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Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
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Communication

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  • 1. Purvish Shah Navigator 1 COMMUNICATION
  • 2. Purvish Shah Navigator 2 Definition : Exchange of Facts, Ideas, Opinions or emotions by two or more persons. In simple words Communication means, Passing of information & understanding from one person to another.
  • 3. Purvish Shah Navigator 3 Importance of Communication  Orientation/Training  Effectiveness  Expectations & Evaluation  Projecting image of the Orgn  Coordination in the Orgn
  • 4. Purvish Shah Navigator 4 Process of Communication
  • 5. Purvish Shah Navigator 5 SPEAKER  Speaker´s Attitude It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.  Speaker´s Attitude It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.  Speaker´s Credibility It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.
  • 6. Purvish Shah Navigator 6 MESSAGE What is said by the speaker. The purpose of the communication wich can be plain or elevated, smooth or awkward, rhythmical or jumpy . In order to transmit our feelings, business, agreements and so on.
  • 7. Purvish Shah Navigator 7 Communication Flow  Downward  Upward  Lateral/Horizontal  External
  • 8. Purvish Shah Navigator 8 Barriers to Communication  Badly Expressed Message  Faulty Orgn  Distrust the Communicator  Restricting Communication  Poor Retention  Different B/Gs  In-group Language  Inattention  Physical Barriers  Poor Understanding
  • 9. Purvish Shah Navigator 9 Effective Communication  Clear  Easily understandable Language  Adequate & Complete  Medium of Communication  Good Climate  Follow up of Communication  Use grapevine, do not fight/avoid it  Training for Improving Communication skills
  • 10. Purvish Shah Navigator 10 Avoid below given
  • 11. Purvish Shah Navigator 11 Avoid Below
  • 12. Purvish Shah Navigator 12 Avoid Below
  • 13. Purvish Shah Navigator 13 Avoid Below

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