Final 140109 volunteer management c380 - duckworth

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US Chamber of Commerce - Institute of Management
Winter 2012

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Final 140109 volunteer management c380 - duckworth

  1. 1. Volunteer Management Holly Duckworth, CAE, CMP
 Leadership Solutions International #IOMeducates
  2. 2. W H AT D O Y O U B E L I E V E A B O U T Y O U R CURRENT VOLUNTEER PROGRAM?
  3. 3. Fear
  4. 4. Doubt
  5. 5. Lack
  6. 6. What  Does  It  Take  To  Keep
  Your  Organization  Alive?  
 Faith Courage Abundance
  7. 7. What do you need out of our time together?
  8. 8. VOLUNTEER MANAGEMENT • Developing volunteer leadership • Implement successful strategies to recruit leadership • Build a volunteer structure for future leaders to emerge
  9. 9. @hduckworth  
  10. 10. Why  Volunteer? • • Why  do  people  volunteer?   Why  do  we  need  volunteers? #IOMeducates
  11. 11. What  Are  The  Benefits  of  Volunteering?
  12. 12. @hduckworth  
  13. 13. Volunteerism  &  the  Dating  Game:
  14. 14. Volunteer  Management  Life  Cycle • • • • • Planning   Recruiting   Training   Managing   Evaluating #IOMeducates
  15. 15. Planning • • • • Define  Your  Mission   Assess  Your  Organization   Develop  Your  Volunteer  Program   Describe  Volunteer  Positions #IOMeducates
  16. 16. Mission   • Organization  and  individual  relevance #IOMeducates
  17. 17. Mission  Statements   • “To  promote  business,  enhance  economic  and   community  development,  and  serve  as  a  catalyst   for  improving  the  overall  quality  of  life  in  the   community  and  region.  ”   • “Is  dedicated  to  shaping  policy  and  events,  so   that  decisions  by  business  and  government   result  in  an  improved  ____  economy  and  quality   of  life.” #IOMeducates
  18. 18. Assess  Your  Organization • Map  out  your  current  volunteer  structure #IOMeducates
  19. 19. Volunteer Leadership Structure Governance Committee* SHRM® Board Membership
 Advisory Council ! Regional
 Councils Members State
 Councils Special Expertise Panels • Ethics/Corporate Social Responsibility & Sustainability • Global •HR Disciplines •Labor Relations •Technology & HR Management •Workplace Diversity Local
 Chapters Staff Support *Governance Committee approves appointment of members to special expertise panels. As of March 2012 ©SHRM 2007
  20. 20. #IOMeducates
  21. 21. What  traits  do  you  want  in  a  volunteer?
  22. 22. PERSONAL SKILLS ∗ ∗ ∗ ∗ ∗ ∗ ∗ Leadership   Strategic  Thinking   Communication   Influence   Loyalty   Business  Acumen   Financial  Skills
  23. 23. COLLECTIVE SKILLS ∗ ∗ ∗ ∗ ∗ ∗ Association  Experience   Diversity  –  reflects  membership   Global  Mindset  (if  applicable)   Financial  Expertise   Governance   Strategic  Planning
  24. 24. Create  Your  Volunteer  Opportunities #IOMeducates
  25. 25. HOW DO YOU WRITE A VOLUNTEER JOB DESCRIPTION?
  26. 26. Example  of  Descriptions #IOMeducates
  27. 27. Position  Description • • • • • • • • • Position  title   Purpose  of  position   Volunteer’s  responsibilities/tasks   Outcomes/goals  (success  measures)   Training  and  support  plan   Reporting   Time  commitment   Qualifications  needed   Benefit #IOMeducates
  28. 28. How  do  you  Recruit? #IOMeducates
