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Unit 1 a&b revision
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Unit 1 a&b revision


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  • 1. Job Titles  Chief Buyer  Quality Manager  Warehouse Supervisor  Stock Controller  Quality Controller  Buyer
  • 2. Purchasing Includes:  Collecting and processing purchase requisitions from departments  Obtaining quotations, catalogues and price lists from suppliers  Agreeing with purchase prices and conditions with suppliers  Receiving and checking deliveries  Keeping stock records  Checking invoices and authorising payments for goods
  • 3. Job Titles  Recruitment Manager  Training Manager  Health & Safety Officer  Employee Relations Manager  Training Officer
  • 4. Human Resources Includes:  Advertising vacancies  Preparing job descriptions and job specifications  Issuing and collecting job applications  Arranging and conducting interviews  Preparing employee contracts  Keeping employee records  Assisting with staff appraisal  Organising training courses if needed  Dealing with health & Safety (accident reports ect)
  • 5. Job Titles  Chief Accountant  Financial Accountant  Management Accountant  Credit Controller  Invoice Supervisor  Wages Assistant
  • 6. Finance Includes:  Checking invoices, credit notes and statements from suppliers of goods/services  Preparing invoices, credit notes and statements for delivery to customers  Preparing cheques for suppliers  Banking cash and cheques from customers  Preparing budgets and final accounts  Calculating wages and preparing payslips  Completing tax returns  Analysing financial information for management and shareholders
  • 7. Job Titles  Marketing Manager  Area Sales Manager  Market Research Manager  Advertising Manager  Sales Representative  Telesales Assistant
  • 8. Sales & Marketing Includes:  Identifying potential new customers and products  Dealing with enquiries from customers  Collecting and processing orders from customers  Preparing and conducting consumer surveys  Analysing market research questionnaires  Preparing publicity, organising exhibitions
  • 9. Job Titles  Office Manager  Administration Supervisor  Secretary  Computer Operator  Receptionists  Reprographics Assistant  Mailroom Assistant  Filing Clerk  Office Junior
  • 10. Administration Includes:  Word Processing  Desktop publishing  Incoming, Outgoings and Internet Mail  Secretarial Services  Receptional and Switchboards  Reprographics  Manual and Computerised Databases  Office Supplies  Email and Faxes  Petty Cash and Financial Records (spreadsheets)
  • 11. Organisation Pyramid Board of Directors Chief Executive Senior Managers Managers Junior Managers Supervisors Assistants
  • 12. Span Of Control  Span of Control means the number of people who report to a manager Manager Manager Employees Employees Narrow Span of Control Wide Span of Control
  • 13. Team Work in Organisations  Everyone has a common goal  Everyone is committed to realising goal  Team planning and tactics discussed  Members pull together  Members help each other  Win or lose as a team  Team greater than sum of their parts
  • 14. Organisational Structures Organisations either have a tall or flat structure Tall Structure Flat Structure
  • 15. Tall Structures  Many Levels of management  Managers will have narrow spans of control  Management posts usually specialised Benefits •Easier for managers to supervise staff •More promotion opportunities Costs •Slow decision making •Workers may have little freedom or responsibility
  • 16. Flat Structures  Few levels of management  Managers have wider spans of control Benefits •Employees have more authority and responsibility •Decision making is quicker Costs •Employees have greater workload •Employees may need training for multi-tasking
  • 17. Chain of Command Chain of command is the way instructions are passed down from one level of post to another within an organisation
  • 18. Recruitment Manager Board of Directors Managing Director Sales and Marketing Director Finance Director Purchasing Director Personnel Director Sales Manager Marketing Manager Accountant Purchasing Manager Training Manager
  • 19. Line and Lateral Relationships  A line relationship exists between a manager and the employees immediately below them, illustrated by vertical lines in an organisation chart  A lateral relationship exists between employees on the same level and report to the same line manager
  • 20. Organisation Change  Growth  Downsizing  Delayering  Outsourcing
  • 21. Growth What Happens?  Sales of goods/services increases  More staff employed to meet increased sales Effect of Org. chart  More staff on various levels  New departments  New specialists
  • 22. Downsizing What happens?  Staff ‘laid-off’  Wages (labour costs) are reduced Effect on Org. chart  Greater workload for departments  Some posts will disappear  Workers have more duties
  • 23. Delayering What happens?  Levels of management are reduced (move from tall to flat structures)  Wider spans of control Effect on Org. chart  Flatter structure  Fewer management posts  Increased worker responsibilities
  • 24. Outsourcing What happens?  Sub-contractors come in to do activities  Sub-contractors bring their expertise Effect on Org. chart  Simpler organisation chart (fewer departments & fewer specialist members of staff)