Gifts Policy Unconditional and non-returnable May be disposed of at the staff’s discretion No monetary appraisal is made of material donated
Intellectual Freedom Policy Based on ALA Library Bill of Rights Approved by KDL Board
Intellectual Freedom Policy …assures equal access to all library resources by patrons ... Patrons are free to select or reject for themselves any item in the collection. Individual or group prejudice about a particular item or type of material in the collection may not preclude its use by others. Parents or legal guardians have the right and the responsibility to restrict the access of their children to library resources. Parents or legal guardians who do not want their children to have access to certain library services, materials, or facilities should so advise their children. Librarians cannot assume the role of parents or the functions of parental authority in the private relationship between parent and child.
Intellectual Freedom Policy Equal Access Patron Responsibility May not limit access for others Parents or legal guardians have the right and the responsibility to restrict their child’s access to library resources
DANGER Jessamine County Public Library
Request for Reconsideration of Library Materials Requests Mustbe:
From a KDL resident who has read, heard, or viewed the entire work
Submitted on the Form
Request for Reconsideration of Library Materials Requests reviewed by:
Collection Manager and Librarians,
In light of:
acquisition policy, and
Director replies in writing within 30 days
Laws Rules imposed by legislature Penalties can be assessed
Michigan Library Privacy Act Act 455 of 1982 (excerpt)
Unless ordered by a court …, a library or an employee or agent of a library shall not release or disclose a library record or portion of a library record to a person without the written consent of the person liable for payment …
What does that mean?
Confidentiality v. Privacy
Parental Rights When will KDL will disclose information to a parent? Parent or legal guardian co-signer brings the child to the library, Parent or legal guardian co-signer has the child’s library card, or They look up the child’s record online or using TNS Record Release Form on file
What “trumps” the Privacy Act? US Patriot Act
Service Guidelines BE FRIENDLY!
Listen without interrupting
Ask clarifying questions
Rephrase what the person said
Recognize and acknowledge our mistakes
Service Guidelines Explain appropriate procedures or policy Always provide options
to solve the problem now or
to avoid it in the future
WARNING… Debates and arguments with patrons are futile and hazardous to your blood pressure!
Three-Point Formula for Dealing with Unacceptable Behavior
… works with Humans, not dogs Make a statement of support Label the problem behavior State Your Response
For Example “I understand that you are angry about these overdue fines.” [Statement of support] “Please do not use inappropriate language.” [Label the problem behavior] “If you continue to raise your voice, I will have to ask you to leave the library.” [State Your Response]
Surprise! Some people will not be satisfied with being heard and being given options. If a patron becomes abusive or refuses to end a discussion, you may say, “I think it best if someone else speaks with you now. My supervisor is _________________________.”
When Referring a Patron UP… Be professional
Get their contact information
Give them your supervisor’s information
Prepare your supervisor with a brief summary of the problem and your actions
What is a library card? Why can’t we let spouses pick up each other’s holds? What form do we have for concerns about the collection?
How can parents find out what their children have checked out? What Needs do people have when they are upset?
Special Thanks Rhondapalooza For permission to use Mystical Krewe of Barkus Parade photographs from New Orleans