Change Management - History and Future


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Presentation held at World Bank on April 8, 2008, on history and future of change management and change facilitation including references to Web 2.0.

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  • Change Management - History and Future

    1. 1. Aspects of Change Management Holger Nauheimer Washington D.C. April 8, 2008 GLOBAL NETWORK FOR EXPLORING, CREATING AND CELEBRATING CHANGE
    2. 2. Looking Back: A Short Story of Change Watch The Story of Change Told at the Nexus Meeting at Bowling Green, Ohio, March 30, 2008 Part 1 (click here) Part 2 (click here) Part 3 (click here)
    3. 3. Who Am I? CEO Change Facilitation A Global Partner Who Makes Change Happen in Complex Environments President Change Facilitation Associates Network Global Network for Exploring Creating, and Celebrating Change Author The Change Management Toolbook A Web Resource on Change in People and Organizations Director Change Portal A platform on which you can find information and tools related to change in organizations, teams, communities and individuals and meet with other people who are involved in change processes
    4. 4. About Change The dilemma with change is that everyone likes to talk about it, but very few have insight into their own willingness to change, let alone their ability to influence change. Those who see the need for change often want others to change first. That applies to adversaries and onlookers, but also to analysts and practitioners. Why is this the case? (Chris Spies, 2006) How to construct an environment in which people in conflict can safely explore new ideas towards a better future?
    5. 5. Changing Paradigms
    6. 6. Features of a Complex System <ul><ul><li>Rich interconnections </li></ul></ul><ul><ul><li>Lots of redundancy </li></ul></ul><ul><ul><li>Non-equilibrium (at the edge of chaos) </li></ul></ul><ul><ul><li>Auto-poietic </li></ul></ul><ul><ul><li>Can only be understood as a whole </li></ul></ul>
    7. 7. Levels of Complexity in Change Processes Level of Complexity Type of Response Example for Intervention Source: Cognitive Edge Simple (known) Sense-Categorize-Respond Standard operating procedures Complicated (knowable/prospect) Sense-Analyze-Respond Scenario Analysis Complex (knowable/retrospect) Probe-Sense-Respond Whole Systems Change Chaotic (not knowable) Act-Sense-Respond Crisis management
    8. 8. Ralph Stacey’s Decision Matrix
    9. 9. What is it? <ul><li>This tool enables you to </li></ul><ul><li>Understand how a change project is perceived and understood </li></ul><ul><li>Confront perceptions of different stakeholders </li></ul>Information Is the project known? Feasibility Is the project considered realistic? Attraction Do people want to buy in? Legitimacy Is the project perceived as really necessary? Measuring Tool
    10. 10. Models on Human Needs: Max-Neef Subsistence Freedom from Want (Income/Livelihood) Protection Freedom from Fear and Abuse (Ground Rules) Affection Freedom from Rejection (Dignity/Teamwork) Understanding Freedom from Uncertainty (Information Access) Participation Freedom from Exclusion (Inclusivity) Leisure Freedom from Exhaustion (Stress Reduction) Creation Freedom to Create Your Own Future (New Ideas) Identity Freedom To Be Proud of Yourself (Self-Esteem) Freedom Freedom from Coercion (Autonomy)
    11. 11. Levels of Change
    12. 12. A Process Framework for Change Facilitation
    13. 13. Thinks of Institutions What if institutions cease to exist? Click here to see a video:
    14. 14. What did you think about the Internet in 1995 ?
    15. 15. Clifford Stoll (astro-physicist and computer systems administrator) wrote in NEWSWEEK Feb 27, 1995: HYPE ALERT: WHY CYBERSPACE ISN'T, AND WILL NEVER BE, NIRVANA Some Perspectives
    16. 16. “ After two decades online, I'm perplexed. It's not that I haven't had a gas of a good time on the Internet. I've met great people and even caught a hacker or two. But today, I'm uneasy about this most trendy and oversold community. Visionaries see a future of telecommuting workers, interactive libraries and multimedia classrooms. They speak of electronic town meetings and virtual communities. Commerce and business will shift from offices and malls to networks and modems. And the freedom of digital networks will make government more democratic.” 12 years ago
    17. 17. “ Baloney. Do our computer pundits lack all common sense?“ “ no CD-ROM can take the place of a competent teacher,” “ and no computer network will change the way government works.” Baloney? “ The thruth is: no online database will replace your daily newspaper“
    18. 18. “ Then there's cyberbusiness. We're promised instant catalog shopping--just point and click for great deals. We'll order airline tickets over the network, make restaurant reservations and negotiate sales contracts. Stores will become obselete. So how come my local mall does more business in an afternoon than the entire Internet handles in a month? Even if there were a trustworthy way to send money over the Internet--which there isn't--the network is missing a most essential ingredient of capitalism: salespeople. Yet Nicholas Negroponte, director of the MIT Media Lab, predicts that we'll soon buy books and newspapers straight over the Intenet. Uh, sure.“ Baloney?
    19. 19. What do you think about Web 2.0 In 2008? Baloney? Click here to see a video:
    20. 20. Human Knowledge… Source: Wikipedia 2008
    21. 21. A video produced by a teacher for a local school community on change in education was viewed more than 5 million times in 6 months. Source: (click on the screen to see the video) Education…
    22. 22. helps to find solutions for urgent scientific problems in a community of experts Innovation…
    23. 23. Source: Networks…
    24. 24. A Second World Is Emerging with Endless Opportunities (first World Cafe in Second Life) Source: Nancy White
    25. 25. Creativity… Some hypotheses: <ul><li>The age of connectivity has just begun </li></ul><ul><li>The WWW was a singular technological event of historical importance </li></ul><ul><li>We are all computer illiterate </li></ul><ul><li>Intra- and extra social platforms will change organizations more than any facilitated workshop can do. </li></ul><ul><li>Web 2.0 will speed up democratization and strategic changes in companies. </li></ul><ul><li>Ultimately, no change initiative will be successful which does not combine virtual and face2face interventions. </li></ul>
    26. 26. Tools for Staff Involvement in Change
    28. 28. Our History
    29. 29. Our 3 Pillars and Our Values Our values Value creation Partner ship Integrity Responsibility Passion
    30. 30. The New Construct Change Facilitation s.r.o . A Global Partner Who Makes Change Happen in Complex Evironments Change Facilitation Associates Network Global Network for Exploring, Creating, and Celebrating Change The Change Portal (ex: The Change Management Toolbook) in association with ChangeWright Pty. A platform on which you can find information and tools related to change in organizations, teams, communities and individuals and meet with other people who are involved in change processes.
    31. 31. The New Construct Thank You for Your Attention