Effective Project Management Support Using Social Software

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    Notes on slide 1

    http://www.flickr.com/photos/hjvanderklis/3941458119/

    http://www.flickr.com/photos/childofwar/3097124543/sizes/l/

    Source: http://blog.softwareprojects.org/top-down-and-bottom-up-1936.html

    http://en.wikipedia.org/wiki/Web_2.0

    Business Impact: Enterprise social software adds persistence, and reflects and reveals structure in otherwise transient informal interactions between workers in an organization. Valuable business information is created, shared and refined through self-selection, social incentives and decentralized control, rather than by top-down resource allocation and mandates. We expect that social software will be relevant in connecting individuals to communities of interest and practice, or in stimulating multidisciplinary collaboration that involves exploration, innovation, creativity, discovery, knowledge capture and training. However, evidence of successful social software deployments is still limited. The risk of organizational culture clashes, privacy concerns and questions about worker productivity and content quality highlight the need for caution.http://en.wikipedia.org/wiki/Social_media. Note:This article or section has multiple issues.Niall Cook in Enterprise 2.0: unhappywith ‘media’ part in social media!

    Attributed to Myspace, Facebook and othersocialnetworks. Source: http://nms.sagepub.com/cgi/content/abstract/11/5/855 (Wikinomics and its discontents: a critical analysis of Web 2.0 business manifestosVan Dijck and NieborgNew Media Society.2009; 11: 855-874 ) in PDF: http://www.gamespace.nl/content/Wikinomics_and_its_discontents_2009.pdfNote: Dutch writers like Pascal Savalle state that social networks in itself contain no life: they’re born out of profile sites, not adding business value, knowledge sharing or other good causes.

    http://www.gartner.com/DisplayDocument?id=1092912

    Houding managers bepaalt succes Web 2.0 binnen bedrijfDe houding van topmanagers is bepalend voor het succes van Web 2.0 binnen bedrijven. Dat stelt McKinsey Quarterly, het tijdschrift van het gelijknamige consultancybureau. McKinsey weet dat bedrijven aan het gebruik van Web 2.0-instrumenten als weblogs en sociale netwerken ongeveer 1 miljard dollar uitgeven. De komende vijf jaar zal het gebruik met 15% toenemen. Het succes van de toepassingen is volgens McKinsey afhankelijk van zes factoren. Allereerst moet de top van een bedrijf achter het gebruik van Web 2.0 staan. Wanneer managers Web 2.0 toejuichen, zullen hun medewerkers volgens de redenering van McKinsey vanzelf volgen. Daarnaast moeten bedrijven bij de ontwikkeling van Web 2.0-tools zich openstellen voor wensen en ideeën van toekomstige gebruikers. McKinsey adviseert bedrijven bovendien alleen toepassingen te ontwikkelen die passen binnen de dagelijkse werkzaamheden van werknemers. Verder ontdekte het adviesbureau dat een financiële beloning voor deelname aan Web 2.0 niet bevorderlijk is voor de kwaliteit, en dat een zorgvuldige selectie van de doelgroep wenselijk is. Een laatste succesfactor is een goede balans tussen controle van informatie en totale vrijheid voor de gebruiker.Bron(nen):McKinsey Quarterly (20-2-2009; p. 1; 1 p.)

    http://www.flickr.com/photos/rephotography3/2334838805/sizes/o/

    Yammerstats as per October 16th, 2009

    Stats as per October 2009

    Contact management: LinkedIn profileorganizer: http://www.linkedin.com/organizer orPlaxo’sadressbookCV check: trybeforeyoubuyAddressbooksynchronization via PlaxoSocialnetworkintegration: Gist

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    Effective Project Management Support Using Social Software - Presentation Transcript

