Together Everyone Achieves More

Together Everyone Achieves More

Holly Rae Bemis-Schurtz @hollyrae Laura Grant @laurapresently Phillip Johnson @phlipper3000 Division of Student Success New Mexico State University http://success.nmsu.edu/heweb09

The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Overview

The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools The search for persona

“ NMSU is following me… isn’t that kinda creepy?”

“… formed …the goal of creating a touchpoint for students within Twitter” Mission Team members Considerations Following norms Toolkit Resources http://bit.ly/nmsut

“… formed …the goal of creating a touchpoint for students within Twitter”

Mission

Team members

Considerations

Following norms

Toolkit

Resources

http://bit.ly/nmsut

There is strength in numbers. Multiple perspectives are important.

There is strength in numbers. Multiple perspectives are important.

Choose your team with experience in mind.

Choose your team with experience in mind.

The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Increased stakes

A single perspective is not enough. Twitter experience alone is not enough. A student perspective alone is not enough.

A single perspective is not enough.

Twitter experience alone is not enough.

A student perspective alone is not enough.

Define the roles of your team members and keep participation optional.

Define the roles of your team members and keep participation optional.

The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Taking shape

“ We are @nmsu a group of students and staff members..” Follow @nmsu Who @nmsu follows Improve @nmsu Team members Current updates Other NMSU personas http://success.nmsu.edu/twitter

“ We are @nmsu a group of students and staff members..”

Follow @nmsu

Who @nmsu follows

Improve @nmsu

Team members

Current updates

Other NMSU personas

http://success.nmsu.edu/twitter

People will be interested - be prepared to share your work with the community.

People will be interested - be prepared to share your work with the community.

Invite critique – seek it out if you must – in order to balance your perspective.

Invite critique – seek it out if you must – in order to balance your perspective.

The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools The network emerges

“ You don’t have to reinvent the wheel; a student support system already exists.”

Collaborators (Outside Twitter) Collaborators (Within Twitter) Twitter Team Media Division Decision Makers Other Twitter profiles Alumni Community Students Families University Comm. Think Tank Leadership Team

Your network goes beyond social media – tap into your institutional support framework.

Your network goes beyond social media – tap into your institutional support framework.

Foster a network of support – create opportunities to engage your peers.

Foster a network of support – create opportunities to engage your peers.

The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools New challenges

Engagement takes different forms; some are more challenging to facilitate than others.

Engagement takes different forms; some are more challenging to facilitate than others.

A team approach to student support is a moving target – by definition you can't prepare for the unexpected.

A team approach to student support is a moving target – by definition you can't prepare for the unexpected.

The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Tools

The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Putting it all together

Sustainable when a member leaves or goes on vacation Provides a checks & balances system for decision making Offers diversity in voice Distributes the work load Leverages institutional knowledge within the network Models an approach for other institutional personae Benefits of a Team Approach to Student Support in Twitter

Sustainable when a member leaves or goes on vacation

Provides a checks & balances system for decision making

Offers diversity in voice

Distributes the work load

Leverages institutional knowledge within the network

Models an approach for other institutional personae

Holly Rae Bemis-Schurtz @hollyrae Laura Grant @laurapresently Phillip Johnson @phlipper3000 Division of Student Success New Mexico State University http://success.nmsu.edu/heweb09

Holly Rae Bemis-Schurtz @hollyrae Laura Grant @laurapresently Phillip Johnson @phlipper3000

Division of Student Success New Mexico State University