Hendrik wadu


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Hendrik Wadu Profile

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Hendrik wadu

  1. 1. Hendrik Wadu Hospitality Professional at Hotelier Indonesia hendrikwadu@mail.com Summary Providing the highest quality guest accommodations and services is the main job of a hotel duty manager. Accomplishes this by hiring, training and supervising quality personnel to work in all departments, including front desk operations, reservations, guest relations and housekeeping. Also requires to develop promotional and marketing plans to increase business and create a favorable image in the community.. Experience Assistant Butler Manager at Montigo Resort Nongsa March 2013 - Present (6 months) As Representative of General Manager to ensure that the hotel operates efficiently and effectively. Some of the duties which performs on daily basis include: Guest satisfaction: To ensure customer/guest satisfaction at all times.Addresses guest's complaints, request for deferred payments, non-availability, extra-ordinary requests or guest dissatisfaction, and takes action to make sure that the guest is satisfied. Co-ordination of Departments Coordinates all the activities of all departments. He makes sure that all information which should be passed round for effective performance of the departments during shift reaches all departments. Upholding Norms, Rules and Orderliness Ensures that all the norms of the hotel are respected and all the rules/procedures of operations are followed during shift. Handling Emergencies Takes appropriate decisions to tract emergencies, be they as a result of power outage, supplies that are delayed or not made, sudden breakdown of working equipment etc Attention to Security Be attentive to hotel security service requirement during shift. Authorizing Unusual but Necessary Activities Authorizes certain activities/actions during shift like urgent purchases and payments, entrance into the stores, locked offices and other areas which otherwise should remain inaccessible during shifts. Page1
  2. 2. Reporting The Duty Manager writes a comprehensive report to the report to FOM on all happenings in the hotel and findings during shift. Senior Receptionist at Kempinski Hotels February 2011 - February 2013 (2 years 1 month) Resigned 1 recommendation available upon request Butler at Orient-Express April 2009 - February 2011 (1 year 11 months) Butler, who is attention to detail, is the central point of contact between guest and all department of the hotel or resort Different from others, Butler is about creating experience and happiness This is a team to provide higher standard of service, to make the guest happy and stay different, to find out guest preference and to update guest profile, history Butler is the one to build up personalized service image. He/she is also the one to promote the company’s events/activities, giving correct information to the guest. Butler welcomes the guest upon arrival, let the guest have welcome drink at the lobby and then handling check-in in guest villa. Butler offers unpacking service when the guest request. Check guest profile and see what is necessary to be placed in the villa, such as bottle of champagne, amenity, etc Prepare the registration card, welcome letter in the villa for In Villa check in Check the villa if room boy prepare the room well and check everything, such as Fridge, SAFE box, Air-cont are in good condition or not Butler is ready for the guest at any time, whatever the guest need, butler will be the one to handle. Guest can contact butler by calling for all needs. Butler will meet the guest twice a day in order to make the guest happy Handle all bookings: Such as excursion, Spa, and Special dining, F&B activities Serve afternoon,tea, coffee Delivery of room service(bottle of wine, ice bucket, other in-villa dining) Delivery of room amenity, laundry Attention to detail, Polite, humble, discreet, good communication skill, good smile Young, fresh, with idea Good command of English Food & Beverage knowledge Computer knowledge Handle minor IT problem, such as how to handle wireless connection when it is not available, and how to handle outlook express incoming and outgoing setting, etc Confirm ticket for the guest Page2
  3. 3. Offer packing service when guest request Coordinate with reception for transportation and luggage pick up Farewell 2 recommendations available upon request Guest Service Agent (GSA) at Gending Kedis Villas and Spa Estate October 2007 - April 2009 (1 year 7 months) www.gendingkedis.com Opening Team Resigned - Job Description=Handle guest check-ins efficiently and in a professional manner, having a thorough knowledge of the First Ten processes and all registration requirements. = Escort arriving guests to their room and be able to explain and promote the hotel services. =Handle guest checkouts efficiently and in a professional manner, having a thorough knowledge of all checkout procedures (including express checkout). =Be able to perform the duties of a rooms controller = To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests, managers and fellow associates at all times. =Work flexible hours on a shift basis, including night shift, in accordance with the departmental rota. =Due to the nature of our business, understand that work schedules and demands of the position may vary from time to time. =Complete all duties listed on night reception checklist. =Have knowledge of hotel rates, packages, discounts and vouchers. =Adhere to the hotel credit policies and cash handling procedures. =Have knowledge of room types and locations within the hotel. = Complete all the duties on the reception/cashier and guest service centre checklists. =Handles guest messages in accordance with SOP =Handle all wake up calls in accordance to SOP. =Always use correct telephone etiquette ensuring that all SOP are adhered to. Supervisor at AROMA TALK SPA Jimbaran December 2003 - July 2007 (3 years 8 months) www.aroma-bali.com Resigned -Job Description Position has responsibility for supervising & coordinating activities of associates delivering Recreation services, spa treatment, Cashier, reception desk & pool. Position focuses on ensuring guest & associate satisfaction and achieving the desired operational targets. Page3
  4. 4. -Direct reports Director of Spa -Skills & Knowledge * Extensive knowledge of the Spa services & operating procedures. * Effective decision making skills. * Knowledge of basic sanitation requirements. * Understanding spa & routine maintenance needs. * Ability to acquire & maintain relationships viz. with associates, vendors, customers. * Effective conflict management skills. * Strong analytical skills. * Strong problem solving skills. * Ability to effectively manage associate productivity. * Strong Communication skills. * Strong organizational skills. * Ability to use standard software applications * Strong consensus building skills. * Strong training skills. * Knowledge of purchasing, stores, inventory control & cost control. * Knowledge of budget forecasting, capital expenditure planning Skills & Expertise Front Office Spa Hotels Resorts Hospitality Pre-opening Hotel Management Hospitality Industry Hospitality Management Food & Beverage Rooms Division Revenue Analysis Micros Tourism Education Helping Hands Indonesia Diploma, English Lunguage, 2001 - 2002 Page4
  5. 5. Helping Hands Indonesia English, 2001 - 2002 Interests Hospitality Page5
  6. 6. Hendrik Wadu Hospitality Professional at Hotelier Indonesia hendrikwadu@mail.com 3 people have recommended Hendrik "Hard worker,professional, friendly, able to work in pressure, has excellent knowledge of working,very helpful for others working with positive attitude ." — Ranim Aridah, Assistant Human Resources Manager, Kempinski hotel Ishtar, worked with Hendrik at Kempinski Hotel Ishtar - Dead Sea, JORDAN "Hendrik was one of my butler team in villa department. I discovered my self that Hendrik is courteous person and very passionate toward his role. Due to his personality, he always gets compliment from his guests and peers. His attitude to attend such comprehensive task is his ultimate strength. I would definitely recommend him for any opportunity arise in the future!" — Likie Handoyo, Villa Manager, Jimbaran Puri Bali an Orient-Express Hotel, managed Hendrik at JIMBARAN PURI BALI by Orient-Express "Hendrik is Very Bright and motivated person, always shown his ability to handle the task well in every hectic and under pressure all situation. Mr.Hendrik Wadu has approve and demonstrated the ability as a Butler in Butler service, to engaged service to make Guest very Satisfied, Comfort and honored as well to serve by Hendrik wadu. I'm confident to recommended about this outstanding man "hendrik wadu" without any reservation in the new organization any placed." — Dodi Pusdinata, Villa Manager, Jimbaran Puri Bali an Orient Expres Hotel, managed Hendrik at JIMBARAN PURI BALI by Orient-Express Contact Hendrik on LinkedIn Page6