Change Management - History and Future

Aspects of Change Management Holger Nauheimer Washington D.C. April 8, 2008 GLOBAL NETWORK FOR EXPLORING, CREATING AND CELEBRATING CHANGE

Looking Back: A Short Story of Change Watch The Story of Change Told at the Nexus Meeting at Bowling Green, Ohio, March 30, 2008 Part 1 (click here) Part 2 (click here) Part 3 (click here)

Who Am I? CEO Change Facilitation A Global Partner Who Makes Change Happen in Complex Environments President Change Facilitation Associates Network Global Network for Exploring Creating, and Celebrating Change Author The Change Management Toolbook A Web Resource on Change in People and Organizations Director Change Portal A platform on which you can find information and tools related to change in organizations, teams, communities and individuals and meet with other people who are involved in change processes

About Change The dilemma with change is that everyone likes to talk about it, but very few have insight into their own willingness to change, let alone their ability to influence change. Those who see the need for change often want others to change first. That applies to adversaries and onlookers, but also to analysts and practitioners. Why is this the case? (Chris Spies, 2006) How to construct an environment in which people in conflict can safely explore new ideas towards a better future?

Changing Paradigms

Features of a Complex System

Rich interconnections

Lots of redundancy

Non-equilibrium (at the edge of chaos)

Auto-poietic

Can only be understood as a whole

Levels of Complexity in Change Processes Level of Complexity Type of Response Example for Intervention Source: Cognitive Edge Simple (known) Sense-Categorize-Respond Standard operating procedures Complicated (knowable/prospect) Sense-Analyze-Respond Scenario Analysis Complex (knowable/retrospect) Probe-Sense-Respond Whole Systems Change Chaotic (not knowable) Act-Sense-Respond Crisis management

Ralph Stacey’s Decision Matrix

What is it?

This tool enables you to

Understand how a change project is perceived and understood

Confront perceptions of different stakeholders

Information Is the project known? Feasibility Is the project considered realistic? Attraction Do people want to buy in? Legitimacy Is the project perceived as really necessary? Measuring Tool

Models on Human Needs: Max-Neef Subsistence Freedom from Want (Income/Livelihood) Protection Freedom from Fear and Abuse (Ground Rules) Affection Freedom from Rejection (Dignity/Teamwork) Understanding Freedom from Uncertainty (Information Access) Participation Freedom from Exclusion (Inclusivity) Leisure Freedom from Exhaustion (Stress Reduction) Creation Freedom to Create Your Own Future (New Ideas) Identity Freedom To Be Proud of Yourself (Self-Esteem) Freedom Freedom from Coercion (Autonomy)

Levels of Change

A Process Framework for Change Facilitation

Thinks of Institutions What if institutions cease to exist? Click here to see a video:

What did you think about the Internet in 1995 ?

Clifford Stoll (astro-physicist and computer systems administrator) wrote in NEWSWEEK Feb 27, 1995: HYPE ALERT: WHY CYBERSPACE ISN'T, AND WILL NEVER BE, NIRVANA Some Perspectives

“ After two decades online, I'm perplexed. It's not that I haven't had a gas of a good time on the Internet. I've met great people and even caught a hacker or two. But today, I'm uneasy about this most trendy and oversold community. Visionaries see a future of telecommuting workers, interactive libraries and multimedia classrooms. They speak of electronic town meetings and virtual communities. Commerce and business will shift from offices and malls to networks and modems. And the freedom of digital networks will make government more democratic.” 12 years ago

“ Baloney. Do our computer pundits lack all common sense?“ “ no CD-ROM can take the place of a competent teacher,” “ and no computer network will change the way government works.” Baloney? “ The thruth is: no online database will replace your daily newspaper“

“ Then there's cyberbusiness. We're promised instant catalog shopping--just point and click for great deals. We'll order airline tickets over the network, make restaurant reservations and negotiate sales contracts. Stores will become obselete. So how come my local mall does more business in an afternoon than the entire Internet handles in a month? Even if there were a trustworthy way to send money over the Internet--which there isn't--the network is missing a most essential ingredient of capitalism: salespeople. Yet Nicholas Negroponte, director of the MIT Media Lab, predicts that we'll soon buy books and newspapers straight over the Intenet. Uh, sure.“ Baloney?

What do you think about Web 2.0 In 2008? Baloney? Click here to see a video:

Human Knowledge… Source: Wikipedia 2008

A video produced by a teacher for a local school community on change in education was viewed more than 5 million times in 6 months. Source: thefishbowl.blogspot.com (click on the screen to see the video) Education…

Innocentive.com helps to find solutions for urgent scientific problems in a community of experts Innovation…

Source: www.tomokeefe.com Networks…

A Second World Is Emerging with Endless Opportunities (first World Cafe in Second Life) Source: Nancy White

Creativity… Some hypotheses:

The age of connectivity has just begun

The WWW was a singular technological event of historical importance

We are all computer illiterate

Intra- and extra social platforms will change organizations more than any facilitated workshop can do.

Web 2.0 will speed up democratization and strategic changes in companies.

Ultimately, no change initiative will be successful which does not combine virtual and face2face interventions.

Tools for Staff Involvement in Change

GLOBAL NETWORK FOR EXPLORING, CREATING, AND CELEBRATING CHANGE

Our History

Our 3 Pillars and Our Values Our values Value creation Partner ship Integrity Responsibility Passion

The New Construct Change Facilitation s.r.o . A Global Partner Who Makes Change Happen in Complex Evironments Change Facilitation Associates Network Global Network for Exploring, Creating, and Celebrating Change The Change Portal (ex: The Change Management Toolbook) in association with ChangeWright Pty. A platform on which you can find information and tools related to change in organizations, teams, communities and individuals and meet with other people who are involved in change processes.

The New Construct Thank You for Your Attention