iPad Receptionist - Solution Overview (English)
 

iPad Receptionist - Solution Overview (English)

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Transform your reception with the real HOSPITALITY ...

Transform your reception with the real HOSPITALITY

"iReceptionist” enriches your company's reception through interactive communication with the real character. Your customers will have special experience as if they talk with a real receptionist implemented by PIP (person-in-presentation) user interface.

●Characteristics

1. The Only PIP Interface as if Talking with Real Receptionist

Receptionist is the first representative of your company. iPad Receptionist emulates the real receptionist with full hospitality using PIP technology.

The real character guides your customers:
- Welcome
- Select department
- Select personnel
- Talk over SIP procotol
- Thank you


2. iOS Standard Technology & Easy Integration

iReceptionist uses only standard technology. You can easily integrate our solution to your environment.

・Addressbook: Department, Contact information
・SIP Procotol(VoIP): G711 codec
・In-App Billing for initial charge

3. Company name customizable by in-app billing

All you have to do is to download our app and to register as a SIP client.

You can change your company name and remove "Developed By 12" Logo after you pay through in-app billing.
Customized version (change character skin, company logo or text) is available upon request.


●Requirements/Usage
1. This app requires SIP server (need to handle G711 codec) and network environment
2. Please register contact information in Addressbook application (built-in iPad app)
3. This app can send SIP call (not be able to receive call)
4. We assume no responsibility whatsoever for any damages resulting from the use of this app.

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iPad Receptionist - Solution Overview (English) iPad Receptionist - Solution Overview (English) Presentation Transcript

