Andy Wolber [email_address] @highwayt Tips for the Accidental Techie
29% <Contract on an as-needed basis 25% In-house MIS staff 22% Tech support w/1 or more providers 13% No formal approach to IT support 9% Volunteers to our agency 2% Friends and family of staff Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations.
Source: NTEN 2006 Nonprofit IT Staffing Survey Report.
Short term projects Projects that have an easily definable end Projects that aren’t time sensitive Projects that aren’t critical
Issues that require significant, rarely needed expertise
Server configuration / upgrade / migration
Phone system setup
Initial troubleshooting Triaging issues before escalating externally Projects that require immediate assistance Maintaining critical documentation Direction for others implementing long-term projects
By Sue Bennett
Keep documentation "in the bag" http://www.flickr.com/photos/srharris/3643864625/
One binder to ring them all. http://www.flickr.com/photos/span112/3503394977/
Flashdrives: programs, drivers & text files http://www.flickr.com/photos/m-s-y/3895688671/
$800+ 1-year warranty 5-year life $1,300+ 3-year warranty 3-year life www.toshibadirect.com: NB305 (left); www.dell.com: Vostro (middle), Dell Latitude E6410 (right) $400+ 1-year warranty 3-year life
Standardize on Corporate Make, Models
Suggest 1 - 2 Gb Suggest 2 - 4+ Gb Also know that Windows versions have varying maximum RAM limits.
10 / 100 / 1000 Mbps
Password Password Password
Standard Setup using www.Checkvist.com
"If you have tried out the PC Decrapifier and you would like to use this program for commercial purposes, you will require a commercial license. The cost is $20 per "technician" (not per PC), which is really a bargain considering how much time you can save by using this program."
Maintenance & Cleaning
Start > All Programs > Accessories > System Tools > System Restore