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Towards Need-driven Knowledge Sharing in Distributed Teams Hans-Jörg Happel, FZI Karlsruhe, 02.09.2009 8th Int. Conference on Knowledge Management. (I-Know 2009) Graz, Austria; 2.-4. September 2009
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Task complexity – car example ,[object Object],[object Object]
Distributed Work requires,  but also impedes knowledge sharing Developing Complex Products and Services Increasing Modularization & Specialization Increasing Distribution of Teams Increasing Agility/ Ad Hoc Teams impedes impedes Knowledge Sharing Coordination requires
Knowledge sharing problems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Developers are  usually interested in resolving their problems rather than document ing their own ones, offering new knowledge or extending the knowledge-base.” [Industrial Partner]
Knowledge Sharing as a communication process Explicit Implicit Semi-Explicit Information seeker Information provider Query Answer ,[object Object],[object Object],[object Object],Mediation Services Private information space Private information space Shared information space Mediation space ,[object Object],[object Object],[object Object]
Knowledge sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Properties of different knowledge sharing approaches
Observations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mediation services and spaces for need-driven knowledge sharing
NKS Prototypes ,[object Object],[object Object],[object Object],[object Object]
NKS prototypes Collect information needs  (e.g. from query logs) Calculate aggregate unsatisfied information needs Marry Wikis with Enterprise Search („Woogle“) Identify private files worth sharing  („Inverse Search“)
Inverse Search ,[object Object],[object Object],[object Object],[object Object],[object Object],Queries Public Index Public (1) Query (2) Results Information seeker Information provider (3) iSearch (4) Share [Ha08] „ Need to share“
Woogle
Anatomy of Woogle4MediaWiki External data sources  can be accessed Collaborative description of the information need Notifications concerning search activities Discussion page Directly create new knowledge from the search dialog Search has a URI and can be linked from within the Wiki (one page per search term) Chose from different sources and/or content types Additional clues with meta-information about a need http://myHost/wiki/Woogle:SOAP
Woogle4MediaWiki: Demand guidance ,[object Object],[object Object],[object Object],http://en.wikipedia.org/wiki/Graz
Initial empirical results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Literature ,[object Object],[object Object],[object Object],[object Object]

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Towards Need-driven Knowledge Sharing in Distributed Teams

  • 1. Towards Need-driven Knowledge Sharing in Distributed Teams Hans-Jörg Happel, FZI Karlsruhe, 02.09.2009 8th Int. Conference on Knowledge Management. (I-Know 2009) Graz, Austria; 2.-4. September 2009
  • 2.
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  • 4. Distributed Work requires, but also impedes knowledge sharing Developing Complex Products and Services Increasing Modularization & Specialization Increasing Distribution of Teams Increasing Agility/ Ad Hoc Teams impedes impedes Knowledge Sharing Coordination requires
  • 5.
  • 6.
  • 7.
  • 8. Properties of different knowledge sharing approaches
  • 9.
  • 10. Mediation services and spaces for need-driven knowledge sharing
  • 11.
  • 12. NKS prototypes Collect information needs (e.g. from query logs) Calculate aggregate unsatisfied information needs Marry Wikis with Enterprise Search („Woogle“) Identify private files worth sharing („Inverse Search“)
  • 13.
  • 15. Anatomy of Woogle4MediaWiki External data sources can be accessed Collaborative description of the information need Notifications concerning search activities Discussion page Directly create new knowledge from the search dialog Search has a URI and can be linked from within the Wiki (one page per search term) Chose from different sources and/or content types Additional clues with meta-information about a need http://myHost/wiki/Woogle:SOAP
  • 16.
  • 17.
  • 18.
  • 19.

Editor's Notes

  1. http://www.innovations-report.de/html/berichte/automotive/neue_arbeitsteilung_automobilindustrie_24215.html http://www.brandeins.de/home/inhalt_detail.asp?id=1678&MenuID=8&MagID=62&sid=su6624965742366122&umenuid=1