Volunteer Victories:                 Recruit, Retain & Maintain                   Volunteer Leadership                    ...
MANAGING CEUs AND CFM® MAINTENANCE POINTS           You are eligible to receive Continuing Education Units and Certified F...
Evaluate Sessions                     Take Assessments & Log CEUs                                  (no more CEU codes)    ...
@hduckworth	  Wednesday, April 3, 13
Wednesday, April 3, 13
Session Intentions:Wednesday, April 3, 13
Session Intentions:               •     Define what it means to be an effective volunteer                     and board me...
Session Intentions:               •     Define what it means to be an effective volunteer                     and board me...
Session Intentions:               •     Define what it means to be an effective volunteer                     and board me...
Session Intentions:               •     Define what it means to be an effective volunteer                     and board me...
Technology Zone:                          Twitter @hduckworth                           Text 503 887 4112          www.Fac...
@hduckworthWednesday, April 3, 13
@hduckworth    What do you    see today?                         What you visualize, you will actualizeWednesday, April 3,...
The Dating Game:Wednesday, April 3, 13
What Traits Do You Want in a                        Volunteer?                                         @hduckworthWednesda...
What Are The Benefits of                              Volunteering?Wednesday, April 3, 13
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills   Shared Board S...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills   Shared Board S...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills   Shared Board S...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills   Shared Board S...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills   Shared Board S...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills   Shared Board S...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills   Shared Board S...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills   Shared Board S...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills      Shared Boar...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills      Shared Boar...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills      Shared Boar...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills      Shared Boar...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills      Shared Boar...
What Skills Should go on my                 Volunteer Job Description?                    Personal Skills      Shared Boar...
Wednesday, April 3, 13
Volunteer:           Hi Sarah, I have this project coming up for IFMA it’s           kinda big and I could use some help d...
 	  	  	  	  	  	  	  	  Ask:	  	  Direct                 Volunteer:                 I am working to produce the October I...
Ask: Do NOT        ∗   Send ONLY an email        ∗   Ask in a Newsletter        ∗   Beg        ∗   Force or CoerceWednesda...
100%                                @hduckworth	  Wednesday, April 3, 13
∗ Greater impact to your vision mission           ∗ Save organization time           ∗ Increase organizations revenuesWedn...
Volunteer	  vs.	  Employee          ∗ It’s more than the difference between simply a pay check and no pay            check...
 Technology                                          @hduckworthWednesday, April 3, 13
Understand Motivations of the                        Volunteer                         ∗ Learn a skill                    ...
@hduckworth	  Wednesday, April 3, 13
Wednesday, April 3, 13
∗ Remember with               volunteers they have a               choice and 100’s of               other organizations  ...
Recruitment Ideas:Wednesday, April 3, 13
Recruitment Ideas:            ∗ Volunteer FairWednesday, April 3, 13
Recruitment Ideas:            ∗ Volunteer Fair            ∗ Virtual VolunteerismWednesday, April 3, 13
Recruitment Ideas:            ∗ Volunteer Fair            ∗ Virtual Volunteerism            ∗ Job boardWednesday, April 3,...
Recruitment Ideas:            ∗   Volunteer Fair            ∗   Virtual Volunteerism            ∗   Job board            ∗...
Recruitment Ideas:            ∗   Volunteer Fair            ∗   Virtual Volunteerism            ∗   Job board            ∗...
Recruitment Ideas:            ∗   Volunteer Fair            ∗   Virtual Volunteerism            ∗   Job board            ∗...
Volunteers need to know they are part of something biggerWednesday, April 3, 13
AccountableWednesday, April 3, 13
Secrets to Retain Volunteers?Wednesday, April 3, 13
Secrets to Retain Volunteers?       ∗ Give them ownershipWednesday, April 3, 13
Secrets to Retain Volunteers?       ∗ Give them ownership       ∗ Give them something meaningful to doWednesday, April 3, 13
Secrets to Retain Volunteers?       ∗ Give them ownership       ∗ Give them something meaningful to do       ∗ Demonstrate...
Secrets to Retain Volunteers?       ∗ Give them ownership       ∗ Give them something meaningful to do       ∗ Demonstrate...
