LightRaise™ 60wiinteractive projectorUser’s guideScan the following QR code to read this guide on your smart phone orother...
Product registrationIf you register your SMART product, we’ll notify you of new features and software upgrades.Register on...
I M P O R T A N T I N F O R M A T I O Ni smarttech.com/kb/170295Important informationRead the following warnings carefully...
I M P O R T A N T I N F O R M A T I O Nii smarttech.com/kb/170295l Use of controls or adjustments or performance of proced...
iii smarttech.com/kb/170295ContentsImportant information iChapter 1: About your interactive whiteboard 1Features 2Optional...
C O N T E N T Siv smarttech.com/kb/170295Replacing the projector lamp module 48Resetting the lamp hours 52Chapter 7: Troub...
C O N T E N T Sv smarttech.com/kb/170295More information 95Index 97
Chapter 11 smarttech.com/kb/170295About your interactivewhiteboardFeatures 2Interactive projector 2Projector boom 3Touch D...
C H A P T E R 1About your interactive projector2 smarttech.com/kb/170295FeaturesInteractive projectorThe features of your ...
C H A P T E R 1About your interactive projector3 smarttech.com/kb/170295Projector boomThe projector is mounted to the wall...
C H A P T E R 1About your interactive projector4 smarttech.com/kb/170295Interactive touch and pen featuresA computer visio...
C H A P T E R 1About your interactive projector5 smarttech.com/kb/170295Optional accessoriesThese accessories aren’t inclu...
Chapter 27 smarttech.com/kb/170295Installing your interactiveprojectorChoosing a surface 7Choosing a wall surface 8Choosin...
C H A P T E R 2Installing your interactive projector8 smarttech.com/kb/170295Choosing a wall surfaceConsider the following...
C H A P T E R 2Installing your interactive projector9 smarttech.com/kb/170295l Install the dry-erase board and the project...
C H A P T E R 2Installing your interactive projector10 smarttech.com/kb/1702953. Repeat the above steps to measure the fla...
C H A P T E R 2Installing your interactive projector11 smarttech.com/kb/170295Examples of common obstructions to watch out...
C H A P T E R 2Installing your interactive projector12 smarttech.com/kb/170295Select an area with sufficient clearance to ...
C H A P T E R 2Installing your interactive projector13 smarttech.com/kb/1702953. Compare your measurements to the chart wh...
C H A P T E R 2Installing your interactive projector14 smarttech.com/kb/1702952. Connect all the cables to the projector a...
C H A P T E R 2Installing your interactive projector15 smarttech.com/kb/170295Projector connectionsThe following diagram d...
C H A P T E R 2Installing your interactive projector16 smarttech.com/kb/170295Installing SMART Notebook softwarePen and fi...
Chapter 317 smarttech.com/kb/170295Using your interactive projectorHow your interactive projector works 17Interacting with...
C H A P T E R 3Using your interactive projector18 smarttech.com/kb/170295Interacting with your computerYou interact with y...
C H A P T E R 3Using your interactive projector19 smarttech.com/kb/170295Number Function Description5 Mode Select one of t...
C H A P T E R 3Using your interactive projector20 smarttech.com/kb/170295Setting Use NotesWall Color (displays thecolor’s ...
C H A P T E R 3Using your interactive projector21 smarttech.com/kb/170295Setting Use NotesH-Position Moves the horizontal ...
C H A P T E R 3Using your interactive projector22 smarttech.com/kb/170295Setting Use NotesBasic Audio Control menuLine Out...
C H A P T E R 3Using your interactive projector23 smarttech.com/kb/170295Setting Use NotesComposite Speaker Enables or dis...
C H A P T E R 3Using your interactive projector24 smarttech.com/kb/170295Setting Use NotesTouch Enables touch and pen inte...
C H A P T E R 3Using your interactive projector25 smarttech.com/kb/170295Setting Use NotesAspect Ratio Adjusts the image o...
C H A P T E R 3Using your interactive projector26 smarttech.com/kb/170295Setting Use NotesStartup Screen Opens the Startup...
C H A P T E R 3Using your interactive projector27 smarttech.com/kb/170295Setting Use NotesDefault Opens the Default sub-me...
C H A P T E R 3Using your interactive projector28 smarttech.com/kb/170295Setting Use NotesDNS Displays the projector’s pri...
C H A P T E R 3Using your interactive projector29 smarttech.com/kb/170295Setting Use NotesProjector Information menuLamp H...
C H A P T E R 3Using your interactive projector30 smarttech.com/kb/170295Focusing the imageTo focus the projected image, u...
C H A P T E R 3Using your interactive projector31 smarttech.com/kb/170295lN O T EThe center of the image is offset 1.75" t...
C H A P T E R 3Using your interactive projector32 smarttech.com/kb/170295Component Description3 Access door4 Status light5...
C H A P T E R 3Using your interactive projector33 smarttech.com/kb/170295To write with your finger1. Press SMART Ink on th...
Chapter 435 smarttech.com/kb/170295Using the XCPConnecting the XCP to the projector 36XCP input connections 37Using the XC...
C H A P T E R 4Using the XCP36 smarttech.com/kb/170295Connecting the XCP to the projectorThe following diagram describes t...
C H A P T E R 4Using the XCP37 smarttech.com/kb/170295XCP input connectionsThe following diagram and table describe the co...
C H A P T E R 4Using the XCP38 smarttech.com/kb/170295Using the XCPprojector controlsThe following diagram and table descr...
C H A P T E R 4Using the XCP39 smarttech.com/kb/170295Number Control Function5 Input Tap the Input button to cycle through...
Chapter 541 smarttech.com/kb/170295Integrating other devicesNative video format 41Video format compatibility 41HD and SD s...
C H A P T E R 5Integrating other devices42 smarttech.com/kb/170295N O T El Although other resolutions might work, only the...
C H A P T E R 5Integrating other devices43 smarttech.com/kb/170295Resolution Mode Aspect ratio Refresh rate(Hz)Match input...
C H A P T E R 5Integrating other devices44 smarttech.com/kb/170295Connecting peripheral sources and outputsFollow these in...
Chapter 645 smarttech.com/kb/170295Maintaining your interactiveprojectorReplacing the remote control battery 45Replacing t...
C H A P T E R 6Maintaining your interactive projector46 smarttech.com/kb/170295l Dispose of the exhausted battery and prod...
C H A P T E R 6Maintaining your interactive projector47 smarttech.com/kb/170295Cleaning the projector and accessoriesW A R...
C H A P T E R 6Maintaining your interactive projector48 smarttech.com/kb/170295Replacing the projector lamp moduleEventual...
C H A P T E R 6Maintaining your interactive projector49 smarttech.com/kb/170295l When replacing the projector lamp module:...
C H A P T E R 6Maintaining your interactive projector50 smarttech.com/kb/170295To remove the old lamp module1. If the proj...
C H A P T E R 6Maintaining your interactive projector51 smarttech.com/kb/1702956. Use the Phillips screwdriver to loosen t...
C H A P T E R 6Maintaining your interactive projector52 smarttech.com/kb/170295To finish the projector lamp module install...
C H A P T E R 6Maintaining your interactive projector53 smarttech.com/kb/1702952. Scroll down to Lamp Hour Reset, and then...
Chapter 755 smarttech.com/kb/170295Troubleshooting your interactiveprojectorDetermining projector status 56Determining tou...
C H A P T E R 7Troubleshooting your interactive projector56 smarttech.com/kb/170295Determining projector statusThe project...
C H A P T E R 7Troubleshooting your interactive projector57 smarttech.com/kb/170295PowerlightServicelightProjectedimageSta...
C H A P T E R 7Troubleshooting your interactive projector58 smarttech.com/kb/170295TDMstatuslightTouchinteractionStatus an...
C H A P T E R 7Troubleshooting your interactive projector59 smarttech.com/kb/170295PenstatuslightTouch interaction Status ...
C H A P T E R 7Troubleshooting your interactive projector60 smarttech.com/kb/170295Determining XCP statusThe XCP has one p...
C H A P T E R 7Troubleshooting your interactive projector61 smarttech.com/kb/1702952. Select Connection Wizard.N O T EIf t...
C H A P T E R 7Troubleshooting your interactive projector62 smarttech.com/kb/1702954. Select your troubleshooting issue fr...
C H A P T E R 7Troubleshooting your interactive projector63 smarttech.com/kb/170295Finger touch issuesTo resolve common fi...
C H A P T E R 7Troubleshooting your interactive projector64 smarttech.com/kb/170295l Examples of common obstructions to wa...
C H A P T E R 7Troubleshooting your interactive projector65 smarttech.com/kb/170295native resolution (1280 × 800) for the ...
C H A P T E R 7Troubleshooting your interactive projector66 smarttech.com/kb/170295To resolve a partial, scrolling or inco...
C H A P T E R 7Troubleshooting your interactive projector67 smarttech.com/kb/170295The projector image can slip if the pro...
C H A P T E R 7Troubleshooting your interactive projector68 smarttech.com/kb/1702954. Disconnect the power cable from the ...
C H A P T E R 7Troubleshooting your interactive projector69 smarttech.com/kb/1702954. Reconnect the power cable, and then ...
C H A P T E R 7Troubleshooting your interactive projector70 smarttech.com/kb/170295Issue Related troubleshootingThe XCP do...
C H A P T E R 7Troubleshooting your interactive projector71 smarttech.com/kb/170295Retrieving your passwordIf you forget t...
Chapter 873 smarttech.com/kb/170295Remotely managing yourinteractive projectorAccessing web page management 73Home 74Contr...
C H A P T E R 8Remotely managing your interactive projector74 smarttech.com/kb/170295HomeThe Home menu displays basic proj...
C H A P T E R 8Remotely managing your interactive projector75 smarttech.com/kb/170295Submenu setting DescriptionLamp Mode ...
C H A P T E R 8Remotely managing your interactive projector76 smarttech.com/kb/170295Submenu setting DescriptionGateway Di...
