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HR and CRM Professional
 

HR and CRM Professional

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    HR and CRM Professional HR and CRM Professional Presentation Transcript

    •  
    • VIRTUAL TOUR OF CAREER PROFILE
      • Professional Synopsis
      • Credentials
      • Industry Exposure
      • Employment Scan
      • Key Initiatives/ Achievements
    • Professional Synopsis
      • A result oriented professional with 9 years of rich experience in Operations, Recruitments, Performance Management System, Training and Development, Career Counselling.
      • Currently working as Freelance Consultant in Recruitments since Aug’09.
      • Distinction of steering HR improvement initiatives with focus on streamlining & managing operations with proactive planning, introducing new concepts, steering changes, etc.
      • Strategic and creative leader with special combination of technical depth, visionary understanding of current and evolving customer requirements, and ability to drive an organization to deliver results and customer satisfaction.
      • Skilled in conceptualising creative ideas, documenting.
      • Strong communication, time management, and interpersonal skills, the ability to lead multiple teams in a fast-paced multidisciplinary environment, and a willingness to mentor diverse sets of people.
    • Professional Synopsis
    • Credentials
      • PGDBA (HR) from Symbiosis Centre for Distance Learning (SCDL).
      • B.Sc. (Industrial Chemistry) from Sardar Patel University, Gujarat.
      • Diploma in “Graphic Designing & 3D Animation” from Maya Academy of Advanced Cinematics (MAAC), Chandigarh.
      • Diploma in "Web Designing" from KarROX Technologies, Chandigarh.
      • Honours Diploma in Technology and System Management (HTM) from NIIT.
      • DAC (Diploma in Advanced Computing) from C-DAC Chandigarh. A Scientific Society of Information Technology, Govt. of India.
      • Brainbench Certification in HTML 4.0. (Transcript_ID :- 1823362)
    • Industry Exposure
      • Telecom/ Value Added Services (VAS)
      • Healthcare
      • IT/ ITES
      • HR Consulting
      • Education
      • NGO
    • Employment Scan
      • MANAGER - PRODUCTS
      • Product Development – Product Feature Analysis, Product Hygiene Testing, Client Feedback System, Product presentations, Prioritizing enhancements/ bugs for latest version of a product, Coordination amongst the various teams involved in the product development. Technical Integration of JobsOnPhone service with the leading job portal in Indian market - Naukri.com and ClickJobs.
      • Strategic Planning – GAP Analysis, Operational Enhancement Initiatives, Revenue Generation Activities Planning, Cost Benefit Analysis of product/ services, Promotion Planning.
      • Training and Development – Training and Knowledge Management Initiative (Call Centre and Service Delivery Team), Succession Planning, Weekly Audits and Preparation of Training Calendar (Functional and Behavioral Trainings).
      • Operations Management – Monitoring Call Centre and Recruitment Operations. Process Management, Resolution Expert, Performance Evaluation, Quality Audit, Service Delivery, Customer Retention Services.
      Altruist Technologies (P) Ltd. Dec’08 to Jul’09
    • Employment Scan
      • STRATEGIC CONSULTANT (Contractual Role: Consulting Assignments for 2 months)
      • HRMS – Recruitment and Retention Strategies, Performance Management System, Training and Development, Grievance Handling Procedures, Recognition and Reward Strategies.
      • Business Development – Promotional Strategies, Competitive Analysis, Key Accounts Management, Business Planning and Strategic Thinking, Channel Partner Program, Product Planning and Execution.
      NVISH Solutions (P) Ltd. Sep’08 to Oct’08
    • Employment Scan
      • ASSISTANT MANAGER - HR
      • Recruitments – Recruitment (Teaching, Non Teaching, Marketing, Administration and all other levels), Vendor Development/ Management, Resource Management, Organizational Development, Strategy Management, Design and Develop HRIS (HR Reports).
      • Training and Development – Training and Knowledge Management Initiative. Design and Coordinate for service training program of CIIS faculty for knowledge/ skill enhancement to teach the updated/ revised curriculum. Maintain relationship with renowned corporate and placement consultants/ recruiting agencies to widen the job-net for the students.
      • Performance Management System – Co-ordination of performance management process. Plan, allocate, monitor and evaluate work carried out by teams and individuals. Identifying KRAs for all employees, prioritize them & reviewing. Implementing the Performance Management System based on Key Result Areas.
      • Employee Relations – Designing, implementing and maintaining the Employee Referral Program. Organising events in the organisation. Ensuring prompt resolution of employee grievances to maintain cordial management-employee relations.
      Continental Institute for International Studies (CIIS) Apr’08 to Aug’08
    • Employment Scan
      • DEPUTY MANAGER - HR
      • Recruitments – Recruitment (All Levels), Campus Interviews, Vendor Development/ Management, Resource Management, Employee Relations, Organizational Development, Strategy Management, Design and Develop HRIS (HR Reports).
      • Training and Development – Training and Knowledge Management Initiative, Design and develop Front Office Process Manual. Process related training to the team.
      • Operations Management – Workforce Management of departments (Front Office and X-Ray). Grievance handling, roster and team Management of Front Office (5 executives) and X-Ray (4 Technicians).
