<ul><li>Together Everyone Achieves More </li></ul>
Holly Rae Bemis-Schurtz  @hollyrae Laura Grant  @laurapresently Phillip Johnson  @phlipper3000 Division of Student Success...
The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Over...
The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools The ...
 
“ NMSU is following me… isn’t that kinda creepy?”
<ul><li>“… formed …the goal of creating a touchpoint for students within Twitter” </li></ul><ul><ul><li>Mission </li></ul>...
<ul><li>There is strength in numbers. Multiple perspectives are important. </li></ul>
<ul><li>Choose your team with experience in mind. </li></ul>
The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Incr...
 
 
 
 
 
<ul><li>A single perspective is not enough. </li></ul><ul><li>Twitter experience alone is not enough.  </li></ul><ul><li>A...
<ul><li>Define the roles of your team members and keep participation optional. </li></ul>
The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Taki...
<ul><li>“ We are @nmsu a group of students and staff members..” </li></ul><ul><ul><li>Follow @nmsu </li></ul></ul><ul><ul>...
 
 
 
 
<ul><li>People will be interested - be prepared to share your work with the community. </li></ul>
<ul><li>Invite critique – seek it out if you must – in order to balance your perspective. </li></ul>
The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools The ...
 
 
“ You don’t have to reinvent the wheel; a student support system already exists.”
Collaborators  (Outside Twitter) Collaborators  (Within Twitter) Twitter  Team Media Division Decision Makers Other Twitte...
<ul><li>Your network goes beyond social media – tap into your institutional support framework. </li></ul>
<ul><li>Foster a network of support – create opportunities to engage your peers. </li></ul>
The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools New ...
 
 
 
<ul><li>Engagement takes different forms; some are more challenging to facilitate than others. </li></ul>
<ul><li>A team approach to student support is a moving target – by definition you can't prepare for the unexpected. </li><...
The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Tools
 
The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Putt...
<ul><ul><ul><ul><li>Sustainable when a member leaves or goes on vacation </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Prov...
<ul><li>Holly Rae Bemis-Schurtz  @hollyrae Laura Grant  @laurapresently Phillip Johnson  @phlipper3000 </li></ul><ul><li>D...
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A Team Approach to Student Support in Twitter

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Together Everyone Achieves More: A Team Approach to Student Support in Twitter - A HighEdWeb 2009 Presentation
October 6, 2009 ~ Milwaukee, WI
http://2009.highedweb.org

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A Team Approach to Student Support in Twitter

  1. 1. <ul><li>Together Everyone Achieves More </li></ul>
  2. 2. Holly Rae Bemis-Schurtz @hollyrae Laura Grant @laurapresently Phillip Johnson @phlipper3000 Division of Student Success New Mexico State University http://success.nmsu.edu/heweb09
  3. 3. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Overview
  4. 4. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools The search for persona
  5. 6. “ NMSU is following me… isn’t that kinda creepy?”
  6. 7. <ul><li>“… formed …the goal of creating a touchpoint for students within Twitter” </li></ul><ul><ul><li>Mission </li></ul></ul><ul><ul><li>Team members </li></ul></ul><ul><ul><li>Considerations </li></ul></ul><ul><ul><li>Following norms </li></ul></ul><ul><ul><li>Toolkit </li></ul></ul><ul><ul><li>Resources </li></ul></ul><ul><ul><li>http://bit.ly/nmsut </li></ul></ul>
  7. 8. <ul><li>There is strength in numbers. Multiple perspectives are important. </li></ul>
  8. 9. <ul><li>Choose your team with experience in mind. </li></ul>
  9. 10. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Increased stakes
  10. 16. <ul><li>A single perspective is not enough. </li></ul><ul><li>Twitter experience alone is not enough. </li></ul><ul><li>A student perspective alone is not enough. </li></ul>
  11. 17. <ul><li>Define the roles of your team members and keep participation optional. </li></ul>
  12. 18. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Taking shape
  13. 19. <ul><li>“ We are @nmsu a group of students and staff members..” </li></ul><ul><ul><li>Follow @nmsu </li></ul></ul><ul><ul><li>Who @nmsu follows </li></ul></ul><ul><ul><li>Improve @nmsu </li></ul></ul><ul><ul><li>Team members </li></ul></ul><ul><ul><li>Current updates </li></ul></ul><ul><ul><li>Other NMSU personas </li></ul></ul><ul><ul><li>http://success.nmsu.edu/twitter </li></ul></ul>
  14. 24. <ul><li>People will be interested - be prepared to share your work with the community. </li></ul>
  15. 25. <ul><li>Invite critique – seek it out if you must – in order to balance your perspective. </li></ul>
  16. 26. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools The network emerges
  17. 29. “ You don’t have to reinvent the wheel; a student support system already exists.”
  18. 30. Collaborators (Outside Twitter) Collaborators (Within Twitter) Twitter Team Media Division Decision Makers Other Twitter profiles Alumni Community Students Families University Comm. Think Tank Leadership Team
  19. 31. <ul><li>Your network goes beyond social media – tap into your institutional support framework. </li></ul>
  20. 32. <ul><li>Foster a network of support – create opportunities to engage your peers. </li></ul>
  21. 33. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools New challenges
  22. 37. <ul><li>Engagement takes different forms; some are more challenging to facilitate than others. </li></ul>
  23. 38. <ul><li>A team approach to student support is a moving target – by definition you can't prepare for the unexpected. </li></ul>
  24. 39. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Tools
  25. 41. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Putting it all together
  26. 42. <ul><ul><ul><ul><li>Sustainable when a member leaves or goes on vacation </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Provides a checks & balances system for decision making </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Offers diversity in voice </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Distributes the work load </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Leverages institutional knowledge within the network </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Models an approach for other institutional personae </li></ul></ul></ul></ul>Benefits of a Team Approach to Student Support in Twitter
  27. 43. <ul><li>Holly Rae Bemis-Schurtz @hollyrae Laura Grant @laurapresently Phillip Johnson @phlipper3000 </li></ul><ul><li>Division of Student Success New Mexico State University </li></ul>http://success.nmsu.edu/heweb09

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