  29. 29. IN DIRECT ASK Volunteer:   Hi  Sarah,  I  have  this  project  coming  up  for  GMN  it’s  kinda  big   and  I  could  use  some  help  do  you  think  you  could  help  me?   ! Potential  Volunteer:   Well,  up  no  you  see  I’m  kinda  busy  with  work  and  family  so  I   don’t  have  time  to  give  right  now.
  30. 30. DIRECT ASK Volunteer:   I  am  working  to  produce  the   October  GMN  education  program   we  are  planning  the  event  for   October  10th  from  9am  –  Noon.    I   know  you  have  a  talent  for  creating   marketing  flyers  do  you  think  you   would  be  able  to  help  us  create  this   one  flyer?   ! Potential  Volunteer:   I  am  really  busy  and  I  think  I  could   fit  in  this  small  project  for  you  the   week  of  September  1st.    Could  that   work  for  you?
  31. 31. Ask:    Do  NOT ∗ ∗ ∗ ∗ Send  ONLY  an  email   Ask  in  a  Newsletter   Beg   Force  or  Coerce
  32. 32. Recruit(with(Video( @hduckworth((
  33. 33. THE ART OF ASKING
  34. 34.  Technology @hduckworth  
  35. 35. Communication  Intimacy #IOMeducates
  36. 36. RECRUITMENT IDEAS: • Volunteer Fair • Virtual Volunteerism • Job board • Volunteer Manager • Use of President Elect, to recruit to their team • Track skills of your members • Offer Leadership Training • Tell your own Testimonials about why and how you volunteer (web, newsletter, in person)
  37. 37. Selecting  Volunteers • What  are  the  traits  you  need  for  the  position?   – – – – – – Leadership  skills   Connection  to  the  cause   Attitude   Desire  to  serve   Leadership  skills   Sense  of  humor #IOMeducates
  38. 38. Training • • • • Orientation   Materials   Mentors   Ongoing  Development #IOMeducates
  39. 39. @hduckw orth
  40. 40. Orientation #IOMeducates
  41. 41. Materials #IOMeducates
  42. 42. Mentors #IOMeducates
  43. 43. Volunteer  vs.  Employee ∗ It’s  more  than  the  difference  between  simply  a  pay  check  and  no  pay  check.   ∗ Are  you  teaching  your  volunteers  this  when  they  work  with  other  volunteers? @hduckworth  
  44. 44. Managing  Volunteers • • • • Line  of  communications   Volunteer  support   Volunteer  recognition   Volunteer  risks   #IOMeducates
  45. 45. V O L U N T E E R S N E E D T O K N O W T H E Y A R E A PA R T O F S O M E T H I N G L A R G E R T H A N T H E M S E LV E S
  46. 46. Volunteer  Support • • • • Tools  and  resources   Strategic  insight  and  oversight   Connections  and  reflections   Time #IOMeducates
  47. 47. W E H AV E A L O T IN COMMON
  48. 48. NEXT G E N E R AT I O N VOLUNTEERS
  49. 49. Micro-­‐Volunteering • Put  simply,  it's  volunteering  that  you  can  do  in   small  bits  of  time  -­‐  from  5  minutes  to  2  hours.   It's  high-­‐impact,  high-­‐efficiency  do-­‐gooding   • Bite-­‐sized   • Crowd-­‐sourced   • www.sparked.com   #IOMeducates
  50. 50. @hduckworth
  51. 51. Evaluation • Measures  of  Success   – Program   – Position   – Person #IOMeducates
  52. 52. 7 TIPS ON SUCCESSFUL VOLUNTEERISM • Work on a cause that means something to you • Consider sills you have to offer • Do you want to learn something new • Combine goals • Don’t over commit • Think family • I never thought of that vs. that will never work
  53. 53. Succession  Planning #IOMeducates
  54. 54.  Appreciation
  55. 55. Secret  Millionaire @hduckworth  
  56. 56. VOLUNTEER MANAGEMENT • Developing volunteer leadership • Implement successful strategies to recruit leadership • Build a volunteer structure for future leaders to emerge
  57. 57. Thank  You!
  58. 58. #IOMeducates
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