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Transcript

  • 1. COMMUNICATION
  • 2.
    • Definition :
    • Exchange of Facts, Ideas, Opinions or
    • emotions by two or more persons.
    • In simple words Communication means,
    • Passing of information & understanding
    • from one person to another.
  • 3. Importance of Communication
    • Orientation/Training
    • Effectiveness
    • Expectations & Evaluation
    • Projecting image of the Org n
    • Coordination in the Org n
  • 4. Process of Communication
  • 5. SPEAKER
    • Speaker´s Attitude
    • It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.
    • Speaker´s Attitude
    • It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.
    • Speaker´s Credibility
    • It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.
  • 6. MESSAGE
    • What is said by the speaker. The purpose of the communication wich can be plain or elevated, smooth or awkward, rhythmical or jumpy . In order to transmit our feelings, business, agreements and so on.
  • 7. Communication Flow
    • Downward
    • Upward
    • Lateral/Horizontal
    • External
  • 8. Barriers to Communication
    • Badly Expressed Message
    • Faulty Org n
    • Distrust the Communicator
    • Restricting Communication
    • Poor Retention
    • Different B/Gs
    • In-group Language
    • Inattention
    • Physical Barriers
    • Poor Understanding
  • 9. Effective Communication
    • Clear
    • Easily understandable Language
    • Adequate & Complete
    • Medium of Communication
    • Good Climate
    • Follow up of Communication
    • Use grapevine, do not fight/avoid it
    • Training for Improving Communication skills
  • 10. Avoid below given
  • 11. Avoid Below
  • 12. Avoid Below
  • 13. Avoid Below