ISM Conference 2008 Presentation


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Cognos Implementation for Child Welfare

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  • ISM Conference 2008 Presentation

    1. 1. IT Solutions Management for Human Services Cognos, an IBM Company ISM Conference-San Francisco, California August 24-27, 2008
    2. 2. Implementing Tools and Data Warehousing for Data Quality and Reporting Eboni Washington Family Services Clark County, Nevada Lori Higdon Information Technology Clark County, Nevada August 26, 2008
    3. 3. Agenda <ul><li>Family Services Overview </li></ul><ul><li>Changing Climate </li></ul><ul><li>External Business Drivers </li></ul><ul><li>Technology Drivers </li></ul><ul><li>Challenges </li></ul><ul><li>Cognos Solution </li></ul><ul><li>Q & A </li></ul>
    4. 4. <ul><li>Our Mission Statement : “to protect children by building and supporting nurturing, stable families in collaboration with community providers”. </li></ul><ul><li>Services Provided: </li></ul><ul><ul><li>Child Abuse Hotline </li></ul></ul><ul><ul><li>Child Abuse and Neglect Investigations </li></ul></ul><ul><ul><li>Foster Care Services </li></ul></ul><ul><ul><li>Adoption Services </li></ul></ul><ul><ul><li>Children’s Advocacy Center </li></ul></ul>Department of Family Services
    5. 5. Family Services Overview “ Vision Statement” Caregiver Services Child Welfare Services Administration Services Shelter Services Specialized Services
    6. 6. Facts and Figures I <ul><li>The Department of Family Services employs 750 Full-Time and 125 Part-Time staff and the operating budget for fiscal year 07/08 was $97.1 million </li></ul><ul><li>In 2007: </li></ul><ul><ul><li>14,317 referrals were received at the hotline. </li></ul></ul><ul><ul><li>Of those, approximately 10,000 referrals were assigned for investigation. </li></ul></ul>
    7. 7. Facts and Figures II <ul><li>In 2007: </li></ul><ul><ul><li>1,902 investigations were substantiated </li></ul></ul><ul><ul><li>3,457 children were removed from their homes. </li></ul></ul><ul><li>Of the approximately 300 children served by the Receiving Team per month, two-thirds are placed directly with relatives or foster families. </li></ul><ul><li>If a placement cannot be identified w/in 24 hours, the child is placed on the Child Haven campus. </li></ul>
    8. 8. Changing Climate <ul><li>State of Nevada Assembly Bill 1 (2001) mandated that the Child Welfare services in Nevada be integrated. </li></ul><ul><li>Leading up to 2005, there was a series of child fatalities, overcrowding in the County’s children’s emergency shelter, a severe need for foster and adoptive families and rapid growth in the number of children needing emergency placement and services. This prompted systemic and administrative changes. </li></ul><ul><li>New senior management developed the “Safe Futures” plan for overhauling the troubled Child Welfare system. This plan promotes program improvement through data driven decision making. </li></ul>Background
    9. 9. External Business Drivers <ul><li>A Federal Program Improvement Plan was issued which threatened loss of federal dollars to Nevada to support child welfare services </li></ul><ul><li>National Center for Youth has filed a suit in Federal District Court alleging Clark County is failing its responsibility to protect children </li></ul><ul><li>The Administration for Children and Families cited numerous deficiencies in Clark County’s progress toward achieving National standards for safety and permanency </li></ul><ul><li>Youth Law Center has actively engaged the County in negotiations in lieu of filing a lawsuit </li></ul>
    10. 10. Technology Drivers <ul><li>IT Staff unable to meet Department reporting needs: </li></ul><ul><ul><li>Numerous ad hoc reporting requests to support various litigation. </li></ul></ul><ul><ul><li>Lack of sufficient operational reports in Statewide system. </li></ul></ul><ul><ul><li>Inability to measure organization and cost-effectiveness due to primitive reporting capabilities. </li></ul></ul><ul><li>Fixing the current system is a cumbersome process. </li></ul><ul><ul><li>Modifications are completed by the State and require a jurisdictional change management process. </li></ul></ul><ul><ul><li>Reporting requirements not always the same for each jurisdiction. </li></ul></ul>
