MULTIDIMENSIONAL EXPERTISE INDUSTRY 360 PERSPECTIVE Insurance Broker Benefit Consultant Carrier Executive(BCBS, Delta, UnitedHealth) FUNCTIONAL Product Development Customer Service Managed Care Pricing Sales Marketing Account Management
PRODUCT EXPANSION: HCSC Launched voluntary PPO for Dearborn National Managed BCBS OK rollover of dental book Created access plan for BCBSIL Labor segment Streamlined portfolio for BCBSNM Introduced “passive” PPO in BCBSIL market Originated PPO product for BCBSTX
PRODUCT EXPANSION: DELTA & VIRGIN Significant growth in Delta USA business Managed P&L of DHMO Line (ie. DeltaCare) Expansion of Delta PPO members on “watch” Launched “Prevention based” rewards platform while managing partnership with Humana.
PRODUCT LINE EXPANSION Delta : DHMO and Delta USA HCSC (1) Blue “branded” business in IL, TX, NM & OK (2) Dearborn National voluntary business (3) Blue “unbranded” labor lease access Virgin HealthMiles: Launch; led channel partnership with national health insurer Humana
MARKET DEVELOPMENT DELTA DENTAL Greatest Three Year Membership Growth: in Company History National Account Business: Top 4 of Delta plans nationwide Annual Growth Rate: 24% during Tenure HCSC 17 of 25 Largest National accounts written during my supervision Membership Growth: 03; Stabilized 04; 92,500 members 05; 153,674 members 06; 194,700 members
DENTAL EXPERTISE Led sales & marketing departments Managing pricing function for LOB Managing dedicated customer service unit P&L responsibility for DHMO line Product development accountability Board member of marquee franchises “Circle of Leader” achievement award at NADP
CULTURALLY ASTUTE Understand positioning of “stand alone” and “integrated” dental solutions Benefit consulting experience provides depth in competitive intelligence Worked in hierarchal and matrix cultures Experience in Blues and Delta environment.
ENTREPRENEURIAL Led cross-sell campaign for Buck Consultants in Central Region(IA,IL,IN,MO,MI,MN,OH,TX,WI) Built National Accounts SBU for Delta Dental of IL “Product Champion”, and client facing executive for Virgin HealthMiles
IMPACT PLAYER DDPA committees: Business Development, Advertising, Product Development NADP committees: Education, Government Relations, Marketing Board member: DNOA and NADP