Electronic collaborative reference presentation
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Electronic collaborative reference presentation Presentation Transcript

  • 1. Collaborative Electronic Reference By Hal Harmon
  • 2. Electronic/Digital Reference
    • Joseph Janes defines electronic or digital reference as, “the use of digital technologies and resources to provide direct, professional assistance to people who are seeking information, wherever and whenever they need it.”
  • 3. Why Collaborative?
    • Collaborative Digital Reference provides many benefits:
    • Allows institutions to share information and resources
    • Expand Hours of Service
    • Provides access to a larger collection of knowledge
  • 4. Three Examples of Collaborative Electronic Reference
    • LOC CDRS/QuestionPoint Program
    • Listservs
    • AskA Services – Virtual Reference Desk
  • 5. CDRS/QuestionPoint
    • Collaborative Digital Reference Services – started as a pilot in 2000 as a means to share information and resources among institutions
    • All types of Libraries involved, with worldwide participation
    • Pilot ended in 2002, replaced by the LOC/OCLC joint venture QuestionPoint
  • 6. QuestionPoint Services
    • Consists of 2 Basic Elements:
    • A Reference Management System – can provide and manage AsK-A-Librarian services
    • A Cooperative Service – from local to global participating libraries and 24/7 live chat
  • 7.  
  • 8.  
  • 9. QuestionPoint Features
    • Filing, tracking, and managing Web-delivered questions from patrons
    • Linking tools for insertion on local library Web sites for customizable, locally branded access to the QuestionPoint service
    • Web-based question-submission forms, e-mail interaction, and live chat service
    • Automatic routing of questions using a request manager to other library staff locally, to other libraries in consortia or cooperatives, and/or to appropriate libraries in the Global Reference Network
    • Identification of appropriate library strengths for such routing through matching metadata on questions with automated profiles of library resources, expertise, availability of staff, etc.
    • Integration of QuestionPoint services with alternative service providers and the resources that local libraries use
    • Construction and sharing of a global knowledge base of asked and answered reference questions with full, maintained sourcing
  • 10. Listservs
    • Allows librarians to share difficult questions with others librarians and come up with answers
    • Janes recommends Stumpers-L as a reputable listserv run out of Dominican University
  • 11.  
  • 12. AskA Services/VRD
    • Ask-A-Expert – Specialized Q&A help for patrons
    • The Virtual Reference Desk Network allows various AskA services to share expertise
    • Redirect questions outside of the realm of specialty
    • If that fails a VRD information specialist will answer question
  • 13.  
  • 14. The future is full of possibilities for collaborative electronic reference.