    1. Effective project management supportusing social software
      Henk-Jan van der Klis
      Rick Mans
    2. Introducingourselves
      M/39/NL
      @hjvanderklis
      www.henkjanvanderklis.nl
      Effective project management support using web 2.0 tools
      © 2009 Capgemini - All rights reserved
      1
    3. © 2009 Capgemini - All rights reserved
      Effective project management support using web 2.0 tools
      2
      Recapitulation
      • Projects
      • Project management
      • Web 2.0
      • Social software
      Evolutionarypoints of view
      Social software supportsproject management
      • Contact management
      • Communications
      • Collaboration
      • Track & trace
    4. Keyelements of project work
      © 2009 Capgemini - All rights reserved
      3
      Effective project management support using social software
    5. Project management approaches
      Top-downapproach
      Bottom-upapproach
      Inflexibility
      Bureaucracy
      Overall control
      Imposedprocesses
      Externalmotivation
      Flexibility
      Agility
      Collaboration
      Team-drivenprocess
      Internalmotivation
      © 2009 Capgemini - All rights reserved
      4
      Project management 2.0
      • Control and Collaboration
      • Clarity of project goals
      • Visibility of internalorganizationalprocesses
      • Coordination and collectiveintelligence
      Effective project management support using social software
    6. Recapitulating Web 2.0 – Wikipedia ‘definition’
      Commonly associated with web development and web design that facilitates interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web.
      Examples include web-based communities, hosted services, web applications, social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies.
      Allows its users to interact with other users or to change website content, in contrast to non-interactive websites where users are limited to the passive viewing of information that is provided to them.
      © 2009 Capgemini - All rightsreserved
      5
      Effective project management support using social software
    7. Web 2.0 >Social media >Social software
      Social media are media designed to bedisseminated through social interaction,created using highly accessible and scalablepublishing techniques.
      Wikipedia
      Social software are ways to supportand capture communications,conversations or collaborative work asa by-product of free-form interactionand open participation, especially
      where large numbers of looselyconnected individuals are involved.
      Gartner, Hype CycleforSocial Software, July 2009
      Effective project management support using social software
      © 2009 Capgemini - All rightsreserved
      6
    8. Co-creation, peer production: wishful thinking?
      © 2009 Capgemini - All rightsreserved
      7
      Effective project management support using social software
      52% inactives, 33% passive spectators,only 13% actual creators.
      “For the majority of users, theiractivity is anythingbut a communal effort towardsa shared cause; they may participate simplyto satisfy their individual curiosities or becausethey are interested in the same product, brand, band or topic.”
      “most people who visit user generated content sitesare ‘driven’ there by (viral) forms of social media(‘friends’ networks) or by plain marketing mechanisms…hype fromnetworkingactivity.”
      “The logic of culture (collaboration, collectivism,user participation) undercutsthe logic of economics(shareholders’ value, company profits).”
      Wikinomics and its discontents
      Woulditbe different usingin-company services?
    9. Forrester’s breakdown of US online user activity
      Effective project management support using social software
      © 2009 Capgemini - All rightsreserved
      8
    10. 90-9-1 rule: participation inequality
      Woulditbe different usingin-company services?
      Effective project management support using social software
      © 2009 Capgemini - All rightsreserved
      9
    11. Gartner’s Hype CycleforSocial SoftwareJuly 2009
    12. High Performance WorkplaceHype CycleJuly 2009
      On the Rise
      Social Mining and Social Intelligence
      Ubiquitous Collaboration
       At the Peak
      Enterprise Mashups
      Federated Search
      Web-Based Office Productivity Suites
      Expertise Location and Management
      Social Software Suites
      Unified Communications and Collaboration
       Climbing the Slope
      Wikis
      © 2009 Capgemini - All rights reserved
      Effective project management support using social software
      11
    13. High performance workplace?
      Dailyinsightfulcartoon byCapgeminiGermany’sOliver Widdera.k.a. @GeekandPoke, geekandpoke.com
      © 2009 Capgemini - All rights reserved
      Effective project management support using web 2.0 tools
      12
    14. Traditional project management tooling drawbacks
      Controlfocused
      Complex
      Hard to adoptcompany-wide