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
Smart LightRaise 60wi Interactive Projector User Guide
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Smart LightRaise 60wi Interactive Projector User Guide

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Smart Technologies has recently released an interactive projector that can projector onto a variety of flat surfaces but does not require an actual SmartBoard to project onto. Still, gestures, pens, and interactivity all work. This is the user guide for the LightRaise 60wi

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Smart LightRaise 60wi Interactive Projector User Guide

  1. 1. LightRaise™ 60wiinteractive projectorUser’s guideScan the following QR code to read this guide on your smart phone orother mobile device or go to:onlinehelp.smarttech.com/english/mobile/projectors/60wi/index.htm
  2. 2. Product registrationIf you register your SMART product, we’ll notify you of new features and software upgrades.Register online at smarttech.com/registration.Keep the following information available in case you need to contact SMART Support.Serial number:Date of purchase:smarttech.com/kb/170295FCC warningThis equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to providereasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications. Operation ofthis equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.FDA statementComplies with FDA performance standards for laser products except for deviations pursuant to Laser Notice No. 50, dated June 24, 2007.Trademark noticeLightRaise, SMART Notebook, SMART Ink, SMART Board, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks ofSMART Technologies ULC in the U.S. and/or other countries. Texas Instruments, BrilliantColor and DLP are trademarks of Texas Instruments. Blu-ray is a trademark ofthe Blu-ray Disc Association. HDMI is a trademark or registered trademark of HDMI Licensing LLC. All other third-party product and company names may be trademarksof their respective owners.Copyright notice© 2013 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translatedinto any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without noticeand does not represent a commitment on the part of SMART.This product and/or use thereof covered by one or more of the following U.S. patents.www.smarttech.com/patents05/2013
  3. 3. I M P O R T A N T I N F O R M A T I O Ni smarttech.com/kb/170295Important informationRead the following warnings carefully. Failure to read the warnings below or to follow the installationinstructions included with your SMART product could result in personal injury and damage to theproduct and may void your warranty.W A R N I N Gl To reduce the risk of fire or electric shock, do not expose the SMART product to rain ormoisture.l Two people are required to mount your SMART product because it may be too heavy for oneperson to safely maneuver.l Use the appropriate hardware for your wall type as referred to in the SMART accessory kit,(part number 20-01623-20). Failure to do so could result in injury if the unit detaches from thewall.l Ensure that any cables extending across the floor to your SMART product are properlybundled and marked to avoid a trip hazard.l Ensure that all cabling on the wall is properly secured.l Do not stare directly into the projector’s beam of light.l Do not puncture, crush, heat or disassemble the pen battery, expose it to fire or any liquid,short its terminals, or abuse the battery in any other way as this may cause the battery toexplode or ignite, and could cause a fire or personal injury.l Do not disassemble the touch detection module. It has been designed to safely protect theend-user in normal operation and installations.l The Touch Detection Module is a Class 1 laser product. To avoid eye damage from laserradiation, do not turn on the system before installing the touch detection module. Wheninstallation is complete, you’re unable to access the lasers and you can safely turn the systemon.l In accordance with IEC60825-1: 2007 international regulations, do not view the red laser beamdirectly with optical instruments such as a magnifying lens.l The laser diodes, safely designed within the Touch Detection Module, are comprised of thefollowing diode specifications:o For red laser: 650nm (Typ.), 0.35mW (Max., CW)o For IR laser: 808nm (Typ.), 350mW (Max., CW)
  4. 4. I M P O R T A N T I N F O R M A T I O Nii smarttech.com/kb/170295l Use of controls or adjustments or performance of procedures other than those specified hereinmay result in hazardous radiation exposure.l Keep the interactive pen and pen holder out of reach of small children as there are small partsthat may pose a potential choking hazard.
  5. 5. iii smarttech.com/kb/170295ContentsImportant information iChapter 1: About your interactive whiteboard 1Features 2Optional accessories 5Chapter 2: Installing your interactive projector 7Choosing a surface 7Choosing a location 11Choosing a height 12Routing the cables 13Projector connections 15Installing SMART Notebook software 16Aligning the interactive projector 16Chapter 3: Using your interactive projector 17How your interactive projector works 17Interacting with your computer 18Using the remote control 18Adjusting projector settings 19Focusing the image 30Adjusting the image 30Using your interactive pen 31Chapter 4: Using the XCP 35Connecting the XCP to the projector 36XCP input connections 37Using the XCPprojector controls 38Chapter 5: Integrating other devices 41Native video format 41Video format compatibility 41HD and SD signal format compatibility 43Connecting peripheral sources and outputs 44Chapter 6: Maintaining your interactive projector 45Replacing the remote control battery 45Replacing the CAT battery 46Cleaning the projector and accessories 47
  6. 6. C O N T E N T Siv smarttech.com/kb/170295Replacing the projector lamp module 48Resetting the lamp hours 52Chapter 7: Troubleshooting your interactive projector 55Determining projector status 56Determining touch status 57Determining interactive pen status 58Determining curtain alignment tool (CAT) status 59Determining XCP status 60Troubleshooting your SMART product with the Connection Wizard 60Troubleshooting pen and finger touch issues 62Troubleshooting image issues 64Troubleshooting projector errors 67Troubleshooting audio issues 69Troubleshooting XCP issues 69Locating the serial number 70Accessing the service menu 70Chapter 8: Remotely managing your interactive projector 73Accessing web page management 73Home 74Control panel 74Network settings 75E-mail alerts 77Password settings 77Simple Network Management Protocol (SNMP) 78Chapter 9: Connecting your room control system to your interactive projector 79Serial interface settings 79Command inventory 81Value-based command methods 82Power state controls 83Source selection controls 84General source controls 85Additional VGA source controls 86Audio controls 87Network controls 88System controls 89Appendix A: Hardware environmental compliance 95Waste Electrical and Electronic Equipment and Battery regulations (WEEE and BatteryDirectives) 95Batteries 95Mercury 95
  7. 7. C O N T E N T Sv smarttech.com/kb/170295More information 95Index 97
  8. 8. Chapter 11 smarttech.com/kb/170295About your interactivewhiteboardFeatures 2Interactive projector 2Projector boom 3Touch Detection Module (TDM) 3Curtain Alignment Tool (CAT) 3Interactive touch and pen features 4Pen holder 4USB charger 4Remote control 4Optional accessories 5LightRaise projector control (XCP) 5XCP adapters 5Wall-mounting kit 5The LightRaise™ 60wi interactive projector is a wall-mounted, short-throw projector that transformsany wall or dry-erase whiteboard into an interactive surface. It’s the only interactive projector thatprovides touch and pen-enabled input, enabling two users to simultaneously write, draw andmanipulate content in SMART Notebook™ collaborative learning software using a finger or theinteractive pens.This chapter describes the features and components of your interactive projector.
  9. 9. C H A P T E R 1About your interactive projector2 smarttech.com/kb/170295FeaturesInteractive projectorThe features of your interactive projector include the following:l A wall-mounted projection engine that uses DLP®technology by Texas Instruments™, providingBrilliantColor™ performance and quality Gamma 2.2correction with Bright Room, Dark Room, sRGB, Userand SMART Presentation modes.l Finger and pen touch interaction that enables you to tap,swipe, gesture or draw with two fingers or the interactivepens.l Tool awareness that automatically differentiates between finger touch and pen touch on thesurface. You can write with a pen, and then manipulate content with your finger without changingtools.l Dual touch interaction that enables two people to draw and manipulate content on the surface atthe same time. The interactive surface can be touched simultaneously by two fingers, by twopens or by one finger and one pen.l HD ready, wide screen, 2500 lumens, maximum resolution supported 1080pl NTSC, NTSC 4.43, PAL, PAL-N, PAL-M and SECAM video system compatibilityl WXGA 1280 × 800 native resolutionl 16:10 native aspect ratio with support for 4:3 and 16:9 ratios with scalingl 3400:1 contrast ratiol 100" (254.0 cm) diagonal maximum interactive area size on a blank, vertical walll 0.36:1 throw-ratiol Two built-in 10W speakersN O T EFor further details about projector features, see the LightRaise 60wi interactive projectorspecifications (smarttech.com/kb/170335).
  10. 10. C H A P T E R 1About your interactive projector3 smarttech.com/kb/170295Projector boomThe projector is mounted to the wall by attaching the ball-joint to theboom and the boom to the wall-mount plate. You can adjust the lengthof the boom for different image sizes. It also includes the followingfeatures:l Image sizes from 67" to 100" diagonal (16:10)l Image keystone, tilt and positionl Image vibration dampening (typically induced from doors closing)l A padlock ring to prevent removal of the projector from the boom.l Templates and instructions for positioning the system safely.See the SLR 60wi installation guide (smarttech.com/kb/170259) for more information on installingand positioning the projector boom.Touch Detection Module (TDM)The TDM is mounts on the wall by attaching to the wall plate and enables yoursystem to differentiate between finger touch and pen touch. When it’s installedand aligned, you can write with a pen and move objects with a finger at thesame time on the interactive surface.The TDM provides a range of adjustments to accommodate varying projection surface thicknesses. Italso includes a conveniently placed multi-colored status light that provides system status informationfeedback (see Determining touch status on page 57).See the SLR 60wi installation guide (smarttech.com/kb/170259) for more information on installingand aligning the TDM.Curtain Alignment Tool (CAT)The CAT is included with your interactive projector purchase and enables you toalign the system during installation.See the SLR 60wi installation guide (smarttech.com/kb/170259) for moreinformation on using the CAT to align the system.
  11. 11. C H A P T E R 1About your interactive projector4 smarttech.com/kb/170295Interactive touch and pen featuresA computer vision-based SMART touch detection system tracks dual finger touch using aninfrared source, as well as dual interactive and synchronized infrared pen, on any reasonablyflat surface. This enables you to write or draw digital ink with the interactive pens or with yourfingers—up to two at a time. Because the projector is touch aware, you can even use one pento draw while simultaneously using your finger to manipulate content.Features of the interactive pens include the following:l Active tip switchl Power switchl Pen automatically turns off when not in use to prolong battery lifel One tri-colored status light: green (operational), amber (battery charging required), red (fault)l SoftTouch texture for improved finger gripl USB mini-B connection for battery chargingPen holderStore the interactive pens in the pen holder when you’re not using them and when you’recharging them. The holder is also a convenient place to store the remote control.USB chargerCharge your interactive pen with the included USB charger (seeCharging the interactive pen on page 32). A fully charged pen willoperate for two days before requiring recharging.Remote controlThe projector remote control enables you to access on-screenprojector menus, to change projector settings and to turn theprojector on and off.See Using the remote control on page 18 for more information.
  12. 12. C H A P T E R 1About your interactive projector5 smarttech.com/kb/170295Optional accessoriesThese accessories aren’t included with your projector, but you can order them from your authorizedSMART reseller.LightRaise projector control (XCP)The optional XCP can be mounted on the wall beside the projected image, giving you a moreconvenient location to access input ports and basic operation controls of your interactiveprojector. You can connect a single USB cable to the SMART Connect port for an all-in-oneaudio, video and data connection to your computer using DisplayLink™ technology;alternatively, you can individually connect your video, audio and touch cables directly to theXCP.See Using the XCP on page 35 for more information on the XCP functionality and cabling.XCP adaptersYou can connect a single USB cable to the SMART Connect port for an all-in-oneaudio, video and data connection to your computer. If you want to use a VGA or anHDMI™ cable, you can also purchase the appropriate adapter to connect yourcomputer to the XCP.Adapter FunctionVGA + USB adapter Connects a VGA video source and has a separate USB connector fordata and audio.HDMI + USB adapter Connects an HDMI video source and has a separate USB connectorfor data and audio.Wall-mounting kitYou can purchase an optional wall-mounting kit that contains an assortment of screws and wallanchors for several different wall types.
  13. 13. Chapter 27 smarttech.com/kb/170295Installing your interactiveprojectorChoosing a surface 7Choosing a wall surface 8Choosing a dry-erase board surface 8Surface obstructions 10Choosing a location 11Choosing a height 12Routing the cables 13Projector connections 15Installing SMART Notebook software 16Aligning the interactive projector 16See the printed installation guide and mounting template that came with your LightRaise 60wiinteractive projector for information on installing your projector. You can access these documents byvisiting the LightRaise support page at smarttech.com/Support.This chapter provides additional details to help you install your interactive projector.Choosing a surfaceConsider what your projection surface is when you’re selecting a location for your interactiveprojector. You can install it so the image falls on an existing dry-erase board or a flat wall surface. Adry-erase board is a flat surface that works well with your interactive projector and allows you to writesmoothly in digital ink.