Secrets to Retain Volunteers?       ∗ Give them ownership       ∗ Give them something meaningful to do       ∗ Demonstrate...
Secrets to Retain Volunteers?       ∗ Give them ownership       ∗ Give them something meaningful to do       ∗ Demonstrate...
Volunteers need to know they are part of something biggerWednesday, April 3, 13
We Have More In CommonWednesday, April 3, 13
Next Generation Volunteers                                     @hduckworthWednesday, April 3, 13
Tips	  to	  Volunteer	  RecruitmentWednesday, April 3, 13
@hduckworth	  Wednesday, April 3, 13
7 Tips on Successful                             VolunteerismWednesday, April 3, 13
7 Tips on Successful                             Volunteerism       ∗ Work on a cause that means something to youWednesday...
7 Tips on Successful                             Volunteerism       ∗ Work on a cause that means something to you       ∗ ...
7 Tips on Successful                             Volunteerism       ∗ Work on a cause that means something to you       ∗ ...
7 Tips on Successful                             Volunteerism       ∗   Work on a cause that means something to you       ...
7 Tips on Successful                             Volunteerism       ∗   Work on a cause that means something to you       ...
7 Tips on Successful                             Volunteerism       ∗   Work on a cause that means something to you       ...
7 Tips on Successful                             Volunteerism       ∗   Work on a cause that means something to you       ...
AppreciationWednesday, April 3, 13
Wednesday, April 3, 13
Intentions	  for	  the	  SessionWednesday, April 3, 13
Intentions	  for	  the	  Session           ∗ Define what it means to be an effective volunteer and             board membe...
Intentions	  for	  the	  Session           ∗ Define what it means to be an effective volunteer and             board membe...
Intentions	  for	  the	  Session           ∗ Define what it means to be an effective volunteer and             board membe...
Intentions	  for	  the	  Session           ∗ Define what it means to be an effective volunteer and             board membe...
Thank	  You!Wednesday, April 3, 13
CTRL+ALT+Delete:                                               How	  to	  Reboot	                                         ...
Volunteer Victories: Recruit,                  Retain & Maintain Volunteer                          Leadership            ...
Thank You!                            For attending this                          educational offering at                 ...
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International Facility Managers Association - Volunteer Victories

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130402 imfa keynote volunteer victories copy

  1. 1. Volunteer Victories: Recruit, Retain & Maintain Volunteer Leadership Holly Duckworth, CAE, CMP Leadership Solutions International @hduckworthWednesday, April 3, 13
  2. 2. MANAGING CEUs AND CFM® MAINTENANCE POINTS You are eligible to receive Continuing Education Units and Certified Facility Manager® maintenance points for attending sessions at IFMAs Facility Fusion. To receive 20 CFM maintenance points: Record your attendance on your CFM Recertification Worksheet. At recertification time, submit your completed CFM Recertification Worksheet. To receive CEUs: Pay the processing fee when you register for the conference. Visit the CEU kiosks at registration or log on to the CEU Manager http:// ceu.experient-inc.com/FFN131, and pass a five-question assessment developed by the speaker. CEUs can only be earned upon successful completion of the assessment. Your transcript will be emailed to you. Individuals seeking CEUs or LUs from other organizations must contact those organizations for instructions on self-reporting credit hours.Wednesday, April 3, 13
  3. 3. Evaluate Sessions Take Assessments & Log CEUs (no more CEU codes) Visit the registration kiosks or go online at http://ceu.experient-inc.com/FFN131Wednesday, April 3, 13
  4. 4. @hduckworth  Wednesday, April 3, 13
  5. 5. Wednesday, April 3, 13
  6. 6. Session Intentions:Wednesday, April 3, 13
  7. 7. Session Intentions: • Define what it means to be an effective volunteer and board member for any association.Wednesday, April 3, 13
