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A short introduction to knowledge management

A short introduction to knowledge management

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  • 1. Knowledge Management An Introduction Howard Gregory Simulation Educator The Wasson Center April 5, 2010
  • 2. “knowledge worker"
  • 3. The process of systematically and actively managing and leveraging the stores of knowledge in an organization is called knowledge management. It is the process of transforming information and intellectual assets into enduring value. Knowledge Management - definition
  • 4. “Knowledge Management is the discipline of enabling individuals, teams and entire organizations to collectively and systematically capture, store, create, share and apply knowledge, to better achieve their objectives.” Knowledge Management - definition
  • 5.  The way we Create Knowledge;  Knowledge is the only assets that grows with use What is Knowledge Management
  • 6.  The way we Store Knowledge;  Computers  Paper  Books  In Our Heads What is Knowledge Management
  • 7.  The way we Share Knowledge;  Learning  Story Telling  Mentoring  Communities of Practice What is Knowledge Management
  • 8. Vendor Created Document Management Systems What is NOT Knowledge Management
  • 9. Wasson Center Document Assessment Masters of Science Capstone Project IAKM Program Kent State University
  • 10.  Computers have allowed the increasing ease of document creation, sharing and storage – yet is that always a good thing? ◦ 85% of Documents are never retrieved ◦ 50% of Documents are duplicates ◦ 60% of Documents are obsolete KM and Documents
  • 11. 20% of our documents account for 80% of the our core business Example: SP Case Scripts 20/80 Rule
  • 12. Initial Document Assessment
  • 13.  Have ◦ Standardized Format (mostly) ◦ Protected (password) ◦ Owned  Examples ◦ C&P Schedules ◦ Paper files in B-40 Controlled Documents
  • 14.  Lack ◦ Standardized Format ◦ Naming Conventions ◦ Protection ◦ Ownership ◦ Version Control Uncontrolled Documents
  • 15.  Survey Monkey ◦ Wasson Center Staff Survey ◦ Survey of other SP Educators / Centers  Suggestions  Contacts What is it you need from Documents?
  • 16.  Survey Results  Manager Lead “Quick Win” ◦ Work Group Formation ◦ Naming Convention Creation Next Steps