  14. 14. C H A P T E R 2Installing your interactive projector8 smarttech.com/kb/170295Choosing a wall surfaceConsider the following factors when selecting a wall surface to project your image onto:l Select a wall that is straight and flat. All of the lines that you draw to install the interactiveprojector must be straight and level on a plumb wall.l Select a white wall to maintain accurate color of the projected image.l Project on a smooth, semi-gloss painted surface to reduce glare from the projector, to achieveoptimal touch quality and to reduce wear on the pen nib.l Attach a dry-erase board to the wall if you’re projecting on a textured surface, such as a concreteblock wall. A dry-erase board is a flat surface that works well with your interactive projector andallows you to write smoothly in digital ink.C A U T I O NWriting on the wall with the interactive pen might cause scratches or damage the wall surface. Testthe wall surface by writing on it with the pen before you install your interactive projector.Choosing a dry-erase board surfaceConsider the following factors when selecting a dry-erase board to project your image onto:
  15. 15. C H A P T E R 2Installing your interactive projector9 smarttech.com/kb/170295l Install the dry-erase board and the projector straight, level and plumb to the wall.l Select a dry-erase board with no bezel or with a bezel thickness of less than 3 mm above theboard surface. Bezels thicker than 3 mm above the board surface disrupt finger touchperformance.I M P O R T A N TDo not install map rails on any surface you select to project your image on. You must alsoremove any existing map rails on the wall or dry-erase board before you use your interactiveprojector.l Select a dry-erase board that is flat. See the following procedure for more information.To measure the flatness of a dry-erase board1. Place a six-foot carpenter’s level horizontally across the dry-erase board.2. Locate where the level is furthest away from the board surface, and then measure the distance.Measure the flatness of the surface on both sides of the dry-erase board.
  16. 16. C H A P T E R 2Installing your interactive projector10 smarttech.com/kb/1702953. Repeat the above steps to measure the flatness of the board vertically and diagonally.I M P O R T A N TThe overall finger touch performance is strongly influenced by the projection surface flatness.o If the distance is less than 5 mm in all directions, optimal finger touch performance willlikely be achieved.o If the distance is between 5 mm and 10 mm in any direction, good to adequate fingertouch performance will likely be achieved.o If the distance is between 10 mm and 15 mm in any direction, it is possible to achieveadequate finger touch performance. However, there could be issues completing theinstallation. A flatter board surface is recommended.o If the distance is greater than 15 mm in any direction, select a flatter surface.Surface obstructionsThere should be no objects that protrude into the keep out area between the bottom of the projectormount and the projected image. Objects in this area should be moved or removed before you use yourinteractive projector as they can cause parts of the projected image to lose finger touch function.
  17. 17. C H A P T E R 2Installing your interactive projector11 smarttech.com/kb/170295Examples of common obstructions to watch out for include:l Cables or wires that hang into the projected imagel Screws or nails protruding from the wall or the dry-erase boardl Wall protrusions or uneven wall surfacesl Map rails on the wall or the dry-erase boardN O T ESee the SLR60wi surface evaluation guide (smarttech.com/kb/170402) more information on how tochoose a surface.Choosing a locationSMART includes a mounting template with your interactive projector (smarttech.com/kb/170271).Using this template ensures that you can do the following:l Determine where to install the projector in relation to the studs in the wall and the size of theprojection surface.l Mount the projector at a safe height for head space clearance, while maintaining enough spacefor airflow and installation access above the unit.Choose a location that’s far from bright light sources, such as windows and strong overhead lighting.Bright light sources can cause distracting shadows on the projection surface and can reduce thecontrast of the projected image.
  18. 18. C H A P T E R 2Installing your interactive projector12 smarttech.com/kb/170295Select an area with sufficient clearance to accommodate your interactive projector. For bestpresentation alignment, mount your interactive projector in a location that’s central to your audience’sviewing direction.Choosing a heightThe height of your projector depends on the size of the projected image and the available space for it.If you have a dry-erase board as the projection surface, the height of the projector depends on thewidth and height of the board. If the projection surface is a wall, the height of the projector depends onthe width and height of available wall space. Consider the general height of your user community andensure they’ll be able to touch all areas of the projected surface. When determining the size of theprojected image, ensure there is room to route the cables around the image and space to install thepen holder.To determine the height of the projector mounting bracket1. Measure the width of the available surface space.N O T Eo Ensure the available width of the projection surface is equal to or greater than the width inthe table.o If you’re using a dry-erase whiteboard as the projection surface, measure inside theframe.2. Measure the height of the available surface space.N O T Eo Ensure the available height of the projection surface is equal to or greater than the heightin the table.o If you’re using a dry-erase board as the projection surface, measure inside the frame.
  19. 19. C H A P T E R 2Installing your interactive projector13 smarttech.com/kb/1702953. Compare your measurements to the chart which appears on page 12 of the SLR 60wi installationguide (smarttech.com/kb/170259), and select a row in the table that is smaller than youravailable width and height. This determines the installation height of the projector mountingbracket from the top of the projected image.I M P O R T A N TYou need at least 2" (5 cm) clearance space above the top mounting holes. See the LightRaise60wi interactive projector mounting template (smarttech.com/kb/170271) for more informationabout ceiling clearances.Routing the cablesFollow these instructions to route and secure the cables to the wall.To connect the cables:1. Route the cables through the top of the boom and down its length before you connect them to theprojector.
  20. 20. C H A P T E R 2Installing your interactive projector14 smarttech.com/kb/1702952. Connect all the cables to the projector and let them hang loose.N O T ESee Projector connections on the next page for more information.3. After you’ve connected all the cables, connect the power cable to a power outlet.4. Turn on your interactive projector so you can see where the projected image falls5. Align the image and make other image adjustments necessary before you route the cablesaround the projected image.6. Route and secure the cables to the wall, ensuring they don’t protrude past the image surfacebetween the bottom of the projector mount and the projected image. Objects in this area shouldbe moved or removed before you use your interactive projector because they can cause parts ofthe projected image to lose finger touch function.I M P O R T A N TLeave extra space between the cables and the projected image so you can make imageadjustments later.
  21. 21. C H A P T E R 2Installing your interactive projector15 smarttech.com/kb/170295Projector connectionsThe following diagram describes the connections available on the projector.N O T E Sl You can connect a variety of peripheral input devices to your projector, including DVD/Blu-ray™ players, VCRs, computers, document cameras, digital cameras and high-definitionsources, as well as peripheral device outputs, such as a secondary projector or poweredspeakers.l You might need to purchase third-party adapters to connect certain peripheral devices.l Peripheral devices aren’t included.
  22. 22. C H A P T E R 2Installing your interactive projector16 smarttech.com/kb/170295Installing SMART Notebook softwarePen and finger touch will work with any computer connected to your interactive projector, but formultitouch and full functionality, install SMART Notebook software. You can install the software fromthe DVD that came with your interactive projector and you can visit smarttech.com/software todownload software updates.To install SMART softwareInsert the SMART software DVD that came with your interactive projector, and then follow theon-screen instructions.Aligning the interactive projectorAfter you install SMART Notebook software, you can perform the alignment procedure. Thisprocedure must be completed before you can use the interactive projector.To align the interactive projector1. Click the SMART Board icon in the Windows® notification area or the Mac Menu bar, andthen select SMART Settings.The SMART Settings window appears.o If your interactive projector is connected to your computer and working, the following textappears: The SMART Board interactive whiteboard is working properly.o If your interactive projector isn’t connected to your computer, the following text appears: NoSMART Boards are connected.2. Select Connection Wizard.3. Select LightRaise 60wi interactive projector from the SMART products found drop-downlist, and then click Next.4. Select Product is being set up for the first time, and then click Next.5. Follow the on-screen instructions.I M P O R T A N TSee Chapter 4 of the SLR 60wi installation guide (smarttech.com/kb/170259) for moreinformation about aligning your system.
  23. 23. Chapter 317 smarttech.com/kb/170295Using your interactive projectorHow your interactive projector works 17Interacting with your computer 18Using the remote control 18Adjusting projector settings 19Focusing the image 30Adjusting the image 30Using your interactive pen 31Interactive pen components 31Charging the interactive pen 32Writing or drawing with SMART Ink™ 32This chapter describes how to use your interactive projector, use your remote control, retrieve systeminformation, access the projector’s image adjustment options and integrate your system withperipheral devices.How your interactive projector worksThe LightRaise 60wi interactive projector is a unique finger and pen touch solution. A specially filteredinfra-red camera and signal processor, embedded in your interactive projector, can track up to twofingers or two pens simultaneously. The Touch Detection Module (TDM), located immediately underthe projector boom, generates a tightly controlled infra-red light beam very close to the surface. Theinfra-red camera detects the reflection from your finger or the glow from the active pen when youtouch the surface. The system can differentiate between fingers and pens, enabling you to write witha pen and move objects with a finger at the same time. In addition, the active tip in the pen issynchronized with the TDM and ensures the pen writes only when in contact with the surface.Because the interactive technology is located in the projector and the TDM, and not in a board, youcan turn almost any reasonably flat surface—a common dry-erase board or even a bare wall—into aninteractive surface.
  24. 24. C H A P T E R 3Using your interactive projector18 smarttech.com/kb/170295Interacting with your computerYou interact with your computer by touching the surface with your finger. You can touch the screen toopen files, navigate folders and manipulate content. Each touch acts as a left-click.Right-click by touching and holding your finger to the surface for about two seconds.Using the remote controlThe projector remote control enables you to access on-screen menus and change projector settings.Use the Power button on the remote control to put the projector into Standby mode or to turn it on.You can also use the Input button on the remote control to switch sources on the projector.Number Function Description1 Input Select a video and audio input source.2 Menu Show or hide the projector menus.3 (Left), (Right),(Up) and (Down) arrowsChange the menu selections and adjustments.4 Hide Freeze, hide or display the image:l Press once to freeze the image.For example, you can display a question onthe screen while you check your e-mail.l Press again to hide the image and display ablack screen.l Press again to return to the live image.
  25. 25. C H A P T E R 3Using your interactive projector19 smarttech.com/kb/170295Number Function Description5 Mode Select one of the following display modes:l SMART Presentationl Bright Rooml Dark Rooml sRGBl User6 Mute Mute audio.7 (Power) Turn on the projector or put it into Standby mode.8 (Enter) Accept the selected mode or option.9 (Volume Up) Increase audio amplification volume.10 (Volume Down) Decrease audio amplification volume.Adjusting projector settingsThe remote control’s Menu button enables you to access the on-screen display (OSD) menu to adjustthe projector settings.I M P O R T A N TThere are no projector menu options on the XCP. Keep your remote control in a safe place, such asthe pen holder, because the XCP is not a substitute for the remote control.N O T ESome projector settings aren’t available for all video sources.Setting Use NotesImage Adjustment menuDisplay Mode Indicates the projector’s displayoutput (Bright Classroom,Dark Classroom, sRGB White,Wall Color,SMART Presentation and User).The default is BrightClassroom.
