Effective Project Management Support Using Social Software

Effective project management supportusing social software
Henk-Jan van der Klis
Rick Mans

Introducingourselves
M/39/NL
@hjvanderklis
www.henkjanvanderklis.nl
Effective project management support using web 2.0 tools
© 2009 Capgemini - All rights reserved
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Recapitulation

Projects
Project management
Web 2.0
Social software

Evolutionarypoints of view
Social software supportsproject management

Contact management
Communications
Collaboration
Track & trace

Keyelements of project work
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Effective project management support using social software

Project management approaches
Top-downapproach
Bottom-upapproach
Inflexibility
Bureaucracy
Overall control
Imposedprocesses
Externalmotivation
Flexibility
Agility
Collaboration
Team-drivenprocess
Internalmotivation
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Project management 2.0

Control and Collaboration
Clarity of project goals
Visibility of internalorganizationalprocesses
Coordination and collectiveintelligence

Recapitulating Web 2.0 – Wikipedia ‘definition’
Commonly associated with web development and web design that facilitates interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web.
Examples include web-based communities, hosted services, web applications, social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies.
Allows its users to interact with other users or to change website content, in contrast to non-interactive websites where users are limited to the passive viewing of information that is provided to them.
© 2009 Capgemini - All rightsreserved
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Web 2.0 >Social media >Social software
Social media are media designed to bedisseminated through social interaction,created using highly accessible and scalablepublishing techniques.
Wikipedia
Social software are ways to supportand capture communications,conversations or collaborative work asa by-product of free-form interactionand open participation, especially
where large numbers of looselyconnected individuals are involved.
Gartner, Hype CycleforSocial Software, July 2009
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Co-creation, peer production: wishful thinking?
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52% inactives, 33% passive spectators,only 13% actual creators.
“For the majority of users, theiractivity is anythingbut a communal effort towardsa shared cause; they may participate simplyto satisfy their individual curiosities or becausethey are interested in the same product, brand, band or topic.”
“most people who visit user generated content sitesare ‘driven’ there by (viral) forms of social media(‘friends’ networks) or by plain marketing mechanisms…hype fromnetworkingactivity.”
“The logic of culture (collaboration, collectivism,user participation) undercutsthe logic of economics(shareholders’ value, company profits).”
Wikinomics and its discontents
Woulditbe different usingin-company services?

Forrester’s breakdown of US online user activity
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90-9-1 rule: participation inequality
Woulditbe different usingin-company services?
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Gartner’s Hype CycleforSocial SoftwareJuly 2009

High Performance WorkplaceHype CycleJuly 2009
On the Rise
Social Mining and Social Intelligence
Ubiquitous Collaboration
At the Peak
Enterprise Mashups
Federated Search
Web-Based Office Productivity Suites
Expertise Location and Management
Social Software Suites
Unified Communications and Collaboration
Climbing the Slope
Wikis
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High performance workplace?
Dailyinsightfulcartoon byCapgeminiGermany’sOliver Widdera.k.a. @GeekandPoke, geekandpoke.com
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Traditional project management tooling drawbacks
Controlfocused
Complex
Hard to adoptcompany-wide
Overpriced
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Challenges to ‘project management 2.0’ tooling
Communicationfocused
Simple
Easy to adoptcompany-wide
Free orlow-priced
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Yammer – intra-companymicroblogging
October 2009:
4,315 users
286 groups
Large user groups in the Netherlands, Nordic countries, India, UK
A proven stepping stone for:
Updates to Cwiki
Q&A
Worldwide relationships
Assignments
Reference searches
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Cwiki – intra-companywiki
13,339 content pages
13,874 files uploaded.
38,934,813 page views
240,383 page edits.
6.77 average edits per page
161.97 views per edit.
30,928registeredusers
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Social software supports project management
Contact management
Communications
Collaboration
Track & trace
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Contact management: MS Outlook more social
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Social software integrated into Microsoft Outlook 2007

Contact management: social in the cloud

Communications facilitating team collaboration
GIMS+ (Group Instant Messaging Service)
Microsoft Office Communicator 2007
Microsoft Office Live Meeting
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Microsoft Office Communicator 2007
Instant messaging
pc2pc calls (CommunicatorCall)
Send e-mail to contact
Schedule meeting with contact
File sharing
Microsoft Office Live meeting
Status visible in Outlook, SharePoint
Out-of-office alerts visible
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Microsoft Office Live Meeting
Webinar, webcast orvirtualpresentation to share content
Audio and video
Content sharing e.g. presentations
White board
Sharenotes
Polls
ParticipantscanbefrombothCapgemini and non-Capgemini
Participantsneed freeOffice Live Meeting Client
Both scheduled and instant meetings
Lotus Notesadd-inavailable
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Examples of collaboration software platforms

GartnerMagic Quadrant for Social Software

Social software to track & trace project ‘stuff’
Task management
Time management
Project file
Standards & templates
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Implementingsocial software
Rick Mans (Capgemini): Building a community
Patrick Savalle (Sogeti): TeamPark – building Intelligent Organization
Erwin Blom (The Crowds): Handboek Communities
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E-mail isn’tdead, but has been abusedtoo long
Traditional inbox overflow
Tasks
Status updates
Partialconversations
CC and BCC
Changerequests
Newsletters
More effectiveways
Inbox zero
Gettingthingsdoneworkflow
Email-integratedsolutions
E-mail as intended
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Addedvalue of social softwareto project management
Don’tunderestimatedegreeof non-participation
Takeimplementa-tionserious
Eliminatewaste

www.capgemini.com