Accidental techie

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Accidental techie

  1. 1. Tips for the Accidental Techie Andy Wolber andy@highwayt.org @highwayt
  2. 2. www.dimdim.com
  3. 3. http://highwayt.org/resources
  4. 4. 29% <Contract on an as-needed basis 25% In-house MIS staff 22% Tech support w/1 or more providers 13% No formal approach to IT support 9% Volunteers to our agency 2% Friends and family of staff Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations.
  5. 5. ${#} Source: NTEN 2006 Nonprofit IT Staffing Survey Report.
  6. 6. ${#} Short term projects Projects that have an easily definable end Projects that aren’t time sensitive Projects that aren’t critical
  7. 7. ${#} Issues that require significant, rarely needed expertise One-time projects Server configuration / upgrade / migration Database development Multi-site integration Phone system setup
  8. 8. ${#} Initial troubleshooting Triaging issues before escalating externally Projects that require immediate assistance Maintaining critical documentation Direction for others implementing long-term projects
  9. 9. By Sue Bennett
  10. 10. Office.Microsoft.com
  11. 11. www.nten.org
  12. 12. ${#} Documentation
  13. 13. ${#} Keep documentation "in the bag" http://www.flickr.com/photos/srharris/3643864625/
  14. 14. ${#} One binder to ring them all. http://www.flickr.com/photos/span112/3503394977/
  15. 15. http://hwyt.me/NPNotebook
  16. 16. http://www.belarc.com/free_download.html#faq
  17. 17. http://hwyt.me/SpiceworksInv
  18. 18. www.evernote.com
  19. 19. Label printers, routers http://www.flickr.com/photos/jenniewoo/27698222/
  20. 20. Flashdrives: programs, drivers & text files http://www.flickr.com/photos/m-s-y/3895688671/
  21. 21. ${#} Basic Setup
  22. 22. techguide.npowermichigan.org
  23. 23. $800+ 1-year warranty 5-year life $1,300+ 3-year warranty 3-year life www.toshibadirect.com: NB305 (left); www.dell.com: Vostro (middle), Dell Latitude E6410 (right) $400+ 1-year warranty 3-year life
  24. 24. Standardize on Corporate Make, Models
  25. 25. www.crucial.com
  26. 26. Sugges t 1 - 2 Gb Suggest 2 - 4+ Gb Also know that Windows versions have varying maximum RAM limits.
  27. 27. ${#}
  28. 28. ${#} 10 / 100 / 1000 Mbps
  29. 29. http://home.cisco.com/en-us/wireless/linksys/
  30. 30. http://hp.com/go/learningcenter
  31. 31. ${#}
  32. 32. http://hwyt.me/GavinWHS
  33. 33. www.OpenDNS.com
  34. 34. http://hwyt.me/SANSpolicy
  35. 35. ${#} Password Password Password
  36. 36. ${#} System Setup
  37. 37. Standard Setup using www.Checkvist.com
  38. 38. www.pcdecrapifier.com
  39. 39. "If you have tried out the PC Decrapifier and you would like to use this program for commercial purposes, you will require a commercial license. The cost is $20 per "technician" (not per PC), which is really a bargain considering how much time you can save by using this program."
  40. 40. ${#} update.microsoft.com
  41. 41. http://hwyt.me/TechSoupOffice
  42. 42. http://hwyt.me/OfficeAtHome
  43. 43. http://j.mp/CompatibilityPack
  44. 44. http://hwyt.me/PDFOffice2007
  45. 45. http://hwyt.me/NIS2010
  46. 46. http://hwyt.me/TSEndpoint
  47. 47. http://www.microsoft.com/Security_Essentials/
  48. 48. http://chrome.google.com
  49. 49. ${#} Maintenance & Cleaning
  50. 50. http://j.mp/WJBc
  51. 51. www.ccleaner.com
  52. 52. ${#}
  53. 53. ${#}
  54. 54. www.auslogics.com/disk-defrag
  55. 55. http://hwyt.me/Spybot
  56. 56. http://hwyt.me/FixWin
  57. 57. ${#} Troubleshooting
  58. 58. http://hwyt.me/optimizewindows
  59. 59. www.microsoft.com/athome/
  60. 60. www.microsoft.com/atwork/
  61. 61. www.slipstick.com
  62. 62. ${#} Reboot
  63. 63. ${#}
  64. 64. ${#} Start > All Programs > Accessories > System Tools > System Restore
  65. 65. http://hwyt.me/Win7Recovery
  66. 66. http://hwyt.me/DriveImageXML
  67. 67. www.LogMeIn.com
  68. 68. http://www.zolved.com/remote_control
  69. 69. http://www.google.com/advanced_search
  70. 70. ${#}
  71. 71. http://welcome.hp.com/country/us/en/support.html
  72. 72. http://hwyt.me/RetrevoPrinters
  73. 73. http://gethuman.com/customer-service.html
  74. 74. ${#} www.techfinder.org
  75. 75. www.delicious.com/highwayt

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