  26. 26. C H A P T E R 3Using your interactive projector20 smarttech.com/kb/170295Setting Use NotesWall Color (displays thecolor’s numeric value)Adjusts projector brightness andcolor temperature based on thesewall colors:Color 1: BlackboardColor 2: BlueColor 3: Light GreenColor 4: PinkColor 5: Light YellowThe default is Blackboard.N O T EThis is equivalent to aWhiteboard.Keystone Adjusts image keystone distortionscaused by movement of theprojector.The default is 0. The keystonecan be adjusted from -15 to 15.I M P O R T A N TUse this setting only after youmake all physical imagealignment adjustments tostraighten the vertical lines ofthe image.Brightness Adjusts projector brightness from 0to 100.The default is 50.Contrast Adjusts the difference between thelightest and darkest partsof the image from 0 to 100.The default is 50.Saturation Adjusts the image from black andwhite to saturated color from 0 to100.The default is 50.Sharpness Adjusts projected image sharpnessfrom 0 to 31.The default is 16.Tint Adjusts the image color balance ofred and green from 0 to 100.The default is 50.Frequency Adjusts the display data frequencyof the projected image from -5 to 5to match the frequency of yourcomputer’s graphics card.The default is 0.This setting applies to VGAinputs only.Tracking Synchronizes your projector’sdisplay timing with your computer’sgraphics card from 0 to 63.This setting applies to VGAinputs only.
  27. 27. C H A P T E R 3Using your interactive projector21 smarttech.com/kb/170295Setting Use NotesH-Position Moves the horizontal position of thesource video left or right from 0 to100 (relative to the projectedimage).The default is 50.This setting applies to VGAinputs only and is useful insituations where the sourcevideo is cut off.I M P O R T A N Tl Do not adjust this settingunless advised to bySMART Support.l Adjust this setting onlyafter you make allphysical imageadjustments.V-Position Moves the vertical position of thesource video up or down from -5 to5 (relative to the projected image).The default is 0.This setting applies to VGAinputs only and is useful insituations where the sourcevideo is cut off.I M P O R T A N Tl Do not adjust this settingunless advised to bySMART Support.l Adjust this setting onlyafter you make allphysical imageadjustments.White Peaking Adjusts the image color brightnesswhile providing more vibrant colors,in increments from 0 to 10.The default is 10.A value closer to 0 creates anatural image and a value closerto 10 creates an enhancedbrightness.Degamma Adjusts the color performance ofthe display from 1 to 2 or from 0 to 3depending on the display modeselected.The default varies depending onthe display mode.Color Adjustment Opens a sub-menu where you canadjust the projector’s Red, Green,Blue, Cyan, Magenta and Yellowcolors from 0 to 100.Each color has a default value of100.Color settings are saved to theUser display mode.
  28. 28. C H A P T E R 3Using your interactive projector22 smarttech.com/kb/170295Setting Use NotesBasic Audio Control menuLine Out Turns the audio output jack On orOff.The default is On.Microphone Turns the microphone input jack Onor Off.The default is On.Speaker Turns the internal speaker On orOff.The default is On.Microphone Volume Adjusts the projector’s microphonevolume amplification from 0 to 40.The default is 20.Main Volume Adjusts the volume from 0 to 40. The default is 20.Mute Turns the projector’s audio outputmute function On or Off.The default is Off.If you mute the projector’s audiooutput and then increase ordecrease the volume, the volumeis restored automatically. Youcan prevent this from happeningby disabling the Line Out above.Advanced Opens the Advanced Audiosub-menu where you can enableand disable the microphone inputand the speaker output for eachdisplay mode. Further details in thefollowing rows.Advanced Audio sub-menuVGA1 Mic Enables or disables the microphoneinput jack when using the VGA1input.VGA1 Speaker Enables or disables the audiooutput jack when using the VGA1input.HDMI Mic Enables or disables the microphoneinput jack when using the HDMIinput.HDMI Speaker Enables or disables the audiooutput jack when using the HDMIinput.Composite Mic Enables or disables the microphoneinput jack when using theComposite input.
  29. 29. C H A P T E R 3Using your interactive projector23 smarttech.com/kb/170295Setting Use NotesComposite Speaker Enables or disables the Compositeinput to the internal speaker.Microphone Boost Boost is applied in the Off setting. The default is On (-20 dB). Keepthis setting on if your microphoneis too sensitive.Change the setting to Off if youwant to apply Microphone Boost.Exit Closes the Advanced Audio sub-menu.Operational Settings menuControl Panel Applies power to the DIN7, DIN4and DB9 ports for XCP controlpanel power.The default is Off.Signal Detect Enables or disables signalsearching of input connectors.The default is On.Select On to have the projectorcontinuously switch inputs until itfinds an active video source.Select Off to manually select theinput source.Lamp Reminder Turns the lamp replacementreminder On or Off.The default is On. This reminderappears 100 hours before therecommended lampreplacement.Lamp Mode Adjusts lamp brightness toStandard or Economy.The default is Standard, whichdisplays a high-quality, brightimage.Economy increases the lamp lifeby decreasing the brightness ofthe image.Closed Captioning Turns on the closed captioninglanguage to CC1 or CC2 for videosources that support closedcaptioning, or turns closedcaptioning Off.The default is Off.Typically, CC1 displays U.S.English subtitles, while CC2displays other regionallanguages, such as French orSpanish, depending on thetelevision channel or mediasetup.
  30. 30. C H A P T E R 3Using your interactive projector24 smarttech.com/kb/170295Setting Use NotesTouch Enables touch and pen interactionon either VGA1, HDMI or VGA1& HDMI.The default is VGA1 & HDMI.Only change this setting if youwant touch and pen interactionactive on only one video source(VGA or HDMI).I M P O R T A N TThis setting must match thecurrent video input or there willbe no touch function.Auto Power Off (minutes) Sets the length of the auto power-off countdown timer between 1 and240 minutes.The default is 120 minutes.The timer begins to count downwhen the projector no longerreceives a video signal. Whenthe timer finishes, the projectorenters Standby mode.Select 0 to turn off the timer.Zoom Adjusts the zoom to the center ofthe image in or out from 0 to 30.The default is 0.Zooming in cuts off the outeredges of the source video.I M P O R T A N TSMART recommends youleave Zoom at the defaultsetting of 0. Adjusting thissetting can affect touchfunction.Projector ID Displays the projector’s unique IDwithin your organization’s network.You can set the projector ID from0 to 999.The default is 0.You can refer to this numberwhen using the network remotemanagement feature (seeRemotely managing yourinteractive projector on page 73).
  31. 31. C H A P T E R 3Using your interactive projector25 smarttech.com/kb/170295Setting Use NotesAspect Ratio Adjusts the image output toFill Screen, Match Input or 16:9.The default is Match Input.Fill Screen produces an imagethat fills the entire screen bystretching and scaling the sourcevideo to match the projector’snative aspect ratio.Match Input scales to fill thespace at the native aspect ratio.As a result, unused space couldappear along the top and bottomedges of the screen (letterboxformat) or along the left and rightedges of the screen (pillarboxformat).16:9 displays the source video in16:9 aspect ratio. As a result,unused space appears along thetop and bottom edges of thescreen. This is recommended foruse with HDTV and DVD/Blu-raydiscs enhanced for wide-screentelevisions.See Video format compatibilityon page 41 for descriptions ofeach mode.
  32. 32. C H A P T E R 3Using your interactive projector26 smarttech.com/kb/170295Setting Use NotesStartup Screen Opens the Startup Screen sub-menu where you can select thetype of startup screen (SMART orUSER), capture an image to use foryour startup screen and preview thecurrent startup screen.The default is SMART.This screen displays when theprojector lamp is starting and avideo source signal isn’tdisplayed.SMART displays the defaultSMART logo on a bluebackground.USER displays an image youcapture or select. If no image isselected, a default imagedisplays.Capture User Startup Screencloses the on-screen displaymenu and captures the entireprojected image. The capturedimage is displayed the next timethe Startup Screen displays.(The capture can take up to oneminute, depending on thecomplexity of the backgroundgraphic.)Preview Startup Screenenables you to preview thedefault or captured startupscreen.Test Screen Opens the Test Screen sub-menuwhere you can select the type ofscreen test(Display Grid, DisplayMulti-Square Pattern, DisplayCheckerboard 1, DisplayCheckerboard 2 or DisplaySingle Square). Select Exit toclose the menu.This screen enables you toquickly check displayperformance. Select a test type,and then press ENTER on theremote control. Press ENTERagain to exit the test and return tothe Test Screen sub-menu.Display Grid displays a 7 × 7Grid test screen.Display Multi-Square Patterndisplays a 45 Square test screen.Display Checkerboard 1displays a Check1 test screen.Display Checkerboard 2displays a Check2 test screen.Display Single Square displaysa Spot test screen.
  33. 33. C H A P T E R 3Using your interactive projector27 smarttech.com/kb/170295Setting Use NotesDefault Opens the Default sub-menuwhere you can reset projectorsettings to their default values.If you press ENTER on theremote control, all projectorsettings reset to their defaults,reversing any menu changes youmade. This action is irreversible.Don’t adjust this setting unlessyou want to reset all of theapplied settings, or unless you’readvised to by a SMART Supportspecialist(smarttech.com/contactsupport).Network menuNetwork and VGA1 out Activates the projector’s VGA1 outand network features.The default is Off.Status Displays the current network status(Connected, Disconnected orOff).DHCP Displays the status of thenetwork’s Dynamic Host ControlProtocol (DHCP) as On or Off.The default is Off.Password Reminder E-mails the network password tothee-mail recipient.See Remotely managing yourinteractive projector on page 73to set up a destination e-mailaddress.IP Address Displays the projector’s current IPaddress in values between 0.0.0.0and 255.255.255.255.To change the projector’s IPaddress, use the RS-232connector (see Network controlson page 88) or use a DHCPserver to assign a dynamic IPaddress, and then set a static IPaddress using the networkremote management feature (seeRemotely managing yourinteractive projector on page 73).Subnet Mask Displays the projector’s subnetmask number in values between0.0.0.0 and 255.255.255.255.Gateway Displays the projector’s defaultnetwork gateway in valuesbetween 0.0.0.0 and255.255.255.255.
  34. 34. C H A P T E R 3Using your interactive projector28 smarttech.com/kb/170295Setting Use NotesDNS Displays the projector’s primarydomain name number in valuesbetween 0.0.0.0 and255.255.255.255.MAC Address Displays the projector’s MACaddress in xx-xx-xx-xx-xx-xxformat.Group Name Displays the projector’s workgroupname as set by an administrator(maximum 16 characters).You can set the projector’sworkgroup name using theremote management features(see Remotely managing yourinteractive projector on page 73).Projector Name Displays the projector’s name asset by an administrator (maximum16 characters).You can set the projector’s nameusing the remote managementfeatures (see Remotelymanaging your interactiveprojector on page 73).Location Displays the projector’s location asset by an administrator (maximum16 characters).You can set the projector’slocation using the remotemanagement features (seeRemotely managing yourinteractive projector on page 73).Contact Displays the contact e-mailaddress for projector support as setby an administrator (maximum 32characters).You can set the contact e-mailaddress using the remotemanagement features (seeRemotely managing yourinteractive projector on page 73).Language menuLanguage Selects language preference. Projector menu support isavailable in English (default),Arabic, Chinese (Simplified),Chinese (Traditional), Czech,English (UK), French (France),French (Canada), German,Greek, Hungarian, Italian,Japanese, Malay, Polish,Portuguese (Brazil), Portuguese(Portugal), Russian, Slovenian,Spanish (Mexico), Spanish(Spain), Turkey and Ukranian.