      • Corporate Communication – Layout design and content development for multiple communication tools, Point of contact and source of information for media agencies and internal communication issues in the organisation. Advertisement designing and scheduling.
      INSCOL Healthcare Ltd. Apr’07 to Mar’08
    • Employment Scan
      • DIRECTOR
      • HR – Recruitment, Employee Relations, Organizational Development, Operations Management, Strategy Management, Design and Develop HRIS (HR Reports).
      • Strategic Planning – GAP Analysis, Operational Enhancement Initiatives, Revenue Generation Activities Planning, Cost Benefit Analysis of services, Promotion Planning, Competitive Analysis, Key Accounts Management, Business Planning and Strategic Thinking.
      • Training and Development – Training and Knowledge Management Initiative, Design and develop intranet. Process related training to the team. Design and develop training need analysis form, training calendar.
      • Administration and Finance – Documentation (Contract Management, Offer Letters, Employment Letters), Facilities Management, Vendor Management, Bank Reconciliation, Fund Management, Service Tax, Salary Administration.
      The Shapers Jan’05 to Mar’07
    • Employment Scan
      • FREELANCER
      • Designing and Content Management – Presentations in PowerPoint (Designing and Content Management), Job Descriptions (JD) of staff members.
      • Programme Coordination – Programme Coordination, Technical Support, Welfare of Programme Delegates and Recreational Activities.
      • Facilities Administration and Hospitality – Hospitality and Welfare of programme delegates for the stay and meal arrangements at the centre in absence of the Facilities Manager.
      CYP Asia Centre Apr’04 to Dec’04
    • Employment Scan
      • MEMBER – TECHNICAL SERVICES GROUP
      • (Shift Manager for European Customer Service - Technical Support, Customer Care and Channel Sales)
      • Operations Management – Lead for Technical Support, Customer Service and Emails team. Floor Management, Process Management, Resolution Expert, Maintain Service Level Agreements (SLA) for customers, Customer Retention Services.
      • Training and Development – Training and Knowledge Management Initiative. Product and Process related training to the team. Design and Content Management of technical and customer query related documents for the team.
      • Performance Appraisal - Monitor the performance of Support Engineers (voice and mail), in areas of customer satisfaction, technical expertise, and timeliness of support delivery.
      • Employee Relations - Resolution of employee grievances and interpersonal issues arising at work place, initiating motivational and recreational activities.
      Quark Systems (P) Ltd. Sep’02 to Mar’04
    • Employment Scan
      • IT INTERN
      • IT Development – Web site Design and Content Management ( www.cypasia.org – online, www.cypasiayouth.org – not online now), Presentations in PowerPoint (designing and content), Application Level Troubleshooting, Training to staff members on basics of MS-Office and Email, Team Member of IT Development Team, Vendor Management.
      • Programme Coordination – Programme Coordination, Technical Support, Welfare of Programme Delegates and Recreational Activities.
      • Facilities Administration and Hospitality – Hospitality and Welfare of programme delegates for the stay and meal arrangements at the centre in absence of the Facilities Manager, Vendor Management.
      CYP Asia Centre Feb’01 to May’02
    • Key Initiatives/ Achievements
      • Increased the team productivity from 43% to 89% within 2 months of joining.
      • Reduced the unscheduled downtime from 150 to 50 hrs in a week at Shimla Office.
      • Doubled the database of Reliance New Subscribers in 45 days.
      Altruist Technologies (P) Ltd.
      • Compiled and completed the Performance Management reports of the staff within 11 days of joining.
      • Reviewed, designed and implemented new strategies and policies for Recruitments.
      • Designed, complied and successfully completed the Employee Satisfaction Survey in Sep’08.
      • Successfully planned and managed events during the Summer Semester’08.
      Continental Institute for International Studies (CIIS)
    • Key Initiatives/ Achievements
      • Designed and successfully implemented various recruitment tools (assessment forms, psychometric tests and analysis, IQ tests) for the hiring process.
      • Significant contribution in streamlining HR processes along with the AVP - HR like recruitment (designing a recruitment plan for all levels) and HRIS implementation.
      • Handled the recruitment processes single handedly for INSCOL Hospital and INSCOL Academy.
      • Initiated In–house design and development of Front Office Process Manual in coordination with inputs from Customer Care Executives.
      • Reduced the attrition rate from 30 % to 15% in the last 6 months.
      INSCOL Healthcare Ltd.
      • Created and streamlined the complete HR manual, checking of attrition rate creating a grievance cell.
      • Designed/ Created Recruitment Cycle for recruiters working in different domains.
      • Designed layouts and content development of more than 300 resumes.
      The Shapers
    • Key Initiatives/ Achievements
      • Joined Quark as Trainee and promoted to Shift Manager in a span of 16 months. (Trainee –> Technical Support Associate –> Team Leader –> Shift Manager).
      • Knowledge management initiative – Designed and prepared technical notes and XTensions document thus reducing the TAT for solving a query.
      • Won Second Prize in the Best Resume Contest organized by Ekadhiken in the year 2002, a job/ career consultancy and coaching institute for competitive exams.
      Quark Systems (P) Ltd.
      • Designed the first website of Commonwealth Youth Programme (CYP) Asia Centre – www.cypasia.org
      CYP Asia Centre