Final   140109 volunteer management c380 - duckworth
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Final 140109 volunteer management c380 - duckworth

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US Chamber of Commerce - Institute of Management

US Chamber of Commerce - Institute of Management
Winter 2012

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Final   140109 volunteer management c380 - duckworth Final 140109 volunteer management c380 - duckworth Presentation Transcript

  • Volunteer Management Holly Duckworth, CAE, CMP
 Leadership Solutions International #IOMeducates
  • W H AT D O Y O U B E L I E V E A B O U T Y O U R CURRENT VOLUNTEER PROGRAM?
  • Fear
  • Doubt
  • Lack
  • What  Does  It  Take  To  Keep
  Your  Organization  Alive?  
 Faith Courage Abundance
  • What do you need out of our time together?
  • VOLUNTEER MANAGEMENT • Developing volunteer leadership • Implement successful strategies to recruit leadership • Build a volunteer structure for future leaders to emerge
  • @hduckworth  
  • Why  Volunteer? • • Why  do  people  volunteer?   Why  do  we  need  volunteers? #IOMeducates
  • What  Are  The  Benefits  of  Volunteering?
  • @hduckworth  
  • Volunteerism  &  the  Dating  Game:
  • Volunteer  Management  Life  Cycle • • • • • Planning   Recruiting   Training   Managing   Evaluating #IOMeducates
  • Planning • • • • Define  Your  Mission   Assess  Your  Organization   Develop  Your  Volunteer  Program   Describe  Volunteer  Positions #IOMeducates
  • Mission   • Organization  and  individual  relevance #IOMeducates
  • Mission  Statements   • “To  promote  business,  enhance  economic  and   community  development,  and  serve  as  a  catalyst   for  improving  the  overall  quality  of  life  in  the   community  and  region.  ”   • “Is  dedicated  to  shaping  policy  and  events,  so   that  decisions  by  business  and  government   result  in  an  improved  ____  economy  and  quality   of  life.” #IOMeducates
  • Assess  Your  Organization • Map  out  your  current  volunteer  structure #IOMeducates
  • Volunteer Leadership Structure Governance Committee* SHRM® Board Membership
 Advisory Council ! Regional
 Councils Members State
 Councils Special Expertise Panels • Ethics/Corporate Social Responsibility & Sustainability • Global •HR Disciplines •Labor Relations •Technology & HR Management •Workplace Diversity Local
 Chapters Staff Support *Governance Committee approves appointment of members to special expertise panels. As of March 2012 ©SHRM 2007
  • #IOMeducates
  • What  traits  do  you  want  in  a  volunteer?
  • PERSONAL SKILLS ∗ ∗ ∗ ∗ ∗ ∗ ∗ Leadership   Strategic  Thinking   Communication   Influence   Loyalty   Business  Acumen   Financial  Skills
  • COLLECTIVE SKILLS ∗ ∗ ∗ ∗ ∗ ∗ Association  Experience   Diversity  –  reflects  membership   Global  Mindset  (if  applicable)   Financial  Expertise   Governance   Strategic  Planning
  • Create  Your  Volunteer  Opportunities #IOMeducates
  • HOW DO YOU WRITE A VOLUNTEER JOB DESCRIPTION?
  • Example  of  Descriptions #IOMeducates
  • Position  Description • • • • • • • • • Position  title   Purpose  of  position   Volunteer’s  responsibilities/tasks   Outcomes/goals  (success  measures)   Training  and  support  plan   Reporting   Time  commitment   Qualifications  needed   Benefit #IOMeducates
  • How  do  you  Recruit? #IOMeducates
  • IN DIRECT ASK Volunteer:   Hi  Sarah,  I  have  this  project  coming  up  for  GMN  it’s  kinda  big   and  I  could  use  some  help  do  you  think  you  could  help  me?   ! Potential  Volunteer:   Well,  up  no  you  see  I’m  kinda  busy  with  work  and  family  so  I   don’t  have  time  to  give  right  now.
  • DIRECT ASK Volunteer:   I  am  working  to  produce  the   October  GMN  education  program   we  are  planning  the  event  for   October  10th  from  9am  –  Noon.    I   know  you  have  a  talent  for  creating   marketing  flyers  do  you  think  you   would  be  able  to  help  us  create  this   one  flyer?   ! Potential  Volunteer:   I  am  really  busy  and  I  think  I  could   fit  in  this  small  project  for  you  the   week  of  September  1st.    Could  that   work  for  you?
  • Ask:    Do  NOT ∗ ∗ ∗ ∗ Send  ONLY  an  email   Ask  in  a  Newsletter   Beg   Force  or  Coerce
  • Recruit(with(Video( @hduckworth((
  • THE ART OF ASKING
  •  Technology @hduckworth  
  • Communication  Intimacy #IOMeducates
  • RECRUITMENT IDEAS: • Volunteer Fair • Virtual Volunteerism • Job board • Volunteer Manager • Use of President Elect, to recruit to their team • Track skills of your members • Offer Leadership Training • Tell your own Testimonials about why and how you volunteer (web, newsletter, in person)
  • Selecting  Volunteers • What  are  the  traits  you  need  for  the  position?   – – – – – – Leadership  skills   Connection  to  the  cause   Attitude   Desire  to  serve   Leadership  skills   Sense  of  humor #IOMeducates
  • Training • • • • Orientation   Materials   Mentors   Ongoing  Development #IOMeducates
  • @hduckw orth
  • Orientation #IOMeducates
  • Materials #IOMeducates
  • Mentors #IOMeducates
  • Volunteer  vs.  Employee ∗ It’s  more  than  the  difference  between  simply  a  pay  check  and  no  pay  check.   ∗ Are  you  teaching  your  volunteers  this  when  they  work  with  other  volunteers? @hduckworth  
  • Managing  Volunteers • • • • Line  of  communications   Volunteer  support   Volunteer  recognition   Volunteer  risks   #IOMeducates
  • V O L U N T E E R S N E E D T O K N O W T H E Y A R E A PA R T O F S O M E T H I N G L A R G E R T H A N T H E M S E LV E S
  • Volunteer  Support • • • • Tools  and  resources   Strategic  insight  and  oversight   Connections  and  reflections   Time #IOMeducates
  • W E H AV E A L O T IN COMMON
  • NEXT G E N E R AT I O N VOLUNTEERS
  • Micro-­‐Volunteering • Put  simply,  it's  volunteering  that  you  can  do  in   small  bits  of  time  -­‐  from  5  minutes  to  2  hours.   It's  high-­‐impact,  high-­‐efficiency  do-­‐gooding   • Bite-­‐sized   • Crowd-­‐sourced   • www.sparked.com   #IOMeducates
  • @hduckworth
  • Evaluation • Measures  of  Success   – Program   – Position   – Person #IOMeducates
  • 7 TIPS ON SUCCESSFUL VOLUNTEERISM • Work on a cause that means something to you • Consider sills you have to offer • Do you want to learn something new • Combine goals • Don’t over commit • Think family • I never thought of that vs. that will never work
  • Succession  Planning #IOMeducates
  •  Appreciation
  • Secret  Millionaire @hduckworth  
  • VOLUNTEER MANAGEMENT • Developing volunteer leadership • Implement successful strategies to recruit leadership • Build a volunteer structure for future leaders to emerge
  • Thank  You!
  • #IOMeducates