  35. 35. C H A P T E R 3Using your interactive projector29 smarttech.com/kb/170295Setting Use NotesProjector Information menuLamp Hours Displays the current number oflamp usage hours from 0 to 5000hours from when it was last reset.Always reset the lamp hoursafter you replace a lamp,because lamp service remindersare based on the current hours ofuse. See Resetting the lamphours on page 52 for details onhow to reset the lamp hours.Input Displays the current video inputsource (VGA-1, HDMI or VIDEO.Resolution Displays the projector’s mostrecently detected video sourcesignal resolution and refresh rate.If there is no current video inputsource signal, this settingdisplays the last known sourcesignal resolution and refresh rate.Firmware Version Displays the projector’s digitaldisplay processor (DDP) firmwareversion in x.x.x.x format.Network Version Displays the projector’s networkcommunications processorfirmware version in x.x.x.x format.Touch Version Displays the projector’s touchprocessor firmware version inx.x.x.x. format.Model Number Displays the projector’s modelnumber.Serial Number Displays the projector’s serialnumber.
  36. 36. C H A P T E R 3Using your interactive projector30 smarttech.com/kb/170295Focusing the imageTo focus the projected image, use the focus ring located on the projector lens.To focus and adjust the imageRotate the focus ring right or left until the image is in focus.Adjusting the imageRefer to these notes when adjusting the projected image as described in the included SLR60witextless installation guide (smarttech.com/kb/170259).l While adjusting the projected image size, shape and location, disconnect your computer fromthe projector, and then use the projector’s default background, or the test image from the testmenu, so that you can see the full projected image clearly. Don’t use other images, which mightbe cropped or scaled by the projector and could result in a misleading projected image size,shape and location.l Use the projector’s ball joint lever, keystone screws and boom length mechanical adjustments tomake all physical image adjustments. Don’t use the projector’s on-screen menu options duringthe projector alignment process. See smarttech.com/kb/170259 for more information.l Be aware that as you tilt the projector up or lower its mounting boom to raise the image, the entireprojected image increases or decreases in size, especially at the bottom of the projected image.
  37. 37. C H A P T E R 3Using your interactive projector31 smarttech.com/kb/170295lN O T EThe center of the image is offset 1.75" to the left from the center of the mounting bracket with atolerance of ± 2". See the LightRaise 60wi interactive projector installation template(smarttech.com/kb/170271) for more information.l When you move the projector forward or backward on the boom to make the image larger orsmaller, you might need to tilt or turn the projector slightly to keep the image square. Loosen theball joint lever slightly to aid in this adjustment.l To fine-tune the image, you might need to repeat all steps described in the installation documentin smaller increments.Using your interactive penThe interactive projector includes two interactive pens that can be used to draw or write in digital inkat the same time. You can also use one interactive pen while you’re using your finger to touch thesurface and interact with your computer. Each pen has a charging port and a status light to help youunderstand its status.Interactive pen componentsThe following diagram and table describe the components of the interactive pens.Component Description1 On/Off switchN O T EYou can leave the switch On all the time, including when charging. The penautomatically turns off when not in use to prolong battery life.2 USB receptacle for charging
  38. 38. C H A P T E R 3Using your interactive projector32 smarttech.com/kb/170295Component Description3 Access door4 Status light5 Active tipCharging the interactive penThe pen has a rechargeable lithium-ion battery that can charge in two hours. A fully charged pen willoperate for two days before requiring recharging.To charge your interactive pen1. Connect the USB charging cable to the included charger, and then connect it to the pen.2. Connect the charger to a power outlet.N O T E Sl You can also charge the interactive pen by connecting it to your computer with a USB cable.l You can store the interactive pen in the pen holder during charging.l The interactive pen doesn’t write while it’s charging.Writing or drawing with SMART Ink™When you connect your computer to your SMART interactive product, you can use SMART Ink towrite and draw in digital ink over open applications, files, folders, websites and any other openwindow on your computer. SMART Ink includes SMART Ink Notes, which enables you to write indigital ink anywhere on your desktop. It also includes the SMART Ink Document Viewer, whichenables you to view your PDF files and to write in digital ink over them.
  39. 39. C H A P T E R 3Using your interactive projector33 smarttech.com/kb/170295To write with your finger1. Press SMART Ink on the toolbar with your finger.The SMART Ink tools appear.2. Use your finger to select a pen color or tool.3. Write over an open file, folder or website with your finger.To write with an interactive pen1. Press SMART Ink on the toolbar with an interactive pen.The SMART Ink tools appear.2. Use the interactive pen to select a pen color or tool.3. Write over an open file, folder or website with the interactive pen.N O T E Sl SMART Ink remembers the last ink color or tool you selected. When you change the ink colorwith the interactive pen, it doesn’t change the ink color you set for finger touch.l See the SMART Ink online Help for more information on how to use the software.
  40. 40. Chapter 435 smarttech.com/kb/170295Using the XCPConnecting the XCP to the projector 36XCP input connections 37Using the XCPprojector controls 38If you purchased a LightRaise projector control (XCP), you can mount it on the wall beside yourinteractive surface, giving you a convenient location to connect your peripheral devices and to controlbasic projector operations.You can connect a single USB cable to the SMART Connect port for an all-in-one audio, video anddata connection to your computer. The XCP features built-in composite connectors, as well as amulti-pin recessed connector used to connect VGA or HDMI adapters (see XCP adapters on page5).N O T EIf you experience poor video quality when using the single USB cable to connect the XCP to yourcomputer, you might need to switch to a VGA or HDMI cable.I M P O R T A N Tl You must enable the Control Panel setting in the on-screen display (OSD) menu before youcan use the XCP (see Adjusting projector settings on page 19).l There are no projector menu options on the XCP. Keep your remote control in a safe place,such as the pen holder, because the XCP is not a substitute for the remote control.
  41. 41. C H A P T E R 4Using the XCP36 smarttech.com/kb/170295Connecting the XCP to the projectorThe following diagram describes the connectors of the XCP harness cable.
  42. 42. C H A P T E R 4Using the XCP37 smarttech.com/kb/170295XCP input connectionsThe following diagram and table describe the connections available from the XCP.Number Function1 Recessed multi-pin receptacle for connecting to your computer with the optional displayconnection adapters (see XCP adapters on page 5). In order to access the receptacle,slide the receptacle door up.See the SLR-XCP projector control quick connect guide (smarttech.com/kb/170431) formore information on how to connect the XCP adapters.2 SMART Connect port for connecting audio, video and data to your computer with a singleUSB B cable.3 RCA composite video input jack and RCA composite audio input and output jacks4 4-pin receptacle for third-party room control system5 Reset button can be pressed using a small object, such as a pencil, to reset the XCP.N O T EThe XCP also has two active input status light (see Determining XCP status on page 60).
  43. 43. C H A P T E R 4Using the XCP38 smarttech.com/kb/170295Using the XCPprojector controlsThe following diagram and table describe the basic projector controls you can access from the XCP.Number Control Function1 Power button Tap the Power button to turn the projector on and off. Thebutton illuminates to indicate the projector status (seeDetermining projector status on page 56).2 Volume slider Tap, tap and hold, or swipe the Volume slider to increase anddecrease the volume. The slider brightens as you increase thevolume.3 Volume mute Tap the Volume mute button to mute the audio from the built-inprojector speakers. The button turns amber when activated.4 A/V mute Tap the A/V mute button to freeze the current image and mutethe audio presented by the projector. The button turns amberwhen activated.Tap the button a second time to display a blank screen.Tap the button a third time to return the screen to normal.
  44. 44. C H A P T E R 4Using the XCP39 smarttech.com/kb/170295Number Control Function5 Input Tap the Input button to cycle through the supported inputmodes. Depending on which adapter is connected to the XCP,some of the supported input modes vary as follows:l If no adapter is connected, the SMART Connect orcomposite input modes are available.l If the optional VGA + USB adapter is connected, the VGAand composite input modes are available.l If the optional HDMI + USB adapter is connected, theHDMI and composite input modes are available.
  45. 45. Chapter 541 smarttech.com/kb/170295Integrating other devicesNative video format 41Video format compatibility 41HD and SD signal format compatibility 43Connecting peripheral sources and outputs 44This chapter provides information on integrating your LightRaise60wi interactive projector withperipheral devices.N O T EThe 16:9 on-screen display (OSD) menu setting delivers all video modes with black bands alongthe top and bottom edges of the screen. The Match Input OSD setting might deliver video modeswith black bands along the top and bottom or the left and right edges of the screen, depending onthe input resolution.Native video formatThe following table lists the native VESA® RGB video format for the projector.Resolution Aspect ratio Refresh rate (Hz)1280 × 800 16:10 60Video format compatibilityThe following table lists the projector’s compatible VESA RGB video formats by resolution, which theprojector adjusts automatically when you use the aspect ratio commands described in Adjustingprojector settings on page 19.
  46. 46. C H A P T E R 5Integrating other devices42 smarttech.com/kb/170295N O T El Although other resolutions might work, only the resolutions listed in the table below aresupported by SMART.l The projector scales the image to fit one of the following aspect ratios:o Fill: The full size of the projection area is used.o Match Input: The aspect ratio of the input source is used.o 16:9: The aspect ratio 16:9 (Letterbox) is used.Resolution Mode Aspect ratio Refresh rate(Hz)Match inputappearance640 × 480 VGA 60 4:3 59.94 Pillarbox640 × 480 VGA 72 4:3 72.809 Pillarbox640 × 480 VGA 75 4:3 75 Pillarbox640 × 480 VGA 85 4:3 85.008 Pillarbox800 × 600 SVGA 56 4:3 56.25 Pillarbox800 × 600 SVGA 60 4:3 60.317 Pillarbox800 × 600 SVGA 72 4:3 72.188 Pillarbox800 × 600 SVGA 75 4:3 75 Pillarbox800 × 600 SVGA 85 4:3 85.061 Pillarbox832 × 624 MAC 16" 4:3 74.55 Pillarbox1024 × 768 XGA 60 4:3 60.004 Pillarbox1024 × 768 XGA 70 4:3 70.069 Pillarbox1024 × 768 XGA 75 4:3 75.029 Pillarbox1024 × 768 XGA 85 4:3 84.997 Pillarbox1024 × 768 MAC 19" 4:3 75.02 Pillarbox1152 × 864 SXGA 75 4:3 75 Pillarbox1280 × 720 HD 720 16:9 60 Letterbox1280 x 800 WXGA 60 5:3 59.81 Full screen1280 × 1024 SXGA 60 4:3 60.02 Pillarbox1280 × 1024 SXGA 75 4:3 75.025 Pillarbox
  47. 47. C H A P T E R 5Integrating other devices43 smarttech.com/kb/170295Resolution Mode Aspect ratio Refresh rate(Hz)Match inputappearance1280 × 1024 SXGA 85 4:3 85.024 Pillarbox1360 x 768 1360 x 768 60 16:9 59.848 Letterbox1600 × 1200 UXGA 4:3 60 Pillarbox1680 X 1050 1680 x 1050 50 16:10 49.974 Full screen1680 X 1050 1680 x 1050 60 16:10 59.954 Full screen1920 x 1080 HD 1080 16:9 60 LetterboxHD and SD signal format compatibilitySignal format Aspect ratio Match Input appearanceNTSC 4:3PAL 4:3SECAM 4:3480i 4:3 Pillarbox576i 4:3 Pillarbox720p 16:9 Letterbox720p 16:9 Letterbox1080i 16:9 Letterbox1080i 16:9 Letterbox1080p (HDMI only) 16:9 Letterbox
  48. 48. C H A P T E R 5Integrating other devices44 smarttech.com/kb/170295Connecting peripheral sources and outputsFollow these instructions if you have a peripheral device to connect to your interactive projector, suchas a DVD/Blu-ray player.W A R N I N GMeasure the distance between the projector and the peripheral device you want to connect. Makesure each cable is long enough, has plenty of slack and can be placed safely in your room withoutpresenting a trip hazard.To connect a peripheral source or output to your projector1. Connect your peripheral device’s input cables to the projector (see Projector connections onpage 15) or the XCP (see XCP input connections on page 37).2. Switch input sources to the peripheral device by pressing the Input button on the remote controlor the XCP.
