A Team Approach to Student Support in Twitter

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Together Everyone Achieves More: A Team Approach to Student Support in Twitter - A HighEdWeb 2009 Presentation …

Together Everyone Achieves More: A Team Approach to Student Support in Twitter - A HighEdWeb 2009 Presentation
October 6, 2009 ~ Milwaukee, WI
http://2009.highedweb.org

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  • 1.
    • Together Everyone Achieves More
  • 2. Holly Rae Bemis-Schurtz @hollyrae Laura Grant @laurapresently Phillip Johnson @phlipper3000 Division of Student Success New Mexico State University http://success.nmsu.edu/heweb09
  • 3. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Overview
  • 4. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools The search for persona
  • 5.  
  • 6. “ NMSU is following me… isn’t that kinda creepy?”
  • 7.
    • “… formed …the goal of creating a touchpoint for students within Twitter”
      • Mission
      • Team members
      • Considerations
      • Following norms
      • Toolkit
      • Resources
      • http://bit.ly/nmsut
  • 8.
    • There is strength in numbers. Multiple perspectives are important.
  • 9.
    • Choose your team with experience in mind.
  • 10. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Increased stakes
  • 11.  
  • 12.  
  • 13.  
  • 14.  
  • 15.  
  • 16.
    • A single perspective is not enough.
    • Twitter experience alone is not enough.
    • A student perspective alone is not enough.
  • 17.
    • Define the roles of your team members and keep participation optional.
  • 18. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Taking shape
  • 19.
    • “ We are @nmsu a group of students and staff members..”
      • Follow @nmsu
      • Who @nmsu follows
      • Improve @nmsu
      • Team members
      • Current updates
      • Other NMSU personas
      • http://success.nmsu.edu/twitter
  • 20.  
  • 21.  
  • 22.  
  • 23.  
  • 24.
    • People will be interested - be prepared to share your work with the community.
  • 25.
    • Invite critique – seek it out if you must – in order to balance your perspective.
  • 26. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools The network emerges
  • 27.  
  • 28.  
  • 29. “ You don’t have to reinvent the wheel; a student support system already exists.”
  • 30. Collaborators (Outside Twitter) Collaborators (Within Twitter) Twitter Team Media Division Decision Makers Other Twitter profiles Alumni Community Students Families University Comm. Think Tank Leadership Team
  • 31.
    • Your network goes beyond social media – tap into your institutional support framework.
  • 32.
    • Foster a network of support – create opportunities to engage your peers.
  • 33. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools New challenges
  • 34.  
  • 35.  
  • 36.  
  • 37.
    • Engagement takes different forms; some are more challenging to facilitate than others.
  • 38.
    • A team approach to student support is a moving target – by definition you can't prepare for the unexpected.
  • 39. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Tools
  • 40.  
  • 41. The search for persona Increased stakes Taking shape The network emerges New challenges Putting it all together Tools Putting it all together
  • 42.
          • Sustainable when a member leaves or goes on vacation
          • Provides a checks & balances system for decision making
          • Offers diversity in voice
          • Distributes the work load
          • Leverages institutional knowledge within the network
          • Models an approach for other institutional personae
    Benefits of a Team Approach to Student Support in Twitter
  • 43.
    • Holly Rae Bemis-Schurtz @hollyrae Laura Grant @laurapresently Phillip Johnson @phlipper3000
    • Division of Student Success New Mexico State University
    http://success.nmsu.edu/heweb09