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Hospital Management is a complex and dynamic organisational challenge. Hospital managers (HMs)
are responsible for the effective use of valuable resources and assets, which is a significant issue in
healthcare. Due to factors such as the increase in health care costs and political pressure, HMs have
been compelled to examine new ways to improve efficiency and reduce healthcare delivery costs whilst
improving patient satisfaction. Healthcare managers require tools that will allow them to review the
current system or identify areas of improvement and quantify the possible changes.
This paper covers an evaluation of a hospital simulator developed by the authors. A usability test of the
simulator was carried out with hospital managers to provide real-world feedback on the simulator. This
has provided lessons to be applied in the development and use of such a tool. For instance, use of traffic
light colours in assisting management of hospital areas and Sensitivity Analysis supporting multiple or
more complex scenarios.