Business process reengineering (BPR) is a management approach aiming at improvements by means of elevating efficiency and effectiveness of the processes that exist within and across organizations. The key to BPR is for organizations to look at their business processes from a "clean slate" perspective and determine how they can best construct these processes to improve how they conduct business' Business process reengineering is also known as BPR, Business Process Redesign, Business Transformation, or Business Process Change Management.
Norway’s wholesale co-operative NKL company began its first pilot project in 1991 and completed it a year later, halving the supply lead time from production to point of sale. The actual time was cut from 70 days to 33 days over an 8 month programme.
One of the Finance company found that it took 22 days to process an application for insurance, even though it was worked on for just 17 min.! In an ideal world the customer would need to wait only a few minutes, not even the full 17 minutes.
BPR is an important philosophy. It aims to achieve step improvements in performance by redesigning the processes through which an organization operates, maximizing their value-added content and minimizing everything else. This approach can be applied at an individual process level or to the whole organization.