  8. 8. Session Intentions: • Define what it means to be an effective volunteer and board member for any association. • Demonstrate how to ASK recruit a volunteer in a personalized manner that increases your odds of hearing “Yes”.Wednesday, April 3, 13
  9. 9. Session Intentions: • Define what it means to be an effective volunteer and board member for any association. • Demonstrate how to ASK recruit a volunteer in a personalized manner that increases your odds of hearing “Yes”. • Identify how to retain your volunteers by delegating tasks and holding ACCOUNTABLE committees who know the work contributes to the association vision and mission.Wednesday, April 3, 13
  10. 10. Session Intentions: • Define what it means to be an effective volunteer and board member for any association. • Demonstrate how to ASK recruit a volunteer in a personalized manner that increases your odds of hearing “Yes”. • Identify how to retain your volunteers by delegating tasks and holding ACCOUNTABLE committees who know the work contributes to the association vision and mission. • Create customized ongoing APPRECIATION plan that will grow your volunteer bases for years to come.Wednesday, April 3, 13
  11. 11. Technology Zone: Twitter @hduckworth Text 503 887 4112 www.Facebook/leadershipsolutionsinternational www.leadershipsolutionsintl.comWednesday, April 3, 13
  12. 12. @hduckworthWednesday, April 3, 13
  13. 13. @hduckworth What do you see today? What you visualize, you will actualizeWednesday, April 3, 13
  14. 14. The Dating Game:Wednesday, April 3, 13
  15. 15. What Traits Do You Want in a Volunteer? @hduckworthWednesday, April 3, 13
  16. 16. What Are The Benefits of Volunteering?Wednesday, April 3, 13
  17. 17. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board SkillsWednesday, April 3, 13
  18. 18. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ LeadershipWednesday, April 3, 13
  19. 19. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Strategic ThinkingWednesday, April 3, 13
  20. 20. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Strategic Thinking ∗ CommunicationWednesday, April 3, 13
  21. 21. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Strategic Thinking ∗ Communication ∗ InfluenceWednesday, April 3, 13
  22. 22. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Strategic Thinking ∗ Communication ∗ Influence ∗ LoyaltyWednesday, April 3, 13
  23. 23. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Strategic Thinking ∗ Communication ∗ Influence ∗ Loyalty ∗ Business AcumenWednesday, April 3, 13
  24. 24. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Strategic Thinking ∗ Communication ∗ Influence ∗ Loyalty ∗ Business Acumen ∗ Financial SkillsWednesday, April 3, 13
  25. 25. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Association Experience ∗ Strategic Thinking ∗ Communication ∗ Influence ∗ Loyalty ∗ Business Acumen ∗ Financial SkillsWednesday, April 3, 13
  26. 26. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Association Experience ∗ Strategic Thinking ∗ Diversity – reflects ∗ Communication membership ∗ Influence ∗ Loyalty ∗ Business Acumen ∗ Financial SkillsWednesday, April 3, 13
  27. 27. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Association Experience ∗ Strategic Thinking ∗ Diversity – reflects ∗ Communication membership ∗ Influence ∗ Global Mindset (if applicable) ∗ Loyalty ∗ Business Acumen ∗ Financial SkillsWednesday, April 3, 13
  28. 28. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Association Experience ∗ Strategic Thinking ∗ Diversity – reflects ∗ Communication membership ∗ Influence ∗ Global Mindset (if applicable) ∗ Loyalty ∗ Financial Expertise ∗ Business Acumen ∗ Financial SkillsWednesday, April 3, 13
  29. 29. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Association Experience ∗ Strategic Thinking ∗ Diversity – reflects ∗ Communication membership ∗ Influence ∗ Global Mindset (if applicable) ∗ Loyalty ∗ Financial Expertise ∗ Business Acumen ∗ Governance ∗ Financial SkillsWednesday, April 3, 13
