MGT 230 Final ExamCLICK & DOWNLOAD SOLUTION1) MGT 230 Final Exam Planning involves which of the following?A. Analyzing current situationsB. Determining rewards for goals achievementC. Motivating employeesD. Implementing necessary changes2) _______ is specifying the goals to be achieved and deciding in advance the appropriateactions needed to achieve those goals.A. StaffingB. LeadingC. OrganizingD. Planning3) Advances in genetic engineering and biotechnology are expected to produce some foodproducts that will become available year-round even in northern climates. These changes willprovide grocers with an opportunity to reduce their shipping costs while at the same time,offering fresher produce to their customers. These advances are an example of changes in theA. technological environmentB. economic environmentC. political environmentD. ecological environment4) _________ trends regarding how people think and behave have major implications formanagement of the labor force, corporate social actions, and strategic decisions about productsand markets.A. PsychologicalB. EconomicC. TechnologicalD. Societal5) Which of the following is a step in the decision-making process?A. Generating an ideaB. Good business planningC. Evaluating the decisionD. Delegating a task6) Which is a step in the decision-making process?A. Resolving and reducing conflictB. Making the choiceC. Using the lack of structureD. Delegating a task
7) The targets or ends the manager wants to reach are calledA. goalsB. missionsC. visionsD. strategies8) In the _______________ stage of the planning process, managers should weigh theadvantages, disadvantages, and potential effects of each alternative goal and planA. goal and evaluationB. goal and plan selectionC. implementationD. alternate goals and plans9) Tactical planning would include which of the following?A. Profit goalsB. Design, test, and install the equipment needed to produce a new product lineC. Human resources requirementsD. Return on investment10) The internal analysis component of the strategic management process assesses theorganization’sA. performance levelsB. competitorsC. industry growth rateD. product substitutions in the market11) Suppose you face a question regarding how to handle a defective piece of equipment thatyour company sold. To tell the customer would cost you a substantial amount of money, but ifthe equipment fails, it could lead to serious injury of the customer. You decide to disclose thedefect and suggest alternatives to eliminate the risk of injury. This decision employs whichethical approach?A. UniversalismB. EgoismC. RelativismD. Virtue ethics12) Your organization faces an ethical question. There has been a problem with your accountingprocess that has resulted in lower profits being reported than were actually earned. You areattending a meeting where senior management is deciding how to handle the situation. Thepeople at the table have varying views of what action to take and why. John wants to report theerror immediately because he believes that it is the right thing to do and that will keep them allout of jail. Bruce wants to report the error because it is the honest thing to do. After hearing hiscolleagues opinions, Carlos says he wants to report the error as well because he believes thegroup is right. Carlos is using which ethical system for his decision making?A. UniversalismB. Relativism
C. UtilitarianismD. Virtue ethics13) In the study by Lawrence and Lorsch, companies in complex, dynamic environmentsdeveloped _____ levels of differentiation; and _____ levels of integrationA. low; lowB. high; highC. low; highD. high; low14) An aspect of the organization’s internal environment created by job specialization and thedivision of labor is calledA. differentiationB. integrationC. division of laborD. specialization15) An organization with departmentalization that groups units around products, customers, orgeographic regions is called aA. divisional organizationB. centralized organizationC. matrix organizationD. functional organization16) Which of the following statements about matrix organizations is true?A. A matrix organization is the same as a functional organizationB. A matrix organization is the same as a product organizationC. A matrix organization is a hybrid of the functional and divisional organizational formsD. A matrix organization is considered out-of-date compared to the organic organization17) An organization with departmentalization that groups units around products, customers, orgeographic regions is called aA. centralized organizationB. matrix organizationC. virtual organizationD. divisional organization18) Sports International (SI) began business by making shoes for athletes. They soon expandedinto making shoes for non-athletic purposes. They now manufacture and distribute clothing,sporting equipment, and protective sports gear worldwide. They are departmentalized byproducts sold to serious athletes, products sold to "weekend" athletes and products sold to sportsteams. SI has utilized which form of departmentalization?A. GeographicB. CustomerC. FunctionalD. Matrix
19) The trait known as leadership motivation suggests that great leadersA. can motivate others to work hardB. can motivate others to become leadersC. can motivate others to joinD. want to lead20) A leadership perspective that attempts to identify what effective leaders do and the behaviorsthey exhibit is referred to as theA. behavioral approachB. trait approachC. transformational leadershipD. strategic approach21) __________ leadership invites colleagues at the same level to solve problems togetherA. HorizontalB. CollegialC. LateralD. Linear22) Leaders who relate to others to serve their needs and enhance their personal growth whilestrengthening the organization are known asA. lateral leadersB. shared leadersC. bridge leadersD. servant-leaders23) The basic goal of managing diversity is to:A. treat all people the sameB. increase the numbers of minorities in businessC. enhance organizational cohesivenessD. understand and value employee differences24) Future trends in the labor force include aA. smaller labor forceB. more experienced labor forceC. more homogenous labor forceD. younger labor force25) Behavior that gives purpose and meaning to organizations, while envisioning and creating apositive future, is known asA. strategic leadershipB. supervisory leadershipC. organizational leadershipD. task leadership
26) The correspondence between actions and words that include characteristics such as honestyand credibility is known asA. driveB. self-confidenceC. knowledge of the businessD. integrity27) Owners from two businesses have asked you which type of control system they shouldutilize. To help you make your decision, they have each provided a brief description of theirorganization. Alpha Omega, Inc., is a large corporation built in the 1950s. They producechemical concentrates for industrial cleaning. Their organization uses a strict set of rules andregulations with their workforce. They have the ability to track a large amount of data usingstatistical techniques. Mid-Atlantic Health is a regional medical center. They want to use acontrol system that will allow them to tie pricing of services and profits to specific services in themedical center. The control systems that should be used in the scenarios above were developedbyA. William OuchiB. XeroxC. Frederick TaylorD. Motorola28) Your manager is speaking to a group of employees about a problem in your department.Employees are not complying with the rules regarding clocking in and clocking out each day.The rules in this situation are very important as employees will not receive their correct pay ifthe clocking procedures are not followed. There are three suggestions being considered toaddress this problem.1. Employees will be monitored at the entrance during shift changes to make sure that eachcomplies with the procedure.2. Reports will be reviewed at the end of each pay period. The reports will contain datatracking the number of employees not complying with the procedures each shift. Employeesviolating the procedure will be counseled to correct the problem.3. A new procedure will be developed describing an easier procedure for employees to follow.Training will be conducted so that each employee knows the policy and the procedure before it isenacted.Option 1 describes which approach to bureaucratic control?A. FeedbackB. ConcurrentC. FeedforwardD. Market29) Suppose you are interviewing the CEO of a large company. The CEO is telling you about hisor her job as a manager and how he or she spends time. Using the description below, whichfunction of management is the CEO most likely describing in this example?
"My job, for some part of each day, is to empower our employees to think of things in new anddifferent ways, not just to come to work and complete the tasks on a list."A. OrganizingB. LeadingC. ControllingD. Decision making30) Suppose you are interviewing the CEO of a large company. The CEO is telling you about hisor her job as a manager and how he or she spends time. Using the description below, whichfunction of management is the CEO most likely describing in this example?"Every six months or so, my senior management team and I meet to discuss the goals that will beachieved over the next year, three years, and beyond. We then make sure we are clear on whowill take responsibility to see that the a