Social Media Success Strategies Leveraging Technology for Business Advantage June 2, 2010 Presented by: Hillary Bressler Founder, CEO .Com Marketing A Top 100 Interactive Agency Nationwide www.commarketing.com 1.866.266.6584
What is Social Media? A type of media that is based on conversation and interaction between people online and shared via the internet or mobile.
China India Facebook United States Indonesia Brazil Pakistan Bangladesh If Facebook was a country it would be the 3rd largest “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
“Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
Ashton Kutcher and Ellen DeGeneres have more Twitter Followers than then entire population of Ireland, Norway and Panama “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
80% of Companies are Using LinkedIn as their Primary Way to Find Employees “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
The Fastest Growing Segment on Facebook is 55-65 year old Females “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
80% of Twitter updates are on mobile devices. Imagine what that means for bad customer experiences. “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
78% of consumers trust peer recommendations Only 14% trust advertisements “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
Average user spends more than 55 minutes per day on Facebook
Dell made over $3 million in revenue through the Dell Outlet account on Twitter.
Dell started tweeting in 2007 for one way communication. The company was surprised when people responded. Dell Outlet has booked more than $3 million in revenue http://business.twitter.com/twitter101/case_dellstarted asking questions.
New York Times highlights San Francisco foodie as Twitter icon
Negative Effects on United from Social Media Over 8.5 million views Stock prices dip 10% resulting in $180 million Appeared on ABC’s The View Time Magazine’s Top Viral Video’s of 2009 2 more videos to be produced As of 5/29/10
4 New Rules for Social Media Marketing Listening to consumers is more important than talking at them. Companies can’t hide the corporation behind the brand anymore or even separate the two. Social Media is about the relationships. Social Media is not a Strategy. Ad Age 2009
Best Practices Don’t start a social media project just because you feel like you have to Tell your story. Set the tone. ( fun, informational, quirky) Set realistic expectations, it takes time to do this well
Social Media Challenges It should not be done instead of proven fundamentals ( SEO, Well Designed Websites) It is not “free” It is difficult to monetize
Dealing with complaints Address negative comments very quickly. Have a process in place to resolve the issue directly. The company should respond once in public, and if the person stays negative, they switch to DM and then to email or phone if needed. It is a chance to turn someone into an ambassador of the brand.
This customer was one out of many great reviews. Leaving bad reviews up there makes this review page much more real and authentic. This is a good example of how a company responded to show they care.
Twitter Advertising New feature is called Promoted Tweets. As of 5/29/10
Foursquare is a mobile app that allows you to check-in with your friends when you arrive at a certain location. Foursquare
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