Social media for small business
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  • 1. Social Media for Small Business
    Southeastern Oklahoma State University
    Center for Regional Economic Development
  • 2. Page 2
    Technology is Changing the Communications Market
    35 years
    26 years
    15 years
    13 years
    6 years
  • 3. What is Social Media?
    Wikipedia defines social media as media for social interaction, using highly accessible and scalable communication techniques. Social media is the use of web-based and mobile technologies to turn communication into interactive dialogue.
  • 4. As a marketing tool, Facebook is here to stay. Many people give up as they don’t get the desired result immediately, i.e. a huge increase in sales. However, consider marketing on Facebook as a step by step process: you first build trust, traffic and eventually – sales.
  • 5. Examples of Social Media
    Blogger, ExpressionEngine, LiveJournal, Open Diary, TypePad, Vox, WordPress, Xanga
    FMyLife, Foursquare, Jaiku, Plurk, Posterous, Tumblr, Twitter, Qaiku, Google Buzz,
    Location-based social networks:
    Foursquare, Geoloqi, Gowalla, Facebook places, The Hotlist
    Social networking:
    ASmallWorld, Bebo, Bloomfire, Cyworld, Diaspora, Facebook, Hi5, Hyves, LinkedIn, MySpace, Ning, Orkut, Plaxo, Tagged, XING , IRC, Yammer
    Eventful, The Hotlist,, Upcoming
    Information Aggregators:
    Netvibes, Twine (website)
    Online Advocacy and Fundraising:
    Causes, Kickstarter
  • 6.
    • It took 13 years to sell 100M Sony Walkman’s
    • 7. It took 3 years to sell 100M iPods
    • 8. The iPhone sold 1M units in just 74 days!
    If Facebook were a country, it would be the 3rd largest on Earth (est. 2004)
  • 9. More Examples
    Collaboration/authority building
    PBworks, Wetpaint, Wikia, Wikimedia, Wikispaces
    Social bookmarking (or social tagging):
    CiteULike, Delicious, Diigo, Google Reader, StumbleUpon, folkd
    Social Media Gaming:
    Empire Avenue
    Social news:
    Digg, Mixx, NowPublic, Reddit, Newsvine
    Social navigation:
    Trapster, Waze
    Content Management Systems:
    Wordpress, Drupa, Plone
    Document Managing and Editing Tools:
    Google Docs, Syncplicity,,
    Central Desktop
  • 10. More Examples
    Photography and art sharing:
    deviantArt, Flickr, Photobucket, Picasa, SmugMug, Zooomr
    Video sharing:
    sevenload, Viddler, Vimeo, YouTube, Dailymotion, Metacafe, NicoNicoDouga, Openfilm
    Livecasting:, Livestream, OpenCU, Skype, Stickam, Ustream,, oovoo
    Music and audio sharing:
    ccMixter, Pandora Radio,, MySpace Music,, ShareTheMusic, The Hype Machine, Groove Shark, SoundCloud, Bandcamp,Soundclick,imeem.
    Presentation sharing:
    scribd, SlideShare
  • 11. More Examples
    Reviews and opinions
    Product reviews:,
    Business reviews:
    Customer Lobby, Yelp, Inc.
    Community Q&A:
    Askville, EHow, Stack Exchange, WikiAnswers, Yahoo! Answers, Quora,
    Media and entertainment platforms:
    Cisco Eos
    Virtual worlds:
    Active Worlds, Forterra Systems, Second Life, The Sims Online, World of Warcraft, RuneScape
    Game sharing:
    Kongregate, Miniclip, Newgrounds, Armor Games
  • 12. Overwhelmed Yet???
    Don’t be! There are NO reasons for you to apply every social media outlet to your business – with new social media programs emerging everyday, it isn’t possible.
  • 13. How do you decide which social media outlets will work best for your business?
    Determine where your customers are networking and utilize that social media to your advantage
    You may need to join several networking sites to reach as many customers/clients as possible
    Facebook is by far the most popular social networking site, but if your customers aren’t there you are wasting your time
  • 14. The Keys to Social Media Marketing
    In order to have the most success with social media, you have to understand that you cannot apply your typical sales strategy to social media.
    LISTENING & CONNECTING are the keys to social media marketing success.
  • 15. How do you begin?
    You’ve already done your homework and have decided which social media outlets will benefit the most customers……
    Now it is time to register and begin your prosperous journey through the world of social media.
  • 16. Two Most Popular Social Media Sites
  • 17. Facebook
    Facebook pages can:
    Create brand awareness
    Strengthen and create loyalties
    Build marketing efforts
    Generate and manage events
  • 18. Facebook
    Facts about Facebook:
    More than 500 million active users
    50% of active users log on to Facebook in any given day
    Average user has 130 friends
    People spend over 700 billion minutes per month on Facebook
    Facebook Statistics
  • 19. Five Steps to Build a Facebook Business Page
    Assign an employee to manage the page
    Determine a social media procedure and messaging structure
    Create compelling and interesting content that isn’t always about you
    Engage and interact with fans
    Publicize the page
  • 20. Twitter
    Twitter connects businesses to customers in real-time. Businesses use Twitter to quickly share information with people interested in their products and services, gather real-time market intelligence and feedback, and build relationships with customers, partners and influential people. From brand lift, to CRM, to direct sales, Twitter offers businesses a chance to reach an engaged audience.
  • 21. Twitter – Best Practices
    Build your following, reputation, and customer's trust with these simple practices:
    Share. Share photos and behind the scenes info about your business. Even better, give a glimpse of developing projects and events. Users come to Twitter to get and share the latest, so give it to them!
    Listen. Regularly monitor the comments about your company, brand, and products.
    Ask. Ask questions of your followers to glean valuable insights and show that you are listening.
    Respond. Respond to compliments and feedback in real time
  • 22. Twitter – Best Practices Continued
    Reward. Tweet updates about special offers, discounts and time-sensitive deals.
    Demonstrate wider leadership and know-how. Reference articles and links about the bigger picture as it relates to your business.
    Champion your stakeholders.Retweet and reply publicly to great tweets posted by your followers and customers.
    Establish the right voice. Twitter users tend to prefer a direct, genuine, and of course, a likable tone from your business, but think about your voice as you Tweet. How do you want your business to appear to the Twitter community?
  • 23. Twitter –
    From 0 to 90,000,000 tweets/day in 4 years
  • 24. Common Mistakes Businesses Make with Social Media
    No Consistency – be consistent, present and responsive, or don’t do it at all
    No Plan or strategy for social media
    It Takes Time to see a return on your social media efforts
    Permanent Ink – everything you write on social media sites are public and may be searchable forever
    Response Time – customers expect a response to a query within a short amount of time. Do not be slow to respond or not respond at all
  • 25.
  • 26. How Do Influencers Spread Content?
    • Email to friends and associates
    • 27. Share via social networking sites (Facebook, MySpace, LinkedIn)
    • 28. Vote up at social news portals (Digg, Reddit, Newsvine, Mixx, Propeller)
    • 29. Link to from Blog posts and comments
    • 30. Discuss at forums and groups
    • 31. Spread via word-of-mouth directly to colleagues and contacts
    • 32. Link to on their websites
    • 33. Broadcast via multimedia (video, podcasts)
    • 34. Mainstream media (TV, radio, newspapers, magazines)
  • 35.
  • 36. Facebook + Business = Success
    Innovative Uses with FaceBook
    Set up your FaceBook Page