  30. 30. What Skills Should go on my Volunteer Job Description? Personal Skills Shared Board Skills ∗ Leadership ∗ Association Experience ∗ Strategic Thinking ∗ Diversity – reflects ∗ Communication membership ∗ Influence ∗ Global Mindset (if applicable) ∗ Loyalty ∗ Financial Expertise ∗ Business Acumen ∗ Governance ∗ Financial Skills ∗ Strategic PlanningWednesday, April 3, 13
  31. 31. Wednesday, April 3, 13
  32. 32. Volunteer: Hi Sarah, I have this project coming up for IFMA it’s kinda big and I could use some help do you think you could help me? Potential Volunteer: Well, up no you see I’m kinda busy with work and family so I don’t have time to give right now.Wednesday, April 3, 13
  33. 33.                  Ask:    Direct Volunteer: I am working to produce the October IFMA education program we are planning the event for October 10th from 9am – Noon. I know you have a talent for creating marketing flyers do you think you would be able to help us create this one flyer? Potential Volunteer: I am really busy and I think I could fit in this small project for you the week of September 1st. Could that work forWednesday, April 3, 13
  34. 34. Ask: Do NOT ∗ Send ONLY an email ∗ Ask in a Newsletter ∗ Beg ∗ Force or CoerceWednesday, April 3, 13
  35. 35. 100% @hduckworth  Wednesday, April 3, 13
  36. 36. ∗ Greater impact to your vision mission ∗ Save organization time ∗ Increase organizations revenuesWednesday, April 3, 13
  37. 37. Volunteer  vs.  Employee ∗ It’s more than the difference between simply a pay check and no pay check. ∗ Are you teaching your volunteers this when they work with other @hduckworthWednesday, April 3, 13
  38. 38.  Technology @hduckworthWednesday, April 3, 13
  39. 39. Understand Motivations of the Volunteer ∗ Learn a skill ∗ Share a skillWednesday, April 3, 13
  40. 40. @hduckworth  Wednesday, April 3, 13
  41. 41. Wednesday, April 3, 13
  42. 42. ∗ Remember with volunteers they have a choice and 100’s of other organizations would love to have the same people ∗ With volunteers it is all personal and passion @hduckworthWednesday, April 3, 13
  43. 43. Recruitment Ideas:Wednesday, April 3, 13
  44. 44. Recruitment Ideas: ∗ Volunteer FairWednesday, April 3, 13
  45. 45. Recruitment Ideas: ∗ Volunteer Fair ∗ Virtual VolunteerismWednesday, April 3, 13
  46. 46. Recruitment Ideas: ∗ Volunteer Fair ∗ Virtual Volunteerism ∗ Job boardWednesday, April 3, 13
  47. 47. Recruitment Ideas: ∗ Volunteer Fair ∗ Virtual Volunteerism ∗ Job board ∗ Volunteer Manager ∗ Use of President Elect, to recruit to their team ∗ Track skills of your membersWednesday, April 3, 13
  48. 48. Recruitment Ideas: ∗ Volunteer Fair ∗ Virtual Volunteerism ∗ Job board ∗ Volunteer Manager ∗ Use of President Elect, to recruit to their team ∗ Track skills of your members ∗ Offer Leadership TrainingWednesday, April 3, 13
  49. 49. Recruitment Ideas: ∗ Volunteer Fair ∗ Virtual Volunteerism ∗ Job board ∗ Volunteer Manager ∗ Use of President Elect, to recruit to their team ∗ Track skills of your members ∗ Offer Leadership Training ∗ Tell your own Testimonials about why and how you volunteer (web, newsletter, in person)Wednesday, April 3, 13
  50. 50. Volunteers need to know they are part of something biggerWednesday, April 3, 13
  51. 51. AccountableWednesday, April 3, 13
  52. 52. Secrets to Retain Volunteers?Wednesday, April 3, 13
  53. 53. Secrets to Retain Volunteers? ∗ Give them ownershipWednesday, April 3, 13
  54. 54. Secrets to Retain Volunteers? ∗ Give them ownership ∗ Give them something meaningful to doWednesday, April 3, 13
  55. 55. Secrets to Retain Volunteers? ∗ Give them ownership ∗ Give them something meaningful to do ∗ Demonstrate for them how what they do makes a difference to the organizationWednesday, April 3, 13
  56. 56. Secrets to Retain Volunteers? ∗ Give them ownership ∗ Give them something meaningful to do ∗ Demonstrate for them how what they do makes a difference to the organization ∗ Make it easy to volunteerWednesday, April 3, 13
  57. 57. Secrets to Retain Volunteers? ∗ Give them ownership ∗ Give them something meaningful to do ∗ Demonstrate for them how what they do makes a difference to the organization ∗ Make it easy to volunteer ∗ Keep task sizes manageableWednesday, April 3, 13
