MeaningTwo- way process of reachingmutual understanding, in whichparticipants not only exchangeinformation but also create andshare meaning.
DefinitionAccording to “William Scot”-“ Communication is a processwhich involves the transmissionand accurate replication of ideasensured by feedback for thepurpose of eliciting actions whichwill accomplish organizationalgoals.”
ways to communicateSpeakingWritingVisualimageBodylanguage
Communication channelsFormalchannelsInformalchannels• Downwardchannels• Upward channels• Horizontalchannels• Diagonal• Lateral• Grapevine
Barriers to communicationSemanticbarriers• Lack of commonlanguage• Poor vocabulary• Faulty translatiom• Poor knowledgeof grammarOrganizational barriers• Line of hierarchy• Strict rules ®ulations• Wrong medium ofcommunication• Overload ofcommunicationPhysicalbarriers• Noise• Time• Distance• GenderPsychological barriersDifference inperceptionPoor listeningskillsLack offeedbackEmotionalbarrierCultural barriers
Clarity Complete Education Right attitude Two-way communication Followed up by feedback Appropriate media Due consideration of human & physical conditions