    11. 11. Challenges <ul><li>Data challenges faced prior to implementation </li></ul><ul><ul><li>Transactional system with limited reporting </li></ul></ul><ul><ul><li>Information silos (Source system, Access databases and Excel spreadsheets) </li></ul></ul><ul><ul><li>Limited information about case management Data/information required much programming time </li></ul></ul><ul><ul><li>“ Rogue” systems attempting to be implemented in violation of Federal Statewide Automated Child Welfare Information System (SACWIS) regulations </li></ul></ul><ul><ul><li>Hand-counting conflicts </li></ul></ul><ul><ul><li>Immediate need for specific and real-time data. </li></ul></ul>
    12. 12. Challenges <ul><li>Management Skill Set </li></ul><ul><ul><li>No alignment of measures to strategic plan </li></ul></ul><ul><ul><li>Lack of understanding how to interpret and analyze the data </li></ul></ul><ul><ul><li>Very little use of data to initiate program improvement </li></ul></ul><ul><li>Organizational Climate </li></ul><ul><ul><li>Phenomenal growth within the Department as a result of the Child Welfare integration of State and County entities </li></ul></ul><ul><ul><li>Organizational climate for learning and improvement not established throughout the Department </li></ul></ul><ul><ul><li>New Senior Management </li></ul></ul>
    13. 13. New Management and Data Needs <ul><li>The Number of investigations per worker </li></ul><ul><li>The Number of investigations open beyond 45 days </li></ul><ul><li>The Number of new foster homes </li></ul><ul><li>The Number and length of Child Haven placements </li></ul><ul><li>Reunification within 1 year </li></ul><ul><li>Length of time from Removal to Adoption </li></ul>
    14. 14. Cognos at Family Services <ul><li>Cognos user since 2005 </li></ul><ul><li>Using Cognos across 8 areas of business </li></ul><ul><li>Over 100 users accessing outputs for decision making </li></ul><ul><li>24x7 operation; daily updates </li></ul><ul><li>Delivering over 100 reports / month </li></ul><ul><li>Generating more than 8 cubes </li></ul>
    15. 16. Business Value <ul><li>Post Implementation </li></ul><ul><li>Over 90% of reports developed by DFS management analysts </li></ul><ul><li>6.5 hrs. average development time per report Process Improvements, 55% reduction </li></ul><ul><li>Pre Implementation </li></ul><ul><li>100% of reports developed by IT staff </li></ul><ul><li>14.3 hrs. average development time per report </li></ul>
    16. 17. Business Value <ul><li>Post Implementation </li></ul><ul><li>Reports available on Executive Dashboards, shared Web server, and distributed as attachments to emails </li></ul><ul><li>News items are displayed on Executive Dashboards for easy monitoring of critical thresholds </li></ul><ul><li>Pre Implementation </li></ul><ul><li>Reports available by accessing DFS Reporting Module data had to be imported into Excel to create graphical representations </li></ul><ul><li>No threshold alerting capabilities </li></ul>
    17. 18. Placement Dashboard Daily News Items Report Links
    18. 19. CHILD HAVEN POPULATION Child Haven Population trending down.
    19. 20. LENGTH OF STAY IN CARE Downward Trend
    20. 21. Foster Care Licensing Snapshot December 2007 Regular Foster Care Homes* Average: 10 new homes per month (net) Increase in FC Homes
    21. 22. Overdue Investigations Beginning of a downward trend
    22. 23. Removals/Investigations Downward Trend
    23. 24. Other Successes <ul><li>AFCARS: A doption, F oster C are and A nalysis R eporting S ystem </li></ul><ul><ul><li>92% Improvement Rate for errors when compared to the previous year </li></ul></ul><ul><li>Implementation of Performance Based Management </li></ul><ul><ul><li>Business processes are improved with fact-based decision making. </li></ul></ul>
    24. 25. Child Contacts Metric Sample of Daily Metric
    25. 26. Investigation Monthly Cube Decrease in Investigations
    26. 27. Summary <ul><li>Single Source of Truth </li></ul><ul><li>Flexible, dynamic environment that provides user friendly Web-based, Zero-footprint interface </li></ul><ul><li>Cost Effective reporting solution for non-IT staff </li></ul><ul><li>Reduction in reporting turn-around </li></ul><ul><li>Evaluate and compare trends in caseloads across the spectrum of services </li></ul>Future for DFS
    27. 28. Any questions?
    28. 29. Eboni Washington Family Services Clark County, Nevada Office: 702-455-5983 [email_address] Lori Higdon Information Technology Clark County, Nevada Office: 702-455-6899 [email_address] Contact Information