  • More Hospitality than a Human Real Video Company Reception System – iPad Receptionist Confidential Copyright ©2012 ANALOG TWELVE Co., Ltd. All rights reserved 0
  • Concept Don't you feel alienated if no one is at the company front desk you visited? Why not "hire" a receptionist with hospitality and give your customers smile and surprise. 通常の受付 おもてなしのある受付 •  Impersonal front desk with only an extension phone •  A beautiful receptionist with hospitality helps the customer •  Gives an impression of cost reduction even at the fonrt door of your company •  Well-treated experience that makes your customer smile and surprise Confidential Copyright ©2012 ANALOG TWELVE Co., Ltd. All rights reserved 1
  • Characteristics World First Reality! PIP user interface realized with iPad. Video + Touch = Reality Your Company Integration with your extension system and contacts data. Works with your extension network Japanese and English supported; easily switchable Clients with many customers from abroad are happy Japanese mode Your Company Your Company English mode Your Company Your Company Smartphone Your Company iPad Receptionist Innovative system of a "real" receptionist representing your company. Front desk with reality using the world first Person-inPresentation (PIP) technology for iPad. Confidential IP-PBX (SIP) Fixed-line extension Adoption of SIP enables easy integration with your extension network. Standard iPad Contacts are used; you can change contacts with ease. Copyright ©2012 ANALOG TWELVE Co., Ltd. All rights reserved Comes standard with Japanese and English support. A nifty service usable even in a multinational environment. 2 View slide
  • Advantages A revolutionary front desk operation where PC and smartphones can be used to receive calls; with added cost reduction and customer satisfaction. 90% or more cost reduction in font desk operation Great increase in customer satisfaction PCs and smartphones receive calls Cost comparison before and after installation Customer responses Supported terminals JPY300,000 93% less 70% Leading-‐‑‒edge   company  image 68% Creative  company   image 45% Before (paid receptionist) Confidential After (iPad receptionist) Extension Smartphone 3% Feel  cost  sensitive   company JPY20,000 Don't  understand   how  to  use Most companies gained better corporate image. Better  company   image 1% Unpleasantness 0.5% Copyright ©2012 ANALOG TWELVE Co., Ltd. All rights reserved PC 3 View slide
  • Screen and Technical Specification Standby Screen Department Selection Screen Contact Person Selection Screen Calling Screen Greetings Screen The model shows five patterns of behaviors while waiting to show reality. Department names are extracted from the iPad Contacts. Person names are extracted from the iPad Contacts. A call can be made through SIP. The model waves her hand to say goodbye when the call is over. Basics Language iPad built-in "Contacts" is used for a directory; entries registered in the Contacts are displayed in the iPad Receptionist list. Fields used: photo, last and first names, phonetic names, department, phone number; entries whose "custom" field contains "sip" are listed in the list. Installation SIP server Tested servers: Asterisk 1.x, Brekeke SIP Server 2.x/3.x, 3CX, Cisco CallManager, NEC AspireX Other SIP server or hardware equipped with SIP protocol may be used. Codec G711 u/a (iLBC can be configured in a narrow bandwidth environment via customization) Device iPad, iPad2, iPad3, iPad4(iOS 4.0 or later) Confidential Copyright ©2012 ANALOG TWELVE Co., Ltd. All rights reserved 4
  • Installation with Your SIP Server Pattern 1: Connection with SIP-capable IP-PBX Front desk Office •  Via WiFi WiFi If a SIP-capable IP-PBX is installed in your office recently: •  Office LAN iPad Receptionist can be connected as an extension via SIP protocol. •  •  iPad IP-PBX Extension Smartphone Receptionist (SIP-capable) Some IP-PBX requires an extra license for a SIP connection (such as NEC AspireX). Contact your PBX provider for registration of an extension. PC •  The call can be received with an extension phone, smartphone (with SIP client app such as 3CX and media5fone), PC (with SIP client software such as 3CX and Xlite). •  Alternatively a SIP server (3CX, asterisk, etc.) can be used in case you have no IP-PBX: •  iPad Receptionist can be connected as an extension via SIP protocol. Receiver-side Pattern 2: Connection with SIP server in your office Front desk Office Office LAN Via WiFi WiFi •  iPad Receptionist SIP server (asterisk, 3CX, etc.) Extension PC •  (when connected through SIP server) Confidential Smartphone Receiver-side Copyright ©2012 ANALOG TWELVE Co., Ltd. All rights reserved You can install a SIP server by yourself or ANALOG TWELVE can help you for a fee. The call can be received with an extension phone, smartphone (with SIP client app such as 3CX and media5fone), PC (with SIP client software such as 3CX and Xlite). The iPad Receptionist has to be connected to the SIP server as an extension. 5
  • Installation with SIP Server Provided by ANALOG TWELVE Pattern 3: Connection with a provided SIP server through SIP Front Desk Office •  Office LAN Via WiFi WiFi •  Use an ANALOG TWELVE provided SIP server and receive a call through smartphone or PC in case you don't have an IP-PBX or your own SIP server: Use a SIP server provided by ANALOGTWELVE: •  Connection is through the Internet. •  Internet You may experience some delay depending on the network status. •  PC Additional expenses incurred for use of SIP server. Receive a call via extension without installing an IP-PBX or SIP server in your office: •  Smartphone •  •  iPad The call can be received with smartphone (with SIP client app such as 3CX and media5fone) or PC (with SIP client software such as 3CX and Xlite). An ordinary extension phone cannot be used. ANALOG TWELVE provided SIP server has to be used. •  A call is made to an extension through a public phone line. ANALOG TWELVE Receptionist SIP server Receiver-side Pattern 4: Connection with a provided SIP server through extension Front Desk Office Office LAN Via WiF Internet Connected as an extension •  iPad ANALOG TWELVE Receptionist •  ANALOG TWELVE's SIP server makes a call to the extension through a public line. Some delay may occur due to communication situation. Extension SIP server Receiver-side •  Confidential ANALOG TWELVE's SIP server and iPad Receptionist are connected through the Internet. You can only use a terminal that can accept a call through a public line such as a cell phone or fixed-line phone. •  Additional expenses incurred for use of SIP server 6 Copyright ©2012 ANALOG TWELVE Co., Ltd. All rights reserved and public line.
  • Customizable Items and Fee ・Change company logo (PRO version only)  - Initial cost: JPY100,000  ・Change video (PRO only) - Initial: JPY1,000,000 or more - Monthly: JPY2,000 ・Does not appear in PRO version Select a person you wish to talk to. ・Change text (PRO only) - Initial: JPY200,000 - Monthly: JPY2,000 Confidential Copyright ©2012 ANALOG TWELVE Co., Ltd. All rights reserved 7
  • Demo Video URL Watch Video https://vimeo.com/39144504 Confidential Copyright ©2012 ANALOG TWELVE Co., Ltd. All rights reserved 8
  • Our Client Demonstration Versions Introduced in More Than 1,400 Companies around the world Case 1: Cosmos Initia Group (Japan) Case 2: SoftCreate (Japan) Cosmos Initia, a major condominium developer and dealer, uses iPad Receptionist in its office renovation unit. All the companies of the SoftCreate group, a major software developer, uses iPad Receptionist. There had been complaints about its unattended impersonal front desk. iPad Receptionist was introduced to the companies when their offices moved to a new location in order to show their innovative nature as a software company to the world. The customer installed iPad Receptionist and is very happy with it for use in front desk operation in its office renovation presentation unit. Their customers are satisfied with the model in the iPad screen giving impression of an advanced company. Case 3: Major Mobile Operator (France) Case 4: ALANA Entertainment (Japan) Major communication provider K has lots of visitors. They continued to hire receptionists at the front desk but wanted to cut the cost by making the front desk unattended. They liked the idea of the "real" model receptionist and introduced iPad Receptionist. ALANA Entertainment has no tradition to set up a front desk since its foundation. Cost reduction reaches more than 90%. Both the customer and its visitors favor the product to a great extent. Confidential They contacted ANALOG TWELVE immediately after Mobile World Congress 2012 where they saw our iPad Receptionist leading immediate decision to purchase the product. The visitors are impressed by outstanding Japanese-style hospitality. Copyright ©2012 ANALOG TWELVE Co., Ltd. All rights reserved 9
  • iPad Receptionist - Price List *1 Provided by ANALOG TWELVE. *2 A fault device may be replaced with a rental fee. Item Price Initial Basic Charge JPY100,000 x # of devices installed Monthly Basic Charge JPY20,000 x # of devices installed iPad Rental JPY60,000 x # of devices(*2) iPad Stand rental JPY60,000 x # of devices(*2) SIP server license (*1) JPY5,000 x # of phone numbers SIP server license (*1) JPY1,000 x # of phone numbers Basics Initial Option Monthly When calls are made through SIP server(*1) through public line JPY20 per minute (as much as you use) Change company logo Change video JPY150,000 Change SIP Port number JPY100,000 Change SIP protocol Customization JPY1,000,000 or more (select a model from the list) Language switch button on top screen Display JPY100,000 JPY200,000 Communication Other Customization Support Confidential Upon your request Upon your request (JPY3,000 or more) Copyright ©2012 ANALOG TWELVE Co., Ltd. All rights reserved 10