Communication

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Communication

  1. 1. Purvish Shah Navigator 1 COMMUNICATION
  2. 2. Purvish Shah Navigator 2 Definition : Exchange of Facts, Ideas, Opinions or emotions by two or more persons. In simple words Communication means, Passing of information & understanding from one person to another.
  3. 3. Purvish Shah Navigator 3 Importance of Communication  Orientation/Training  Effectiveness  Expectations & Evaluation  Projecting image of the Orgn  Coordination in the Orgn
  4. 4. Purvish Shah Navigator 4 Process of Communication
  5. 5. Purvish Shah Navigator 5 SPEAKER  Speaker´s Attitude It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.  Speaker´s Attitude It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.  Speaker´s Credibility It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.
  6. 6. Purvish Shah Navigator 6 MESSAGE What is said by the speaker. The purpose of the communication wich can be plain or elevated, smooth or awkward, rhythmical or jumpy . In order to transmit our feelings, business, agreements and so on.
  7. 7. Purvish Shah Navigator 7 Communication Flow  Downward  Upward  Lateral/Horizontal  External
  8. 8. Purvish Shah Navigator 8 Barriers to Communication  Badly Expressed Message  Faulty Orgn  Distrust the Communicator  Restricting Communication  Poor Retention  Different B/Gs  In-group Language  Inattention  Physical Barriers  Poor Understanding
  9. 9. Purvish Shah Navigator 9 Effective Communication  Clear  Easily understandable Language  Adequate & Complete  Medium of Communication  Good Climate  Follow up of Communication  Use grapevine, do not fight/avoid it  Training for Improving Communication skills
  10. 10. Purvish Shah Navigator 10 Avoid below given
  11. 11. Purvish Shah Navigator 11 Avoid Below
  12. 12. Purvish Shah Navigator 12 Avoid Below
  13. 13. Purvish Shah Navigator 13 Avoid Below

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