Charles River Application Support and Maintenance for an Investment Management Firm

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Case Study Asset Management & Capital Markets
Charles River Application Support and Maintenance for an Investment Management
Firm
Business Need
Difficulty in managing support and maintenance as these
activities were carried out by multiple groups comprising of
employees and contractors with resultant support and
maintenance redundancy.
 Reduce maintenance costs
 Provide economical, flexible and effective resource pool
to level staff based on project demands
Scope
To stay ahead of the competition, the client had decided to
partner with a leader in the IT Outsourcing space whom they
could trust their mission critical systems. After a thorough due
diligence they finally partnered with Hexaware. Hexaware
decided to set up an offshore development center to maintain the
complex applications and reduce maintenance costs. The overall
scope of the engagement was as follows:
 Providing 24 * 7 CRIMS applications support; covering
all the modules (Manger Workbench, QOE,
Compliance, Order Life Cycle, Reference Data, etc.) of
CRIMS and the asset classes such as Equity, Fixed
Income, Equity Futures and Options across all
geographies.
 Processing Day-end/begin jobs
 Establishing and Monitoring FIX connectivity
 Creation of new interfaces for intraday process
 Incidence Reporting and Management
Hexaware Approach
Hexaware worked in tandem with the client’s team and
developed sophisticated project roadmap for application support
and maintenance activities, which included:
 Review of business requirements
 Preparation of technical design document
 Well defined process connecting all the phases
 Test Planning / Preparation of Test Cases / Test Data
 Functional Testing of Proprietary PMS and Charles
River IMS.
 Integration Testing (Data Validation) between
Proprietary PMS and Charles River IMS.
 Defect Management
Hexaware provided a scalable organization structure aligned
with the client's IT needs with multi-level communication for
faster turnaround and issue resolution. It set up an offshore
development center to maintain the complex applications and
reduce maintenance costs.
The Challenges
 Very high degree of complexity in the applications from
a support perspective
 Providing 24*7 Support across various client locations
across the globe across different timezone
Business Benefits
 Significant reduction in Total cost of ownership
 Expanded global capability
 Improved time to market
The Client is an investment firm with global reach, providing investment products and services to individuals and institutions in more than
40 countries. The client manages more than US$ 200 billion in assets in more than 300 funds, allowing comprehensive and strategic
diversification covering the range of asset classes
Client Overview