  49. 49. Chapter 645 smarttech.com/kb/170295Maintaining your interactiveprojectorReplacing the remote control battery 45Replacing the CAT battery 46Cleaning the projector and accessories 47When cleaning the projector’s exterior 47When cleaning the projector’s mirror and lens 47When cleaning the projector’s accessories 47Replacing the projector lamp module 48Resetting the lamp hours 52This chapter describes how to clean and prevent damage to your interactive projector and also how toreplace parts.Replacing the remote control batteryFollow this procedure to replace the remote control battery.W A R N I N Gl Reduce the risk associated with a leaking battery in the projector’s remote control by followingthese practices:o Use only the specified type of coin-cell battery.o Orient the battery’s positive (+) and negative (–) terminals according to the markings onthe remote control.o Remove the battery when the remote control is unused for an extended period.o Do not heat, disassemble, short or recharge the battery, or expose it to fire or hightemperatures.o Avoid eye and skin contact with the battery if it has a leak.
  50. 50. C H A P T E R 6Maintaining your interactive projector46 smarttech.com/kb/170295l Dispose of the exhausted battery and product components in accordance with applicableregulations.To replace the remote control battery1. Hold down the side release on the left side of the battery holder and pull the battery holdercompletely out of the remote control.2. Remove the old battery from the battery holder and replace it with a CR2025 coin-cell battery.I M P O R T A N TAlign the positive (+) and negative (–) signs on the battery terminals with the correct signs onthe battery holder.3. Insert the battery holder into the remote control.4. Recycle or dispose of the old battery properly.Replacing the CAT batteryFollow this procedure to replace the curtain alignment tool (CAT) battery.To replace the CAT battery1. Press down on the battery door by the handle of the CAT and slide it away from the tool.2. Remove the old battery and replace it with a CR2032 coin-cell battery.I M P O R T A N TAlign the positive (+) and negative (-) signs on the battery terminals with the correct signs onthe battery holder.3. Replace the battery door on the CAT.4. Recycle or dispose of the old battery properly.
  51. 51. C H A P T E R 6Maintaining your interactive projector47 smarttech.com/kb/170295Cleaning the projector and accessoriesW A R N I N GCleaning a wall-mounted projector can result in a fall or injury. Use caution when climbing a ladder,and consider removing the projector from its wall-mounting bracket to clean it.C A U T I O Nl Never touch the mirror with your hands or a brush, and do not scrub the surface of the mirrorwith a cleaning cloth. Instead, use a cleaning cloth to clean the mirror with a light touch, and donot put any cleaning solvents on the cloth or the mirror. Do not apply pressure to the projectorlens or mirror.l Do not spray cleaners, solvents or compressed air directly on the projector. Do not use spraycleaners or solvents near any part of the projector because they can damage or stain the unit.Spraying the system could spread a chemical mist on some of the projector’s components andlamp, resulting in damage and poor image qualityl Do not allow liquids or commercial solvents of any kind to flow into the projector base or head.When cleaning the projector’s exteriorl Wipe the exterior of the projector with a lint-free cloth.l If necessary, use a soft cloth moistened with a mild detergent to clean the projector housing.I M P O R T A N Tl Do not use these methods to clean the projector mirror or lens. See When cleaning theprojector’s exterior above for further details.l Do not use abrasive cleaners, waxes or solvents.When cleaning the projector’s mirror and lensl Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow offdust. Never touch the mirror or the lens with your bare hands or a brush.l If wiping the mirror or the lens is unavoidable, wear protective gloves and gather the cleaningcloth into a ball. Gently run the cleaning cloth across the mirror and the lens like you would afeather duster. Don’t apply any pressure to the mirror or the lens.When cleaning the projector’s accessoriesl Wipe the exterior of the pens and the CAT with a light, damp cloth.
  52. 52. C H A P T E R 6Maintaining your interactive projector48 smarttech.com/kb/170295Replacing the projector lamp moduleEventually the lamp will dim and a message will appear reminding you to replace it. Make sure youhave a replacement lamp module before proceeding with the following instructions. You also need aPhillips No. 1 screwdriver to complete these procedures.W A R N I N Gl See smarttech.com/compliance for the projector’s material safety data sheet (MSDS)documents.l Replace the lamp module when the projector becomes dim or displays its lamp life warningmessage. If you continue to use the projector after this message appears, the lamp canshatter or burst, scattering glass throughout the projector.l If the lamp shatters or bursts, leave the room. Ventilate the area by opening windows anddoors.Next, do the following:o Avoid touching the glass fragments because they can cause injury.o Wash your hands thoroughly if you have come into contact with lamp debris.o Thoroughly clean the area around the projector, and discard any edible items placed inthat area because they could be contaminated.o Call your authorized SMART reseller for instructions. Do not attempt to replace the lamp.l Replacing the lamp module in a wall-mounted projector can result in a fall or injury. Usecaution when climbing a ladder, and consider removing the projector from the wall-mountbracket to replace the lamp module.l Uncovering the lamp while the projector is mounted on the wall-mount bracket can lead toproduct damage or personal injury from falling pieces of glass if the lamp is broken.
  53. 53. C H A P T E R 6Maintaining your interactive projector49 smarttech.com/kb/170295l When replacing the projector lamp module:o Put the projector into Standby mode and wait 30 minutes for the lamp to cool completely.o Do not remove any screws other than those specified in the lamp replacementinstructions.o Wear protective eyewear while changing the lamp module. Failure to do so can causeinjuries including loss of eyesight if the lamp shatters or bursts.o Use only replacement lamp modules approved by SMART Technologies. Contact yourauthorized SMART reseller for replacement parts.o Never replace the lamp module with a previously used lamp module.o Always handle the fragile lamp assembly with care to prevent premature lamp failure orexposure to mercury. Use gloves when touching the lamp module. Do not touch the lampwith your fingers.o Recycle or dispose of the lamp module as hazardous waste in accordance with localregulations.
  54. 54. C H A P T E R 6Maintaining your interactive projector50 smarttech.com/kb/170295To remove the old lamp module1. If the projector is on and its status light displays solid green, press the Power button twice onthe remote control to put the projector into Standby mode.2. Wait at least 30 minutes for the projector to cool down.3. Disconnect the power cable from the projector.4. Use the Phillips screwdriver to loosen the captive screw on the side of the projector, and thenremove the lamp cover.N O T EDon’t try to remove this screw. Captive screws can’t be removed, but they must be loosened.5. Remove protection film from the projector, and then put it in a safe place.
  55. 55. C H A P T E R 6Maintaining your interactive projector51 smarttech.com/kb/1702956. Use the Phillips screwdriver to loosen the captive screw on the lamp module, and disconnect thelamp module’s power plug. Use the handle on the lamp module to gently slide the lamp moduleout and remove it from the projector.7. Put the old lamp module in a secure container and handle it gently until you recycle or dispose ofit.I M P O R T A N TRecycle or dispose of the lamp module according to your local waste authority.To put the new lamp module into the projector1. Remove the new lamp module from its packaging.2. Carefully place the lamp module into the projector using the handle on the top of the module, andthen tighten the captive screw with the Phillips screwdriver.C A U T I O NDo not over-tighten the screws.3. Connect the lamp module’s power plug into the power receptacle.4. Place the lamp protection film over the slot, carefully replace the lamp cover and then tighten thecaptive screw.
  56. 56. C H A P T E R 6Maintaining your interactive projector52 smarttech.com/kb/170295To finish the projector lamp module installation1. Connect the projector power cable to the wall outlet, and then turn on the projector.2. Press the Power button once on the remote control or XCP to confirm that the projector isoperating and that the lamp module is correctly installed.3. Adjust the projector image if necessary (see Adjusting the image on page 30).4. Access the service menu to reset the lamp hours (see Resetting the lamp hours below).5. Activate the projector’s alert e-mails and lamp warnings if they’ve been deactivated (see E-mailalerts on page 77 and Control panel on page 74).Resetting the lamp hoursAfter you replace the lamp module, you need to access the projector service menu and reset the lamphours. To prevent accidental errors, only a system administrator should perform this procedure.N O T EAlways reset the lamp hours after you replace the lamp, because lamp service reminders are basedon the current hours of use.To reset the lamp hours1. Using the remote control, press the following buttons quickly to access the service menu:Down, Up, Up, Left, Up.C A U T I O NDo not adjust any settings in the service menu other than those listed in this guide. Changingother settings can damage or affect the operation of your projector and may invalidate yourwarranty.
  57. 57. C H A P T E R 6Maintaining your interactive projector53 smarttech.com/kb/1702952. Scroll down to Lamp Hour Reset, and then press OK.Both Lamp Hour values (Standard and Economy) reset to zero.C A U T I O NDo not reset the lamp hours unless you have just replaced the lamp module. Resetting thelamp hours on an old lamp can damage your projector as a result of lamp failure.N O T EYou’re unable to reset the Display Hour value because it’s the running total of hours theprojector has been in use.3. Press the Menu button on the remote control.The Settings menu appears.4. Select to confirm that Lamp Hour is reset to zero.
  58. 58. Chapter 755 smarttech.com/kb/170295Troubleshooting your interactiveprojectorDetermining projector status 56Determining touch status 57Determining interactive pen status 58Determining curtain alignment tool (CAT) status 59Determining XCP status 60Projector status light 60Active input status lights 60Troubleshooting your SMART product with the Connection Wizard 60Troubleshooting pen and finger touch issues 62Interactive pen issues 62Finger touch issues 63Touch accuracy and alignment issues 64Troubleshooting image issues 64Loss of signal 65Partial, scrolling or incorrectly displayed image 65Unstable or flickering image 66Unaligned projected image 66Troubleshooting projector errors 67Your projector stops responding 67The “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” message appears 67The “Lamp Failure” message appears 68The projector Power and Service lights are off 68Troubleshooting audio issues 69Microphone volume issues 69Speaker static 69Troubleshooting XCP issues 69Locating the serial number 70Accessing the service menu 70Retrieving your password 71Resetting the projector 71This chapter describes how to troubleshoot your interactive projector.
