Introduction to the Accommodation Industry Diploma in Applied Travel and Tourism Hospitality Operations - Accommodation
The hospitality industry
The scope of the hospitality industry comprises of a range of businesses that provide services and facilities such as accommodation, food and beverage, entertainment, gaming and related products.
The term “hospitality” has become accepted over the years as a generic word, which describes the well being of services and facilities related to tourists and travellers.
The accommodation sector represents a vital part of the hospitality industry since the provision of accommodation, food and beverage is essential for anyone spending time away from home.
Who makes up the accommodation sector?
How many different types of accommodation establishments can you think of?
Hotels, motels, bed and breakfast, youth hostel, backpackers, bed and breakfast, home stay, farm stay, Marae stays, self catering apartment, timeshare, caravan park, camping ground, boutique accommodation, cabins/huts in National Parks, apartments……. and more.
Who are our guests?
Guests are the customers of the hospitality industry, they pay for the services and facilities provided by the accommodation establishments.
Each guest is different, differences such as age, gender, cultural background and their reasons for traveling.
Guests may be local residents, domestic or international guests.
They may stay for an hour or longer!
Consider your guests
For most guests the basics of staying away from home is a “bed” and “food and beverage”, however some customers may require a little more!
What specific needs would the following customers want?