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Heather kudrak Management Professional

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  • 1. Heather KudrakManagement Professional12301 Windsor East DriveFishers IN 46038heatherkudrak@gmail.com352-284-1693
  • 2. I am an energetic and innovative leader. My passion is toprovide enhanced customer experiences through thedevelopment of high performance teams and improvedbusiness processes supported by an efficient use of resourcesand a customer-centered, learn-share philosophy.As a dedicated professional, seasoned communicator and aquick study, I’ve earned the respect of my peers as a value-added leader and collaborator who uses customer-focus,organizational skills, software acumen and a penchant formetrics to deliver 100% on projects of varying size andcomplexity. “Heathers organizational skills are exceptional. She plans and prioritizes her work efficiently. She communicates well both verbally and in writing. Heather is very customer oriented and provides excellent service to her customers. She motivates and inspires others and is great to work with.” -Jo Branda, Supervisor OperationsOverview
  • 3.  SUCCESS THROUGH ENHANCED CUSTOMER EXPERIENCES  Business and professional success does not happen in a vacuum; the ability to enhance the customer’s experience drives success.  High performing teams enhance the customer’s experience when deliverables are executed with expertise and care.  The efficient use of resources does not diminish a high- performing team’s ability to deliver enhanced customer experiences. “Heather is a great example to her colleagues and employees. She is detail oriented, thorough in her work, and extremely knowledgeable. She has a professional demeanor and doesnt get stressed out while under pressure. She was a pleasure to work with and I personally hope I work with someone like Heather again.” -Ryan McNeil, Production Research SpecialistVision
  • 4. Leadership (Build Trust. Set the bar. Inspire others.) Learning and Develop/Support Continuous High Performing Improvement Team Enhanced Customer Experience Provide Professional Opportunity, development Expect through Accountability, recognition and Support Creativity feedback and Camaraderie Efficient use of resourcesManagement Philosophy
  • 5.  B.S. Business Administration & Management with Honors  3.46 GPA  Four-time recipient Chancellor’s List  Provost List “Heather is a very hard working and dedicated employee. She would always go above and beyond to understand the business requirements for the products she worked with and did not hesitate to work nights and weekends if needed. Heather is very professional and well organized. She takes on projects with minimal information and develops them to completion. She is a very driven and goal oriented employee. Heather will be a great asset to your team. -Rebekah Taylor, Technical AnalystAcademic Achievement
  • 6.  Received Sallie Mae “Champion of Higher Education for providing Exceptional Customer Service” award. Managed cross-country transition project, completed on- time, without service interruptions and without post- transition internal or external audit findings (Lynn Haven, FL to Fishers, IN). 2010 Achievedand sustained 50% increased productivity in core processes. Directed the disbursement and reconciliation of over $1Billion in Loan Origination volume. Managed on-time decommission and relocation project, with no down-time and no loss of same-day service level (Gainesville, FL to Lynn Haven, FL). 2008Career Accomplishments
  • 7.  Developed successful RFP submittal and presentation and awarded Contract to perform auditing services for State of Florida Agency for Workforce Innovation. Achieved first-call resolution goals in support of technical support call center. Managed and delivered all technical writing, implementation and virtual training to Fortune500 customer with 100% customer satisfaction.Career Accomplishments
  • 8.  Administrative Management  Recruiting Business Analysis (BABOK)  Training Business Process Mapping  Professional Development Customer Service CRM  Microsoft Office HR applications (Word®, Excel®, Outlook®, Operations Management PowerPoint®, Visio®, Project®) Project Management (PMBOK, Health Check, Red Zone)KSAs
  • 9. “Heathers organizational skills are exceptional. She plans and prioritizes her work efficiently.She communicates well both verbally and in writing. Heather is very customer oriented andprovides excellent service to her customers. She motivates and inspires others and is greatto work with.” -Jo Branda, Supervisor Operations “Heather is a great example to her colleagues and employees. She is detail oriented, thorough in her work, and extremely knowledgeable. She has a professional demeanor and doesnt get stressed out while under pressure. She was a pleasure to work with and I personally hope I work with someone like Heather again.” -Ryan McNeil, Production Research Specialist“Heather is a very hard working and dedicated employee. She would always go aboveand beyond to understand the business requirements for the products she workedwith and did not hesitate to work nights and weekends if needed. Heather is veryprofessional and well organized. She takes on projects with minimal information anddevelops them to completion. She is a very driven and goal oriented employee.Heather will be a great asset to your team. -Rebekah Taylor, Technical Analyst Recommendations
  • 10. Thank You“The heights by great men, reached and kept, were not attained by suddenflight, but they, while their companions slept, were toiling upward throughthe night.”-Henry Wadsworth Longfellow