  59. 59. C H A P T E R 7Troubleshooting your interactive projector56 smarttech.com/kb/170295Determining projector statusThe projector has one status light and one service light. Usethe table below to determine the status of the projector.PowerlightServicelightProjectedimageStatus and related troubleshootingNormal operating statesFlashinggreenOff None The projector is starting up.SolidgreenOff Correct The projector is operating normally. If image or soundissues occur, see the remaining sections of this chapterfor troubleshooting information.FlashingamberOff None The projector is entering Standby mode.SolidamberOff None The projector is in Standby mode.Error statesSolidgreenOff Incorrect The video input from the computer is not connected to theprojector. Select the correct video input.ORThe A/V mute is activated. Try pressing the Hide buttonon the remote control. If you purchased an XCP, trypressing the A/V mute button.ORThere’s an issue with the projected image (seeTroubleshooting image issues on page 64).SolidamberFlashingredNone There’s an issue with the projector lamp.See The “Lamp Failure” message appears section inTroubleshooting projector errors on page 67.
  60. 60. C H A P T E R 7Troubleshooting your interactive projector57 smarttech.com/kb/170295PowerlightServicelightProjectedimageStatus and related troubleshootingOff FlashingredNone The projector’s operating temperature has beenexceeded.See The “Projector Overheated,” “Fan Failure” or “ColorWheel Failure” message appears section inTroubleshooting projector errors on page 67.Off SolidredNone There’s an issue with the projector’s fan or color wheel.See The “Projector Overheated,” “Fan Failure” or “ColorWheel Failure” message appears section inTroubleshooting projector errors on page 67.Off Off None The projector power cable isn’t properly connected.ORThere’s an issue with the mains power supply (forexample, the circuit breaker is off).Determining touch statusThe TDM has one tri-colored status light. Use the table below to determine thestatus of the TDM.TDMstatuslightTouchinteractionStatus and related troubleshootingNormal operating statesSolidgreenFull control The Touch USB is connected, and SMART Product Drivers is running.FlashinggreenFull control The Touch USB is connected, and the default operating system driversare running. You might have single touch only, depending on youroperating system.N O T EIf you install SMART Product Drivers, you have full multitouchinteractivity. You can also use the Connection Wizard to check thestatus of your projector connection and to troubleshoot your projector(see Troubleshooting your SMART product with the Connection Wizardon page 60).
  61. 61. C H A P T E R 7Troubleshooting your interactive projector58 smarttech.com/kb/170295TDMstatuslightTouchinteractionStatus and related troubleshootingFlashingamber/redNo touch The TDM is in red laser mode which is used during alignment. Wait threeminutes for the red lasers to turn off.Error statesSolidgreen orflashinggreenNo touch The USB cable for touch isn’t properly connected to your computer.ORChange the Touch setting in the OSD menu to match the current input(see Adjusting projector settings on page 19).N O T ETouch is disabled if the current input doesn’t match the Touch setting inthe OSD menu. This is to avoid false touches on your computer whenyou touch a DVD or other source image.Solid red No touch Connect the Touch USB cable.Flashingred/amberNo touch Hardware fault. Turn the projector off and then on again. Contactsmarttech.com/contactsupport if the issue continues.Determining interactive pen statusThe interactive pens each have one tri-colored status light. Use the table below to determinethe status of the pens.PenstatuslightTouch interaction Status and related troubleshootingNormal operating statesSolidgreenFull control Pen is charged and ready to use.SolidamberFull control Pen requires charging.FlashingamberNone Pen is charging.Off None Pen is in Sleep mode. Pick up the pen and start using it tobring it out of Sleep mode.
  62. 62. C H A P T E R 7Troubleshooting your interactive projector59 smarttech.com/kb/170295PenstatuslightTouch interaction Status and related troubleshootingOff None The pen is turned off. Turn the switch to the On position(see Interactive pen components on page 31 for the locationof the On/Off switch).Error statesSolidredNone A pen error was detected on startup and the pen isn’toperational.1. Turn the pen off and then on again (see Interactive pencomponents on page 31 for the location of the switch).2. Charge the pen with the USB charger (see Chargingthe interactive pen on page 32).3. Contact smarttech.com/contactsupport if the issuecontinues.Off None The pen battery is fully discharged. Charge the pen with theUSB charger (see Charging the interactive pen on page 32).Determining curtain alignment tool(CAT) statusThe CAT has one status light. If you’re experiencing issues with the CAT, pressthe front side of the CAT against the surface and ensure that the status light is green. See the SLR60wi installation guide (smarttech.com/kb/170259) for more information.Use the table below to determine the status of the CAT.CATstatuslightStatus and related troubleshootingSolidgreenThe CAT is on, in contact with the surface and ready to use.Off The CAT is turned off. Turn the switch to the On position.Off The battery needs to be replaced (see Replacing the CAT battery on page 46).Off Your surface isn’t flat enough to activate the CAT (see Choosing a surface on page 7).
  63. 63. C H A P T E R 7Troubleshooting your interactive projector60 smarttech.com/kb/170295Determining XCP statusThe XCP has one projector status light and two active input lights.Projector status lightThe XCP Power button illuminates to indicate the projector status and provides the same statusinformation as the Power button on the interactive projector.See Determining projector status on page 56 for more information on the Power status light.Active input status lightsThe XCP has two input status lights. The status light is illuminated next to the active input.Troubleshooting your SMART product with theConnection WizardSMART Product Drivers enables you to view information about your interactive projector and canhelp you troubleshoot your interactive projector.To troubleshoot your SMART product with the Connection Wizard1. Click the SMART Board icon in the Windows notification area or the Mac Menu bar, andthen select SMART Settings.The SMART Settings window appears.o If your interactive projector is connected to your computer and working, the following textappears: The SMART Board interactive whiteboard is working properly.o If your interactive projector isn’t connected to your computer, the following text appears: NoSMART Boards are connected.
  64. 64. C H A P T E R 7Troubleshooting your interactive projector61 smarttech.com/kb/1702952. Select Connection Wizard.N O T EIf the SMART Settings window indicates your projector is working properly, seeTroubleshooting pen and finger touch issues on the next page for more information.3. Select LightRaise 60wi interactive projector from the SMART products found drop-downlist, and then click Next.
  65. 65. C H A P T E R 7Troubleshooting your interactive projector62 smarttech.com/kb/1702954. Select your troubleshooting issue from the list that appears, and then click Next.5. Follow the on-screen instructions.Troubleshooting pen and finger touch issuesIf you’re experiencing issues with finger touch or the interactive pen, you can troubleshoot thefollowing common issues.Interactive pen issuesTo resolve common interactive pen issues, complete the following tasks:ll Ensure that the pen’s battery is charged and the switch on the base of the pen is turned on (seeInteractive pen components on page 31 for the location of the On/Off switch).l Ensure that the Touch USB cable is properly connected to your computer.l Ensure that the TDM is properly connected and operational and that its status light is solid greenor flashing green (see Determining touch status on page 57).l If something is blocking the projected image and creating a shadow on the surface, theinteractive pen doesn’t work in the shadow area. When you write on the surface, ensure thatyour body doesn’t create a shadow on the writing area.l Ensure that the current video input corresponds with the Touch setting in the OSD menu (seeTouch on page 24).
  66. 66. C H A P T E R 7Troubleshooting your interactive projector63 smarttech.com/kb/170295Finger touch issuesTo resolve common finger touch issues, complete the following tasks:N O T EFinger touch is disabled until the alignment process is completed for the first time.l Ensure that the current video input corresponds with the Touch setting in the OSD menu (seeTouch on page 24) and that the TDM is connected and has a solid green or flashing green statuslight (see Determining touch status on page 57).l Use the Connection Wizard to ensure the Pen only setting isn’t selected. This setting is selectedby default until the alignment process is complete during installation.l Ensure that no objects protrude into the keep out area between the bottom of the projector mountand the projected image. Objects in this area should be moved or removed before you use yourinteractive projector as they can cause parts of the projected image to lose finger touch function.
  67. 67. C H A P T E R 7Troubleshooting your interactive projector64 smarttech.com/kb/170295l Examples of common obstructions to watch out for include:o Cables or wires that hang into the projected imageo Screws or nails protruding from the wall or the dry-erase boardo Wall protrusions or uneven wall surfaceso Bezels thicker than 3 mm above the board surfaceo Map rails on the wall or the dry-erase boardTouch accuracy and alignment issuesIf you’re having issues with the accuracy or alignment of your finger touch or the interactive pen, trythe following steps to resolve the issue:l Use the Connection Wizard to check the status of your projector connection and to troubleshootyour projector (see Troubleshooting your SMART product with the Connection Wizard on page60).l Click the SMART Board icon , and then select Orient to perform an orientation.l Ensure the surface is flat, smooth and has no obstructions in the keep-out area around theprojected image. See Choosing a surface on page 7 or the SLR 60wi surface evaluation guide(smarttech.com/kb/170402) for more information.Troubleshooting image issuesIf you’re experiencing issues with the image, you can troubleshoot the following common issues.l Ensure the computer or other video source is on and set to display a resolution and refresh ratesupported by the projector (see Video format compatibility on page 41). Use the projector’s
  68. 68. C H A P T E R 7Troubleshooting your interactive projector65 smarttech.com/kb/170295native resolution (1280 × 800) for the best results.l Ensure the video source is properly connected to the projector.l Press the Input Select button on the remote control to switch to the correct video source.If these tasks don’t resolve the issue, refer to the following sections for additional troubleshootinginformation.Loss of signalIf a video source signal is not detected, is out ofrange of the projector’s support video modes oris being switched to a different device or input,the projector doesn’t show a source signal.Instead, the projector displays the SMART logoon a blue screen or it displays the user-capturedsplash screen.To resolve signal loss issues1. Wait approximately 45 seconds for the image to synchronize. Some video signals require alonger synchronization period.2. If the image doesn’t synchronize, check the cable connections to the projector and the XCP.3. Ensure that the image signal is compatible with the projector (see Video format compatibility onpage 41).4. If there are any extension cables, switch boxes, connection wall plates or other devices in thevideo connection from the computer to the projector, temporarily remove them to ensure they arenot causing the video signal loss.5. If your projector still doesn’t show a source signal, contact your authorized SMART reseller.Partial, scrolling or incorrectly displayed imageN O T EThese procedure may vary depending on your version of operating system and your systempreferences.
  69. 69. C H A P T E R 7Troubleshooting your interactive projector66 smarttech.com/kb/170295To resolve a partial, scrolling or incorrectly displayed image1. Select Start > Control Panel.2. Double-click Display.The Display Properties window appears.3. Click the Settings tab.4. Click Advanced, and then click the Monitor tab.5. Verify that the screen refresh rate is 60 Hz.Unstable or flickering imageIf the projector’s image is unstable or flickering, the frequency or tracking settings on your inputsource could be different from the settings on your projector.I M P O R T A N TWrite down your setting values before adjusting any of the settings in the following procedure.To resolve your unstable or flickering image1. Check the display mode of your computer’s graphics card. Make sure it matches one of theprojector’s compatible signal formats (see Video format compatibility on page 41). Refer to yourcomputer’s manual for more information.2. Configure the display mode of your computer’s graphics card to make it compatible with theprojector. Refer to your computer’s manual for more information.3. Optionally, reset the projector as described in Accessing the service menu on page 70 to adjustthe frequency and tracking to their original values.I M P O R T A N TThis action resets all values to their defaults.4. If the previous steps don’t resolve the flickering image, replace the projector lamp (seeReplacing the projector lamp module on page 48).Unaligned projected imageAlignment errors occur when the projected image isn’t perpendicular to the screen. Alignment errorscan occur when you project your image on an uneven surface or a wall that has obstructions, or if youswivel the projector greater than 2" from its vertical center line as indicated in the SLR 60wi mountingtemplate (smarttech.com/kb/170271).
