Crm hilmi


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Crm hilmi

  1. 1. CRM Consumer Relationship Management by: hilmi.ramlanTuesday, 31 May 2011
  2. 2. Dad.. a little help? Ca#um.. What have you done this time? George Best R.I.P.Tuesday, 31 May 2011
  3. 3. We understand you’ve got to do what you’ve GOT to do. But you’ve gotta learn $om the man himself. He’s got away $om it a# through a simple thing ca#ed Consumer Relationship Management. Pssst.. in your case? Just ‘relationship management.’Tuesday, 31 May 2011
  4. 4. CRM It is a# about interacting with your ladies. They’ve a# got different needs and wants. Surely you know that. CRM a#ows you to keep track of which lady loves what. That way, you won’t ever get caught giving a rather poor service again!Tuesday, 31 May 2011
  5. 5. Why CRM?Tuesday, 31 May 2011
  6. 6. Ladies. Ladies.Ladies. It is important that you get this right. Through CRM, your credibility increases. The ladies would believe you more than anyone else. We know you’re good at what you do. You’# also know what you could be doing next. With an organised CRM, you can plan ahead. Also..Tuesday, 31 May 2011
  7. 7. CRM doesn’t only have to consist of the ladies you’ve had your fun with. It’s also useful to keep your CRM up to date, so you won’t mess up. Imagine what would happen to Old Nancy here when she takes over sexy Nina the receptionist at the client’s office.Tuesday, 31 May 2011
  8. 8. Your Little Black Bible Keeping track is KEY. By organising your little black book with: Name Location Agenda That’s a# you need to keep yourself at bay. If anything was to go wrong, treat this as your bible. You’# know what to do then.Tuesday, 31 May 2011
  9. 9. Your ‘agents’ would also know what to do when trouble spews. In fact, they might just be your life savers. If you’ve coordinated your agents and your CRM tools right, everything should be under control.Tuesday, 31 May 2011
  10. 10. Mentor Jonathan MacDonald explains it best here. What we rea#y are trying to do is not lose your clients/customer’s interest. Keep them interested. They’# stick around.Tuesday, 31 May 2011
  11. 11. CRM ToolsTuesday, 31 May 2011
  12. 12. These are just a couple of tools that you might want to get used to so that you’ve got a stable customer relationship.Tuesday, 31 May 2011
  13. 13. This is a fantastic tool if you want to increase your drive in sales. That means, getting more people to actua#y buy into you and your persona. Sales Force can utilise their many sales driving tools in getting people to chat, blog and shout about you. Making you the talk of the town. Very helpful when you’re throwing parties.Tuesday, 31 May 2011
  14. 14. Whenever you face any issues or trouble with your consumers/clients, SugarCRM wi# be able to help you. They’ve got some of the most extensive so+wares that would enable them to monitor, record and resolve issues that clients have SugarCRM also a#ows you to a,regate information that is related to you. interna#y within your peers and agents.Tuesday, 31 May 2011
  15. 15. With GIST, you’# never lose a contact detail ever again. In fact, they claim they’ve got the utilities available for you to keep track and record a# your social networks in one place. Although it sounds pretty ‘DUH’, Gist boasts on its ability to listen in to what your networks are up to. They also host ‘smart meetings’. Putting you in touch with people that would benefit you. Very sleek when it comes to stalking. I mean.. socialising.Tuesday, 31 May 2011
  16. 16. So Calum, please note that people have eyes and ears on everything you do. You better have yours on them as we#.Tuesday, 31 May 2011