  58. 58. Secrets to Retain Volunteers? ∗ Give them ownership ∗ Give them something meaningful to do ∗ Demonstrate for them how what they do makes a difference to the organization ∗ Make it easy to volunteer ∗ Keep task sizes manageable ∗ Have regular committee meetingsWednesday, April 3, 13
  59. 59. Volunteers need to know they are part of something biggerWednesday, April 3, 13
  60. 60. We Have More In CommonWednesday, April 3, 13
  61. 61. Next Generation Volunteers @hduckworthWednesday, April 3, 13
  62. 62. Tips  to  Volunteer  RecruitmentWednesday, April 3, 13
  63. 63. @hduckworth  Wednesday, April 3, 13
  64. 64. 7 Tips on Successful VolunteerismWednesday, April 3, 13
  65. 65. 7 Tips on Successful Volunteerism ∗ Work on a cause that means something to youWednesday, April 3, 13
  66. 66. 7 Tips on Successful Volunteerism ∗ Work on a cause that means something to you ∗ Consider sills you have to offerWednesday, April 3, 13
  67. 67. 7 Tips on Successful Volunteerism ∗ Work on a cause that means something to you ∗ Consider sills you have to offer ∗ Do you want to learn something newWednesday, April 3, 13
  68. 68. 7 Tips on Successful Volunteerism ∗ Work on a cause that means something to you ∗ Consider sills you have to offer ∗ Do you want to learn something new ∗ Combine goalsWednesday, April 3, 13
  69. 69. 7 Tips on Successful Volunteerism ∗ Work on a cause that means something to you ∗ Consider sills you have to offer ∗ Do you want to learn something new ∗ Combine goals ∗ Don’t over commitWednesday, April 3, 13
  70. 70. 7 Tips on Successful Volunteerism ∗ Work on a cause that means something to you ∗ Consider sills you have to offer ∗ Do you want to learn something new ∗ Combine goals ∗ Don’t over commit ∗ Think familyWednesday, April 3, 13
  71. 71. 7 Tips on Successful Volunteerism ∗ Work on a cause that means something to you ∗ Consider sills you have to offer ∗ Do you want to learn something new ∗ Combine goals ∗ Don’t over commit ∗ Think family ∗ I never thought of that vs. that will never workWednesday, April 3, 13
  72. 72. AppreciationWednesday, April 3, 13
  73. 73. Wednesday, April 3, 13
  74. 74. Intentions  for  the  SessionWednesday, April 3, 13
  75. 75. Intentions  for  the  Session ∗ Define what it means to be an effective volunteer and board member for any association.Wednesday, April 3, 13
  76. 76. Intentions  for  the  Session ∗ Define what it means to be an effective volunteer and board member for any association. ∗ Demonstrate how to ASK recruit a volunteer in a personalized manner that increases your odds of hearing “yes”.Wednesday, April 3, 13
  77. 77. Intentions  for  the  Session ∗ Define what it means to be an effective volunteer and board member for any association. ∗ Demonstrate how to ASK recruit a volunteer in a personalized manner that increases your odds of hearing “yes”. ∗ Identify how to retain your volunteers by delegating tasks and holding ACCOUNTABLE committees who know the work contributes to the association vision and mission.Wednesday, April 3, 13
  78. 78. Intentions  for  the  Session ∗ Define what it means to be an effective volunteer and board member for any association. ∗ Demonstrate how to ASK recruit a volunteer in a personalized manner that increases your odds of hearing “yes”. ∗ Identify how to retain your volunteers by delegating tasks and holding ACCOUNTABLE committees who know the work contributes to the association vision and mission. ∗ Create customized ongoing APPRECIATION plan thatWednesday, April 3, 13
  79. 79. Thank  You!Wednesday, April 3, 13
  80. 80. CTRL+ALT+Delete: How  to  Reboot   Available  Early   2013 Releasing  control  in  your  associa>on,  Looking  at  alternate  strategies  &   Dele>ng  all  that  no  longer  serves  your  vision  to  become  more  efficient  and   effec>ve Holly  Duckworth,  CAE,  CMPWednesday, April 3, 13
  81. 81. Volunteer Victories: Recruit, Retain & Maintain Volunteer Leadership Holly Duckworth, CAE, CMP @hduckworth Leadership Solutions International @hduckworth  Wednesday, April 3, 13
  82. 82. Thank You! For attending this educational offering at IFMA’s Facility Fusion. Please evaluate this session at the registration kiosk or online at http:// ceu.experient-inc.com/FFN131Wednesday, April 3, 13

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