DRAGO N MEDICAL P ra c tice EditionOrthopedics Northwest ImproveSPatient Care, BoostS Efficiency ,and ReduceS Overhead    ...
DRAGO N MEDICAL P ra c tice Edition                                                                                       ...
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Orthopedics Northwest Case Study

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Dragon Medical Case Study

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Orthopedics Northwest Case Study

  1. 1. DRAGO N MEDICAL P ra c tice EditionOrthopedics Northwest ImproveSPatient Care, BoostS Efficiency ,and ReduceS Overhead “If we had continued to use the EHR without Dragon Medical Practice Edition, we would have had to cut back on a full schedule… Dragon Medical Practice Edition is an absolute necessity with an EHR .” —Chuck Stillwaggon, Practice Administrator Orthopedics Northwest, PLLC Yakima, WashingtonCHALLENGE Summary• eplace inefficient, labor-intensive R With nine physicians and seven mid-level paper-based process providers serving 280,000 patients, Orthopedics• educe $150,000 in annual transcription costs R Northwest, PLLC is central Washington State’s• reate comprehensive patient C most comprehensive provider of orthopedics and documentation sports medicine. Recognized by the Medical Group Management Association (MGMA) for superior performance in Profitability and Cost Management in 2010 andSolution in 2011, Orthopedics Northwest is committed• peech-enable NextGen® EHR with S to using technology to improve patient care, Dragon® Medical Practice Edition boost efficiency, and reduce overhead. The practice installed NextGen EHR, which provides checklists to ensure thorough documentation for billing and ARRA compliance.results As clinicians began to use the EHR, they realized• 75,000 reduction in transcription costs $ they also needed to document part of each patient• 3% reduction in overhead visit in their own words, to make the notes more• 1% increase in complex patient (Level 4) 1 meaningful to other clinicians. The practice decided in six-months to adopt Dragon Medical Practice Edition to help• Faster turnaround times clinicians create complete, comprehensive, real- time patient notes within the EHR. h e a lt h c a r e
  2. 2. DRAGO N MEDICAL P ra c tice Edition L-3486 4/12IMPLEMENTATION “With Dragon Medical Practice Edition andMedical Information Software Technology the EHR, we can generate the code that DTM(M.I.S.T.) Inc. implemented NextGen and truly reflects the work we do for complexDragon Medical Practice Edition, helping patients. Our Level 4 encounters increasedcustomize EHR templates and documents, anddeveloping speech commands to streamline from 3% to 14% over a six month period.”provider efficiency. —Chuck Stillwaggon, Practice Administrator Orthopedics Northwest, PLLCM.I.S.T. rolled the solution out to three or four Yakima, Washingtonproviders at a time, giving early adopters plenty oftime with M.I.S.T. trainers. These earlier adopters Quicker turnaround time allows three-dayacted as super-users for the next wave of clinicians. sooner charge submission to insurance companies, improving cash flow. More thoroughACCELERATING ADOPTION documentation has reduced insurance denials.Dragon Medical Practice Edition helped speedEHR adoption. Chuck Stillwaggon, Practice LOWER TRANSCRIPTION ANDAdministrator, says, “With Dragon Medical, it ADMINISTRATIVE COSTStakes users just three weeks total to become fully Transcription costs decreased 50%, deliveringproductive. If we had continued to use the EHR a three-month ROI. Additionally, the practicewithout Dragon Medical, we would have had added three clinicians without additional billingto cut back on a full schedule by 5%. Dragon personnel. Without speech recognition, theMedical is an absolute necessity with an EHR,” practice would have needed 1.5 more billinghe continued. personnel costing $59,360. Overhead has dropped from 46% to 43%.BETTER COMMUNICATION WITHREFERRINGS About Nuance HealthcareSpeech-enabling the EHR allows clinicians Nuance Healthcare, a division of Nuanceto dictate medical decision-making aspects Communications, is the market leader inof the note, including more comprehensive providing clinical understanding solutions thathistory of current conditions and more detailed accurately capture and transform the patientassessments and plans. According to story into meaningful, actionable information.Dr. Richard D. Roux, a physician at Orthopedics These solutions are proven to increase clinicianNorthwest, “With Dragon Medical Practice Edition, satisfaction and HIT adoption, supportingI can generate a referral note that’s concise and thousands of hospitals and providers to achievesounds like me. A number of referring physicians Meaningful Use of EHR systems and transform tohave told me they really like the notes I create with the accountable care model.Dragon Medical Practice Edition.” To learn more about how Nuance HealthcareHIGHER REVENUES, FASTER CASH FLOW can help you improve financial performance,Easier documentation means more thorough raise the quality of care, and increase cliniciandocumentation – and higher revenues. satisfaction, please contact us at 888-350-4836“Previously, we coded primarily at Level 2 and or visit www.nuance.com/healthcare.Level 3 because that was safe,” said Stillwaggon.Copyright © 2012 Nuance Communications, Inc. All rights reserved. Nuance, the Nuance logo, and Dragon, are trade-marks and/or registered trademarks, of Nuance Communications, Inc. or its affiliates in the United States and/or othercountries. All other brand and product names are trademarks or registered trademarks of their respective companies h e a lt h c a r e

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