      Overpriced
      © 2009 Capgemini - All rights reserved
      13
      Effective project management support using social software
    15. Challenges to ‘project management 2.0’ tooling
      Communicationfocused
      Simple
      Easy to adoptcompany-wide
      Free orlow-priced
      © 2009 Capgemini - All rights reserved
      14
      Effective project management support using social software
    16. Yammer – intra-companymicroblogging
      October 2009:
      4,315 users
      286 groups
      Large user groups in the Netherlands, Nordic countries, India, UK
      A proven stepping stone for:
      Updates to Cwiki
      Q&A
      Worldwide relationships
      Assignments
      Reference searches
      © 2009 Capgemini - All rights reserved
      15
      Effective project management support using social software
    17. Cwiki – intra-companywiki
      13,339 content pages
      13,874 files uploaded.
      38,934,813 page views
      240,383 page edits.
      6.77 average edits per page
      161.97 views per edit.
      30,928registeredusers
      © 2009 Capgemini - All rights reserved
      16
      Effective project management support using social software
    18. Social software supports project management
      Contact management
      Communications
      Collaboration
      Track & trace
      © 2009 Capgemini - All rightsreserved
      17
      Effective project management support using social software
    19. Contact management: MS Outlook more social
      Effective project management support using social software
      © 2009 Capgemini - All rightsreserved
      18
    20. © 2009 Capgemini - All rights reserved
      19
      Social software integrated into Microsoft Outlook 2007
      Effective project management support using social software
    21. Contact management: social in the cloud
      Effective project management support using social software
    22. Communications facilitating team collaboration
      GIMS+ (Group Instant Messaging Service)
      Microsoft Office Communicator 2007
      Microsoft Office Live Meeting
      © 2009 Capgemini - All rights reserved
      21
      Effective project management support using social software
    23. Communications facilitating team collaboration
      Microsoft Office Communicator 2007
      Instant messaging
      pc2pc calls (CommunicatorCall)
      Send e-mail to contact
      Schedule meeting with contact
      File sharing
      Microsoft Office Live meeting
      Status visible in Outlook, SharePoint
      Out-of-office alerts visible
      © 2009 Capgemini - All rights reserved
      22
      Effective project management support using social software
    24. Communications facilitating team collaboration
      Microsoft Office Live Meeting
      Webinar, webcast orvirtualpresentation to share content
      Audio and video
      Content sharing e.g. presentations
      White board
      Sharenotes
      Polls
      ParticipantscanbefrombothCapgemini and non-Capgemini
      Participantsneed freeOffice Live Meeting Client
      Both scheduled and instant meetings
      Lotus Notesadd-inavailable
      © 2009 Capgemini - All rights reserved
      23
      Effective project management support using social software
    25. © 2009 Capgemini - All rights reserved
      24
      Examples of collaboration software platforms
      Effective project management support using social software
    26. GartnerMagic Quadrant for Social Software
      Effective project management support using social software
    27. Social software to track & trace project ‘stuff’
      Task management
      Time management
      Project file
      Standards & templates
      © 2009 Capgemini - All rights reserved
      26
      Effective project management support using social software
    28. Implementingsocial software
      Rick Mans (Capgemini): Building a community
      Patrick Savalle (Sogeti): TeamPark – building Intelligent Organization
      Erwin Blom (The Crowds): Handboek Communities
      © 2009 Capgemini - All rights reserved
      Effective project management support using web 2.0 tools
      27
    29. E-mail isn’tdead, but has been abusedtoo long
      Traditional inbox overflow
      Tasks
      Status updates
      Partialconversations
      CC and BCC
      Changerequests
      Newsletters
      More effectiveways
      Inbox zero
      Gettingthingsdoneworkflow
      Email-integratedsolutions
      E-mail as intended
      © 2009 Capgemini - All rights reserved
      28
      Effective project management support using social software
    30. © 2009 Capgemini - All rights reserved
      29
      Addedvalue of social softwareto project management
      Don’tunderestimatedegreeof non-participation
      Takeimplementa-tionserious
      Eliminatewaste
      Effective project management support using social software
    31. www.capgemini.com

    + Henk-Jan van der KlisHenk-Jan van der Klis, 3 weeks ago

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