is exercising ________ power.26) Political behaviors usually27) Regardless of the composition of a group, managers can leverage diversity to achieve superiorperformance by which of the following approaches?28) Effective workforce programs that encourage diversity have three distinct components. First, theyinform managers about the legal framework for equal employment opportunities and encourage fairtreatment. Second, they mgt311 final exam teach managers how a diverse workforce will be better ableto serve a diverse market of customers and clients. Third, they29) If individuals resisting change are included in making change decisions in an attempt to gain theirsupport, what is this approach called?30) Which tactic to overcome resistance to change is a relatively easy way to gain the support ofadversaries, but may backfire if the targets become aware of the tactic?