  70. 70. C H A P T E R 7Troubleshooting your interactive projector67 smarttech.com/kb/170295The projector image can slip if the projector is moved often or installed in a location prone to vibration,such as next to a heavy door. Follow these precautions to help prevent the image from becomingunaligned:l Ensure that the installation wall is plumb and square and doesn’t move or vibrate excessively.l Ensure that there are no obstructions behind the projector’s wall-mounting bracket and that thebracket is firmly secured to the wall according to the installation instructions.l Ensure that the projection surface is flat and smooth.Troubleshooting projector errorsSystem administrators can resolve the following projector errors on their own prior to contactingSMART Support. Performing initial troubleshooting on your projector will reduce the time of a supportcall.Your projector stops respondingIf your projector stops responding, perform the following procedure.To restart an unresponsive projector1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.3. Connect the power cable, and then turn on the projector.The “Projector Overheated,” “Fan Failure” or “Color Wheel Failure”message appearsIf the “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” message appears and theprojector stops projecting an image, one of the following issues is occurring:l The temperature outside the projector is too high.l One of the fans has failed.l The projector has a color wheel issue.To resolve the “Projector Overheated,” “Fan Failure” or “Color Wheel Failure” error1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.2. If your room is hot, lower the temperature if possible.3. Ensure that nothing is blocking the projector’s air intake and exhaust.
  71. 71. C H A P T E R 7Troubleshooting your interactive projector68 smarttech.com/kb/1702954. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.5. Connect the power cable, and then turn on the projector.6. Check that the fans are running, and if necessary adjust the fan speed using the service menu.7. If the previous steps don’t resolve the issue or if the issue occurs more than once, put theprojector into Standby mode, disconnect the power cable, and then contact your authorizedSMART reseller.The “Lamp Failure” message appearsIf the “Lamp Failure” message appears, one of the following issues is occurring:l The lamp is overheating, likely due to blocked air vents.l The lamp has reached the end of its life.l The projector has an internal problem.To resolve the “Lamp Failure” error1. Restart the projector (see Your projector stops responding on the previous page).2. Check the Lamp Hours setting in the OSD menu (see Adjusting projector settings on page 19).If the lamp has more than 2000 hours of use, it might be near the end of its life.3. Replace your lamp module as described in Replacing the projector lamp module on page 48.4. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,disconnect the power cable, and then contact your authorized SMART reseller.The projector Power and Service lights are offIf the projector Power and Service lights are both off, one of the following issues is occurring:l There was a power outage or a power surge.l A circuit breaker or a safety switch was tripped.l The projector isn’t connected to the power source.l The projector has an internal problem.To resolve the unlit projector Power and Service lights issue1. Check the power source, and then make sure that all cables are connected.2. Confirm that the projector is connected to an active power outlet.3. Make sure the pins on the connectors aren’t broken or bent.
  72. 72. C H A P T E R 7Troubleshooting your interactive projector69 smarttech.com/kb/1702954. Reconnect the power cable, and then turn on the projector.5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact yourauthorized SMART reseller.Troubleshooting audio issuesIf the audio isn’t working, you can troubleshoot the following common issues.Microphone volume issuesIf you’re having issues with the microphone volume, check the Microphone Boost setting in the OSDmenu.To increase the volume of your microphoneTurn the Microphone Boost setting Off.To decrease the volume of your microphoneTurn the Microphone Boost setting On.Speaker staticYou might experience static noise from your speakers if the microphone cable is routed too close tothe other cables.Static noise can be caused by other video and audio source devices and their connection cables.Isolate these devices and test to see if they are the cause of static noiseTroubleshooting XCP issuesIf you’re experiencing issues with the XCP, you can troubleshoot the following common issues.Issue Related troubleshootingThere’s no videosignal whenyou’re using aUSB cable.l Ensure that the DisplayLink drivers are installed on your computer.l Ensure that the XCP is properly connected to the projector (seeConnecting the XCP to the projector on page 36).l Ensure that the USB cable isn’t damaged.
  73. 73. C H A P T E R 7Troubleshooting your interactive projector70 smarttech.com/kb/170295Issue Related troubleshootingThe XCP doesn’trespond to touchinputs.l Ensure that all cable connections are secure.l Disconnect and connect all of the cables.The XCP doesn’trespond to inputselection.l Ensure that all input cable connections are secure.l Disconnect and connect all of the cables.Locating the serial numberThe serial number identifies your projector and helps SMART support troubleshoot issues. The serialnumber is on top of the projector in the location shown below:Accessing the service menuC A U T I O Nl To prevent tampering or unintentional changes, only system administrators should access theservice menu. Do not share the service menu access code with casual users of yourinteractive projector.l Do not adjust any settings in the service menu other than those listed in this guide. Changingother settings can damage or affect the operation of your projector and may invalidate yourwarranty.
  74. 74. C H A P T E R 7Troubleshooting your interactive projector71 smarttech.com/kb/170295Retrieving your passwordIf you forget the projector’s password, you can retrieve it by accessing the projector service menudirectly from the projector or from the password settings menu on your projector’s web page (seePassword settings on page 77).To retrieve your password from the service menu1. Using the remote control, press the following buttons quickly to access the service menu:Down, Up, Up, Left, Up.2. Scroll to Password Get, and then press Enter on the remote control.The password appears on the screen.3. Write down the password.4. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.Resetting the projectorAt some point during troubleshooting, you might need to reset all projector settings.I M P O R T A N TThis action is irreversible.To reset all projector settings1. Using the remote control, press the following buttons quickly to access the service menu:Down, Up, Up, Left, Up.2. Scroll to Factory Reset, and then press Enter on the remote control.3. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.
  75. 75. Chapter 873 smarttech.com/kb/170295Remotely managing yourinteractive projectorAccessing web page management 73Home 74Control panel 74Network settings 75E-mail alerts 77Password settings 77Simple Network Management Protocol (SNMP) 78This chapter describes how to manage your interactive projector from a remote location.Accessing web page managementBefore you can access the remote management web page, you must connect a network cable to yourprojector and enable the network functions in the on-screen display (OSD) menu (see Adjustingprojector settings on page 19).N O T EYou can view the projector’s IP address by accessing the projector’s Network Settings menu (seeNetwork settings on page 75).To use the management web page1. Start your Internet browser.2. Type the projector’s network IP address in the address bar, and then press ENTER.The LightRaise Projector Settings window appears.3. Select the menu options in the left pane to access the settings on each page.4. Modify settings using your computer’s mouse and keyboard, and then click Submit or anotheraction button next to each setting you change.
  76. 76. C H A P T E R 8Remotely managing your interactive projector74 smarttech.com/kb/170295HomeThe Home menu displays basic projector information and enables you to select the OSD language.N O T EYou can view basic projector information but you’re unable to change it (with the exception of theOSD language) from the Home menu.Submenu setting DescriptionLanguage Displays language optionsProjector Information Displays current projector informationControl panelThis menu enables you to manage the projector audio and video status, alerts and appearances usingan Internet browser.Submenu setting DescriptionPower Turns the projector on or puts it into Standby mode.Select the Power ON or Power OFF button.Restore All ProjectorDefaultsReturns projector settings to default values or refreshes the currentsettings. Select Submit or Refresh.I M P O R T A N TThe Submit option is irreversible, resets all values and turns offnetwork communication features.Closed Captioning Turns off the closed captioning feature or sets the closed captioninglanguage to CC1 or CC2.Typically, CC1 displays U.S. English subtitles, while CC2 displaysother regional languages, such as French or Spanish, depending ontelevision channel or media setup.Auto Signal Detect Enables or disables signal searching of input connectors.l Select On to have the projector continuously switch inputs untilit finds an active video source.l Select Off to maintain signal detection in one input.Lamp Reminder Select On to show or Off to hide the lamp replacement reminder whenit appears. This reminder appears 100 hours before the recommendedlamp replacement.
  77. 77. C H A P T E R 8Remotely managing your interactive projector75 smarttech.com/kb/170295Submenu setting DescriptionLamp Mode Adjusts lamp brightness to Standard or Economy. Standarddisplays a high-quality, bright image. Economy increases the lamplife by decreasing the brightness of the image.Auto Power Off Sets the length of the auto power off countdown timer between 1 and240 minutes. The timer begins to count down when the projector nolonger receives a video signal. The timer finishes when the projectorenters Standby mode. Select 0 to turn off the timer.High Speed Fan Adjusts the speed of the projector’s fan. Select Normal or High .N O T EUse the High setting when the projector’s temperature is high or thealtitude is above 6000’ (1800 m).VGA1 Assigns an alternative name to your VGA 1 input, which appearswhen you select the VGA 1 input.HDMI Assigns an alternative name to your HDMI input, which appearswhen you select the HDMI input.Composite Assigns an alternative name to your Composite video input, whichappears when you select the Composite video input.Emergency Alert Turns the on-screen alert broadcast message on or off. Whenenabled, this message displays over the current projected image.Alarm Message Displays an on-screen emergency notification message (maximum60 characters).Network settingsThis menu allows you to use or not use Dynamic Host Control Protocol (DHCP) and to set thenetwork-related addresses and names when DHCP is not used.Submenu setting DescriptionDHCP Determines if the projector’s IP address and other network settingsare dynamically assigned by a DHCP server or manually set.l On allows the network’s DHCP server to assign a dynamic IPaddress to the projector.l Off allows you to manually set the projector’s IP address andother network settings.IP Address Displays or allows you to set the projector’s IP address in valuesbetween 0.0.0.0 and 255.255.255.255.Subnet Mask Displays or allows you to set the projector’s subnet mask number invalues between 0.0.0.0 and 255.255.255.255.
  78. 78. C H A P T E R 8Remotely managing your interactive projector76 smarttech.com/kb/170295Submenu setting DescriptionGateway Displays or allows you to set the projector’s default network gatewayin values between 0.0.0.0 and 255.255.255.255.DNS Displays or allows you to set the projector’s IP address for yournetwork’s primary domain name server in values between 0.0.0.0 and255.255.255.255.Group Name Displays or allows you to set the projector’s workgroup name(maximum 12 characters).Projector Name Displays or allows you to set the projector’s name (maximum 12characters).Location Displays or allows you to set the projector’s location (maximum 16characters).Contact Displays or allows you to set the contact name or number forprojector support (maximum 16 characters).SNMP Turns the Simple Network Management Protocol (SNMP) agent on oroff.Read-Only Community Sets a password that is required for each SNMP get request tothe device.N O T EThe default password for Read-Only Community is Public.Read/Write Community Sets a password that is required for each SNMP set request to thedevice.N O T EThe default for Read/Write Community is Public.Trap Destination Address Displays or allows you to set the IP address of your network’s SNMPTRAP manager in values between 0.0.0.0 and 255.255.255.255. Thetrap destination address is the IP address of the computer assignedto handle unsolicited data generated by SNMP TRAP eventsgenerated by the projector, such as power state changes, projectorfailure modes, a lamp needing to be replaced or other issues.

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