Project Scorecard for the SAP projectBUSINESS VALUEObjectives Measures Targets InitiativesDuring the projectProvide all the requiredfunctionality necessary toimprove the financial needs ofthe companyScopeVarianceMeet all businessrequirements asdefined in theinitial scopeProject management andscope control.Project Close OutProvide a strong and flexibleinfrastructureProfit and loss Increase profit by30% per yearReduce costs by maximizinguse of current assetsLong TermPermit growth and increasedflexibility of the companysfuture businessSalesRevenue andprofitIncrease thecompanysrevenue to $1Bwithin the next 5yearsUse SAP as an outsourcingtool to external customersCUSTOMER VALUEObjectives Measures Targets InitiativesDuring the projectAddress the needs of the usercommunity, external customersby improving the billing processDays togenerate aninvoiceNo more than 10daysImplement a fully integratedsystemProject Close OutReduce customer complaints inregards to billing and collectionsNumber ofcustomercomplaintsper monthTo reduce by 50% Implement a customerrelationship systemLong TermReduce Days of SalesoutstandingDay of salesoutstandingTo reduce by 70% Implement controls toimprove process qualityPRODUCT VALUEObjectives Measures Targets InitiativesDuring the projectTechnology improvements inthe area of capacity,functionality.Process time,downtime,systemavailabilityDefects to bereduce by lessthan 20 %Quality and scope reviewProject Close OutFlexibility and level ofautomationChange andintegrationNo coding requiredfor changesUse table controlled businessrulesLong TermControlled Maintenance andscalabilityEfficiency andeffectivenessDefects to be lessthat 3 %.Process improvementPROCESS VALUEObjectives Measures Targets InitiativesDuring the projectThe project was to becompleted within 10 monthsand the cost should not exceed$1,400.000.00Cost, Timelineand ScopeNot to exceedfixed fee andplanned scheduleProject plan control,communication, resourceutilization and reportingProject Close OutProject to be completed notlater than 12 months withoutexceeding the additionalbudget of $350.000.00Quality andvariance fromscopeNot to exceedfixed feeCost, time and QualityReviewLong TermYearly Maintenance cost to belower than $1mScopevarianceNot to exceed $1M Change control management
The following project metrics were actually used in the project:Scope variance, process time, cost, timeline and quality measured by number of defects.The following value dimensions were originally planned but no subsequent measurement or targetverification was done:Business Value target to increase profit and revenue was not followed up.Customer Value number of complaints increased and no immediate action took place to fix it. Reduce thedefects target was achieved 2 years later. Product Value was achieved two years after project close. ProcessValue was planned in detail, but failed in achieving cost targets.Value dimensions relate to each other:The excess in cost in process value limited the ability to control the number of defects in the product value.The defects in Product value reduced the ability to achieve customer value targets, which impact the ability toreach the desired profits.